Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry. With more than 50 recruitment professionals across our network, Betting Connections Recruitment Solutions is now Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.
Our client is currently looking for a Head of Operations to join their operations team based in Malta. In this role you will be reporting directly into the Chief Operating Officer. Your main responsibility will be to ensure the top-quality service to all customer and delivering operational performance and commercial targets. Responsibilities:
Fully accountable for Customer Service team operating 24/7 Senior leader accountable for stakeholder engagement across all operational and supporting functions Ability to convey operational vision to the management team Provide Inspirational Strategic leadership to firmly endorse a contact centre culture that underpins the beliefs and behaviours of the company Define the Strategy for Customer Contact Operations delivering innovation for the brands Instill a culture of high performance and outstanding results where the team are encouraged to perform to their best, including defining and implementing a Reward and Recognition scheme to drive...
Sep 21, 2020
Full time
Our client is currently looking for a Head of Operations to join their operations team based in Malta. In this role you will be reporting directly into the Chief Operating Officer. Your main responsibility will be to ensure the top-quality service to all customer and delivering operational performance and commercial targets. Responsibilities:
Fully accountable for Customer Service team operating 24/7 Senior leader accountable for stakeholder engagement across all operational and supporting functions Ability to convey operational vision to the management team Provide Inspirational Strategic leadership to firmly endorse a contact centre culture that underpins the beliefs and behaviours of the company Define the Strategy for Customer Contact Operations delivering innovation for the brands Instill a culture of high performance and outstanding results where the team are encouraged to perform to their best, including defining and implementing a Reward and Recognition scheme to drive...
Our client, an established company offering a wide range of products for the iGaming industry, is looking for a NOC Engineer to join their 24/7 technical team in Malta. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide. Responsibilities:
Proactive monitoring of all production networks, servers, applications and services Provide timely response to all incidents, outages and performance alerts Categorize issues for escalation to appropriate technical/operational teams Perform basic troubleshooting and operational tasks such as deployment of patches and script execution Single-Point-of-Contact for all communication in relation to production issues Manage, maintain and improve ticketing system and surrounding processes Notify customer...
Sep 21, 2020
Full time
Our client, an established company offering a wide range of products for the iGaming industry, is looking for a NOC Engineer to join their 24/7 technical team in Malta. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide. Responsibilities:
Proactive monitoring of all production networks, servers, applications and services Provide timely response to all incidents, outages and performance alerts Categorize issues for escalation to appropriate technical/operational teams Perform basic troubleshooting and operational tasks such as deployment of patches and script execution Single-Point-of-Contact for all communication in relation to production issues Manage, maintain and improve ticketing system and surrounding processes Notify customer...
Are you analytical, a team player and can bring the best out of people? Do you speak Finnish and are looking to lead and motivate a team of talented Customer Service Agents to ensure we provide extraordinary customer service? If you can answer yes to all of these questions, then this is the opportunity for you! The team leader will be intuitive and resourceful, ensuring that we provide the best player experience. This person will also be a self starter and be constantly looking for ways to improve customer service practices and player journeys. Responsibilities:
Hire staff with the aim of establishing a proactive team functioning with high standards Forecast future workload and propose staffing plans to Head of Customer Service and Support Operations Manager Coach and develop staff on their work for continuous improvement of individual results Review quality and efficiency of your staff and arrange regular personal development meetings Schedule and coordinate the team along...
Sep 21, 2020
Full time
Are you analytical, a team player and can bring the best out of people? Do you speak Finnish and are looking to lead and motivate a team of talented Customer Service Agents to ensure we provide extraordinary customer service? If you can answer yes to all of these questions, then this is the opportunity for you! The team leader will be intuitive and resourceful, ensuring that we provide the best player experience. This person will also be a self starter and be constantly looking for ways to improve customer service practices and player journeys. Responsibilities:
Hire staff with the aim of establishing a proactive team functioning with high standards Forecast future workload and propose staffing plans to Head of Customer Service and Support Operations Manager Coach and develop staff on their work for continuous improvement of individual results Review quality and efficiency of your staff and arrange regular personal development meetings Schedule and coordinate the team along...
