Our client is a fast-growing leading player within iGaming affiliation. Their mission is to help people make the right decisions in a complex iGaming World, through their digital brands. They want their brands to be independent, innovative and fast.
They are currently looking for a talented Social Media Manager to administer their social media accounts and to promote a newly launched event concept.
Reporting to both the COO and the Head of Events and Outreach, you will be working closely with other departments and brand managers and will be taking care of most of the social media activity. You should have excellent communication skills and be able to express the company’s views creatively. You must also be willing to travel.
Responsibilities
Perform research on current benchmark trends and audience preferences
Design and implement social media strategy to align with business goals
Generate, edit, publish and share engaging content regularly...
Feb 25, 2021
Full time
Our client is a fast-growing leading player within iGaming affiliation. Their mission is to help people make the right decisions in a complex iGaming World, through their digital brands. They want their brands to be independent, innovative and fast.
They are currently looking for a talented Social Media Manager to administer their social media accounts and to promote a newly launched event concept.
Reporting to both the COO and the Head of Events and Outreach, you will be working closely with other departments and brand managers and will be taking care of most of the social media activity. You should have excellent communication skills and be able to express the company’s views creatively. You must also be willing to travel.
Responsibilities
Perform research on current benchmark trends and audience preferences
Design and implement social media strategy to align with business goals
Generate, edit, publish and share engaging content regularly...
Our client is looking for German Advisors for a leading credit card provider, with the client being one of the leading international credit card and financial services companies. Responsibilities: Provide support to one of the most renowned American financial companies Being a part of a specialized team in customer’s requests through written and phone communication Offering solutions to customers that need assistance with financial and credit card services Internal growing opportunities based on performance Starting on remote basis and eventually moving to the offices Requirements: Remote work requires a high-speed Internet Service with a basic landline telephone service High customer and service orientation. Rational and analytical thinking. Native level of spoken + written German. Ability to multi-task. Secure PC handling and high technical affinity. For non-EU applicants, a valid work permit is required What we offer:
Competitive wages – base + language + performance +...
Feb 25, 2021
Full time
Our client is looking for German Advisors for a leading credit card provider, with the client being one of the leading international credit card and financial services companies. Responsibilities: Provide support to one of the most renowned American financial companies Being a part of a specialized team in customer’s requests through written and phone communication Offering solutions to customers that need assistance with financial and credit card services Internal growing opportunities based on performance Starting on remote basis and eventually moving to the offices Requirements: Remote work requires a high-speed Internet Service with a basic landline telephone service High customer and service orientation. Rational and analytical thinking. Native level of spoken + written German. Ability to multi-task. Secure PC handling and high technical affinity. For non-EU applicants, a valid work permit is required What we offer:
Competitive wages – base + language + performance +...
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations. Responsibilities:
Deliver a consistent and professional level of service at all times. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Provide customers with accurate information regarding the company’s products, services, payments Build a rapport with the customers whilst addressing any issues related to customers’ loans Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments Comply with laws, regulations, company policies and procedures as required Prepare notifications to secure payments, explain...
Feb 25, 2021
Full time
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations. Responsibilities:
Deliver a consistent and professional level of service at all times. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Provide customers with accurate information regarding the company’s products, services, payments Build a rapport with the customers whilst addressing any issues related to customers’ loans Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments Comply with laws, regulations, company policies and procedures as required Prepare notifications to secure payments, explain...
FULL-STACK DEVELOPERS With a minimum of three years’ experience working in a software development role you are expected to be proficient in OO languages such as especially Java and related technologies Have experience in building enterprise grade systems which are robust, scalable, highly performant and secure Responsibilities: Work with development teams and product managers to create and enhance software systems in line with business strategy and priorities Build, test and deploy software in line with the company’s standards, best practices and versioning tool Follow agile principles and methodologies embraced by software development teams Perform the necessary research on technologies and patterns to ensure quality of products Take part in architectural design discussions Write technical and user documentation when necessary Maintain code integrity and organization Maintain quality and ensure responsiveness of software tools Job requirements: A university degree in Computer...
Feb 25, 2021
Full time
FULL-STACK DEVELOPERS With a minimum of three years’ experience working in a software development role you are expected to be proficient in OO languages such as especially Java and related technologies Have experience in building enterprise grade systems which are robust, scalable, highly performant and secure Responsibilities: Work with development teams and product managers to create and enhance software systems in line with business strategy and priorities Build, test and deploy software in line with the company’s standards, best practices and versioning tool Follow agile principles and methodologies embraced by software development teams Perform the necessary research on technologies and patterns to ensure quality of products Take part in architectural design discussions Write technical and user documentation when necessary Maintain code integrity and organization Maintain quality and ensure responsiveness of software tools Job requirements: A university degree in Computer...
Responsibilities Plan, strategise and develop monthly content calendars, which are aligned with the company’s content targets. Collaborate with events, sales, video, marketing and design teams to plan and develop content Support the company’s events by creating engaging, promotional content Create and publish engaging content geared towards the company’s verticals. Edit, proofread and improve existing content. Liaise with external content providers and clients to execute paid content packages and guest posts. Optimise content to accommodate Search Engine Optimisation. (SEO) Optimise content according to pillar content and topic clusters. Use content management systems to analyse website traffic and users’ engagement metrics. Ensure compliance with the law. (e.g. copyright and data protection) Stay up-to-date with developments in the field and generate new ideas to draw the audience’s attention. Skills Proven work experience as a content writer Hands-on experience with image...
Feb 25, 2021
Full time
Responsibilities Plan, strategise and develop monthly content calendars, which are aligned with the company’s content targets. Collaborate with events, sales, video, marketing and design teams to plan and develop content Support the company’s events by creating engaging, promotional content Create and publish engaging content geared towards the company’s verticals. Edit, proofread and improve existing content. Liaise with external content providers and clients to execute paid content packages and guest posts. Optimise content to accommodate Search Engine Optimisation. (SEO) Optimise content according to pillar content and topic clusters. Use content management systems to analyse website traffic and users’ engagement metrics. Ensure compliance with the law. (e.g. copyright and data protection) Stay up-to-date with developments in the field and generate new ideas to draw the audience’s attention. Skills Proven work experience as a content writer Hands-on experience with image...
Responsibilities:
Update the annual returns of companies; Opening of bank accounts forms and to do online registration with online banks; Register share transfer forms with Inland Revenue and Upload online submissions of Company formations, Liquidation forms; change of Auditors and Form Ts for share transfer; Will assist with the application of Taxation Refunds with the International Tax Unit. (This will be carried out by the Tax Partner but he/she will assist with the submission and follow up) Compile the necessary KYC documentation of clients when onboarded Prepare profile on customers; Carry out a source of wealth exercise and source of funds. Establish connected undertakings and an organigram; Assisting with submitting the necessary questionnaires to FIAU and MFSA; Research and summarize articles as requested and circulate newsletters internally. Updating the company website with any new content given by the managers; Assisting the managers with the administration and follow...
Feb 25, 2021
Full time
Responsibilities:
Update the annual returns of companies; Opening of bank accounts forms and to do online registration with online banks; Register share transfer forms with Inland Revenue and Upload online submissions of Company formations, Liquidation forms; change of Auditors and Form Ts for share transfer; Will assist with the application of Taxation Refunds with the International Tax Unit. (This will be carried out by the Tax Partner but he/she will assist with the submission and follow up) Compile the necessary KYC documentation of clients when onboarded Prepare profile on customers; Carry out a source of wealth exercise and source of funds. Establish connected undertakings and an organigram; Assisting with submitting the necessary questionnaires to FIAU and MFSA; Research and summarize articles as requested and circulate newsletters internally. Updating the company website with any new content given by the managers; Assisting the managers with the administration and follow...
Reporting to the Head of Japan, the job holder will organise creative campaigns and promotional events that can make a difference for our company’s success. Responsibilities: Affiliate Management Maintain relationships with affiliates and other partners as well as motivating partners to improve campaign performance Source, evaluate, recruit, approve and activate new affiliate partners Monitor and analyse results of all affiliate campaigns, including weekly and monthly reports (to identify strong and weak areas, and to help underachievers improve) Optimize all aspects of the affiliate program through established and new networks Reactivate old affiliates through campaigns Answer affiliate queries Assist managing onsite content and affiliate mass communications - promotions visibility and adding information including game contents, news, and any affiliate-related contents Media/Contents Management/ Concept Support when needed social media marketing campaigns and day-to-day...
Feb 25, 2021
Full time
Reporting to the Head of Japan, the job holder will organise creative campaigns and promotional events that can make a difference for our company’s success. Responsibilities: Affiliate Management Maintain relationships with affiliates and other partners as well as motivating partners to improve campaign performance Source, evaluate, recruit, approve and activate new affiliate partners Monitor and analyse results of all affiliate campaigns, including weekly and monthly reports (to identify strong and weak areas, and to help underachievers improve) Optimize all aspects of the affiliate program through established and new networks Reactivate old affiliates through campaigns Answer affiliate queries Assist managing onsite content and affiliate mass communications - promotions visibility and adding information including game contents, news, and any affiliate-related contents Media/Contents Management/ Concept Support when needed social media marketing campaigns and day-to-day...
