3 jobs found in Mexico

Purpose of the Job The implementation of the service support of the client base, assistance and advice to customers. Direct sales of the company's services to both existing and new customers through active communications through various channels - telephone sales, email, messengers and so on. Maintaining trusting relationships and customer interest in the financial markets in order to increase the lifetime value customers in the Company. Achieve personal sales plans. Key Responsibilities compliance with the business processes adopted by the Company, performance of tasks set by the Team Leader knowledge and possession of all relevant services and products of the Company possession of all internal IT resources of the Company necessary for the performance of their duties incoming contact processing - providing advice and support for customers making outgoing contacts (phone, email, instant messengers, etc.) to sell the services and products of the Company to customers face-to-face client meetings in Skype making “cold” calls to attract new customers (if necessary) responsible and complete recording of all contacts with customers in the CRM-system discussion and analysis with clients of market situations in order to maintain customer interest in the financial markets meeting standard requirements for daily communications with customers meeting the requirements for the quality of communications with customers in accordance with the methods approved by the Company temporary replacement of the Team Leared and other employees for the period of forced absence conducting webinars for clients customer group chat support (skype, wattsapp, etc.) increase their own skills and competencies through corporate training and implementation of an individual development plan analysis of competitors' actions and feedback from the Company's clients. Bringing important information to the Branch Director REQUIREMENTS Key Skills Required minimum of 2 years’ sales experience in finance sphere correct oral and written language fluent English public speaking experience business negotiation, presentation, and persuasion skills experience with CRM systems telesales experience Additional Skills Prefered personal experience of trading on Forex, CFD`s or stock market higher education possession / pass trainings on different sales methods (SPIN-selling, NLP, etc.) BENEFITS We Offer Work in a dynamic and fast-paced international company Competitive salary Fun and friendly professional environment Using leading technologies and modern practices Excellent training and development opportunities Rapidly expanding global footprint About Libertex Group Libertex is an international brand with a twenty year history in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia owing to its first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.

Purpose of the Job Effectively organize the functioning of the unit (Call Center). Organize and manage business processes to ensure effective attraction of new clients and existing clients, as well as ensure high-quality customer service. Effectively manage team units and provide constant training and supervision of staff. Fulfillment of sales plans for the Company's services. This position requires that the call center be developed from the ground up. Location needs to be identified, employees need to be recruited and trained. Compensation system needs to be developed for every relevant role. Key Responsibilities Perform a set of activities related to the creation of a Call Center - searching for premises, preparing a design project, monitoring and controlling the repair of premises, purchasing furniture and equipment. IT implementation. Interaction with suppliers and contractors within the project. Staff recruitment for the entrusted unit - participation in interviewing, independent search for candidates. Responsible for the state of the Call Center office and its compliance with the Company's Standards and Compliance Rules. Responsibility for the safety of the Company's property. Negotiation contracts and manage further relationships with suppliers and contractors, ensuring the functioning of the office. Daily planning and setting tasks for employees (Team Leaders). Monitor employees calls and KPIs set by the company. General responsibility for the quality and quantity Call Center staff communication service levels. Mentoring - create and implement a development plan for Call Center employees. Improving professional communication skills of employees Calculate of performance indicators of sales plans by employees (Team Leaders) as well as the amount of monthly compensation of employees (commission based) Liaise with inspectorates and other government agencies, representing the interests of the Company within the framework of the allocated powers Analyze competitors' actions and feedback from the Company's clients. Effectively communicate information to the Head of BU REQUIREMENTS Key Skills Required Minimum of 2 years’ sales experience within Finance Fluency in English and Spanish Basic knowledge of laws and regulations governing financial institutions and call centers