The Player Safety Team is the knight of the operations team, our client strives to safeguard their customers to the best of abilities. Have you got the passion, knowledge, and skills necessary to help provide a safe and secure gaming environment for the customers? Responsibilities:
Conduct accurate monitoring of behaviours and betting patterns Act on any RG or AML indicators with empathy, efficiency and professionalism Handle customer RG queries through different channels including phone calls; live chat, emails Ultimately ensure that all customers can play in a safe and secure gaming environment Requirements:
A strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud, VIP or AML. Proficiency in RG and AML procedures and processes and familiarity with RG and AML triggers and consequences First-class communication and soft skills, both oral and written in Finnish and English. A good sense of collaboration to solidify the team spirit and ability to...
Sep 21, 2020
Full time
The Player Safety Team is the knight of the operations team, our client strives to safeguard their customers to the best of abilities. Have you got the passion, knowledge, and skills necessary to help provide a safe and secure gaming environment for the customers? Responsibilities:
Conduct accurate monitoring of behaviours and betting patterns Act on any RG or AML indicators with empathy, efficiency and professionalism Handle customer RG queries through different channels including phone calls; live chat, emails Ultimately ensure that all customers can play in a safe and secure gaming environment Requirements:
A strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud, VIP or AML. Proficiency in RG and AML procedures and processes and familiarity with RG and AML triggers and consequences First-class communication and soft skills, both oral and written in Finnish and English. A good sense of collaboration to solidify the team spirit and ability to...
Our client is looking for an experienced Data Scientist to join their team based in Sliema. The company is offering an attractive salary with a bonus system, great benefits, including parking space close to the office. Responsibilities:
Mine and analyse sports betting market data. Develop tools and reporting framework to monitor, evaluate, optimise and audit all aspects of trading, in particular to evaluate cases for investment or lost opportunity. Provide analysis and insight into the effectiveness of different trading strategies, particularly via simulations which will need to be developed. Monitor market features and model performance, and report effectively on these. Requirements:
Two years’ experience in a similar role and/or have experience in a similar environment Interest/background in financial modelling with a good understanding of statistical analysis and modelling Knowledge of and experience in a database querying language like SQL or BigQuery Experience in...
Sep 21, 2020
Full time
Our client is looking for an experienced Data Scientist to join their team based in Sliema. The company is offering an attractive salary with a bonus system, great benefits, including parking space close to the office. Responsibilities:
Mine and analyse sports betting market data. Develop tools and reporting framework to monitor, evaluate, optimise and audit all aspects of trading, in particular to evaluate cases for investment or lost opportunity. Provide analysis and insight into the effectiveness of different trading strategies, particularly via simulations which will need to be developed. Monitor market features and model performance, and report effectively on these. Requirements:
Two years’ experience in a similar role and/or have experience in a similar environment Interest/background in financial modelling with a good understanding of statistical analysis and modelling Knowledge of and experience in a database querying language like SQL or BigQuery Experience in...
Our game provider start-up client in Malta is looking for a Business Development Manager with a sales track record in the igaming industry to join their small, friendly, growing team. They are looking for a driven, enthusiastic individual, who will be eager to help the company move forward, take the initiative where needed and be able to work well with others to achieve common goals. The Business Development Manager’s primary responsibility is to identify and build business cases for prospective partnerships to create new business. This includes finding new clients, driving client research, practice key growth sales strategies, establish strong relationships, tactics and action plans. Successful execution of these strategies is required to achieve financial targets. This role will also include hitting annual targets, building relationships and understanding customer trends. With a huge growth the potential within this exciting start-up, the chosen candidate will be responsible...
