Customer Support Agents

  • Spoton Connections
  • Sliema, Malta
  • Feb 14, 2020
Full time Customer Service Jobs

Job Description

One of our top clients working in providing a centralised reservations system to facilitate day to day operations are looking for Customer Support Agents to join their energetic and dynamic team
Responsibilities:
Work with Sales Managers and Customer Support agents to create and maintain a win-win relationship with new and current customers
Analyze and understand customer business requirements and issues
Customer setup, onboarding and training
Customer support, troubleshooting and solution development
Support Product Management with identifying product enhancements and improvements
Work hand-in-hand with Sales Managers to provide advice and training to 'at risk' customers
Requirements:
Having a college degree will be considered an asset
3 years’ experience in a support environment, experience in travel or hospitality industry will be preferred
Fluent in English or fluent in German or Spanish with a minimum Level B2 English
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Strong analytical, organizational, communication and people skills required
Be customer focused and determined to offer high quality service
Be a team player and a demonstrate a sense of ownership
Be proactive, solution oriented and focused on key initiative

Salary

Negotiable