Spoton Connections

This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and  the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities: Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements; Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project; Manage and maintain project technical documentation; Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary); Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met; Demonstrating products to prospective or new clients and training them on best use; Coordinate internally across the different business units and making sure that actionable items are done correctly and on time; Scheduling testing and certification procedures with partners and internal certification team; Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives; Measure, track and report project progress to all stakeholders; Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.   Requirements: Project management skills including coordination, organization and prioritization; Experience in client facing roles especially dealing with people from different cultures and backgrounds; Experience in managing projects at a senior level executive with corporate clients on an international basis; Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike; Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution; Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential); Ability to communicate effectively at all levels both internally and externally; Being able to work independently and on multiple projects at the same time without losing focus; Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way; Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset; This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential; Basic knowledge of file transfer technologies (SFTP, FTPS) is essential; Ability to travel freely within Europe and the rest of the world when required; A genuine hunger to learn, grow and develop new knowledge and skills; Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.

The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues. The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.    Responsibilities: Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service; Maintains a consistent and positive customer service image when interacting with clients; Proactively keeps up to date with the company’s activities, products and services to ensure queries are handled in a professional manner; Deploy clients on testing and production on server applications and perform any necessary configurations; Escalates and resolves cases in prompt time ensuring corporate SLAs are met; Interacts with third-party suppliers and other departments as required; Prepares documentation for tools and processes; Contributes to ongoing improvements to processes, procedures and comms within the team; Has a passion for high quality customer service.      Requirements: Excellent verbal and written communication skills in English; Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman; Firm knowledge of SQL/MySQL. Ability to query databases; Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage; Being able to work on multiple projects/tasks at the same time without losing focus; Attentive to detail, and focus on high quality communications; both written and spoken; Strong analytical skills; A team player, able to add value to the support process and get the best from others; Ability to work under pressure and prioritize as required; Experience in client facing roles especially dealing with people from different cultures and backgrounds; A positive person with a can-do attitude and willingness to learn; Candidates with a qualification in ITIL Foundation or above would be preferred; Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset; Candidates with experience in the payment industry and client services would be preferred.

Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Hungarian and English. Be capable of handling stressful situations and demanding clients Benefits:  Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company) Private health insurance Free Greek lessons Career progression after 6 months  Bonuses based on performance  Social Activities 

Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Czech and English. Be capable of handling stressful situations and demanding clients Benefits:  Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company) Private health insurance Free Greek lessons Career progression after 6 months  Bonuses based on performance  Social Activities 

The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure.  The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs.   Responsibilities: Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet. Automate configuration management of all levels of the environments. Be involved in ‘Dockerizing’ all systems, including production environments. Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG. Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation. Maintain healthy systems and develop and measure KPIs in all system layers. Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments. Be part of the on-call technical support team. Setup environments for new customers. Interact with third-party suppliers and other departments as required. Managing change to production systems.   Requirements: B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang. Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform). Good grasp of Software Release Process and other Site Operations processes. Proficient in virtual server technologies such as VMWare. Knowledge of current computer security practices and network protocols and devices. Good verbal/written communication skills. Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.  

The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction.  The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments.   Responsibilities: Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved. Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process. Setting up new environments, configuring the database and application layer as well as work on further automating the process. Participate in the Release Steering Group meetings. Addressing technical support questions, interfacing through the CRM system. Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog. Escalating and resolving cases in prompt time ensuring corporate SLAs are met. Troubleshooting day-to-day issues with application systems and integrated parties. Maintaining operations and administering the company’s proprietary and ancillary systems. Interaction with third-party suppliers and other departments as required.   Requirements: B.Sc. Degree in IT or equivalent qualification. Writing and communication skills. Be proactive and drive processes and their improvements. Excellent troubleshooting skills. A can-do attitude and willingness to learn. Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post. Experience in the financial industry will be considered as an asset.   

The Role The Information Security Engineer works closely with the various teams to ensure that both security and compliance are maintained at all times, to ensure protection of business and customer data.  The role also involves engaging with third parties to perform security assessments and audits.   The Information Security Engineer reports to the Head of Information Security within the Information Security Team, which is responsible for the continuous maintenance and improvement of the overall security posture, technology risk management and regulatory compliance.   Responsibilities Assisting in the design and implementation of the company information security framework Continuous monitoring and analyzing of security alerts, audit logs and reports Conducting and coordinating penetration testing exercises and vulnerability assessments Performing regular auditing and investigations to identify potential or confirmed security incidents Vetting of new applications and modifications with production owners and developers to identify possible risks Deploying, operating and monitoring tools to enhance information security Documenting and reviewing policies and procedures Assisting with the ongoing maintenance of regulatory requirements Managing the security awareness training program for all employees Monitor the effectiveness of information security processes and controls Engaging and participating in the security community and keeping abreast of information security incidents Performing other security related duties as necessary   Requirements First degree or Diploma in Computer Science, Information Systems or relevant technical field 3 to 4 years of experience in a similar role Information Security Certifications, such as Security+, Ethical Hacking Experience working with and extensive knowledge of laws and regulations such as PCI DSS, EU Data Protection (GDPR) and the Revised Directive on Payments Services (PSD2) Knowledge of Microsoft, CISCO, Linux technologies and associated security risks Deep understanding of common coding security vulnerabilities Ability to quickly adapt to changing environment and to work on own initiative with minimal supervision CISA, CISM, CRISC certifications are considered an asset