Sep 21, 2020
Full time
Our game provider start-up client in Malta is looking for a Business Development Manager with a sales track record in the igaming industry to join their small, friendly, growing team. They are looking for a driven, enthusiastic individual, who will be eager to help the company move forward, take the initiative where needed and be able to work well with others to achieve common goals. The Business Development Manager’s primary responsibility is to identify and build business cases for prospective partnerships to create new business. This includes finding new clients, driving client research, practice key growth sales strategies, establish strong relationships, tactics and action plans. Successful execution of these strategies is required to achieve financial targets. This role will also include hitting annual targets, building relationships and understanding customer trends. With a huge growth the potential within this exciting start-up, the chosen candidate will be responsible...
Our client, a start-up game provider within the iGaming industry located in Malta and are looking for a Marketing Coordinator, to join their growing team. They are looking for a driven, enthusiastic individual, who will be eager to help the company move forward, take the initiative where needed and be able to work well with others to achieve common goals. The Marketing Coordinator will be responsible to guarantee that all approved ideas and strategies are successfully completed within the set scope, timeframe, and budget. The selected candidate will also oversee that all stakeholders are kept informed throughout the process whilst working closely with the sales, account management and creative teams as well as with clients. Responsibilities:
Project facilitation, i.e. having acquired a clear understanding of the expected concepts and goals of each project, to translate them and manage them effectively as well as efficiently throughout the life cycle Creating and managing...
Sep 21, 2020
Full time
Our client, a start-up game provider within the iGaming industry located in Malta and are looking for a Marketing Coordinator, to join their growing team. They are looking for a driven, enthusiastic individual, who will be eager to help the company move forward, take the initiative where needed and be able to work well with others to achieve common goals. The Marketing Coordinator will be responsible to guarantee that all approved ideas and strategies are successfully completed within the set scope, timeframe, and budget. The selected candidate will also oversee that all stakeholders are kept informed throughout the process whilst working closely with the sales, account management and creative teams as well as with clients. Responsibilities:
Project facilitation, i.e. having acquired a clear understanding of the expected concepts and goals of each project, to translate them and manage them effectively as well as efficiently throughout the life cycle Creating and managing...
Our client is an established casino operator and they are looking to hire a Compliance Manager to manage compliance for their MGA licence. The successful candidate will be responsible for advising the business on all regulatory compliance matters relating to the company’s local licence in Malta. You will work collaboratively across multiple teams and will serve as a primary point of contact for any queries related to regulatory compliance in the Relevant Market. Responsibilities:
Advise the business on compliance with regulation applicable to current MGA license held in Malta Work with the Player Protection teams to ensure that all processes and procedures and their implementation are compliant and up to date Provide day to day support to all internal and external stakeholders on any issues around compliance and regulation in the Relevant Market Understand, monitor and review all developments within the regulatory environment within the Relevant Market, identifying development...
Sep 21, 2020
Full time
Our client is an established casino operator and they are looking to hire a Compliance Manager to manage compliance for their MGA licence. The successful candidate will be responsible for advising the business on all regulatory compliance matters relating to the company’s local licence in Malta. You will work collaboratively across multiple teams and will serve as a primary point of contact for any queries related to regulatory compliance in the Relevant Market. Responsibilities:
Advise the business on compliance with regulation applicable to current MGA license held in Malta Work with the Player Protection teams to ensure that all processes and procedures and their implementation are compliant and up to date Provide day to day support to all internal and external stakeholders on any issues around compliance and regulation in the Relevant Market Understand, monitor and review all developments within the regulatory environment within the Relevant Market, identifying development...
Our client based in Malta, is looking for a Swedish speaking support agent. This person will be responsible for making sure all clients questions are answered and problems are solved in a fast, accurate and friendly manner. The CS team works closely with the product team to ensure their service reflects its customers’ needs. This is a full-time position on Monday-to-Sunday day shift hours that reports to the Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a consumer support function, move into a technical support B2B function or become a team leader. Responsibilities:
Provide quality support for one of the fastest growing technology companies in Europe Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, payments and the company in general Identify where improvements can be made and suggest how they can be implemented Requirements: Fluent in Swedish and English...
