Are you an IT guru? Do you want to be part of a renowned company within the financial services? If so, we are seeking a Service and Support Officer to work with the technical team and designated business users.

What is expected of you?

• Prepare, configure and install ICT systems
• Monitor and maintain systems
• Conduct troubleshooting of systems and hardware faults
• Resolve technical issues and conduct helpdesk support
• Conduct user training and guidance
• Liaise with systems/applications administrators
• Prepare relevant documentation and reports
• Assist and provide technical support to business users
• Propose improvement to systems, processes and development tools
• Assist in other tasks as directed

What are you expected to bring?

• A MQF level 5 qualification in a relevant field of study
• Experience in supporting and administering ICT software and hardware systems
• Knowledge of service management as well as industry certifications will be considered an asset

What’s in it for you?

• Career prospects
• Competitive remuneration package
• Dynamic working environment