Requirements: Oversee day-to-day review process: Monitor group inbox and KYC application work queues. Gather requisite data and documents from internal or external sources as appropriate; review and analyse data and documents to ensure accuracy; seek approvals as needed. Develop a clear understanding of how client profiles and requirements intersect with internal systems to coordinate workflow with other departments. Track and monitor potential on-boarding issues and delays escalating as necessary. Participate in process standardization and improvement discussions with other teams and process partners. Proactively collaborate with the Client Service, Relationship, Operations, Financial Crime and Risk & Compliance teams, both locally and globally   Communications: The individual must demonstrate excellent communication Including excellent written and verbal skills Ability to understand and disseminate complex information. Native German Speaker

Responsibilities Compliance related responsibilities will include gathering and reviewing documentation KYC documents Meeting clients, understanding company structures – company incorporation, gathering documents for gaming licenses. Legal responsibilities including drafting and reviewing contracts as well as researching new Law regulations in terms of iGaming, not only in Malta but also in the other jurisdictions. Drafting and revising various contracts, resolutions and other agreements Gathering the relevant documentation from clients for company incorporation and other services related to corporate law Drafting of M&A and other corporate documentation Liaising with the MFSA Holding a portfolio of Clients   Requirements: Previous experience in gaming or compliance/financial/corporate institutions. In possession of a minimum of 4 years’ experience within the legal sector You are dedicated, hard-working, highly organised and able to adapt to a fast-paced working environment. You are able to work well in a team as well as independently, You have excellent written and spoken communication skills in English. Knowledge of other languages represents an asset.

The Compliance Officer/Money Laundering Reporting Officer (MLRO) is responsible for providing regulatory support to ensure that the required levels of adherence to current financial services, AML and compliance regulations are consistently met.   Responsibilities: Carrying out daily, weekly and monthly reviews of company activities to ensure that its staff and the third parties that work for the business are meeting the required standards in respect of Anti Money Laundering and Compliance legislation Provide recommendations for systems and procedure enhancement in regard to countering financial crime risk                Assist in the development and implementation of an effective legal compliance program Create sound internal controls and monitor adherence to them Draft and revise company compliance and internal policies Proactively audit processes, practices and documents to identify weaknesses Evaluate business activities (e.g. investments) to assess compliance risk Collaborate with external auditors and HR when needed Set plans to manage a crisis or compliance violation Advise the executives and employees on changes to the laws affecting the company. Address employee concerns or questions on legal compliance Keep abreast of internal standards and business goals Liaising with the regulatory authorities Up-keeping of databases and files in a central registry Helps other team members with any issues they may encounter so as to maintain overall team effectiveness. Keeps supervisor(s) informed about any issues that may arise.   Requirements: Preferably a Bachelor’s degree in Finance or Banking or Legal A minimum of 2 years’ experience in AML/compliance ICA Diploma Knowledge of legal requirements and controls (e.g. Anti-Money Laundering, or AML) Familiarity with current industry practices and professional standards Excellent communication skills Integrity and professional ethics Business acumen Experience in risk management would be considered an asset Proficiency in Microsoft Office applications Highly-developed sense of teamwork and cooperation Attention to detail Pro-active and able to work on own initiative

Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Arabic. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations.   Requirements: Fluency in written and spoken Dutch and  English. Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule.   Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).

Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Dutch and English. Be capable of handling stressful situations and demanding clients Benefits:  Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company) Private health insurance Free Greek lessons Career progression after 6 months  Bonuses based on performance  Social Activities 

Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities: Identify and assess customer’s need to achieve satisfaction. Handle and resolve client’s problems via phone, chatting and emails. Provide accurate and valid information by using the right tools. Communicate clearly and gently with all consumers. Follow communication procedures, guidelines and policies. Requirements: Have developed communication and soft skills. Have advanced Tech skills. Be fluent in both Slovak and English. Be capable of handling stressful situations and demanding clients Benefits:  Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company) Private health insurance Free Greek lessons Career progression after 6 months  Bonuses based on performance  Social Activities