SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.
Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Slovak and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Dec 12, 2019
Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Slovak and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Nov 24, 2019
Full time
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues. The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties. Responsibilities:
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and positive customer service image when interacting with clients;
Proactively keeps up to date with the company’s activities, products and services to ensure queries are handled in a professional manner;
Deploy clients on testing and production on server applications and perform any necessary configurations;
Escalates and resolves cases in prompt time ensuring corporate SLAs are met;
Interacts with third-party suppliers and other departments as required;
Prepares documentation for tools and processes;
Contributes to ongoing improvements to processes, procedures and comms within the team;
Has a passion for high quality customer service.
Requirements:
Excellent verbal and written communication skills in English;
Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman;
Firm knowledge of SQL/MySQL. Ability to query databases;
Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage;
Being able to work on multiple projects/tasks at the same time without losing focus;
Attentive to detail, and focus on high quality communications; both written and spoken;
Strong analytical skills;
A team player, able to add value to the support process and get the best from others;
Ability to work under pressure and prioritize as required;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
A positive person with a can-do attitude and willingness to learn;
Candidates with a qualification in ITIL Foundation or above would be preferred;
Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset;
Candidates with experience in the payment industry and client services would be preferred.
Nov 24, 2019
Full time
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues. The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties. Responsibilities:
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and positive customer service image when interacting with clients;
Proactively keeps up to date with the company’s activities, products and services to ensure queries are handled in a professional manner;
Deploy clients on testing and production on server applications and perform any necessary configurations;
Escalates and resolves cases in prompt time ensuring corporate SLAs are met;
Interacts with third-party suppliers and other departments as required;
Prepares documentation for tools and processes;
Contributes to ongoing improvements to processes, procedures and comms within the team;
Has a passion for high quality customer service.
Requirements:
Excellent verbal and written communication skills in English;
Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman;
Firm knowledge of SQL/MySQL. Ability to query databases;
Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage;
Being able to work on multiple projects/tasks at the same time without losing focus;
Attentive to detail, and focus on high quality communications; both written and spoken;
Strong analytical skills;
A team player, able to add value to the support process and get the best from others;
Ability to work under pressure and prioritize as required;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
A positive person with a can-do attitude and willingness to learn;
Candidates with a qualification in ITIL Foundation or above would be preferred;
Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset;
Candidates with experience in the payment industry and client services would be preferred.
Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Hungarian and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Nov 24, 2019
Full time
Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Hungarian and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Czech and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Nov 24, 2019
Full time
Our client is currently looking for Hungarian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Czech and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Nov 24, 2019
Full time
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Nov 24, 2019
Full time
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
The Role The Information Security Engineer works closely with the various teams to ensure that both security and compliance are maintained at all times, to ensure protection of business and customer data. The role also involves engaging with third parties to perform security assessments and audits. The Information Security Engineer reports to the Head of Information Security within the Information Security Team, which is responsible for the continuous maintenance and improvement of the overall security posture, technology risk management and regulatory compliance. Responsibilities
Assisting in the design and implementation of the company information security framework
Continuous monitoring and analyzing of security alerts, audit logs and reports
Conducting and coordinating penetration testing exercises and vulnerability assessments
Performing regular auditing and investigations to identify potential or confirmed security incidents
Vetting of new applications and modifications with production owners and developers to identify possible risks
Deploying, operating and monitoring tools to enhance information security
Documenting and reviewing policies and procedures
Assisting with the ongoing maintenance of regulatory requirements
Managing the security awareness training program for all employees
Monitor the effectiveness of information security processes and controls
Engaging and participating in the security community and keeping abreast of information security incidents
Performing other security related duties as necessary
Requirements
First degree or Diploma in Computer Science, Information Systems or relevant technical field
3 to 4 years of experience in a similar role
Information Security Certifications, such as Security+, Ethical Hacking
Experience working with and extensive knowledge of laws and regulations such as PCI DSS, EU Data Protection (GDPR) and the Revised Directive on Payments Services (PSD2)
