We are looking to recruit a Retention Agent to join a start up company within the financial services industry. If you are confident, energetic and enjoy working towards a target, we would like to hear from you.

What is expected of you? 

• Manage ongoing client relationships and portfolios 
• Keep abreast of market information and ensure clients are informed of these updates 
• Provide training to clients on the use of the platform and deposit process 
• Help maintain high levels of client acquisition, retention and reactivation 
• Ensure responsible trading and compliance with all regulations and company policies 
• Minimise revenue loss through ensuring compliance 
• Successfully present products by using effective sales and persuasion skills in addition to solid product knowledge 
• Collaborate with sales managers to upsell 
• Inform management of client risks 
• Work towards and achieve set sales targets given by management 
• Work professionally with retention-related departments 
• Ensure clients have real account balances in the market 
• Obtain KYC documentation from clients 
• Complete special projects and miscellaneous duties as prescribed by Management

What are you expected to bring? 

• Excellent spoken and written English 
• European language advantageous 
• Be assertive, strong and confident 
• Have a capacity for listening, dealing with confrontation and overcoming objections 
• An ability to work under pressure 
• Must be able to multi-task 
• Must be flexible and willing to adapt 
• Energetic 
• Punctual 
• MS Office and G-Suite 

What's in it for you? 

• Multi-cultural working environment
• Attractive remuneration package