£25,000 - £30,000
This role will report directly to the Fraud & Risk Manager. In this position you will be responsible for the monitoring of customer’s deposits, identifying and checking fraudulent activities and ensuring all player winnings are paid in a timely manner whilst ensuring that the company retains its ability to transact freely and efficiently with customers. There is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by fraud and error.
Check and process online withdrawals in a fast and efficient manner
Monitor customer deposits and withdrawals for fraudulent activity
Utilise PSP back office systems to trace and credit missing transactions
Liaise with external payments teams to resolve any pending issues
Request, validate and approve CDD/EDD
Handling of chargebacks
Actively follow industry news and trends
Provide 2nd line support Customer Service Department
Assist the Fraud & Payments as required
Skills & Competencies
Previous online gaming work experience
Excellent attention to detail and a high level of accuracy
High proficiency of English (written and spoken)
Excellent computer literacy
Clear thinking/analytical and problem-solving mind set
Flexible and willing to work shifts
Able to work in a high-volume work environment
Experience in credit card fraud/investigation
25 holidays per year plus bank holidays
Weekend work may be required
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
If you’ve known as previously under our separate trading names of Betting Appointments, Sporting Appointments and Pzazz Retail, please take a look at us under our shiny new banner, St George’s Recruitment Group.
There’s not much we don’t know about the online Betting & Gaming marketplace. It’s big, it’s booming – and we know it like the back of our hands.
This sector needs talent like never before – and we’re all over it. From the UK to America, from Scandinavia and Europe to the most far-flung spots of Asia, we’ve been busy finding exceptional individuals to work within IT, legal & compliance and customer service. Finance managers? Tick. Traders? Love them! You name the discipline, our candidates are contributing at the forefront.
You’re an amazing account manager? Give us a call. You need someone extraordinary to head up your marketing team? Pick up that phone.
Areas of Expertise:
Analytics & BI
Board & Executive
Business Development & Sales
IT & Technical
Legal & Compliance