VIP Account Manager Denmark (Malta or London)

  • Scandistaff
  • Sliema, Malta
  • Apr 13, 2020
Full time CRM Jobs iGaming Jobs

Job Description

Our client whose one of the largest iGaming companies in the world is expanding their VIP team and is looking for their next Danish-speaking star. Do you want to give excellent service, see to that the VIP’s are treated like royalties and earn a nice salary at the same time? Read on!

 

How’s your workday?

The VIP and high value customers are key to the success of the company. We are seeking an exceptional individual to join the VIP Management team in a role as VIP Account Manager for Denmark.

As a VIP Account Manager, you will be managing a portfolio of high net worth customers on the Danish market and build strong relationships in order to obtain and retain their loyalty and further success for the company and for themselves.

Some samples of related work tasks:

  • Build strong relationships with valuable customers and provide superb service and gaming experiences tailored for them, across all products (casino, sportsbook, poker, bingo).
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered.
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service
  • Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported.
  • Manage targets and a budget.
  • Monitor the customer base for new VIP customer potential.
  • Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various locations and global events.
  • Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes.

Would you like it here?

We believe that you have stared your career within the iGaming industry and that you’re hungry to prove yourself and show that you can take on more responsibility and grow your career. It is key that you understand the general concept of VIP and how important these customers are for the company.

 

You are a true social talent and you are able to build trust and that you take action when seem suitable to ensure that the VIP’s gets the very best service. As you will be responsibility for Danish-speaking players are you naturally a native Danish speaker.

 

It is also important that you are open to travel occasionally as you will be planning and attending events such as football matches, city weekends and cruises for the VIP players.

 

Scandistaff

Scandistaff is a licensed Scandinavian HR-partner that specializes in the recruitment of skilled iGaming professionals. We match candidates with attractive companies in Malta, Gibraltar and the rest of the UK. Scandistaff offers the possibility to take part in exciting opportunities at attractive companies that rarely reach the open market.

 

Follow us on Facebook, Twitter and our website to find out about the latest vacancies for Scandinavians in Malta, England and Gibraltar.

 

Are you interested?

The recruitment is on-going, so please apply immediately. Send your application through our website http://www.scandistaff.com. Please note that we need the application in English. Tell us about someone you think fits the job and you will get a tip bonus if he or she gets hired. If you have questions, please contact the recruitment manager Carl-Henrik Larneryd at phone number: +46 (0)31-3139318. You can also reach us through our Skype client: SCANDISTAFF.

 

We look forward on receiving your application!

Salary

Negotiable