Field Service Engineer

  • SGR
  • Midlands, Wolverhampton, UK
  • Mar 19, 2020
Permanent Casino Jobs Information Technology Jobs IT Support/Engineer Jobs

Job Description

I am recruiting for a Field Service Engineer in the Midlands area to join the market leaders in manufacturing and supplier of gaming solutions and services to the casino industry worldwide. The worldwide market leaders in Live Gaming, Electronic Gaming, Utility Products, Gaming Systems and Support.

The role of Field Service Engineer focuses on the provision of a high-quality maintenance and technical support to end customers.  In addition to providing service support to London sites.

Salary range for this is £26,000 - £27,000 plus company car and benefits.

This role has a rota which does require weekend call 1 in every 4 weekends.

Reactive call-out response on customer sites within a designated region on a rota basis. This is will include unsociable hours working and typically covering from 12-12 Mon-Sun (hours subject to change).



  • Ideally 3-4 years related technical maintenance / service support experience
  • Sound electrical / electronic background with recognised engineering qualifications an advantage
  • Experience of Networks and server installation and maintenance an advantage
  • PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
  • Ability to work away if required with flexible approach to working hours and location
  • Full UK driving license
  • Proven organisational skills and self-motivated
  • Previous casino experience is not necessary, and applications are welcomed from engineers with manufacturing experience



  • Installation of machines, gaming equipment and third-party systems and products
  • Carry out hardware and software modifications/upgrades on existing sited equipment
  • Regular PPM maintenance of existing products
  • Root cause analysis and removal of issues
  • Continuous improvements in the processes and service we offer
  • Management and control of spare parts allocated to you and in your region
  • Communication and escalation of any service issues in line with the relevant processes
  • Flexibility to travel to cover for other regions during periods of high workload
  • Building long-term working relationships with customers
  • Working as part of a team or individually responding to onsite customer support requests
  • Weekend and evening call out cover on a rota system with other regional engineers
  • To undertake any other duties required by management to meet the needs of the business
  • Use the Service Management system (GEMS) accurately and in real time to aid reporting
  • Provide a service level in line with Service Agreements
  • Ensure call cover is maintained in region during periods of holidays and sickness
  • Keep accurate boot stocks and consume parts as per the process
  • Ensure all equipment is serviced to the required standard and on-site records accurately maintained
  • Ensure documentation is recorded accurately


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St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.