Country Manager (Japanese Market)

  • Egg Recruitment
  • Swieqi, Malta
  • Mar 19, 2020
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Job Description

An award-winning company that offers online casino, sports betting and live casino games in 12 countries is looking for a Country Manager for Japan to join their team!
What you will be doing...
You will be responsible for managing a diversified brand portfolio available to players residing in Japan with a clear focus on profit maximisation across all brands and product verticals offered.
You will be P&L owner for your local brand and product portfolio and will functionally lead a team of internal stakeholders supporting you in reaching your objectives.
Your marketing experience, substantial local knowledge and strong local network will be the assets enabling you to drive the market.
In order to successfully meet the P&L objectives you will need to focus on four key areas:

  1. Marketing: identify external growth opportunities by having a profound and continuously updated understanding of the SWOT-situation in your market and by being pro-actively engaged in network-building and using your existing network to drive acquisition of new players. Within the approved budget, you will strike new marketing deals and optimize existing ones where appropriate to continuously expand the volume of active players. In addition to acquiring new players, you will ensure with the CRM and VIP teams appropriate retention and re-activation levels across all customer segments to reach targets.

  2. Customer experience: in co-operation with the internal product, marketing, operations and analysis teams you will ensure the best customer experience possible across the whole customer journey and ultimately aim at being comparatively better than your industry peers in key customer experience areas to create competitive advantages driving business.

  3. Monitoring and reporting: in order to properly understand the business development in your market and across the individual product verticals and brands data and data analysis is essential. You will ensure access to all data and to all data analysis tools that are necessary to have a full understanding of your business area and to identify underlying trends and patterns driving observed developments and enabling you to take appropriate action where necessary. Moreover, you will need to provide regular reporting to your line manager, Head of Emerging Markets, and other internal stakeholders.

  4. Team management: a further key element to success is building strong internal relations with the teams working at William Hill International to give them the appropriate guidance and briefings to take the necessary operational actions to support your market.

What we would like to see from you.....

  • Native Japanese with excellent Japanese language skills
  • Very good English skills
  • Working experience in the online industry
  • Experience in managing business units on a country level
  • Experience in managing P&L responsibility including experience in budget planning, steering, and reporting
  • Experience in managing larger virtual teams in a remote way
  • Strong commercial awareness and management skills
  • Excellent analytical skills, able to assimilate data and understand trends
  • Strong communications skills and networking ability; open character enjoying working as part of a team
  • Attention to detail, a working attitude that strives for ‘right first time’, thoroughness and perfection
  • Ability to work under pressure, prioritise workloads and meet (short term) deadlines.
  • First class communication, interpersonal and leadership skills and the ability to motivate, develop, and lead a (virtual) team under pressure are essential
  • Interest in gaming and sports alongside familiarity with sports betting and/or Gaming would be beneficial

This role will suit you if...

  • Have a keen interest in sports and gaming
  • Are ready to work remotely combined with regular travelling
  • Have the ability to work well under pressure and to immovable deadlines
  • Have strong knowledge and experience of online business
  • Have a strong business and management background
  • Can drive business by identifying and operationally realizing chances and opportunities but also by striving for operational excellence

Company Benefits Package:
Our way of showing our appreciation is by offering some of the best benefits on the island:

  • Private health insurance (including dental)
  • Travel and life insurance
  • Free breakfast (every day!)
  • Lunch provided once a week
  • Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
  • Free weekly HIIT and yoga classes
  • Coffee shop vouchers
  • Fresh fruit juices & smoothies every Friday!
  • Beer Fridays! (non-alcoholic beverages also offered)
  • We also endeavour to enrich our employees’ work-life balance by offering a  Volunteering Programme
  • Exciting team events & company parties! (we work hard but make time to have plenty of fun too)