We are looking for talented and driven candidates that are able to deliver high-quality services through multiple platforms (email and incoming calls) - basically, we expect that you enjoy speaking with clients even if that are very demanding, most cases very upset :)
We are happy to be the company where you can develop your talent in a high-energy multicultural environment - basically besides your French friends, you will enjoy to work closely with other nationalities. And o no, no need to speak Portuguese!
We will boost your knowledge in worldwide leading brands’ strategy, customer behaviour, and market knowledge for life - you will have all the training, tools and all the help you need. Please give your best!
Your daily basis:
• ensure quality by enforcing standard policies and procedures
• Identify and assess customer’s need to achieve satisfaction.
• Handle and resolve client’s problems via phone, chatting and emails.
• Provide accurate and valid information by using the right tools.
• Communicate clearly and gently with all consumers.
• Follow communication procedures, guidelines and policies.
Have developed communication and soft skills.
Be fluent/native in French and English. Any additional languages are a plus
Be capable of handling stressful situations and demanding clients.
We offer a very competitive package plus relocation for the ones coming from abroad, but shall we discuss it over the phone?
We look forward to receiving your CV - please send a nice and complete version so we don't miss it!
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal.