Support & Implementation Agent

€23,000 yearly
  • GCS Malta
  • Birkirkara, Malta
  • Mar 23, 2020
Full time IT Support/Engineer Jobs

Job Description

Support & Implementation Agent

Are you a people’s person with a passion for client support?

Then we have the job for you!

GCS Recruitment are searching for a Support & Implementations Agent to work with one of the leading software companies in Malta.


  • Providing application software support to clients remotely, via telephone, email and chat
  • Interacting with clients about the project status and solve their technical issues if any
  • Modifying current software and correcting errors which may then help in adapting new hardware and upgrading interfaces
  • Performing problem management and end-to-end problem ownership
  • Handling implementation of new projects, onsite and on client’s premises
  • Providing training to the clients regarding any upgraded systems
  • Planning changes in the existing system and suggesting the installation of the new system
  • Contributing to the knowledge base and support documentation


  • Previous experience in customer support within the IT industry would be preferred
  • Excellent communication skills in English; both written and verbal
  • Excellent creativity skills
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Ability to prioritise, with great problem-solving skills
  • Motivated with a strong will to continuously learn

Interested in discussing further?

Apply now!