Sep 21, 2020
Full time
Our client based in Malta, is looking for a Swedish speaking support agent. This person will be responsible for making sure all clients questions are answered and problems are solved in a fast, accurate and friendly manner. The CS team works closely with the product team to ensure their service reflects its customers’ needs. This is a full-time position on Monday-to-Sunday day shift hours that reports to the Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a consumer support function, move into a technical support B2B function or become a team leader. Responsibilities:
Provide quality support for one of the fastest growing technology companies in Europe Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, payments and the company in general Identify where improvements can be made and suggest how they can be implemented Requirements: Fluent in Swedish and English...
Our client based in Malta, is looking for a Finnish speaking support agent. This person will be responsible for making sure all clients questions are answered and problems are solved in a fast, accurate and friendly manner. The CS team works closely with the product team to ensure their service reflects its customers’ needs. This is a full-time position on Monday-to-Sunday day shift hours that reports to the Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a consumer support function, move into a technical support B2B function or become a team leader. Responsibilities:
Provide quality support for one of the fastest growing technology companies in Europe Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, payments and the company in general Identify where improvements can be made and suggest how they can be implemented Requirements: Fluent in Finnish and English...
Sep 21, 2020
Full time
Our client based in Malta, is looking for a Finnish speaking support agent. This person will be responsible for making sure all clients questions are answered and problems are solved in a fast, accurate and friendly manner. The CS team works closely with the product team to ensure their service reflects its customers’ needs. This is a full-time position on Monday-to-Sunday day shift hours that reports to the Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a consumer support function, move into a technical support B2B function or become a team leader. Responsibilities:
Provide quality support for one of the fastest growing technology companies in Europe Answer questions through phone, email and chat with customers and external stakeholders about the company’s services, payments and the company in general Identify where improvements can be made and suggest how they can be implemented Requirements: Fluent in Finnish and English...
Do you want to work abroad at one of the world’s fastest growing gaming companies? At an international business with a work permit and relocation assistance? We are looking for Korean Speaking Game Presenters to join our very well established client in sunny Malta. Responsibilities:
Host and deal a variety of games in a live studio streamed to real players in a rotating shift (work) environment Always maintain the highest professional standards Participate in table promotions Participate in internal and external media campaigns Interact with, and provide an engaging and rewarding experience for our live player Requirements:
Fluent in Korean and good conversational English Team player with good communication skills Mature and hardworking Know how to provide excellent customer service A dedicated and motivated approach to work A sense of responsibility and can follow procedures The ability to work as part of a wider team and be adaptable to changing business needs this could...
Sep 14, 2020
Full time
Do you want to work abroad at one of the world’s fastest growing gaming companies? At an international business with a work permit and relocation assistance? We are looking for Korean Speaking Game Presenters to join our very well established client in sunny Malta. Responsibilities:
Host and deal a variety of games in a live studio streamed to real players in a rotating shift (work) environment Always maintain the highest professional standards Participate in table promotions Participate in internal and external media campaigns Interact with, and provide an engaging and rewarding experience for our live player Requirements:
Fluent in Korean and good conversational English Team player with good communication skills Mature and hardworking Know how to provide excellent customer service A dedicated and motivated approach to work A sense of responsibility and can follow procedures The ability to work as part of a wider team and be adaptable to changing business needs this could...
Our client is looking for an experienced Data Scientist to join their team based in Sliema. The company is offering an attractive salary with a bonus system, great benefits, including parking space close to the office. Responsibilities:
Mine and analyse sports betting market data. Develop tools and reporting framework to monitor, evaluate, optimise and audit all aspects of trading, in particular to evaluate cases for investment or lost opportunity. Provide analysis and insight into the effectiveness of different trading strategies, particularly via simulations which will need to be developed. Monitor market features and model performance, and report effectively on these. Requirements:
Two years’ experience in a similar role and/or have experience in a similar environment Interest/background in financial modelling with a good understanding of statistical analysis and modelling Knowledge of and experience in a database querying language like SQL or BigQuery Experience in...
