Spoton Connections

Our client is currently looking for a Italian speaking Customer Support Agent to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Italian and English. Be capable of handling stressful situations and demanding clients.

Our client is building their first Digital Marketing Hub with their partner, a Data Consulting and Digital Marketing Agency, dedicated to transform data into tangible business results. As a pioneer in digital and data marketing’s innovation, Artefact works with the largest global brands to redefine the future of customer experience through new technologies. PROFILE As a Digital Marketing Senior Consultant, based in Lisbon, you will join our new SEA team which provides the creation, management and reporting of the sponsored links campaigns for its clients on the search engines, the SEA Consultant will have for main mission the management of its campaigns. You will be attached to one of Artefact’s key account (top tier and global brands) and have direct interaction with this account. RESPONSIBILITIES Provides the creation, management and reporting of the sponsored links campaigns for its clients on the search engines, the SEA Consultant will have for main mission the...

Our client is building their first Digital Marketing Hub with their partner, a Data Consulting and Digital Marketing Agency, dedicated to transform data into tangible business results. As a pioneer in digital and data marketing’s innovation, Artefact works with the largest global brands to redefine the future of customer experience through new technologies. PROFILE As a Digital Marketing Senior Consultant, based in Lisbon, you will join our new SEA team which provides the creation, management and reporting of the sponsored links campaigns for its clients on the search engines, the SEA Consultant will have for main mission the management of its campaigns. You will be attached to one of Artefact’s key account (top tier and global brands) and have direct interaction with this account. RESPONSIBILITIES • Provides the creation, management and reporting of the sponsored links campaigns for its clients on the search engines, the SEA Consultant will have for main mission the...

Responsibilities: Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; Ensure that client accounts are opened according to the client’s product and service guidelines; Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application; Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information; Identify selling opportunities after analysing the customer’s needs; Address cancellation and temporary/ permanent blocking of cards, as per customer requests; Process of transactions and outgoing payments accurately within the company’s I.T. systems; Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; Keeping records as required; Issuing of new cards and renewal...

The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio. Responsibilities: Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies; Involvement in production of Sales reports; Involvement in training and mentoring of other team...

Job description Assist the Head of Compliance with the general day-to-day duties and the managing of the Compliance Department Act as designated MLRO on the absence of the latter Coach the Compliance team in the line of their duties and assist with staff regulatory training on an ongoing basis including vetting client profiles, ensuring all MIFID and AML/CFT regulatory requirements and company standards are met Provide guidance and advice on legal and regulatory matters to various business lines including settlements of deceased estates and contractual agreements Ensure legal and regulatory documents are in line at all times with current directives and regulations Vetting of policies and legal documents, ensuring all regulatory requirements are satisfied Actively participate in the obligations of the Compliance Monitoring Programme of various licensed entities and drawing up the necessary reports in a timely manner and take an active role in the compliance...

Responsibilities Assist Team Leader on supervision of the team; Answer questions from team members and resolve issues; Work along the team, by helping customers to finish their loan application; Answer customer’s questions via phone, chat, SMS or email; Looking for ways to enhance the customer experience and increase revenue; Analyze team and agent performance; Work closely with Team Leader to improve working procedures; Most importantly, putting customers at the heart of everything you do. Requirements You’ll love analyzing data AND serving customers; Hands on mentality, leading by example; Written and verbal fluency in English and German; You’ll be target driven, competitive and ambitious; You like working in an international company with many different cultures around you; Great skills with MS Excel; Living in Malta and immediately available;

Responsibilities Responsible for a portfolio of clients. Handling day to day operational requirements and client requests. Preparation and review of monthly VAT Returns and VAT Recapitulative statements. Preparation and review of management accounts and liaising with auditors. Dealing with audit queries and relating matters. Responsible for delegation of tasks to junior accountants and review of work accordingly. Assisting in the technical development of the junior accountants. Meeting with clients forming part of his/her portfolio and attending to their requests and queries. Qualifications: Half way thorugh ACCA certification, or an equivalent qualification. 2 years’ experience in a similar role in Client Accounting will be considered an asset. Excellent attention to detail. Highly organised person. Experience in payroll and Quickbooks is considered an asset. Have a sound knowledge of the IFRS and GAPSME reporting standards. Able to work on own initiative and in a team whilst...

Senior Accounts Executive Malta Responsibilities: Responsible for a portfolio of clients. Handling day to day operational requirements and client requests. Preparation and review of monthly VAT Returns and VAT Recapitulative statements. Preparation and review of management accounts and liaising with auditors. Dealing with audit queries and relating matters. Responsible for delegation of tasks to junior accountants and review of work accordingly. Technically develop the junior accountants. Meeting with clients forming part of his/her portfolio and attending to their requests and queries. Requirements: Ideally in possession of a degree in Accounting (ACCA or equivalent). 2-3 years' experience in similar role, ideally with experience in client accounting. Experience in using Microsoft Office (especially Excel). Able to work on his / her own initiative and in a team whilst also adhering to deadlines. Have the ability to work and perform under pressure. Attention to detail. Highly...

Our client is currently looking for a Senior Associate Lawyer to form part of the commercial Law team. The selected candidate will be focusing on Commercial, Financial and Corporate Law In possession of a warrant 3-4 years minimum previous experience in the corporate/commercial and financial services practice areas. A post-graduate degree will be considered an asset. Proficient written/spoken English and Maltese Any Additional languages will be considered as an asset. An ability to communicate skilfully and work with enthusiasm and drive. Well-developed situation-handling skills. Good Orginisational skills and able to perform under pressure. Be career oriented and have an ambition to develop progressively within the Firm. Be able to work alone or in teams with the energy and time dedication which the legal profession demands.

Our client is looking for a Portuguese speaking PPC Specialist to join their dynamic team in Porto! Responsibilities: • Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI in paid search campaigns • Track, report, and analyze website analytics and PPC initiatives and campaigns • Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies • Optimize ads and landing pages for paid search engine marketing campaigns • Perform ongoing paid keyword discovery, expansion and optimization • Research and analyze competitor advertising links Requirements: • Portuguese language and cultural knowledge • Fluent English, any other language is an advantage • Experience in a similar role (preferably in the iGaming industry) • Proven track record in driving successful PPC and paid search campaigns across Google, Yahoo and Bing • Strong working knowledge of Google Adwords and all...

Responsibilities · The Customer Service Consultants are the primary contact for our customers · They answer questions regarding the flight reservations, cancellations and online check in via phone · The calls are handled in both Bulgarian and English Requirements · Fluent knowledge of both the Bulgarian and English language · Good communication skills · Flexibility and stress tolerance · Spirit and eagerness to learn new skills · Good PC skills Contract length: 6 months

PORTUGUESE SPEAKING FRAUD AND PAYMENTS MANAGER – PORTO, PORTUGAL Our iGaming client is looking to expand their Team and aim to find a strong Portuguese speaking Fraud and Payments Manager to consolidate their business growth and the Team. Responsibilities: Monitor incoming and outgoing transactions Process pay-outs of winnings Monitor real time queues and identify high risk transactions, fraudulent activity such as account take over, friendly fraud, AML and similar other risks Monitor customer behaviour to ensure responsible gambling is observed Carry out customer due diligence & escalate any suspicious behaviour or transactions relating to AML procedures. Generate suspicious activity reports and risk management reports for the Manager Analyse and reply to fraud and payments related questions from other company departments Determine existing fraud trends by analysing accounts and transaction patterns Recommend anti-fraud processes for changing transaction patterns and trends...

MARKETING/ DATA ANALYST – PORTO Our client based in Porto is looking for a Marketing/ Data Analyst to join their Marketing Team! The main aim of the role is to research and identify ways to optimise their Marketing Activities, with special attention to the Retention of the online customers. Responsibilities: You will conduct daily data analyses to help the Marketing Team to understand the online customers’ behaviour and their retention conversation ratios. You will proactively analyse conversion funnels and customer patterns, measure ROI of advertising campaigns with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity. You will support your colleagues in the Marketing Team in order to provide them with the necessary data. Requirements: Fluent in Portuguese and English is mandatory. Strong knowledge of database query (SQL) languages. Comfortable using BI / data self-service tools. Education diploma...

We are looking for reliable and suitably qualified experienced auditors to form part of the firm’s Audit and Assurance team and to perform external audit work for a diversified portfolio of clients. Our client supports a wide range of international clients providing regulatory, corporate, accounting and tax services. Due to expansion of the client portfolio, they are now looking for dynamic individual who is sharp, efficient and diligent, able to work alone as well as within a team, focused, with good problem-solving skills, and able to maintain a pro-active approach towards work. Requirements: • Ideally be qualified accountants (Msc or ACCA), although due consideration will also be given to candidates who are at an advanced/final stage in their ACCA qualification process • Have a minimum 2 years of proven work experience in performing external audit work • Proactive approach to learning and looking into a career in the area • Familiar with International Auditing...

We are looking for reliable and suitably qualified experienced auditors to form part of the firm’s Audit and Assurance team and to perform external audit work for a diversified portfolio of clients. Our client supports a wide range of international clients providing regulatory, corporate, accounting and tax services. Due to expansion of the client portfolio, they are now looking for dynamic individual who is sharp, efficient and diligent, able to work alone as well as within a team, focused, with good problem-solving skills, and able to maintain a pro-active approach towards work. Requirements: • Ideally be qualified accountants (Msc or ACCA), although due consideration will also be given to candidates who are at an advanced/final stage in their ACCA qualification process • Have a minimum 2 years of proven work experience in performing external audit work • Proactive approach to learning and looking into a career in the area • Familiar with International Auditing Standards...

The Role As a member of the Client Experience Team, you will be the problem solver and ambassador for our clients, assisting them if they run into difficulty and generally ensuring their process is as smooth as possible. The office in Malta plays a meaningful role on this growing team. Responsibilities • Champion the Client; • Understand how company’s products work and the value they give to clients, to be able to determine which clients are not using our products to their full potential; • Work with multiple teams to understand how the client will be affected by changes taking place within the organization; • Prepare and execute a rollout plan; • Measure, track and communicate client progress with stakeholders; • Identify and provide solutions to any issues contributing to a declining trend, ensuring there is nothing standing in the way of further growth; Requirements • At least 1-3 years of experience in client facing roles – excellent written and verbal...

Our client is looking for a Portuguese speaking SEO to join their dynamic team. Among your tasks will be creation of optimized sport related content as well as optimization of existing one, keyword research, development of SEO strategy for Portuguese speaking markets together with your supervisor as well as assistance in management of Google Adwords Campaigns. Responsibilities: • Website maintenance • Article maintenance • Backlink profile maintenance • Social Media maintenance • Rank tracking and optimization • Buying and writing editorials for company’s websites • Maintaining the on-page S.E.O. of existing web estate Requirements: • Portuguese language and cultural knowledge • Fluent English, any other language is an advantage • Good writing skills (online content writing experience would be an asset) • Online marketing (SEO/SEM) experience within an ecommerce company • Passion for the iGaming industry • Internet Affinity (HTML knowledge is an...

Our client powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for 18 million customers worldwide. Our objective is to build a “best in the class” customer service & sales team to assist business owners through-out Europe. Responsibilities: • You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. • You will anticipate how decisions are made, persistently explore and uncover the business needs of your clients. • Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services. • Reach assigned sales target • Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience. • Provide strategic recommendations to customers in order to achieve their...

What you will do: • Make outbound customer calls to promote and sell our service • Create, maintain and update database of customers with complete information • Consolidate existing customer base while building new customer base. • Record outbound call history and customers response in detail. • Ensure customer follow-up all the time. • Monitor competitors’ products or services and create selling strategies for own products or services. • Handle customer needs and requirements. • Respond to customer inquiries and resolve. Requirements: • Native level of German with fluent English. • Previous sales experience. • Experience with CRM. • Strong written and oral business communication skills. • Comfortable in goal driven environment and attaining goals with broader team • Excellent communication and presentation skills, both written and verbal • Goal oriented, self-motivated individual who is confident, competitive, tenacious and proactive • Able to...