Customer Service Officer (Dutch) - Job ID: 00337

  • Ceek Recruitment Solutions
  • Malta
  • Apr 06, 2020
Full time Customer Service Jobs Finance Jobs

Job Description

Job Description

A fantastic opportunity has arisen to kick start your career in the financial services sector. We are looking for native Dutch Customer Service Officers to work in a fast growing and innovative environment, so if you consider yourself to be passionate about customer service, a multi-tasker and can work on your own initiative, we at ceek want to hear from you.

What is expected of you?

  • Support existing and new customers by requesting and checking relevant documentation, set up new accounts and keep applicants informed of the status of the account opening
  • Answer incoming calls and respond to customer emails and secure messages
  • Handle customer enquiries, manage and resolve customer complaints, escalate technical issues and provide customers with products and services information
  • Update customer information, check customer details and accounts through the Bank’s systems
  • Support the Bank’s marketing and commercial plan by promoting Bank’s products
  • Collect customer suggestions and feedback

What are you expected to bring?

  • Excellent verbal and written communication skills (Dutch and English)
  • Meticulous and business minded
  • Willing to work flexible hours
  • Basic knowledge of banking and financial services and experience in customer care would be considered an asset

What’s in it for you?

  • Competitive remuneration package
  • Pleasant working environment
  • Opportunity for career growth

Salary

Negotiable