in Mexico. Basic knowledge of employment and labor law. Strong people management and leadership skills Excellent planning skills to coordinate and control the activities of the branch Strong business negotiation, presentation, and persuasion skills. Experience working with CRM systems (SalesForce preferably)   Additional Skills Preferred Personal experience of trading on Forex, CFD`s or stock markets Familiarity with accounting and budgeting rules Ability to draw up and implement business plans Fluency in Portuguese BENEFITS We Offer Work in a dynamic and fast-paced international company Competitive salary Fun and friendly professional environment Using leading technologies and modern practices Excellent training and development opportunities Rapidly expanding global footprint About Libertex Group Libertex is an international brand with a twenty year history in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia owing to its first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.   _______________________________________________________ Descripción del empleo: Organizar de manera efectiva el funcionamiento de la unidad (Call Center). Organizar y administrar procesos comerciales para garantizar la atracción efectiva de nuevos clientes y clientes existentes, así como garantizar un servicio al cliente de alta calidad. Gestionar eficazmente las unidades de equipo y proporcionar capacitación y supervisión de manera constante del personal. Cumplimiento de planes de ventas para los servicios de la Compañía. Esta posición requiere que el Call Center se desarrolle desde cero. Es necesario identificar la ubicación, el reclutamiento y capacitación de los empleados. Asimismo, el sistema de compensación debe ser desarrollado para cada rol relevante. Responsabilidades Clave Realizar un conjunto de actividades relacionadas con la creación de un Call Center: búsqueda de locales, preparación de un proyecto de diseño, monitoreo y control de la reparación de locales, compra de muebles y equipos. Implementación de IT. Interacción con proveedores y contratistas dentro del proyecto. Reclutamiento de personal para la unidad encomendada: participación en entrevistas, búsqueda independiente de candidatos. Responsable del estado de la oficina del Call Center y su cumplimiento con los Estándares y Reglas de Cumplimiento de la Compañía. Responsabilidad por la seguridad de los bienes y propiedad de la Compañía. Negociación de contratos y gestión de nuevas relaciones con proveedores y contratistas, asegurando el funcionamiento de la oficina. Planificación diaria y configuración de tareas para empleados (Team Leaders). Monitoreo de las llamadas de los empleados y los KPI establecidos por la empresa. Responsable general de la calidad y cantidad de los niveles de servicio de comunicación del personal de Call Center. Mentoring: crear e implementar un plan de desarrollo para los empleados de Call Center. Mejorar las habilidades de comunicación profesional de los empleados. Calcular los indicadores de rendimiento de los planes de ventas de los empleados (Team Leaders), así como el monto de la remuneración mensual de los empleados (basado en comisiones) Servir de enlace con las inspecciones y otras agencias gubernamentales, que representan los intereses de la Compañía en el marco de los poderes asignados. Analice las acciones de la competencia y los comentarios de los clientes de la Compañía. Comunicar efectivamente la información al Jefe de la Unidad de Negocios Requerimientos: Mínimo de 2 años de experiencia en ventas en área de Finanzas Manejo fluido de idioma inglés y español Conocimientos básicos de las leyes y reglamentos que rigen las instituciones financieras y los call centers en México. Conocimientos básicos de empleo y derecho laboral. Fuertes habilidades de gestión y liderazgo de personal. Excelentes habilidades de planificación para coordinar y controlar las actividades de la filial. Fuertes habilidades de negociación, presentación y persuasión. Experiencia trabajando con sistemas de CRM (preferentemente SalesForce) Habilidades valoradas: Experiencia personal operando en Forex, CFDs o bolsa de valores Familiaridad con las normas contables y presupuestarias. Capacidad para elaborar planes de negocios. Se valoran conocimientos de idioma portugués

DESCRIPTION Purpose of the Job Effective leadership and management of the Branch and performance of related organizational and supervisory functions. Daily management of a local profit center, acting as the face of the company for the local client base in the city/country in question. Create trust between the company and local clients who prefer to do business face to face, or at a minimum, need to see company representatives in person before making a decision to do business online. Effective organization of the functioning of the unit (branch sales) in Mexico In addition to organizing all work pertaining to operating the Branch, the Director may need to personally engage in sales/relationship management activities with Key VIP clients of the branch, as needed. The Main challenge of this position, is that the local representative branch will operate as a financial