One of our established iGaming operator clients are looking for German speaking Customer Advisors to join their Customer Service team in Malta! We are looking for candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression. Responsibilities:
Provide support to our customer base via Live Chat, telephone and email Review and escalate queries from customers to superiors when required Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries Requirements:
Fluent verbal and written communication in German and English Experience in a customer facing role or online Passion for delivering outstanding Customer Service Ability to problem solve and find a solution Competent literacy and numeracy skills * Thorough training will be provided on all aspects of the role, including...
Feb 25, 2021
Full time
One of our established iGaming operator clients are looking for German speaking Customer Advisors to join their Customer Service team in Malta! We are looking for candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression. Responsibilities:
Provide support to our customer base via Live Chat, telephone and email Review and escalate queries from customers to superiors when required Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries Requirements:
Fluent verbal and written communication in German and English Experience in a customer facing role or online Passion for delivering outstanding Customer Service Ability to problem solve and find a solution Competent literacy and numeracy skills * Thorough training will be provided on all aspects of the role, including...
Our client is looking to expand their team in Malta as a result of their performance and product growth. They are looking for a Senior Software Developer to join their team of software professionals responsible for the requirements, design, construction, integration, testing, verification and maintenance of software products. You must be forward-thinking and share in a common vision of quality, integrity and efficiency. Responsibilities:
Develop software according to functional and technical design specifications and maintain a “common sense” approach that serves to recognize potential design gaps and provide insight into closing them Create efficient, scalable, reusable middle tier logic with C#, .NET, MVC, WebAPI and other languages as needed Create and consume Rest APIs and Microservice Create intuitive, logical and dynamic user interfaces using HTML5, CSS, React, JavaScript, JQuery and AJAX Create and design databases, views, stored procedures, MSSQL statements and...
Feb 25, 2021
Full time
Our client is looking to expand their team in Malta as a result of their performance and product growth. They are looking for a Senior Software Developer to join their team of software professionals responsible for the requirements, design, construction, integration, testing, verification and maintenance of software products. You must be forward-thinking and share in a common vision of quality, integrity and efficiency. Responsibilities:
Develop software according to functional and technical design specifications and maintain a “common sense” approach that serves to recognize potential design gaps and provide insight into closing them Create efficient, scalable, reusable middle tier logic with C#, .NET, MVC, WebAPI and other languages as needed Create and consume Rest APIs and Microservice Create intuitive, logical and dynamic user interfaces using HTML5, CSS, React, JavaScript, JQuery and AJAX Create and design databases, views, stored procedures, MSSQL statements and...
Our client is looking to grow their marketing team on Japanese market and they are looking for an experienced content writer and CRM Executive. The role calls for an organised person who is able to work on multiple projects simultaneously. Responsibilities:
As the CRM & Content Executive you would be part of the CRM/OPS team and will work closely together with the CRM Manager in order to deliver quality and unique content across all marketing channels. This role will take full ownership of all content across the brand and the different channels. As the CRM & Content Executive you would also be responsible for the flawless execution of all content initiatives and campaigns. Ensure that ton of voice and Content strategy is aligned with the strategy defined Define a content strategy, based on marketing plans, objectives, and targets Execute the whole campaign process flow, liaising with all the relevant departments to perform all the necessary checks, set up of back office...
Feb 25, 2021
Full time
Our client is looking to grow their marketing team on Japanese market and they are looking for an experienced content writer and CRM Executive. The role calls for an organised person who is able to work on multiple projects simultaneously. Responsibilities:
As the CRM & Content Executive you would be part of the CRM/OPS team and will work closely together with the CRM Manager in order to deliver quality and unique content across all marketing channels. This role will take full ownership of all content across the brand and the different channels. As the CRM & Content Executive you would also be responsible for the flawless execution of all content initiatives and campaigns. Ensure that ton of voice and Content strategy is aligned with the strategy defined Define a content strategy, based on marketing plans, objectives, and targets Execute the whole campaign process flow, liaising with all the relevant departments to perform all the necessary checks, set up of back office...
Our client is looking for a German SEO professional to join their growing team! Requirements:
Native proficiency in German Good level of English Experience in a similar role within the iGaming industry In-depth knowledge of sports betting and gambling Ability to create attractive website content and follow SEO guides Familiarity with SEO techniques and tools, such as Ahrefs, SEM Rush, KW Finder Confidence working with CMS, especially WordPress Advanced analytical, interpersonal, people organization skills Great vision, structured approach, self-motivated and enthusiastic Good analytical and time management skills in an evolving environment
Feb 25, 2021
Full time
Our client is looking for a German SEO professional to join their growing team! Requirements:
Native proficiency in German Good level of English Experience in a similar role within the iGaming industry In-depth knowledge of sports betting and gambling Ability to create attractive website content and follow SEO guides Familiarity with SEO techniques and tools, such as Ahrefs, SEM Rush, KW Finder Confidence working with CMS, especially WordPress Advanced analytical, interpersonal, people organization skills Great vision, structured approach, self-motivated and enthusiastic Good analytical and time management skills in an evolving environment
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
Feb 25, 2021
Full time
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
Feb 25, 2021
Full time
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
Feb 25, 2021
Full time
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Responsibilities:
Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand,...
The Payments & Risk Analyst’s role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the company by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Your workday will compose mostly of checking gameplay, withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer-focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations. Responsibilities:
Perform a risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate Evaluate, review and...
Feb 25, 2021
Full time
The Payments & Risk Analyst’s role is to protect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the company by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities. Your workday will compose mostly of checking gameplay, withdrawal requests and verifying due diligence on customers. You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour. You will also have a strong will and desire to be customer-focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations. Responsibilities:
Perform a risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate Evaluate, review and...
JUNIOR ONLINE RETENTION EXECUTIVE (FRENCH SPEAKING) Malta Responsibilities
Updating & managing the Swiss web and mobile sites, including translations, copywriting and keeping the content newsworthy Creating Promotions in the areas Sports Betting, Casino and other gaming products and managing the execution from start to finish and report accordingly Ensuring that internal and external marketing promotions are managed effectively Planning, scheduling, drafting and executing CRM campaigns with various Email, SMS and Tele-Marketing Tools Contributing ideas and recommendations to the marketing team Developing constructive and cooperative working relationships with fellow copywriters, designers, customer support agents and other marketing staff and managers Creating French Copy from scratch and / or based on editorial concepts. Setting up and creating Email campaigns, SMS and Tele-Marketing Campaigns Analysing Email, SMS and Tele-Marketing Campaign efforts Maintaining the Social...
Feb 25, 2021
Full time
JUNIOR ONLINE RETENTION EXECUTIVE (FRENCH SPEAKING) Malta Responsibilities
Updating & managing the Swiss web and mobile sites, including translations, copywriting and keeping the content newsworthy Creating Promotions in the areas Sports Betting, Casino and other gaming products and managing the execution from start to finish and report accordingly Ensuring that internal and external marketing promotions are managed effectively Planning, scheduling, drafting and executing CRM campaigns with various Email, SMS and Tele-Marketing Tools Contributing ideas and recommendations to the marketing team Developing constructive and cooperative working relationships with fellow copywriters, designers, customer support agents and other marketing staff and managers Creating French Copy from scratch and / or based on editorial concepts. Setting up and creating Email campaigns, SMS and Tele-Marketing Campaigns Analysing Email, SMS and Tele-Marketing Campaign efforts Maintaining the Social...
• Build reports on service providers’ transactions; share insights to improve: o Transactions cost. o Unforeseen losses or/and hidden fees mitigation. o PsP Approval rates. o Risk and Fraud Mitigation. o Reconciliation processes. • Regularly assess the impact of cash flow in operations and communicate with stake holders to optimise processes where necessary. • Perform transactions reconciliations between brands back offices, Merchants accounts and invoices or settlement reports. • Crosscheck invoices and settlement notifications and in case of discrepancies, follow up with relevant parties. • Research and present new payment and risk management solutions to the company according to the current or potential future business needs. • Organise and maintain documentation of all ecommerce service providers. • Review contracts in details; point out risky clauses and negotiate their amendments. • Together with other stakeholders, participate in onboarding / offboarding of ecommerce...
Feb 25, 2021
Full time
• Build reports on service providers’ transactions; share insights to improve: o Transactions cost. o Unforeseen losses or/and hidden fees mitigation. o PsP Approval rates. o Risk and Fraud Mitigation. o Reconciliation processes. • Regularly assess the impact of cash flow in operations and communicate with stake holders to optimise processes where necessary. • Perform transactions reconciliations between brands back offices, Merchants accounts and invoices or settlement reports. • Crosscheck invoices and settlement notifications and in case of discrepancies, follow up with relevant parties. • Research and present new payment and risk management solutions to the company according to the current or potential future business needs. • Organise and maintain documentation of all ecommerce service providers. • Review contracts in details; point out risky clauses and negotiate their amendments. • Together with other stakeholders, participate in onboarding / offboarding of ecommerce...
Responsibilities:
• Research analyse and present new payment and risk management solutions to the company according to the current business needs and growth strategy. • Master product features, write related user manuals, and train the operations team on their efficient use. • Develop detailed project plans to visualise, monitor and track progress of projects to their granular level. • Implement robust JIRA workflows to Track and report project evolutions, dependencies, blockers via dashboards and reporting features. • Define and manage changes in projects scopes and objectives while ensuring their technical feasibility and delivery. • Coordinate the execution of operational and IT projects related to the ecommerce department. • Regularly initiate performance and cost analysis on tools and department procedures. • Build Metrics and reports on transactions/ Service Providers; share insights to improve: o Approval rates o Transactions cost o Risk and Fraud Mitigation • Regularly...
Feb 25, 2021
Full time
Responsibilities:
• Research analyse and present new payment and risk management solutions to the company according to the current business needs and growth strategy. • Master product features, write related user manuals, and train the operations team on their efficient use. • Develop detailed project plans to visualise, monitor and track progress of projects to their granular level. • Implement robust JIRA workflows to Track and report project evolutions, dependencies, blockers via dashboards and reporting features. • Define and manage changes in projects scopes and objectives while ensuring their technical feasibility and delivery. • Coordinate the execution of operational and IT projects related to the ecommerce department. • Regularly initiate performance and cost analysis on tools and department procedures. • Build Metrics and reports on transactions/ Service Providers; share insights to improve: o Approval rates o Transactions cost o Risk and Fraud Mitigation • Regularly...
Our client a fantastic fast-growing company our growing their operations. They are looking for talented Customer Service Officers to join their team. Would you like to join a company that strives to provide their players with a unique online gaming experience? Our client from day one will ensure a smooth process to make you feel at home and also ensure top notch training. Responsibilities:
You will be responsible for representing our clients brand ensuring that you are the face of the company and supporting their loyal customer base via email and live chat. Communication is also the key with our other departments – receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience. The verification process of customer accounts is another part of this exciting role. As a future expert, you will also bring in your knowledge to take care of the KYC (Know-Your-Customer) procedure for our...
Feb 25, 2021
Full time
Our client a fantastic fast-growing company our growing their operations. They are looking for talented Customer Service Officers to join their team. Would you like to join a company that strives to provide their players with a unique online gaming experience? Our client from day one will ensure a smooth process to make you feel at home and also ensure top notch training. Responsibilities:
You will be responsible for representing our clients brand ensuring that you are the face of the company and supporting their loyal customer base via email and live chat. Communication is also the key with our other departments – receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience. The verification process of customer accounts is another part of this exciting role. As a future expert, you will also bring in your knowledge to take care of the KYC (Know-Your-Customer) procedure for our...
Do you have experience working with content and promotions? Do you fancy using your skills in the iGaming sector? Then keep on reading!
Present our customers with an experience that is befitting of one of the world’s leading betting companies!
This can only be achieved by understanding what customers want and having the ability to optimise the site offering in order to create intuitive journeys. Betting might be the core product and where the money is made but, as a content editor, you will recognise that good customer experience goes beyond winning bets.
What this means to you is working and maintaining close relationships with a wide range of stakeholders. These include, but are not limited to, trading, development, customer services, SEO, marketing, gaming verticals, and compliance. By working alongside these departments and teams you will be able to prioritise workload and determine what is most relevant for our customers. The end result will be strong acquisition...
Feb 25, 2021
Full time
Do you have experience working with content and promotions? Do you fancy using your skills in the iGaming sector? Then keep on reading!
Present our customers with an experience that is befitting of one of the world’s leading betting companies!
This can only be achieved by understanding what customers want and having the ability to optimise the site offering in order to create intuitive journeys. Betting might be the core product and where the money is made but, as a content editor, you will recognise that good customer experience goes beyond winning bets.
What this means to you is working and maintaining close relationships with a wide range of stakeholders. These include, but are not limited to, trading, development, customer services, SEO, marketing, gaming verticals, and compliance. By working alongside these departments and teams you will be able to prioritise workload and determine what is most relevant for our customers. The end result will be strong acquisition...
