German Customer Support Agent

  • Magic Mondayz Ltd
  • Barcelona, Spain
  • Mar 26, 2020
Full time Customer Service Jobs German Language Jobs iGaming Jobs Language Jobs

Job Description

The main tasks:

  • Help and communicate with customers via e-mail and live chat

  • Providing customer support on gaming, financial, technical or any applicable issues related to the Customer Support department

  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered

  • Work collaboratively with other team members and contribute to a good atmosphere at the office

  • Actively report internally to the team lead and various partners with information about the status of the various markets and customers

 

Minimum requirements:

  • Previous experience in Customer Support and iGaming industry an advantage

  • Native in German – both verbal and written, is mandatory 

  • Excellent written and verbal communication skills

  • Excellent team player, with initiative to work independently

  • Can work well under pressure

  • Flexible when it comes to working hours

 

Benefits:

  • Assistance in obtaining NIE and SS number

  • 300€ per year to use for wellness

  • Daily fresh fruit and coffee service for all employees

  • In-office yoga classes

  • Free Spanish classes

  • Great colleagues and fun company events!

  • Competitive fixed salary + commissions + bonuses

 

Working hours:

  • 40 hours per week on a shift basis, including weekends

  • Rotating shifts from 09:00 am – 01:00 am

Salary

Negotiable