market trading educational facility, meaning, it cannot directly sell Libertex brokerage services. The goal of the branch will be to drive deposits and trading volume at the Libertex broker, but only by selling educational products, and only by engaging in client education and training. This is the business model not only from a legal, but also from a practical standpoint. This means that to succeed, we have to offer the best educational product and financial training experience for our clients. Key Responsibilities Provide overall leadership of the branch and perform related, regulatory and supervisory functions. Plans activities of salespeople (Analyst Consultants and Client Managers/Relationship Managers) and operates the Branch, in accordance with the business objectives of the company. Interact with regulatory bodies such as the police and tax authorities. As needed (on a one-off basis), directly interact with high value/VIP clients, as required by the initial/secondary sales processes. Oversee the performance of the branch’s staff as defined in their job descriptions. Implement the client retention processes, as finalized by Sales Development, and communicate any future changes to the sales process made by Sales Development down to Branch employees Collect, filter, summarize, and communicate feedback from his employees, their requests for additional resources/process changes, as well as service desk requests to his direct supervisor. Responsible for compliance with the law on work safety standards in the Branch. Ultimately responsible for the condition of office, machinery, furniture, equipment, and any other hardware necessary to ensure seamless branch operations. While Branch Director will rely on other departments like IT and Operations to execute maintenance requests, failure of other departments to comply with said requests must be escalated immediately to the direct Supervisor. Analyze branch effectiveness on an ongoing basis. Takes measurements to benchmark branch performance. Constantly measures performance against established KPIs, and makes adjustments as necessary to ensure KPIs are fully met. KPIs will be: # of educational products sold, # of visits, # of clients who complete training program, brokerage fee, net deposits, # of active vip clients, volume of client contacts and quality of client contacts. Prepare and maintain corporate reporting documentation concerning branch activity. Responsible for initial and continuing education of the workforce to ensure a highly qualified staff at all times. Analyzes and develops a system of personnel motivation to ensure that staff morale is high at all times. Perform other duties in accordance with ongoing regulations issued by the company. Conduct his/her behavior in strict accordance with established company standards, under the provisions of the corporate culture. Identify and train his/her replacement, if the need arises for someone to take over the responsibilities Provide constant feedback to Branch’s employees concerning their performance, including formal quarterly reviews. Responsible for daily ongoing call reviews with all Branch employees. REQUIREMENTS Key Skills Required Minimum of 2 years sales experience in a Forex-related organisation Personal experience of trading on Forex, CFD`s or stock market Experience in personnel management Fluency in English and Spanish Knowledge of Chart Technical Analysis tools and fundamental Analysis experience Confidence and experience in public speaking Knowledge of laws and regulations governing financial institutions in Mexico Strong people management and leadership skills Excellent planning skills to coordinate and control the activities of the branch Strong business negotiation, presentation, and persuasion skills. Experience with CRM systems (SalesForce preferably)   Additional Skills Prefered Familiarity with accounting and budgeting rules Ability to draw up business plans Fluency in Portuguese a plus BENEFITS We Offer Work in a dynamic and fast-paced international company Competitive salary Fun and friendly professional environment Using leading technologies and modern practices Excellent training and development opportunities Rapidly expanding global footprint About Libertex Group Libertex is an international brand with a twenty year history in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia owing to its first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU. ____________________________________________________________________________ Descripción del empleo: Efectividad en liderazgo y gestión de la filial y desempeño de funciones de organización y de supervisión relacionadas al cargo. Gestión diaria de un centro de ganancias local, que actúa como la cara de la empresa para la base de clientes locales en la ciudad / país en cuestión. Crear vínculos de confianza entre la compañía y los clientes locales que prefieren hacer negocios cara a cara, o por lo menos, necesitan ver a los representantes de la compañía en persona antes de tomar una decisión de hacer negocios en línea. Organizar de manera efectiva el funcionamiento de la unidad (filial de ventas) en México Además