Sep 14, 2020
Full time
Our client is looking for an experienced Data Scientist to join their team based in Sliema. The company is offering an attractive salary with a bonus system, great benefits, including parking space close to the office. Responsibilities:
Mine and analyse sports betting market data. Develop tools and reporting framework to monitor, evaluate, optimise and audit all aspects of trading, in particular to evaluate cases for investment or lost opportunity. Provide analysis and insight into the effectiveness of different trading strategies, particularly via simulations which will need to be developed. Monitor market features and model performance, and report effectively on these. Requirements:
Two years’ experience in a similar role and/or have experience in a similar environment Interest/background in financial modelling with a good understanding of statistical analysis and modelling Knowledge of and experience in a database querying language like SQL or BigQuery Experience in...
Our client, an established company offering a wide range of products for the iGaming industry, is looking for a NOC Engineer to join their 24/7 technical team in Malta. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide. Responsibilities:
Proactive monitoring of all production networks, servers, applications and services Provide timely response to all incidents, outages and performance alerts Categorize issues for escalation to appropriate technical/operational teams Perform basic troubleshooting and operational tasks such as deployment of patches and script execution Single-Point-of-Contact for all communication in relation to production issues Manage, maintain and improve ticketing system and surrounding processes Notify customer...
Sep 14, 2020
Full time
Our client, an established company offering a wide range of products for the iGaming industry, is looking for a NOC Engineer to join their 24/7 technical team in Malta. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide. Responsibilities:
Proactive monitoring of all production networks, servers, applications and services Provide timely response to all incidents, outages and performance alerts Categorize issues for escalation to appropriate technical/operational teams Perform basic troubleshooting and operational tasks such as deployment of patches and script execution Single-Point-of-Contact for all communication in relation to production issues Manage, maintain and improve ticketing system and surrounding processes Notify customer...
As a member of the commercial team, your role will be to manage the entry and ongoing growth of the Brand in the Portuguese market. You will liaise directly with all parts of the organization, as well as external legal and regulatory bodies. You will be responsible for the product decisions we take into the market, as well as the marketing strategy for launch and establishing the brand. You will report on and optimize revenues, in conjunction with your Portuguese team, and the central functions of the business. Pre-Launch:
Working with legal and regulatory bodies, act as the lead on translating requirements into actions within the team Conduct market research and advise on market requirements and illustrate what a best in class product looks like Work with external agencies on Marketing launch and strategy for brand introduction and positioning Work with 3rd party providers, including gaming content suppliers, to negotiate rates, establish and maintain good relationship Post...
Sep 14, 2020
Full time
As a member of the commercial team, your role will be to manage the entry and ongoing growth of the Brand in the Portuguese market. You will liaise directly with all parts of the organization, as well as external legal and regulatory bodies. You will be responsible for the product decisions we take into the market, as well as the marketing strategy for launch and establishing the brand. You will report on and optimize revenues, in conjunction with your Portuguese team, and the central functions of the business. Pre-Launch:
Working with legal and regulatory bodies, act as the lead on translating requirements into actions within the team Conduct market research and advise on market requirements and illustrate what a best in class product looks like Work with external agencies on Marketing launch and strategy for brand introduction and positioning Work with 3rd party providers, including gaming content suppliers, to negotiate rates, establish and maintain good relationship Post...
The Player Safety Team is the knight of the operations team, our client strives to safeguard their customers to the best of abilities. Have you got the passion, knowledge, and skills necessary to help provide a safe and secure gaming environment for the customers? Responsibilities:
Conduct accurate monitoring of behaviours and betting patterns Act on any RG or AML indicators with empathy, efficiency and professionalism Handle customer RG queries through different channels including phone calls; live chat, emails Ultimately ensure that all customers can play in a safe and secure gaming environment Requirements:
A strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud, VIP or AML. Proficiency in RG and AML procedures and processes and familiarity with RG and AML triggers and consequences First-class communication and soft skills, both oral and written in Finnish and English. A good sense of collaboration to solidify the team spirit and ability to...
