Native Japanese - Customer Service Agent

€1,000 - €1,500 monthly
  • GoWild Gaming
  • Bucharest, Romania
  • Apr 10, 2020
Full time Customer Service Jobs

Job Description

Responsibilities:

  • Provides excellent customer service assistance to casino clients via chat, phone, and email;
  • Answers inquiries by clarifying desired information; researching, locating, and providing information;
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
  • Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
  • Able to handle stressful situations;
  • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
  • Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00);
  • Able to work as part of a team;
  • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);
  • Communicates with management about errors with system/website issues;
  • Validating customer documentation;
  • Performs other duties as assigned;
  • Will be directly reporting to the Team Leader.

    Professional requirements:

    • Native Japanese speaker;
    • Professional use of the English language;
    • Great communication skills, flexible and reliable;
    • Good computer skills and multitasking abilities.

Salary

Negotiable