Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an escalated customer issue...
May 18, 2020
Full time
Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an escalated customer issue...
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program
Manage, retain and maximise the acquisition potential of existing affiliates
Motivating existing affiliates to optimise performance
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set
Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives
Plan, execute, optimise and report on media campaigns and affiliate performance
Create and implement online advertising campaigns
Complete weekly and monthly reports
Provide a high standard and efficient service to our clients
Work in accordance with the established strategy and within budget to achieve set targets
Analyse profitability of campaign
JOB REQUIREMENTS
8+ years of strong affiliate management experience...
May 18, 2020
Full time
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program
Manage, retain and maximise the acquisition potential of existing affiliates
Motivating existing affiliates to optimise performance
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set
Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives
Plan, execute, optimise and report on media campaigns and affiliate performance
Create and implement online advertising campaigns
Complete weekly and monthly reports
Provide a high standard and efficient service to our clients
Work in accordance with the established strategy and within budget to achieve set targets
Analyse profitability of campaign
JOB REQUIREMENTS
8+ years of strong affiliate management experience...
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
May 18, 2020
Full time
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Mandatory – Native German Speaker
Responsibilities:
Provides excellent customer service assistance to casino clients via chat and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an...
May 18, 2020
Full time
Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Mandatory – Native German Speaker
Responsibilities:
Provides excellent customer service assistance to casino clients via chat and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an...
CRM Retention Specialist to iGaming client in central Bucharest
Main Responsibilities:
Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation;
Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content;
Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others;
Q&A of all player communication including email, SMS, browser push notifications and website notifications;
Oversee and ensure website content accuracy;
Ensure content and email best practices are being implemented;
Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company;
Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation;
Monitor...
Jul 09, 2020
Full time
CRM Retention Specialist to iGaming client in central Bucharest
Main Responsibilities:
Together with the Head of CRM plan and implement strategies to increase customer conversion, retention and reactivation;
Supervise, coordinate, and monitor all promotional activities, such as monthly calendars, website publications, creative materials, and content;
Monitor and ensure that company content guidelines are being implemented on all verticals: email communication, SMS, website content and others;
Q&A of all player communication including email, SMS, browser push notifications and website notifications;
Oversee and ensure website content accuracy;
Ensure content and email best practices are being implemented;
Work closely with all departments to ensure the CRM Retention team works effectively for all aspects of the company;
Maintaining close and strong relationships with our relevant company stakeholders to ensure seamless business operation;
Monitor...
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program;
Manage, retain and maximize the acquisition potential of existing affiliates;
Motivating existing affiliates to optimize performance;
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set;
Manage campaign performance against deliverables to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives;
Plan, execute, optimize and report on media campaigns and affiliate performance;
Create and implement online advertising campaigns;
Complete weekly and monthly reports;
Provide a high standard and efficient service to our clients;
Work in accordance with the established strategy and within budget to achieve set targets;
Analyze profitability of campaign.
JOB REQUIREMENTS
3+ years of strong affiliate management experience;...
Apr 13, 2020
Full time
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program;
Manage, retain and maximize the acquisition potential of existing affiliates;
Motivating existing affiliates to optimize performance;
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set;
Manage campaign performance against deliverables to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives;
Plan, execute, optimize and report on media campaigns and affiliate performance;
Create and implement online advertising campaigns;
Complete weekly and monthly reports;
Provide a high standard and efficient service to our clients;
Work in accordance with the established strategy and within budget to achieve set targets;
Analyze profitability of campaign.
JOB REQUIREMENTS
3+ years of strong affiliate management experience;...
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
Apr 13, 2020
Full time
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone, and email;
Answers inquiries by clarifying desired information; researching, locating, and providing information;
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
Able to handle stressful situations;
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00);
Able to work as part of a team;
Efficiently works together with...
Apr 10, 2020
Full time
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone, and email;
Answers inquiries by clarifying desired information; researching, locating, and providing information;
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
Able to handle stressful situations;
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00);
Able to work as part of a team;
Efficiently works together with...
Our client, a leading igaming company that is experiencing growth in several markets is now looking to hire a Senior SEO Specialist to join their office in Bucharest.
Responsibilities
Leading and implementing company-wide SEO strategy.
Researching and defining successful SEO strategy with relevant other stakeholders.
Translating the strategy into an executable plan; communicating the plan to all stakeholders; and managing and monitoring the progress of all our SEO efforts
Assessing the performance of content campaigns on various pages and work with Content Editors to optimize
Taking full ownership over the SEO platform. Act as the product owner for the SEO platform and tools
Reviewing the backlink profile and develop and implement link building campaigns Monitoring and evaluating Google analytics reports to optimize and measure campaigns and initiatives
Identifying and resolving site fixes and technical issues
Guiding as well as undertaking SEO...
Apr 10, 2020
Full time
Our client, a leading igaming company that is experiencing growth in several markets is now looking to hire a Senior SEO Specialist to join their office in Bucharest.
Responsibilities
Leading and implementing company-wide SEO strategy.
Researching and defining successful SEO strategy with relevant other stakeholders.
Translating the strategy into an executable plan; communicating the plan to all stakeholders; and managing and monitoring the progress of all our SEO efforts
Assessing the performance of content campaigns on various pages and work with Content Editors to optimize
Taking full ownership over the SEO platform. Act as the product owner for the SEO platform and tools
Reviewing the backlink profile and develop and implement link building campaigns Monitoring and evaluating Google analytics reports to optimize and measure campaigns and initiatives
Identifying and resolving site fixes and technical issues
Guiding as well as undertaking SEO...
Our client, a leading veteran online casino operator are looking for a gifted and knowledgable PSP expert with excellent research, negotiation and sale execution skills.
Reporting to the CFO, the role will be focused on sourcing the best and newest PSP for the various jurisdictions in the company strategy.
Based in Bucharest however, with travel expected to Gaming and Payment shows as well as other regions.
Strong English and another language will be advantageous.
Mar 22, 2020
Full time
Our client, a leading veteran online casino operator are looking for a gifted and knowledgable PSP expert with excellent research, negotiation and sale execution skills.
Reporting to the CFO, the role will be focused on sourcing the best and newest PSP for the various jurisdictions in the company strategy.
Based in Bucharest however, with travel expected to Gaming and Payment shows as well as other regions.
Strong English and another language will be advantageous.
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