Job Description
A fantastic opportunity has arisen to kick start your career in the financial services sector. We are looking for native Dutch Customer Service Officers to work in a fast growing and innovative environment, so if you consider yourself to be passionate about customer service, a multi-tasker and can work on your own initiative, we at ceek want to hear from you.
What is expected of you?
- Support existing and new customers by requesting and checking relevant documentation, set up new accounts and keep applicants informed of the status of the account opening
- Answer incoming calls and respond to customer emails and secure messages
- Handle customer enquiries, manage and resolve customer complaints, escalate technical issues and provide customers with products and services information
- Update customer information, check customer details and accounts through the Bank’s systems
- Support the Bank’s marketing and commercial plan by promoting Bank’s products
- Collect customer suggestions and feedback
What are you expected to bring?
- Excellent verbal and written communication skills (Dutch and English)
- Meticulous and business minded
- Willing to work flexible hours
- Basic knowledge of banking and financial services and experience in customer care would be considered an asset
What’s in it for you?
- Competitive remuneration package
- Pleasant working environment
- Opportunity for career growth
