Swedish Customer Support Agent - Malta

  • Betting Connections Recruitment Solutions
  • Malta
  • Nov 15, 2019
Full time Customer Service Jobs

Job Description

Our client's Customer Support Team is the pulsating heart of the customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience? 

Could you be the reason the players come back to the sites? If so – you’ve found your match! We are looking for team players who really understand the customers.
We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.

Responsibilities: 

  • Handling enquiries through all enquiry channels
  • Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
  • Maximise any revenue generating opportunities identified whilst dealing with customer enquiries using strong negotiation and cross selling skills
  • Accurate data input 
  • Manage your own time in line with resource planners 
  • Dealing directly with colleagues around the business to obtain missing information 
  • Meet individual, team and operational sales and service Key Performance Indicators and behaviours in job role. 
  • Manage the escalation process for customer resolution with empathy 
  • Reinforce the company's culture and core values.

 
Requirements: 

  • A good standard of numeracy and literacy 
  • Excellent awareness of Microsoft Office applications
  • This role requires close liaison with the other customer facing functions, so strong communication skills both written and verbal are important.
  • Thorough understanding of iGaming industry
  • Proven background in Sales & Customer Service is desirable although not essential
  • Swedish speaking with fluent English

Salary

Negotiable