• Magic Mondayz Ltd
  • Lisbon, Portugal
  • Mar 23, 2020
Full time Customer Service Jobs Language Jobs

Job Description

The role:

Keeping in regular contact with the casino players is a key factor in the company’s approach to business. Due to their continued growth they are looking for enthusiastic, new team members that are keen to work for an fast growing company and who will be the first point of contact for the players.


The responsibilities:

  • Follow-up on customer questions by phone, live chat and e-mail

  • Pro-actively contact customers

  • Inform our customers of on-going promotions and game rules

  • Follow validation procedures of customer accounts

  • Troubleshooting technical problems faced by our customers

  • Work in a team and contribute to a positive working environment


Qualifications / Experience:

You will have excellent communication skills, both verbal and written in German, they also expect good skills in English. You must be pro-active, eager to learn and able to multitask. You must also be customer-oriented and commercially driven. You will be enthusiastic about Gaming, willing to work in shifts and be capable of representing the company in a professional and efficient way.