Knowledge of Microsoft, CISCO, Linux technologies and associated security risks
Deep understanding of common coding security vulnerabilities
Ability to quickly adapt to changing environment and to work on own initiative with minimal supervision
CISA, CISM, CRISC certifications are considered an asset
Nov 24, 2019
Full time
The Role The Information Security Engineer works closely with the various teams to ensure that both security and compliance are maintained at all times, to ensure protection of business and customer data. The role also involves engaging with third parties to perform security assessments and audits. The Information Security Engineer reports to the Head of Information Security within the Information Security Team, which is responsible for the continuous maintenance and improvement of the overall security posture, technology risk management and regulatory compliance. Responsibilities
Assisting in the design and implementation of the company information security framework
Continuous monitoring and analyzing of security alerts, audit logs and reports
Conducting and coordinating penetration testing exercises and vulnerability assessments
Performing regular auditing and investigations to identify potential or confirmed security incidents
Vetting of new applications and modifications with production owners and developers to identify possible risks
Deploying, operating and monitoring tools to enhance information security
Documenting and reviewing policies and procedures
Assisting with the ongoing maintenance of regulatory requirements
Managing the security awareness training program for all employees
Monitor the effectiveness of information security processes and controls
Engaging and participating in the security community and keeping abreast of information security incidents
Performing other security related duties as necessary
Requirements
First degree or Diploma in Computer Science, Information Systems or relevant technical field
3 to 4 years of experience in a similar role
Information Security Certifications, such as Security+, Ethical Hacking
Experience working with and extensive knowledge of laws and regulations such as PCI DSS, EU Data Protection (GDPR) and the Revised Directive on Payments Services (PSD2)
Knowledge of Microsoft, CISCO, Linux technologies and associated security risks
Deep understanding of common coding security vulnerabilities
Ability to quickly adapt to changing environment and to work on own initiative with minimal supervision
CISA, CISM, CRISC certifications are considered an asset
Requirements:
Oversee day-to-day review process: Monitor group inbox and KYC application work queues.
Gather requisite data and documents from internal or external sources as appropriate; review and analyse data and documents to ensure accuracy; seek approvals as needed.
Develop a clear understanding of how client profiles and requirements intersect with internal systems to coordinate workflow with other departments.
Track and monitor potential on-boarding issues and delays escalating as necessary.
Participate in process standardization and improvement discussions with other teams and process partners.
Proactively collaborate with the Client Service, Relationship, Operations, Financial Crime and Risk & Compliance teams, both locally and globally
Communications:
The individual must demonstrate excellent communication
Including excellent written and verbal skills
Ability to understand and disseminate complex information.
Native German Speaker
Nov 24, 2019
Full time
Requirements:
Oversee day-to-day review process: Monitor group inbox and KYC application work queues.
Gather requisite data and documents from internal or external sources as appropriate; review and analyse data and documents to ensure accuracy; seek approvals as needed.
Develop a clear understanding of how client profiles and requirements intersect with internal systems to coordinate workflow with other departments.
Track and monitor potential on-boarding issues and delays escalating as necessary.
Participate in process standardization and improvement discussions with other teams and process partners.
Proactively collaborate with the Client Service, Relationship, Operations, Financial Crime and Risk & Compliance teams, both locally and globally
Communications:
The individual must demonstrate excellent communication
Including excellent written and verbal skills
Ability to understand and disseminate complex information.
Native German Speaker
Responsibilities
Compliance related responsibilities will include gathering and reviewing documentation KYC documents
Meeting clients, understanding company structures – company incorporation, gathering documents for gaming licenses.
Legal responsibilities including drafting and reviewing contracts as well as researching new Law regulations in terms of iGaming, not only in Malta but also in the other jurisdictions.
Drafting and revising various contracts, resolutions and other agreements
Gathering the relevant documentation from clients for company incorporation and other services related to corporate law
Drafting of M&A and other corporate documentation
Liaising with the MFSA
Holding a portfolio of Clients
Requirements:
Previous experience in gaming or compliance/financial/corporate institutions.
In possession of a minimum of 4 years’ experience within the legal sector
You are dedicated, hard-working, highly organised and able to adapt to a fast-paced working environment.
You are able to work well in a team as well as independently,
You have excellent written and spoken communication skills in English. Knowledge of other languages represents an asset.
Nov 24, 2019
Full time
Responsibilities
Compliance related responsibilities will include gathering and reviewing documentation KYC documents
Meeting clients, understanding company structures – company incorporation, gathering documents for gaming licenses.
Legal responsibilities including drafting and reviewing contracts as well as researching new Law regulations in terms of iGaming, not only in Malta but also in the other jurisdictions.
Drafting and revising various contracts, resolutions and other agreements
Gathering the relevant documentation from clients for company incorporation and other services related to corporate law
Drafting of M&A and other corporate documentation
Liaising with the MFSA
Holding a portfolio of Clients
Requirements:
Previous experience in gaming or compliance/financial/corporate institutions.
