Head of Back Office

  • Stealth iGaming Recruitment
  • Limassol, Cyprus
  • Jun 11, 2020
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Job Description

Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office.

Duties and Responsibilities

• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support.

• Responsible for monitoring all client funds (Deposits & Withdrawals)

• Be able to lead the customer’s onboarding process

• Responsible for KYC verification for potential and existing clients

• Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline

• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems.

• Identify and address problems and opportunities for the company.

• Support on regulation requirements determined by compliance officer

Key Requirements

• Bachelor’s Degree in business administration or a Related Field – an advantage

• Excellent knowledge of English language

• At least 1 year in a managing position

• Advanced skills with Microsoft Office

• Prior experience in the online industry - an advantage

• Qualified by Cysec & previous experience in Cysec regulation - an advantage

• Achieving business needs while enforcing and maintaining regulatory procedures and instructions

• Lives and breathes reports, numbers and work procedures

• Ability to multi-task, prioritize, and manage time effectively

• Works well under pressure Remuneration & Benefits

• Excellent remuneration package based on experience, skills & performance

• 21 days’ annual leave

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Sponsorship on work related trainings & professional examination

• Comfortable office in the city centre Limassol