de organizar todo el trabajo relacionado con la operación de la filial, puede ser necesaria la participación de forma presencial del Director en actividades de gestión de ventas / relaciones con clientes VIP clave de la filial, según sea necesario. El principal desafío de esta posición es que la filial representativa local operará como una instalación educativa de  trading  en los mercados financieros, lo que significa que no puede vender directamente los servicios del broker Libertex. El objetivo de la filial será impulsar los depósitos y el volumen de negociación en el broker Libertex, pero únicamente vendiendo productos educativos y participando en la educación y capacitación del cliente. Este es el modelo de negocio no solo desde un punto de vista legal, sino también desde un punto de vista práctico. Esto significa que para tener éxito, debemos ofrecer el mejor producto educativo y experiencia en capacitación financiera para nuestros clientes. Responsabilidades Clave Responsable del liderazgo general de la filial y realización de funciones relacionadas al cargo, de regulación y de supervisión. Planifica las actividades de los vendedores (Analyst Consultants y Client Managers/Relationship Managers) y opera la sucursal, de acuerdo con los objetivos comerciales de la empresa. Planificar la actividad de los vendedores (Analyst Consultants y Client Managers/Relationship Managers) y operar la filial, de acuerdo con los objetivos comerciales de la empresa. Interactuar con organismos reguladores como la policía y las autoridades fiscales. Según sea necesario (en casos puntuales), interactuar directamente con clientes de alto valor/VIP, según lo requieran los procesos de ventas iniciales/secundarios. Supervisar el desempeño del personal de la filial de acuerdo a como define en sus descripciones de trabajo. Implementar los procesos de retención de clientes, según lo concluido por Sales Development, y comunicar cualquier cambio futuro al proceso de ventas realizado por Sales Development a los empleados de la filial Recopilar, filtrar, resumir y comunicar los comentarios de sus empleados, así como también sus solicitudes de recursos adicionales/cambios de procedimiento, y las solicitudes de la mesa de servicio a su supervisor directo. Responsable del cumplimiento de la ley de normas de seguridad laboral en la filial. En última instancia, responsable del estado de la oficina, la maquinaria, los muebles, el equipo y cualquier otro hardware necesario para garantizar el funcionamiento continuo de la misma. Si bien el Director de sucursal dependerá de otros departamentos, como IT y Operaciones, para ejecutar las solicitudes de mantenimiento, el incumplimiento de otros departamentos para cumplir con dichas solicitudes debe remitirse inmediatamente al Supervisor directo. Analizar la efectividad de la sucursal de manera continua. Tomar medidas para evaluar el rendimiento de la sucursal. Mide constantemente el rendimiento con respecto a los KPI establecidos y realiza los ajustes necesarios para garantizar que los KPI se cumplan en su totalidad. Los KPI serán: número de productos educativos vendidos, número de visitas, número de clientes que completen el programa de capacitación, honorarios de agencia de broker, depósitos netos, número de clientes VIP activos, volumen de contactos de clientes y calidad de contactos de clientes. Preparar y mantener la documentación de informes corporativos sobre la actividad de la filial. Responsable de la educación inicial y continua del personal para garantizar un personal altamente calificado en todo momento. Analizar y desarrollar un sistema de motivación del personal para garantizar la alta moral de los empleados en todo momento. Realizar otras tareas de acuerdo con las regulaciones vigentes emitidas por la empresa. Conducirse en estricta conformidad con los estándares establecidos de la compañía, bajo las disposiciones de la cultura corporativa. Identificar y capacitar a su reemplazo, si surge la necesidad de que alguien asuma sus responsabilidades. Proporcionar comentarios de forma persistente a los empleados de la filial sobre su desempeño, incluidas las revisiones trimestrales formales. Responsable de las revisiones diarias de llamadas en curso de los empleados de la filial. Requerimientos: Mínimo de 2 años de experiencia laboral en ventas en una organización relacionada a Forex Experiencia personal operando en Forex, CFDs o bolsa de valores Experiencia en manejo de personal Manejo fluido de inglés y español Conocimiento de herramientas de análisis técnico de gráficos y experiencia de análisis fundamental Experiencia hablando en público. Conocimientos de leyes y regulaciones que gobiernan las instituciones financieras en México Fuertes habilidades de liderazgo manejo de personal Excelentes habilidades de planeamiento para coordinar y controlar las actividades de la filial Fuertes habilidades en negociación, presentación y persuasión Experiencia trabajando con sistemas de CRM (preferentemente SalesForce) Habilidades valoradas Familiaridad con las normas contables y presupuestarias. Capacidad para elaborar planes de negocios. Se valoran conocimientos de idioma portugués