Sep 14, 2020
Full time
The Player Safety Team is the knight of the operations team, our client strives to safeguard their customers to the best of abilities. Have you got the passion, knowledge, and skills necessary to help provide a safe and secure gaming environment for the customers? Responsibilities:
Conduct accurate monitoring of behaviours and betting patterns Act on any RG or AML indicators with empathy, efficiency and professionalism Handle customer RG queries through different channels including phone calls; live chat, emails Ultimately ensure that all customers can play in a safe and secure gaming environment Requirements:
A strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud, VIP or AML. Proficiency in RG and AML procedures and processes and familiarity with RG and AML triggers and consequences First-class communication and soft skills, both oral and written in Finnish and English. A good sense of collaboration to solidify the team spirit and ability to...
Our client is an established casino operator and they are looking to hire a Nordic Compliance Manager to manage compliance for their Nordic markets. The successful candidate will be responsible for advising the business on all regulatory compliance matters relating to company’s local licences in Sweden and Denmark (“the Relevant Markets”). You will work collaboratively across multiple teams and will serve as a primary point of contact for any queries related to regulatory compliance in the Relevant Markets. Responsibilities:
Advise the business on compliance with regulation applicable to current licenses held in Sweden and Denmark, or any other locally regulated license the business may obtain in the future Managing and completing license applications for new available license in the Nordic Markets, or renewal of current licenses Work with the Player Protection teams to ensure that all processes and procedures and their implementation are compliant and up to date Provide day...
Sep 14, 2020
Full time
Our client is an established casino operator and they are looking to hire a Nordic Compliance Manager to manage compliance for their Nordic markets. The successful candidate will be responsible for advising the business on all regulatory compliance matters relating to company’s local licences in Sweden and Denmark (“the Relevant Markets”). You will work collaboratively across multiple teams and will serve as a primary point of contact for any queries related to regulatory compliance in the Relevant Markets. Responsibilities:
Advise the business on compliance with regulation applicable to current licenses held in Sweden and Denmark, or any other locally regulated license the business may obtain in the future Managing and completing license applications for new available license in the Nordic Markets, or renewal of current licenses Work with the Player Protection teams to ensure that all processes and procedures and their implementation are compliant and up to date Provide day...
Our client is seeking a dedicated and conscientious Audit and Risk Manager, with experience of running internal audit and risk management programs to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment. You will ensure that company’s operations continue to have robust processes by execution and delivery of audits of various business areas which continue to develop in line with the needs of the business and are consistent with applicable gambling law and regulation at all times. Responsibilities:
Performing internal audit work within set time frames, maintaining adequate documentation and providing assistance in the compilation of audit work programmes Identifying key areas of risk within the Group, evaluating risk areas and assisting in the development of the annual risk-based internal audit plan Overseeing and coordinating of audit and internal control related activities within the company...
Sep 14, 2020
Full time
Our client is seeking a dedicated and conscientious Audit and Risk Manager, with experience of running internal audit and risk management programs to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment. You will ensure that company’s operations continue to have robust processes by execution and delivery of audits of various business areas which continue to develop in line with the needs of the business and are consistent with applicable gambling law and regulation at all times. Responsibilities:
Performing internal audit work within set time frames, maintaining adequate documentation and providing assistance in the compilation of audit work programmes Identifying key areas of risk within the Group, evaluating risk areas and assisting in the development of the annual risk-based internal audit plan Overseeing and coordinating of audit and internal control related activities within the company...
SPORTS TRADER Malta Our iGaming client is currently seeking a Sports Trader to undertake risk management, product optimization, pre match and in-play trading and help with the smooth running of their sportsbook operation ensuring a best in class service to their b2b brands. The Sports Trader will primarily be responsible for ensuring all sports within the Sportsbook offering are traded and risk managed effectively and efficiently. He/she will also focus on accurate profiling of customers based on betting behavior and actively examine trading performance to sports they are assigned. The Sports Trader, under the supervision of Senior Traders will also be responsible for the training and mentoring of junior team members.
Responsibilities Execute and optimize the trading and risk management strategy Training of Junior Traders Monitor prices and control liabilities Customer profiling Provide performance analysis and reporting. Deliver a targeted and relevant sportsbook product...
Sep 14, 2020
Full time
SPORTS TRADER Malta Our iGaming client is currently seeking a Sports Trader to undertake risk management, product optimization, pre match and in-play trading and help with the smooth running of their sportsbook operation ensuring a best in class service to their b2b brands. The Sports Trader will primarily be responsible for ensuring all sports within the Sportsbook offering are traded and risk managed effectively and efficiently. He/she will also focus on accurate profiling of customers based on betting behavior and actively examine trading performance to sports they are assigned. The Sports Trader, under the supervision of Senior Traders will also be responsible for the training and mentoring of junior team members.
Responsibilities Execute and optimize the trading and risk management strategy Training of Junior Traders Monitor prices and control liabilities Customer profiling Provide performance analysis and reporting. Deliver a targeted and relevant sportsbook product...
Our client, an innovative, reputable and established online Casino are recruiting for a Customer Service Agent with a genuine passion for games. As part of the Customer Support team, you will act as a communication hub between out customers and the rest of the company, listening to players, acting as a customer voice in the business. Responsibilities:
You will be responsible for navigating the players through the brands sites, by providing industry leading support. Providing assistance, advice, life hacks and small talk with the players through live chat and email Work in collaboration with other cross-functional teams such as: Responsible Gaming, AML, Payments, Loyalty Contribute fresh new ideas, giving constructive feedback to keep improving how we work and exercising your creativity Requirements:
Previous experience within customer related role Fluent German language skills Curious about gaming Quick on the keys with an optimistic mindset
Sep 14, 2020
Our client, an innovative, reputable and established online Casino are recruiting for a Customer Service Agent with a genuine passion for games. As part of the Customer Support team, you will act as a communication hub between out customers and the rest of the company, listening to players, acting as a customer voice in the business. Responsibilities:
You will be responsible for navigating the players through the brands sites, by providing industry leading support. Providing assistance, advice, life hacks and small talk with the players through live chat and email Work in collaboration with other cross-functional teams such as: Responsible Gaming, AML, Payments, Loyalty Contribute fresh new ideas, giving constructive feedback to keep improving how we work and exercising your creativity Requirements:
Previous experience within customer related role Fluent German language skills Curious about gaming Quick on the keys with an optimistic mindset
Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. Your role will include:
Customer Service: Answering customer inquiries via email Respect the Responsible Gaming Processes Handling wide variety of player & account queries within agreed service levels Communicating with customers keeping them well informed about the company products, services & promotions Account and Documents
Verification (KYC): Monitoring the partially automated verification processes of customer accounts Manual verification of customer accounts Documents check
Online Payments: Monitoring of customer registrations Monitoring and processing of incoming and outgoing payments Monitoring of potential account abuse cases Supports automated payment and withdrawal...
Sep 14, 2020
Full time
Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. Your role will include:
Customer Service: Answering customer inquiries via email Respect the Responsible Gaming Processes Handling wide variety of player & account queries within agreed service levels Communicating with customers keeping them well informed about the company products, services & promotions Account and Documents
Verification (KYC): Monitoring the partially automated verification processes of customer accounts Manual verification of customer accounts Documents check
Online Payments: Monitoring of customer registrations Monitoring and processing of incoming and outgoing payments Monitoring of potential account abuse cases Supports automated payment and withdrawal...
.gif)
