Service and Support Officer

  • Ceek Recruitment Solutions
  • Aug 28, 2019
Full time IT Support/Engineer Jobs

Job Description

Are you an IT guru? Do you want to be part of a renowned company within the financial services? If so, we are seeking a Service and Support Officer to work with the technical team and designated business users.

What is expected of you?

  • Prepare, configure and install ICT systems
  • Monitor and maintain systems
  • Conduct troubleshooting of systems and hardware faults
  • Resolve technical issues and conduct helpdesk support
  • Conduct user training and guidance
  • Liaise with systems/applications administrators
  • Prepare relevant documentation and reports
  • Assist and provide technical support to business users
  • Propose improvement to systems, processes and development tools
  • Assist in other tasks as directed

What are you expected to bring?

  • A MQF level 5 qualification in a relevant field of study
  • Experience in supporting and administering ICT software and hardware systems
  • Knowledge of service management as well as industry certifications will be considered an asset

What’s in it for you?

  • Career prospects
  • Competitive remuneration package
  • Dynamic working environment