Turkish Customer Service Agent - iGaming - Malta

  • Betting Connections
  • Malta
  • Nov 18, 2019
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Job Description

Our iGaming client is looking for a Turkish Speaking Customer Service Agent to join their dynamic team in Malta.


Responsibilities:

  • Helping internal and external customers
  • Contacting other departments when there is an issue to be solved
  • Keeping customer request queues as low as possible
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
  • Handling customer request queues assigned accordingly to workload
  • Having a high knowledge of products offered by the company
  • Attending team meetings and activities
  • Taking over in the absence of the team leader

 

Key Relationships:

  • Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
  • Management
  • External Casino Support, Bookmakers
  • Decision Making Authority
  • Escalate issues to the Head of Department

 

Requirements:

  • English at a proficient level
  • Turkish at a native level
  • Ideally at least 1 year of experience within a similar role 
  • Skills strong communication skills
  • Knowledge of Internet related software