Swedish Customer Care Agent

  • Glitnor Services LTD
  • St Julian's, Malta
  • Apr 10, 2020
Full time Customer Service Jobs iGaming Jobs

Job Description

We are looking for a Swedish Customer Care Agent to join our brand-new Customer Care Team and to help us build and deliver an amazing gaming experience to our customers.

Do you feel that you are an outgoing, hardworking, and fun individual whose personality and skills shine bright like a Diamond; then this is the place for you!  

Key responsibilities:

  • Nurture and support customer relationships via phone, e-mail and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Assisting with translations, content writing and marketing to ensure that we are delivering the best communication to our customers
  • Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways

Essential requirements:

  • Native level of Swedish
  • Fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel


Desirable requirements:

  • Previous Customer Care experience
  • iGaming experience
  • You have a genuine interest in iGaming and a passion for games
  • You are efficient and a creative problem solver


Why us?

  • Workplace - We firmly believe that going to work should be a positive experience and we do our very best to make sure that our employees are happy.

  • Awesome colleagues – We pride ourselves in recruiting the best of the best, when people join our team, they stick around and never look back.

  • Full responsibility - We encourage our employees to take complete ownership of whatever they’re working on.

  • Career growth - Do you know where you want to be in 3 years’ time? Then tell us! We love a long-term plan and will do whatever we can to help you get there.