Job Description

A fantastic opportunity has arisen to kick start your career in the financial services sector. We are looking for native Dutch Customer Service Officers to work in a fast growing and innovative environment, so if you consider yourself to be passionate about customer service, a multi-tasker and can work on your own initiative, we at ceek want to hear from you.

What is expected of you?

• Support existing and new customers by requesting and checking relevant documentation, set up new accounts and keep applicants informed of the status of the account opening
• Answer incoming calls and respond to customer emails and secure messages
• Handle customer enquiries, manage and resolve customer complaints, escalate technical issues and provide customers with products and services information
• Update customer information, check customer details and accounts through the Bank’s systems
• Support the Bank’s marketing and commercial plan by promoting Bank’s products
• Collect customer suggestions and feedback

What are you expected to bring?

• Excellent verbal and written communication skills (Dutch and English)
• Meticulous and business minded
• Willing to work flexible hours
• Basic knowledge of banking and financial services and experience in customer care would be considered an asset

What’s in it for you?

• Competitive remuneration package
• Pleasant working environment
• Opportunity for career growth