In possession of a minimum of 4 years’ experience within the legal sector
You are dedicated, hard-working, highly organised and able to adapt to a fast-paced working environment.
You are able to work well in a team as well as independently,
You have excellent written and spoken communication skills in English. Knowledge of other languages represents an asset.
The Compliance Officer/Money Laundering Reporting Officer (MLRO) is responsible for providing regulatory support to ensure that the required levels of adherence to current financial services, AML and compliance regulations are consistently met. Responsibilities:
Carrying out daily, weekly and monthly reviews of company activities to ensure that its staff and the third parties that work for the business are meeting the required standards in respect of Anti Money Laundering and Compliance legislation
Provide recommendations for systems and procedure enhancement in regard to countering financial crime risk
Assist in the development and implementation of an effective legal compliance program
Create sound internal controls and monitor adherence to them
Draft and revise company compliance and internal policies
Proactively audit processes, practices and documents to identify weaknesses
Evaluate business activities (e.g. investments) to assess compliance risk
Collaborate with external auditors and HR when needed
Set plans to manage a crisis or compliance violation
Advise the executives and employees on changes to the laws affecting the company.
Address employee concerns or questions on legal compliance
Keep abreast of internal standards and business goals
Liaising with the regulatory authorities
Up-keeping of databases and files in a central registry
Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.
Keeps supervisor(s) informed about any issues that may arise.
Requirements:
Preferably a Bachelor’s degree in Finance or Banking or Legal
A minimum of 2 years’ experience in AML/compliance
ICA Diploma
Knowledge of legal requirements and controls (e.g. Anti-Money Laundering, or AML)
Familiarity with current industry practices and professional standards
Excellent communication skills
Integrity and professional ethics
Business acumen
Experience in risk management would be considered an asset
Proficiency in Microsoft Office applications
Highly-developed sense of teamwork and cooperation
Attention to detail
Pro-active and able to work on own initiative
Nov 24, 2019
Full time
The Compliance Officer/Money Laundering Reporting Officer (MLRO) is responsible for providing regulatory support to ensure that the required levels of adherence to current financial services, AML and compliance regulations are consistently met. Responsibilities:
Carrying out daily, weekly and monthly reviews of company activities to ensure that its staff and the third parties that work for the business are meeting the required standards in respect of Anti Money Laundering and Compliance legislation
Provide recommendations for systems and procedure enhancement in regard to countering financial crime risk
Assist in the development and implementation of an effective legal compliance program
Create sound internal controls and monitor adherence to them
Draft and revise company compliance and internal policies
Proactively audit processes, practices and documents to identify weaknesses
Evaluate business activities (e.g. investments) to assess compliance risk
Collaborate with external auditors and HR when needed
Set plans to manage a crisis or compliance violation
Advise the executives and employees on changes to the laws affecting the company.
Address employee concerns or questions on legal compliance
Keep abreast of internal standards and business goals
Liaising with the regulatory authorities
Up-keeping of databases and files in a central registry
Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.
Keeps supervisor(s) informed about any issues that may arise.
Requirements:
Preferably a Bachelor’s degree in Finance or Banking or Legal
A minimum of 2 years’ experience in AML/compliance
ICA Diploma
Knowledge of legal requirements and controls (e.g. Anti-Money Laundering, or AML)
Familiarity with current industry practices and professional standards
Excellent communication skills
Integrity and professional ethics
Business acumen
Experience in risk management would be considered an asset
Proficiency in Microsoft Office applications
Highly-developed sense of teamwork and cooperation
Attention to detail
Pro-active and able to work on own initiative
Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Dutch and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Nov 18, 2019
Full time
Our client is currently looking for a Italian speaking Customer Service Operative to join their growing team in Athens, Greece. Responsibilities:
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.
Requirements:
Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in both Dutch and English.
Be capable of handling stressful situations and demanding clients
Benefits:
Relocation package (flight ticket + 2 weeks of accommodation + real estate agency paid by the company)
Private health insurance
Free Greek lessons
Career progression after 6 months
Bonuses based on performance
Social Activities
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities:
Establish an efficient, courteous and personalized contact with customers by phone, in Arabic.
Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
Being multitasking and adapting to a very dynamic environment.
Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
Establish and maintain effective collaboration with client’s partners.
Be able to maintain a constructive state of mind even in difficult situations.
Requirements:
Fluency in written and spoken Dutch and English.
Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
Teamwork - Passion for teamwork.
Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
Communication - Excellent verbal and written communication.
Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
Availability - Flexibility - Work in rotary schedule.
Desired criteria:
Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers.
You are passionate,
You have excellent oral and written communication skills,
You want to deliver excellent customer service,
You pay attention to detail,
You are creative,
You can work in a work environment with short delays and high volume.
Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Nov 18, 2019
Full time
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities:
Establish an efficient, courteous and personalized contact with customers by phone, in Arabic.
Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
Being multitasking and adapting to a very dynamic environment.
Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
Establish and maintain effective collaboration with client’s partners.
Be able to maintain a constructive state of mind even in difficult situations.
Requirements:
Fluency in written and spoken Dutch and English.
Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
Teamwork - Passion for teamwork.
Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
Communication - Excellent verbal and written communication.
Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
Availability - Flexibility - Work in rotary schedule.
Desired criteria:
Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers.
You are passionate,
You have excellent oral and written communication skills,
You want to deliver excellent customer service,
You pay attention to detail,
You are creative,
You can work in a work environment with short delays and high volume.
Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
We are looking for a Systems and Financial Auditor, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Key Responsibilities:
Reporting to the Audit Manager and Audit Partner, the System and Financial Auditor shall:
Plan, execute and report on systems and financial audits;
Review and assess computerized systems, business operations and processed based on international standards, best practice, legal and regulatory requirements;
Build and maintain effective working relationships with client personnel and meet client and firm deadlines;
Fully accountable for Audit and Assurance engagements from beginning to end;
Preparing Financial Statements in accordance with GAPSE, GAPSME and IFRS;
Perform other Audit and Assurance engagements.
Requirements:
A minimum of 2 years’ experience in systems and/or financial auditing will be considered an asset;
Possess Bachelor of Commerce Degree in accounting or currently pursuing ACCA or equivalent qualification;
Possess or currently pursuing recognized certification to undertake IT audits (CISA or equivalent);
Possess a working knowledge of IFRS, GAPSE and International Auditing Standards;
Ability to identify and report sensitive issues;
Capable of working within a team, manage multiple engagements and work to demanding deadlines;
Be smart, highly motivated, well presented individual with an eye for details;
Excellent organizational and communication skills and ability to multitask;
Be fluent in the English language (both written and spoken);
Have the ability to work and perform under pressure.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
We are looking for a Systems and Financial Auditor, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Key Responsibilities:
Reporting to the Audit Manager and Audit Partner, the System and Financial Auditor shall:
Plan, execute and report on systems and financial audits;
Review and assess computerized systems, business operations and processed based on international standards, best practice, legal and regulatory requirements;
Build and maintain effective working relationships with client personnel and meet client and firm deadlines;
Fully accountable for Audit and Assurance engagements from beginning to end;
Preparing Financial Statements in accordance with GAPSE, GAPSME and IFRS;
Perform other Audit and Assurance engagements.
Requirements:
A minimum of 2 years’ experience in systems and/or financial auditing will be considered an asset;
Possess Bachelor of Commerce Degree in accounting or currently pursuing ACCA or equivalent qualification;
Possess or currently pursuing recognized certification to undertake IT audits (CISA or equivalent);
Possess a working knowledge of IFRS, GAPSE and International Auditing Standards;
Ability to identify and report sensitive issues;
Capable of working within a team, manage multiple engagements and work to demanding deadlines;
Be smart, highly motivated, well presented individual with an eye for details;
Excellent organizational and communication skills and ability to multitask;
Be fluent in the English language (both written and spoken);
Have the ability to work and perform under pressure.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are looking for a Senior Compliance Executive, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Contributing to the advisory work provided by the company in financial crime compliance, including the carrying out of process audits, gap analyses, simulated on-site inspections, the drafting and/or review of policies and procedures, the drafting and/or review of staff manuals, assistance with the drawing up and implementation of remediation plans, ongoing technical and operational assistance to MLROs and Compliance Officers and the carrying out of AML/CFT risk assessments.
Development and management of systems adopted by the department, ensuring their effectiveness and efficiency.
AML/CFT training to clients of the company, employees of companies forming part of the group of companies and entities with which the company has a collaborative arrangement.
Providing internal support to the companies forming part of the group of companies, and entities with which the group has a collaborative arrangement, in the development of procedures and the application of those procedures, including the review of customer due diligence files and the provision of guidance and advice.
Assistance to the MLROs of the different group companies with the fulfilment of their obligations, including the collection of information in respect of suspicious transactions and the reporting of such transactions to the authorities.
Carrying out internal and external reviews of the adequacy of policies and procedures and their implementation, and the drawing up of remediation plans.
Assisting in the management of the coordination of regulatory examinations.
Participation in both short and long-term projects in which the staff are either seconded to clients or carry out compliance-related duties at the offices of clients. Tasks undertaken could include sanctions screening, the review of suspicious transactions, ongoing transaction monitoring, file reviews, account reviews, file remediation and the carrying out of customer risk assessments.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
We are looking for a Senior Compliance Executive, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Contributing to the advisory work provided by the company in financial crime compliance, including the carrying out of process audits, gap analyses, simulated on-site inspections, the drafting and/or review of policies and procedures, the drafting and/or review of staff manuals, assistance with the drawing up and implementation of remediation plans, ongoing technical and operational assistance to MLROs and Compliance Officers and the carrying out of AML/CFT risk assessments.
Development and management of systems adopted by the department, ensuring their effectiveness and efficiency.
AML/CFT training to clients of the company, employees of companies forming part of the group of companies and entities with which the company has a collaborative arrangement.
Providing internal support to the companies forming part of the group of companies, and entities with which the group has a collaborative arrangement, in the development of procedures and the application of those procedures, including the review of customer due diligence files and the provision of guidance and advice.
Assistance to the MLROs of the different group companies with the fulfilment of their obligations, including the collection of information in respect of suspicious transactions and the reporting of such transactions to the authorities.
Carrying out internal and external reviews of the adequacy of policies and procedures and their implementation, and the drawing up of remediation plans.
Assisting in the management of the coordination of regulatory examinations.
Participation in both short and long-term projects in which the staff are either seconded to clients or carry out compliance-related duties at the offices of clients. Tasks undertaken could include sanctions screening, the review of suspicious transactions, ongoing transaction monitoring, file reviews, account reviews, file remediation and the carrying out of customer risk assessments.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are looking for a Audit Assistant, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Gain extensive applied knowledge on variety of sectors including Gaming, Shipping, Financial Services, Trusts, Foundations, Portfolio Companies and general Trading Companies.
Learn how to build and maintain effective working relationships and client personnel.
Obtain hands on experience on the conduct of Audit and Assurance engagements.
Develop skills to be able to interpret international Accounting Standards (IAS), International Financial Reporting Standards (IFRS) and International Standards on Auditing (ISA).
Obtain the necessary skills to be able to prepare Financial statements in accordance with GAPSE, GAPSME, and IFRS.
Requirements:
In process of achieving ACCA or equivalent courses.
Previous experience in Accounts or Audit will be considered as an asset.
Ability to identify and report sensitive issues.
Capable of working within a team.
Be smart, highly motivated, well presented individual with an eye for detail.
Have good communication and organisational skills.
Fluent in English.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
We are looking for a Audit Assistant, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Gain extensive applied knowledge on variety of sectors including Gaming, Shipping, Financial Services, Trusts, Foundations, Portfolio Companies and general Trading Companies.
Learn how to build and maintain effective working relationships and client personnel.
Obtain hands on experience on the conduct of Audit and Assurance engagements.
Develop skills to be able to interpret international Accounting Standards (IAS), International Financial Reporting Standards (IFRS) and International Standards on Auditing (ISA).
Obtain the necessary skills to be able to prepare Financial statements in accordance with GAPSE, GAPSME, and IFRS.
Requirements:
In process of achieving ACCA or equivalent courses.
Previous experience in Accounts or Audit will be considered as an asset.
Ability to identify and report sensitive issues.
Capable of working within a team.
Be smart, highly motivated, well presented individual with an eye for detail.
Have good communication and organisational skills.
Fluent in English.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client, we are looking for a Billing and Credit Control Administrator. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Working within the Billing & Credit Control Department you will be responsible for issuing invoices and statements on a regular basis, following up with debtors to ensure payments are effected within a reasonable time-frame and liaising with partners and client-facing staff to ensure that all time is being billed accordingly.
Requirements:
‘A’ Level standard of education;
Good knowledge of office software applications;
Preferably 1 year experience in a similar role or working within an office environment;
Background in accounts will be considered an asset;
Perform any other tasks assigned to him/her as needed, assigned by his/her direct supervisor.
Key Skills:
Have the ability to work and perform under pressure;
Have good communication and organisational skills;
Be fluent in both written and spoken English Language;
Have the ability to work on one’s own initiative and work well within a team;
Demonstrate attention to detail.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
On behalf of our client, we are looking for a Billing and Credit Control Administrator. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Working within the Billing & Credit Control Department you will be responsible for issuing invoices and statements on a regular basis, following up with debtors to ensure payments are effected within a reasonable time-frame and liaising with partners and client-facing staff to ensure that all time is being billed accordingly.
Requirements:
‘A’ Level standard of education;
Good knowledge of office software applications;
Preferably 1 year experience in a similar role or working within an office environment;
Background in accounts will be considered an asset;
Perform any other tasks assigned to him/her as needed, assigned by his/her direct supervisor.
Key Skills:
Have the ability to work and perform under pressure;
Have good communication and organisational skills;
Be fluent in both written and spoken English Language;
Have the ability to work on one’s own initiative and work well within a team;
Demonstrate attention to detail.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client, we are looking for a German speaking Loan Administration Specialist. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Deliver a consistent and professional level of service at all times.
Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts.
Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.
Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan.
Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information.
Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly.
Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base.
Meet monthly collection goals as assigned by manager.
Support additional consumer service requests.
Promote a positive work environment.
Performs other duties as assigned.
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
She/he should be persistent and assertive with a competitive nature.
Communication skills are key in this position, including all active listening, speaking and negotiation.
Candidate should have:
Ability to read, write and speak fluent German.
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
Problem solving skills and ability to maintain composure with difficult or irate customers.
Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing.
Knowledge of standard office equipment.
Ability to follow oral and written instruction and to identify exceptions.
Attention to detail, initiative and high standard of work.
Education
A level or Equivalent.
Previous experience in customer service, sales, collections, or a related role is preferred.
Experience with Customer Database preferred.
Knowledge of basic business mathematics.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
On behalf of our client, we are looking for a German speaking Loan Administration Specialist. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Deliver a consistent and professional level of service at all times.
Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts.
Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.
Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan.
Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information.
Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly.
Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base.
Meet monthly collection goals as assigned by manager.
Support additional consumer service requests.
Promote a positive work environment.
Performs other duties as assigned.
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
She/he should be persistent and assertive with a competitive nature.
Communication skills are key in this position, including all active listening, speaking and negotiation.
Candidate should have:
Ability to read, write and speak fluent German.
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
Problem solving skills and ability to maintain composure with difficult or irate customers.
Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing.
Knowledge of standard office equipment.
Ability to follow oral and written instruction and to identify exceptions.
Attention to detail, initiative and high standard of work.
Education
A level or Equivalent.
Previous experience in customer service, sales, collections, or a related role is preferred.
Experience with Customer Database preferred.
Knowledge of basic business mathematics.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are looking for a Clearing And Payments Methods Specialist, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Account management of existing provider, managing relationship, monitor activities and improve performances.
Competitive analysis and reporting.
Business development - Evaluating Market and target new providers.
Finalize commercial details and mange operational implementation.
Work closely with the offices management to ensure ongoing satisfactory.
Qualifications:
BA in Economic/Legal or related field.
2-4 years’ experience from online payments companies - must.
Analytical skills.
Attention to details.
English – very high level.
Communication skills.
Additional language – an advantage.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
We are looking for a Clearing And Payments Methods Specialist, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
Responsibilities:
Account management of existing provider, managing relationship, monitor activities and improve performances.
Competitive analysis and reporting.
Business development - Evaluating Market and target new providers.
Finalize commercial details and mange operational implementation.
Work closely with the offices management to ensure ongoing satisfactory.
Qualifications:
BA in Economic/Legal or related field.
2-4 years’ experience from online payments companies - must.
Analytical skills.
Attention to details.
English – very high level.
Communication skills.
Additional language – an advantage.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in written and spoken English;
Native level fluency in German;
Superior empathetic skills;
A team-player with efficient multi-tasking skills;
Superior verbal and written communication as well as being goal oriented in a fast-paced environment.
What’s in it for you?
Training from day one and onwards, with development and advancement opportunities;
Fruit days;
Health benefits;
A highly motivated and fun-loving team;
Possible relocation assistance.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Dec 14, 2019
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in written and spoken English;
Native level fluency in German;
Superior empathetic skills;
A team-player with efficient multi-tasking skills;
Superior verbal and written communication as well as being goal oriented in a fast-paced environment.
What’s in it for you?
Training from day one and onwards, with development and advancement opportunities;
Fruit days;
Health benefits;
A highly motivated and fun-loving team;
Possible relocation assistance.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!