German speaking Customer Support Agent

  • Spoton Connections
  • Limerick, Ireland
  • Mar 26, 2020
Full time Customer Service Jobs

Job Description

Key Responsibilities:

Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
Ability to liaise with other departments as necessary
Identify process improvement opportunities and raise through the appropriate forum
Support customers directly on the ground at major events around the world
Any other tasks as required

Skills and Attributes:

Team player
Takes ownership
Organised and reliable with attention to detail
Excellent multi-tasking skills
Work well under pressure
Hungry to take on responsibility and a willingness to do adhere to strict deadlines
Outstanding written and oral communication in English and language applied
A sense of humour and positive, “make-it-work” attitude
Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
Fluency in English and German