Job Description
Job description:
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet
- calculations)
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities
- Taking over in the absence of the team leader
Key Relationships:
- Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
- Management
- External Casino Support, Bookmakers
- Decision Making Authority
- Escalate issues to the Head of Department
Requirements:
- Level of education Graduation of high school or post-secondary school
- Work Experience preferably at least one year
- Qualifications n/a
- Skills strong communication skills; knowledge of Internet related software
- Experience n/a
- English - B2
- Turkish - C2
Salary
Negotiable
