Customer Service Officer - Malta

  • Spoton Connections
  • Malta
  • Mar 29, 2020
Full time Banking Jobs Customer Service Jobs Finance Jobs

Job Description

Job description: Reporting to the Customer Service Manager, the selected candidate will support customers throughout their customer journey, from account opening, to saving and investing through the online platform.
We are looking for people who are excited to work in a fast growing and innovative environment, and with a passion for excellent customer service.

  • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status of the account opening
  • Answering incoming calls and responding to customer emails and secure messages
  • Converting inbound calls, customer emails and secure messages to sales leads by identifying opportunities to promote the Bank’s wealth and savings products and services, as well as proposing to set appointments for interested customers at the Bank’s branches
  • Handling customer enquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Executing client instructions such as payments, trading on eWealth, account opening and closure and account system maintenance
  • Updating customer information, checking customer details and accounts through the Bank’s systems
  • Supporting the Bank’s marketing and commercial plan by promoting savings and wealth products
  • Making outbound calls to up-sell and cross-sell the Bank’s savings and investment products and services


  • Excellent verbal and written communication skills, in both Maltese and English
  • Strong attention to detail
  • Business oriented and customer focused
  • Ability to work on own initiative with minimal supervision
  • Ability to handle multiple tasks at the same time
  • Willing to work flexible hours
  • Previous experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable