Romanian speaking Travel Adviser Brno, Czech Republic
Our client, a well known company within the travel industry, located in Czech Republic is seeking to recruit Romanian Travel Adviser Agents to join their team.
As their Customer Service Consultant you will be a member of the Romanian team. Your task will be to assist their customers over the phone to help them in regards the flight reservations, cancellations or online check in.
Requirements: Fluent in Romanian and English languages Good communication skills Able to work under stress and adjust to new environments Team player Willingness to learn and progress Good knowledge of different pc tools
Mar 29, 2020
Full time
Romanian speaking Travel Adviser Brno, Czech Republic
Our client, a well known company within the travel industry, located in Czech Republic is seeking to recruit Romanian Travel Adviser Agents to join their team.
As their Customer Service Consultant you will be a member of the Romanian team. Your task will be to assist their customers over the phone to help them in regards the flight reservations, cancellations or online check in.
Requirements: Fluent in Romanian and English languages Good communication skills Able to work under stress and adjust to new environments Team player Willingness to learn and progress Good knowledge of different pc tools
Job description:
Responsibilities:
• Complex “before-flight” care
• Communication with passengers via phone and e-mail in English and German language
• Making flight bookings, changing existing reservations, support regarding online check-in
• Reservation of special services for passengers (special meals, seats… etc.)
• Daily use of reservation software (Oscar / Amadeus…)
Requirements:
• Fluency in English and German
• Strong communication skills
• Customer oriented attitude
• Empathy, Energy, Diversity, Drive
• Experience from call center or tourism is an advantage
• Other European languages are welcomed
Benefits:
• Extensive training
• Discounted flight tickets, language courses, gym, swimming pool and meal tickets
• 23 paid days off
• Possibility of career growth
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague
Mar 29, 2020
Full time
Job description:
Responsibilities:
• Complex “before-flight” care
• Communication with passengers via phone and e-mail in English and German language
• Making flight bookings, changing existing reservations, support regarding online check-in
• Reservation of special services for passengers (special meals, seats… etc.)
• Daily use of reservation software (Oscar / Amadeus…)
Requirements:
• Fluency in English and German
• Strong communication skills
• Customer oriented attitude
• Empathy, Energy, Diversity, Drive
• Experience from call center or tourism is an advantage
• Other European languages are welcomed
Benefits:
• Extensive training
• Discounted flight tickets, language courses, gym, swimming pool and meal tickets
• 23 paid days off
• Possibility of career growth
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague
Job description:
Responsibilities:
• Complex “before-flight” care
• Communication with passengers via phone and e-mail in English and French language
• Making flight bookings, changing existing reservations, support regarding online check-in
• Reservation of special services for passengers (special meals, seats… etc.)
• Daily use of reservation software (Oscar / Amadeus…)
Requirements:
• Fluency in English and French
• Strong communication skills
• Customer oriented attitude
• Empathy, Energy, Diversity, Drive
• Experience from call center or tourism is an advantage
• Other European languages are welcomed
Benefits:
• Extensive training
• Discounted flight tickets, language courses, gym, swimming pool and meal tickets
• 23 paid days off
• Possibility of career growth
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague
Mar 29, 2020
Full time
Job description:
Responsibilities:
• Complex “before-flight” care
• Communication with passengers via phone and e-mail in English and French language
• Making flight bookings, changing existing reservations, support regarding online check-in
• Reservation of special services for passengers (special meals, seats… etc.)
• Daily use of reservation software (Oscar / Amadeus…)
Requirements:
• Fluency in English and French
• Strong communication skills
• Customer oriented attitude
• Empathy, Energy, Diversity, Drive
• Experience from call center or tourism is an advantage
• Other European languages are welcomed
Benefits:
• Extensive training
• Discounted flight tickets, language courses, gym, swimming pool and meal tickets
• 23 paid days off
• Possibility of career growth
• Multicultural team of people from the whole world
• Modern and friendly working environment
• Offices located in the center of Prague
IT Graduate Trainee Program in the best IT Company in Prague! Become an expert in the IT field with us! At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of international clients. Are you a task-oriented person, with strong technical and analytical skills? Are you a quick learner and passionate about continually improving your knowledge and skills? Are you a foreign language speaker? Then our graduate program is the right choice for you! Learn more about our Graduate Program: During our 6 months program, you will have a great opportunity to start your IT career in a start-up environment but at the same time have the possibility to gain an experience in a truly global company. This start-up environment will allow you to try a lot of different hats, find your niche and what suits you best. During the 6 months program you will be part of the complex development program and have the possibility to gain different trainings in Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more. You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, dashboards, SLA (Service Level Agreement) monitoring predictive monitoring, breach analysis, dashboard analysis. On top, the part of the program is the soft skills training such as cross-cultural competence, phone & e-mail etiquette, client success training and many more. What We offer:
Great working atmosphere in a truly international team – with having 30+ nationalities in the office you will have a lot of friends from all over the world.
Young, enthusiastic environment with a lot of company events.
Experience in newly established Global Delivery Centre - it’s an exciting time to be here.
Training with professionals for their respective technologies - you will learn from the best and have someone to look up to.
Mentoring program which will help you fulfil your potential and expand your skillset.
As we are growing you will have the possibility to continue developing your career with us after your training assignment and get a permanent job with us.
Possibility to participate on professional, advanced technical support to clients by proactively identifying and resolving technical incidents and problems – there is no better way to get up to speed with new technological developments.
To shadow on real time SLA monitoring and breach analysis, escalation management, metrics analysis, and many more.
You’ll be working with Fortune 100 clients and Fortune 500 clients — this is an opportunity to do cool stuff for their people and their business.
Workplace where your ideas can grow, be recognized, and rewarded.
Who we are looking for:
IT Graduate / Student of last year at master or high school study with the focus on IT OR without IT study background but with 1 year of documented experience within the IT environment.
Proactive approach, communication skills, can-do attitude.
Good knowledge of English.
Intermediate knowledge of any of those languages – Dutch, German, Spanish, French.
Possibility to work full-time.
About the company: We use the power of technology to help organisations achieve great things. We accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We know that starting a career is not an easy task and that is why we are giving YOU an advantage to go through our graduate programme. This will make you stand out from the crowd of peers and help you secure a permanent position after you graduate.
Mar 29, 2020
Full time
IT Graduate Trainee Program in the best IT Company in Prague! Become an expert in the IT field with us! At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of international clients. Are you a task-oriented person, with strong technical and analytical skills? Are you a quick learner and passionate about continually improving your knowledge and skills? Are you a foreign language speaker? Then our graduate program is the right choice for you! Learn more about our Graduate Program: During our 6 months program, you will have a great opportunity to start your IT career in a start-up environment but at the same time have the possibility to gain an experience in a truly global company. This start-up environment will allow you to try a lot of different hats, find your niche and what suits you best. During the 6 months program you will be part of the complex development program and have the possibility to gain different trainings in Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more. You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, dashboards, SLA (Service Level Agreement) monitoring predictive monitoring, breach analysis, dashboard analysis. On top, the part of the program is the soft skills training such as cross-cultural competence, phone & e-mail etiquette, client success training and many more. What We offer:
Great working atmosphere in a truly international team – with having 30+ nationalities in the office you will have a lot of friends from all over the world.
Young, enthusiastic environment with a lot of company events.
Experience in newly established Global Delivery Centre - it’s an exciting time to be here.
Training with professionals for their respective technologies - you will learn from the best and have someone to look up to.
Mentoring program which will help you fulfil your potential and expand your skillset.
As we are growing you will have the possibility to continue developing your career with us after your training assignment and get a permanent job with us.
Possibility to participate on professional, advanced technical support to clients by proactively identifying and resolving technical incidents and problems – there is no better way to get up to speed with new technological developments.
To shadow on real time SLA monitoring and breach analysis, escalation management, metrics analysis, and many more.
You’ll be working with Fortune 100 clients and Fortune 500 clients — this is an opportunity to do cool stuff for their people and their business.
Workplace where your ideas can grow, be recognized, and rewarded.
Who we are looking for:
IT Graduate / Student of last year at master or high school study with the focus on IT OR without IT study background but with 1 year of documented experience within the IT environment.
Proactive approach, communication skills, can-do attitude.
Good knowledge of English.
Intermediate knowledge of any of those languages – Dutch, German, Spanish, French.
Possibility to work full-time.
About the company: We use the power of technology to help organisations achieve great things. We accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We know that starting a career is not an easy task and that is why we are giving YOU an advantage to go through our graduate programme. This will make you stand out from the crowd of peers and help you secure a permanent position after you graduate.
French Speaking CRM Advisor Prague, Czech Republic Responsibilities:
Complex “before-flight” care.
Communication with passengers via phone and e-mail in English and French language.
Making flight bookings, changing existing reservations, support regarding online check-in.
Reservation of special services for passengers (special meals, seats… etc.).
Daily use of reservation software (Oscar / Amadeus…).
Requirements:
Fluency in English and French.
Strong communication skills.
Customer oriented attitude.
Empathy, Energy, Diversity, Drive.
Experience from call center or tourism is an advantage.
Other European languages are welcomed.
Benefits:
Extensive training.
Discounted flight tickets, language courses, gym, swimming pool and meal tickets.
23 paid days off.
Possibility of career growth.
Multicultural team of people from the whole world.
Modern and friendly working environment.
Offices located in the center of Prague.
Mar 29, 2020
Full time
French Speaking CRM Advisor Prague, Czech Republic Responsibilities:
Complex “before-flight” care.
Communication with passengers via phone and e-mail in English and French language.
Making flight bookings, changing existing reservations, support regarding online check-in.
Reservation of special services for passengers (special meals, seats… etc.).
Daily use of reservation software (Oscar / Amadeus…).
Requirements:
Fluency in English and French.
Strong communication skills.
Customer oriented attitude.
Empathy, Energy, Diversity, Drive.
Experience from call center or tourism is an advantage.
Other European languages are welcomed.
Benefits:
Extensive training.
Discounted flight tickets, language courses, gym, swimming pool and meal tickets.
23 paid days off.
Possibility of career growth.
Multicultural team of people from the whole world.
Modern and friendly working environment.
Offices located in the center of Prague.
Job description: Company Description We use the power of technology to help organizations achieve great things, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD billion, offices in 49 countries, and over employees, we deliver wherever our clients are, at every stage of their technology journey. Job Description This role takes responsibility for managing a team of service desk employees. They ensure client satisfaction by successfully managing and completing incidents. This role takes guidance from Service Desk Operations Manager in fulfilling their obligations Key Responsibilities: 1. Be responsible for managing a group of service desk employees 2. Contribute to the process of managing incidents logged at the service desk. 3. Ensure all incidents which are logged, are accurately categorized. 4. Ensure the allocation of an appropriate incident prioritization code upon receipt of the incident and during the logging process. 5. Ensure incident diagnosis is conducted as to discover the full symptoms of the incident, determine what has gone wrong and how to correct it. 6. Ensure reported faults are investigated and diagnosed. 7. Be expected to take ownership and resolve or further escalate escalated incidents. 8. Check incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident. 9. Ensure relevant actions have been logged to enable tracking 10. Train Service Desk Agents and cultivate the service excellence mindset in the Service Desk team 11. Monitor the performance of Service Desk Agent and identify the training/ coaching intervention required 12. Mentor and coach Service Desk Agents to improve their performance 13. Lead the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented Qualifications General Qualification in Information Technology (Degree / Diploma) ITIL v3 Foundation 5+ years’ experience required in call center managed services / services delivery environment within a medium to large ICT organization. Track record of team management / leadership experience. Additional Information As you would be essential in supporting clients you would be required to work shifts. Benefits Great working atmosphere in an international team 5 weeks of vacation 3 sick days per calendar year Motivating range of salary Compensation in the amount of the fixed basic salary for temporary absence to 21 days per year Contribution to the pension insurance Contribution for public transport Over standard health care Meal tickets – 100 CZK Refreshment (coffee, tea, water on work) for free Notebook and mobile phone including data tariff per company standards 10% annual bonus based in the target achieved Paid referral bonus system
Mar 29, 2020
Full time
Job description: Company Description We use the power of technology to help organizations achieve great things, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD billion, offices in 49 countries, and over employees, we deliver wherever our clients are, at every stage of their technology journey. Job Description This role takes responsibility for managing a team of service desk employees. They ensure client satisfaction by successfully managing and completing incidents. This role takes guidance from Service Desk Operations Manager in fulfilling their obligations Key Responsibilities: 1. Be responsible for managing a group of service desk employees 2. Contribute to the process of managing incidents logged at the service desk. 3. Ensure all incidents which are logged, are accurately categorized. 4. Ensure the allocation of an appropriate incident prioritization code upon receipt of the incident and during the logging process. 5. Ensure incident diagnosis is conducted as to discover the full symptoms of the incident, determine what has gone wrong and how to correct it. 6. Ensure reported faults are investigated and diagnosed. 7. Be expected to take ownership and resolve or further escalate escalated incidents. 8. Check incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident. 9. Ensure relevant actions have been logged to enable tracking 10. Train Service Desk Agents and cultivate the service excellence mindset in the Service Desk team 11. Monitor the performance of Service Desk Agent and identify the training/ coaching intervention required 12. Mentor and coach Service Desk Agents to improve their performance 13. Lead the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented Qualifications General Qualification in Information Technology (Degree / Diploma) ITIL v3 Foundation 5+ years’ experience required in call center managed services / services delivery environment within a medium to large ICT organization. Track record of team management / leadership experience. Additional Information As you would be essential in supporting clients you would be required to work shifts. Benefits Great working atmosphere in an international team 5 weeks of vacation 3 sick days per calendar year Motivating range of salary Compensation in the amount of the fixed basic salary for temporary absence to 21 days per year Contribution to the pension insurance Contribution for public transport Over standard health care Meal tickets – 100 CZK Refreshment (coffee, tea, water on work) for free Notebook and mobile phone including data tariff per company standards 10% annual bonus based in the target achieved Paid referral bonus system
German speaking CRM Advisor Prague, Czech Republic Responsibilities:
Complex “before-flight” care.
Communication with passengers via phone and e-mail in English and German language.
Making flight bookings, changing existing reservations, support regarding online check-in.
Reservation of special services for passengers (special meals, seats… etc.).
Daily use of reservation software (Oscar / Amadeus…).
Requirements:
Fluency in English and German.
Strong communication skills.
Customer oriented attitude.
Empathy, Energy, Diversity, Drive.
Experience from call center or tourism is an advantage.
Other European languages are welcomed.
Benefits:
Extensive training.
Discounted flight tickets, language courses, gym, swimming pool and meal tickets.
23 paid days off.
Possibility of career growth.
Multicultural team of people from the whole world.
Modern and friendly working environment.
Offices located in the center of Prague.
Mar 29, 2020
Full time
German speaking CRM Advisor Prague, Czech Republic Responsibilities:
Complex “before-flight” care.
Communication with passengers via phone and e-mail in English and German language.
Making flight bookings, changing existing reservations, support regarding online check-in.
Reservation of special services for passengers (special meals, seats… etc.).
Daily use of reservation software (Oscar / Amadeus…).
Requirements:
Fluency in English and German.
Strong communication skills.
Customer oriented attitude.
Empathy, Energy, Diversity, Drive.
Experience from call center or tourism is an advantage.
Other European languages are welcomed.
Benefits:
Extensive training.
Discounted flight tickets, language courses, gym, swimming pool and meal tickets.
23 paid days off.
Possibility of career growth.
Multicultural team of people from the whole world.
Modern and friendly working environment.
Offices located in the center of Prague.
Do you want to make a career in IT? We are looking for you who want to be part of a fantastic team in Brno, Czech Republic!
Our partner in the Czech Republic offers transformative digital services to corporate customers worldwide. The company is a leading supplier of the next generation of consulting, technology and outsourcing solutions and their combined IT and BPM solutions create value across several different industries. From its Brno Deliver Centre, they provide services to more than 20 global multinational companies. You now have the opportunity to take part in the digital transformation from a close range and influence the processes that change the world!
The role:
Providing support to employees of a global Finish company • Cooperation within the team • Handling different requests via chat, email and phone • Analyze and solve wide range of issues
Requirements
Proficiency in Swedish and English (B2 level required) • Basic IT knowledge is a plus but not a requirement • Focus on customer • Team player
The Offer
Permanent contract • Performance bonus • Meal vouchers • Multisport card • Language courses • Competitive salary • 5th week of leave • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic • Initial Accommodation - 2 weeks accommodation provided by the company on joining • Training opportunities - Professional training provided by experts for eligible employees – Six
Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in Brno
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Mar 27, 2020
Full time
Do you want to make a career in IT? We are looking for you who want to be part of a fantastic team in Brno, Czech Republic!
Our partner in the Czech Republic offers transformative digital services to corporate customers worldwide. The company is a leading supplier of the next generation of consulting, technology and outsourcing solutions and their combined IT and BPM solutions create value across several different industries. From its Brno Deliver Centre, they provide services to more than 20 global multinational companies. You now have the opportunity to take part in the digital transformation from a close range and influence the processes that change the world!
The role:
Providing support to employees of a global Finish company • Cooperation within the team • Handling different requests via chat, email and phone • Analyze and solve wide range of issues
Requirements
Proficiency in Swedish and English (B2 level required) • Basic IT knowledge is a plus but not a requirement • Focus on customer • Team player
The Offer
Permanent contract • Performance bonus • Meal vouchers • Multisport card • Language courses • Competitive salary • 5th week of leave • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic • Initial Accommodation - 2 weeks accommodation provided by the company on joining • Training opportunities - Professional training provided by experts for eligible employees – Six
Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in Brno
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Dutch Speaker Unified Communication Engineer Prague, Czech republic - Full-time Company Description: Our client uses the power of technology to help organizations achieve great things and accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity, We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. Out client is offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Qualifications:
2+ year’s experience required in unified communications (voice) administration or support.
Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business.
Proficiency in English & Dutch is required.
Any certifications in the abovementioned technologies would be advantageous.
Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
Mar 27, 2020
Full time
Dutch Speaker Unified Communication Engineer Prague, Czech republic - Full-time Company Description: Our client uses the power of technology to help organizations achieve great things and accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity, We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. Out client is offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Qualifications:
2+ year’s experience required in unified communications (voice) administration or support.
Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business.
Proficiency in English & Dutch is required.
Any certifications in the abovementioned technologies would be advantageous.
Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
Dutch Speaker Unified Communication Engineer Prague, Czech republic - Full-time Company Description: Our client uses the power of technology to help organizations achieve great things and accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity, We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. Out client is offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Qualifications:
2+ year’s experience required in unified communications (voice) administration or support.
Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business.
Proficiency in English & Dutch is required.
Any certifications in the abovementioned technologies would be advantageous.
Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
Mar 27, 2020
Full time
Dutch Speaker Unified Communication Engineer Prague, Czech republic - Full-time Company Description: Our client uses the power of technology to help organizations achieve great things and accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity, We want people who take a different approach, with a driven attitude, an instinct to go beyond the ticket or challenge in front of them. You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working within a team of highly skilled colleagues. Out client is offering training and certification opportunities to ensure that we continue to deliver outstanding services across countries and clients; at the same time, this gives you a chance to broaden your skills and capabilities and be amongst the best in the industry. Job Description: The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. Key Responsibilities:
Provide remote technical support to clients.
Identify root cause of incidents.
Ensure resolution of incidents and service requests.
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement.
Review the recurring or high impact incidents and manage them through problem management process.
Qualifications:
2+ year’s experience required in unified communications (voice) administration or support.
Experience supporting clients with any of the following technologies: Cisco Call Manager, Polycom, Tandberg, Alcatel, Audiocodes, Microsoft Lync / Skype for Business.
Proficiency in English & Dutch is required.
Any certifications in the abovementioned technologies would be advantageous.
Additional Information: Core business hours will run between 6am – 6pm, you will be required to work an 8 hour shift scheduled during these operating hours. The team will then share the responsibility of providing support to clients outside of these core hours on an ‘on call’, rostered basis and for which you will be compensated.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Mar 27, 2020
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
We are looking for an experienced Business Analyst with online gaming experience to join a leading tech company based in Prague.
Working across teams including QA's, Developers, Account and Product Managers to communicate technical and non-technical requirements.
Responsibilities:
Ensure business requirements and system requirements are properly documented and approved
Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops
Develop wire frames for use in usability testing, design and development
Manage changes to requirements through effective use of change control processes and tools, communicating to all team members
Store and maintain documents in Source Control
Ensure proper test scenarios and scripts are created and executed.
Assume a leadership role during review meetings and subsequent status meetings during large projects.
To be successful you will have at least 3 years proven Business Analyst experience within a fast paced online gaming environment, as well as…
Experience with the full suite of Microsoft products
Experience working on multiple projects with tight timeframes
Previous SQL experience
Previous experience of working a structured and unstructured project life cycle
Ideally with a relevant degree
3+ years of developing documentation and user requirements in a technical environment
Previous experience in the online gaming industry
Mar 27, 2020
Full time
We are looking for an experienced Business Analyst with online gaming experience to join a leading tech company based in Prague.
Working across teams including QA's, Developers, Account and Product Managers to communicate technical and non-technical requirements.
Responsibilities:
Ensure business requirements and system requirements are properly documented and approved
Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops
Develop wire frames for use in usability testing, design and development
Manage changes to requirements through effective use of change control processes and tools, communicating to all team members
Store and maintain documents in Source Control
Ensure proper test scenarios and scripts are created and executed.
Assume a leadership role during review meetings and subsequent status meetings during large projects.
To be successful you will have at least 3 years proven Business Analyst experience within a fast paced online gaming environment, as well as…
Experience with the full suite of Microsoft products
Experience working on multiple projects with tight timeframes
Previous SQL experience
Previous experience of working a structured and unstructured project life cycle
Ideally with a relevant degree
3+ years of developing documentation and user requirements in a technical environment
Previous experience in the online gaming industry
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Mar 27, 2020
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
IT Graduate Trainee Program in the best IT Company in Prague! Become an expert in the IT field with us! At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of international clients. Are you a task-oriented person, with strong technical and analytical skills? Are you a quick learner and passionate about continually improving your knowledge and skills? Are you a foreign language speaker? Then our graduate program is the right choice for you! Learn more about our Graduate Program: During our 6 months program, you will have a great opportunity to start your IT career in a start-up environment but at the same time have the possibility to gain an experience in a truly global company. This start-up environment will allow you to try a lot of different hats, find your niche and what suits you best. During the 6 months program you will be part of the complex development program and have the possibility to gain different trainings in Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more. You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, dashboards, SLA (Service Level Agreement) monitoring predictive monitoring, breach analysis, dashboard analysis. On top, the part of the program is the soft skills training such as cross-cultural competence, phone & e-mail etiquette, client success training and many more. What We offer:
Great working atmosphere in a truly international team – with having 30+ nationalities in the office you will have a lot of friends from all over the world.
Young, enthusiastic environment with a lot of company events.
Experience in newly established Global Delivery Centre - it’s an exciting time to be here.
Training with professionals for their respective technologies - you will learn from the best and have someone to look up to.
Mentoring program which will help you fulfil your potential and expand your skillset.
As we are growing you will have the possibility to continue developing your career with us after your training assignment and get a permanent job with us.
Possibility to participate on professional, advanced technical support to clients by proactively identifying and resolving technical incidents and problems – there is no better way to get up to speed with new technological developments.
To shadow on real time SLA monitoring and breach analysis, escalation management, metrics analysis, and many more.
You’ll be working with Fortune 100 clients and Fortune 500 clients — this is an opportunity to do cool stuff for their people and their business.
Workplace where your ideas can grow, be recognized, and rewarded.
Who we are looking for:
IT Graduate / Student of last year at master or high school study with the focus on IT OR without IT study background but with 1 year of documented experience within the IT environment.
Proactive approach, communication skills, can-do attitude.
Good knowledge of English.
Intermediate knowledge of any of those languages – Dutch, German, Spanish, French.
Possibility to work full-time.
About the company: We use the power of technology to help organisations achieve great things. We accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We know that starting a career is not an easy task and that is why we are giving YOU an advantage to go through our graduate programme. This will make you stand out from the crowd of peers and help you secure a permanent position after you graduate.
Mar 27, 2020
Full time
IT Graduate Trainee Program in the best IT Company in Prague! Become an expert in the IT field with us! At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of international clients. Are you a task-oriented person, with strong technical and analytical skills? Are you a quick learner and passionate about continually improving your knowledge and skills? Are you a foreign language speaker? Then our graduate program is the right choice for you! Learn more about our Graduate Program: During our 6 months program, you will have a great opportunity to start your IT career in a start-up environment but at the same time have the possibility to gain an experience in a truly global company. This start-up environment will allow you to try a lot of different hats, find your niche and what suits you best. During the 6 months program you will be part of the complex development program and have the possibility to gain different trainings in Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more. You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, dashboards, SLA (Service Level Agreement) monitoring predictive monitoring, breach analysis, dashboard analysis. On top, the part of the program is the soft skills training such as cross-cultural competence, phone & e-mail etiquette, client success training and many more. What We offer:
Great working atmosphere in a truly international team – with having 30+ nationalities in the office you will have a lot of friends from all over the world.
Young, enthusiastic environment with a lot of company events.
Experience in newly established Global Delivery Centre - it’s an exciting time to be here.
Training with professionals for their respective technologies - you will learn from the best and have someone to look up to.
Mentoring program which will help you fulfil your potential and expand your skillset.
As we are growing you will have the possibility to continue developing your career with us after your training assignment and get a permanent job with us.
Possibility to participate on professional, advanced technical support to clients by proactively identifying and resolving technical incidents and problems – there is no better way to get up to speed with new technological developments.
To shadow on real time SLA monitoring and breach analysis, escalation management, metrics analysis, and many more.
You’ll be working with Fortune 100 clients and Fortune 500 clients — this is an opportunity to do cool stuff for their people and their business.
Workplace where your ideas can grow, be recognized, and rewarded.
Who we are looking for:
IT Graduate / Student of last year at master or high school study with the focus on IT OR without IT study background but with 1 year of documented experience within the IT environment.
Proactive approach, communication skills, can-do attitude.
Good knowledge of English.
Intermediate knowledge of any of those languages – Dutch, German, Spanish, French.
Possibility to work full-time.
About the company: We use the power of technology to help organisations achieve great things. We accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey. We know that starting a career is not an easy task and that is why we are giving YOU an advantage to go through our graduate programme. This will make you stand out from the crowd of peers and help you secure a permanent position after you graduate.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Mar 26, 2020
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
IT Helpdesk with Swedish - Brno, Czech Republic
We are looking for Swedish Speakers that want to join a awesome team in Brno, Czech Republic !
Our client in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
They are a leading providers of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center they provide services to more than 20 global multinational corporations.
Observe these changes from up close and be at events which are changing the world!
RESPONSIBILITIES:
• Point of contact for L1 Service Desk. • Investigating issues engaging with problem management • Continual service improvement activities • Provide guidance to users on next steps to resolve Access issues • Continual Service improvement activities
REQUIRED SKILL SET
• Interest in Technology and willingness to learn and develop new skills • Upper-intermediate English and Swedish language is an must (min C1) • Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone • Autonomous, creative team player in a multicultural environment • Goal-oriented personality • Strong communication skills
WE OFFER:
• Permanent contract • Performance bonus • Meal vouchers • Language courses • 5th week of leave • Relocation Support (Initial Accommodation for 2 weeks) • Expat Assistance Services for new joiners • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic
About living in BRNO
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech.
Mar 26, 2020
Full time
IT Helpdesk with Swedish - Brno, Czech Republic
We are looking for Swedish Speakers that want to join a awesome team in Brno, Czech Republic !
Our client in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
They are a leading providers of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center they provide services to more than 20 global multinational corporations.
Observe these changes from up close and be at events which are changing the world!
RESPONSIBILITIES:
• Point of contact for L1 Service Desk. • Investigating issues engaging with problem management • Continual service improvement activities • Provide guidance to users on next steps to resolve Access issues • Continual Service improvement activities
REQUIRED SKILL SET
• Interest in Technology and willingness to learn and develop new skills • Upper-intermediate English and Swedish language is an must (min C1) • Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone • Autonomous, creative team player in a multicultural environment • Goal-oriented personality • Strong communication skills
WE OFFER:
• Permanent contract • Performance bonus • Meal vouchers • Language courses • 5th week of leave • Relocation Support (Initial Accommodation for 2 weeks) • Expat Assistance Services for new joiners • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic
About living in BRNO
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech.
Have you ever wanted to enter the tourism industry, but didn’t get the opportunity? Our client, a well-known company with a worldwide network within the travel industry, seeking to recruit German speaking Travel Adviser Agents in Brno, Czech Republic.
Brno is the second largest city within the Czech Republic which blends modernist architecture with medieval castles and cathedrals. It sits very close to Prague, Vienna and Bratislava, giving you plenty to do during your free time! This could be an excellent chance to get your foot through the door in the tourism industry!
The role:
- As their Customer Service Consultant, you are the primary contact for the customers;
Assist customers over the phone to help them with flight reservations, cancellations or online check ins;
Assist customers both in German as well as English.
Requirements:
Fluent in German and English, both written as well as spoken;
Good communication skills;
Able to work under stress and adjust to new environments;
Team player;
Willingness to learn and progress;
Good knowledge of different pc tools.
What you get:
Referral program;
Meal vouchers;
Opportunities for career progression;
Work related training.
Competitive Salary package
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 25, 2020
Full time
Have you ever wanted to enter the tourism industry, but didn’t get the opportunity? Our client, a well-known company with a worldwide network within the travel industry, seeking to recruit German speaking Travel Adviser Agents in Brno, Czech Republic.
Brno is the second largest city within the Czech Republic which blends modernist architecture with medieval castles and cathedrals. It sits very close to Prague, Vienna and Bratislava, giving you plenty to do during your free time! This could be an excellent chance to get your foot through the door in the tourism industry!
The role:
- As their Customer Service Consultant, you are the primary contact for the customers;
Assist customers over the phone to help them with flight reservations, cancellations or online check ins;
Assist customers both in German as well as English.
Requirements:
Fluent in German and English, both written as well as spoken;
Good communication skills;
Able to work under stress and adjust to new environments;
Team player;
Willingness to learn and progress;
Good knowledge of different pc tools.
What you get:
Referral program;
Meal vouchers;
Opportunities for career progression;
Work related training.
Competitive Salary package
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Romanian speaking Travel Adviser Brno, Czech Republic Our client, a well known company within the travel industry, located in Czech Republic is seeking to recruit Romanian Travel Adviser Agents to join their team. As their Customer Service Consultant you will be a member of the Romanian team. Your task will be to assist their customers over the phone to help them in regards the flight reservations, cancellations or online check in. Requirements:
Fluent in Romanian and English languages.
Good communication skills.
Able to work under stress and adjust to new environments.
Team player.
Willingness to learn and progress.
Good knowledge of different pc tools.
Mar 25, 2020
Full time
Romanian speaking Travel Adviser Brno, Czech Republic Our client, a well known company within the travel industry, located in Czech Republic is seeking to recruit Romanian Travel Adviser Agents to join their team. As their Customer Service Consultant you will be a member of the Romanian team. Your task will be to assist their customers over the phone to help them in regards the flight reservations, cancellations or online check in. Requirements:
Fluent in Romanian and English languages.
Good communication skills.
Able to work under stress and adjust to new environments.
Team player.
Willingness to learn and progress.
Good knowledge of different pc tools.
Have you ever wanted to enter the tourism industry, but didn’t get the opportunity? Our client, a well-known company with a worldwide network within the travel industry, seeking to recruit German speaking Travel Adviser Agents in Brno, Czech Republic.
Brno is the second largest city within the Czech Republic which blends modernist architecture with medieval castles and cathedrals. It sits very close to Prague, Vienna and Bratislava, giving you plenty to do during your free time! This could be an excellent chance to get your foot through the door in the tourism industry!
The role:
- As their Customer Service Consultant, you are the primary contact for the customers;
Assist customers over the phone to help them with flight reservations, cancellations or online check ins;
Assist customers both in German as well as English.
Requirements:
Fluent in German and English, both written as well as spoken;
Good communication skills;
Able to work under stress and adjust to new environments;
Team player;
Willingness to learn and progress;
Good knowledge of different pc tools.
What you get:
Referral program;
Meal vouchers;
Opportunities for career progression;
Work related training.
Competitive Salary package
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 25, 2020
Full time
Have you ever wanted to enter the tourism industry, but didn’t get the opportunity? Our client, a well-known company with a worldwide network within the travel industry, seeking to recruit German speaking Travel Adviser Agents in Brno, Czech Republic.
Brno is the second largest city within the Czech Republic which blends modernist architecture with medieval castles and cathedrals. It sits very close to Prague, Vienna and Bratislava, giving you plenty to do during your free time! This could be an excellent chance to get your foot through the door in the tourism industry!
The role:
- As their Customer Service Consultant, you are the primary contact for the customers;
Assist customers over the phone to help them with flight reservations, cancellations or online check ins;
Assist customers both in German as well as English.
Requirements:
Fluent in German and English, both written as well as spoken;
Good communication skills;
Able to work under stress and adjust to new environments;
Team player;
Willingness to learn and progress;
Good knowledge of different pc tools.
What you get:
Referral program;
Meal vouchers;
Opportunities for career progression;
Work related training.
Competitive Salary package
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are looking for a Dutch Speakers that want to join a awesome team in Brno, Czech Republic !
Our client in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
They are a leading providers of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center they provide services to more than 20 global multinational corporations.
Observe these changes from up close and be at events which are changing the world!
About living in BRNO
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Your responsibilities :
• Cooperation with our clients and providing the relevant information • Conduct customer calls as the main point of contact • Responsible for the correct data in client database • Support and help customer queries on daily basis • Develop and maintain good relationships with team members and client representatives
REQUIREMENTS:
• English and Dutch proficiency - Daily communication in English and Dutch • Attention to detail • To be customer oriented • Analytical skills • Computer and e-mail skills, knowledge of Microsoft Office Excel, Word. • Ability to work in the Team • Knowledge of xml and Capital Markets can be an advantage
WE OFFER:
• Permanent contract • Performance bonus • Meal vouchers • Language courses • Multisport card • 5th week of leave • Relocation Support (Initial Accommodation for 2 weeks) • Expat Assistance Services for new joiners • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic
Mar 24, 2020
Full time
We are looking for a Dutch Speakers that want to join a awesome team in Brno, Czech Republic !
Our client in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
They are a leading providers of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center they provide services to more than 20 global multinational corporations.
Observe these changes from up close and be at events which are changing the world!
About living in BRNO
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Your responsibilities :
• Cooperation with our clients and providing the relevant information • Conduct customer calls as the main point of contact • Responsible for the correct data in client database • Support and help customer queries on daily basis • Develop and maintain good relationships with team members and client representatives
REQUIREMENTS:
• English and Dutch proficiency - Daily communication in English and Dutch • Attention to detail • To be customer oriented • Analytical skills • Computer and e-mail skills, knowledge of Microsoft Office Excel, Word. • Ability to work in the Team • Knowledge of xml and Capital Markets can be an advantage
WE OFFER:
• Permanent contract • Performance bonus • Meal vouchers • Language courses • Multisport card • 5th week of leave • Relocation Support (Initial Accommodation for 2 weeks) • Expat Assistance Services for new joiners • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic
