Job description:  

• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet
• calculations)
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities
• Taking over in the absence of the team leader

 
Key Relationships: 

• Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
• Management
• External Casino Support, Bookmakers
• Decision Making Authority
• Escalate issues to the Head of Department

 
Requirements: 

• Level of education Graduation of high school or post-secondary school
• Work Experience preferably at least one year
• Qualifications n/a
• Skills strong communication skills; knowledge of Internet related software
• Experience n/a
• English - B2
• Turkish - C2