Are you an IT guru? Do you want to be part of a renowned company within the financial services? If so, we are seeking a Service and Support Officer to work with the technical team and designated business users.
What is expected of you?
- Prepare, configure and install ICT systems
- Monitor and maintain systems
- Conduct troubleshooting of systems and hardware faults
- Resolve technical issues and conduct helpdesk support
- Conduct user training and guidance
- Liaise with systems/applications administrators
- Prepare relevant documentation and reports
- Assist and provide technical support to business users
- Propose improvement to systems, processes and development tools
- Assist in other tasks as directed
What are you expected to bring?
- A MQF level 5 qualification in a relevant field of study
- Experience in supporting and administering ICT software and hardware systems
- Knowledge of service management as well as industry certifications will be considered an asset
What’s in it for you?
- Career prospects
- Competitive remuneration package
- Dynamic working environment
