Our client is looking for a Call Centre Coordinator to support the Customer Service Manager. As a Coordinator, you will support and improve the performance of all the members of the call centre. Together with the team, you will ensure that the service levels are accomplished.
Scheduling the shifts for all the team
Being a role model on an operational perspective
Demonstrate a problem-solving attitude, showing empathy and willingness to provide excellent experience and support to end-users
Provide feedback and suggestions to the Customer Service Manager regarding SLAs and KPIs
Giving input on improvements to improve answers to customers
Managing complaints and help with the internal procedures
Ability to identify and enhance potential in all team members
Fluent in Portuguese and English
Flexible and able to work in a start-up work environment
Experience managing big call centres is mandatory
Experience or high interest about the iGaming industry is considered an assess
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