EyeSpy Recruitment offers contract and permanent solutions for candidates and clients in the iGaming, Digital, and Crypto sectors. With offices in Gibraltar and in the UK, we recruit on behalf of an international client base of FTSE businesses, high-growth SMEs and leading-edge start-ups.
Our founders are two sisters who came to together to build a recruitment agency that would put honesty, trust and integrity at the core of their business.Our reputation is one built on the will to succeed and the desire to provide the very best service to our candidates and clients.
How are we different? Our approach to candidate attraction and client management is a little different. At EyeSpy we are interested in people, we are interested in the sectors we cover and we are interested in the many ways people assimilate information. We don’t have a one-fits-all approach and we work hard to tailor our recruitment solution for each and every client.
We also invest time and resource into the candidate experience, adding value along the way. All of this adds up to a strong track record of success in placing the right people…with the right people.
Our team of dedicated consultants are experts in recruiting cutting-edge tech talent, data scientists, digital marketers, legal counsel, finance professionals, UX and digital designers, product owners, project managers, analysts, executive management and many other skillsets found within our sectors. We know that hiring the right people is a catalyst for positive change in your business.
As an Affiliate Coordinator, you will be working closely with the Affiliation Team and serve their operative and marketing needs. In this role, you will be responsible for:
Responsibilities
Responsible for the overall coordination of affiliate accounts operating under our client.
Manage, monitor and update the company’s affiliates systems with relevant information, marketing material, deals etc.
Handle troubleshooting relating to the affiliates systems
Manage the mass mailings through the Company’s CRM software solutions
Form the first of point of contact with affiliates and establish regular communication with them for the resolution of questions/queries they may have
Escalate matters to the Manager of the department, when required
Generate and prepare periodic and other ad hoc reports regarding affiliates
Communicate daily with various internal department to solve technical and other issues
Provide technical and other...
Apr 09, 2020
Full time
As an Affiliate Coordinator, you will be working closely with the Affiliation Team and serve their operative and marketing needs. In this role, you will be responsible for:
Responsibilities
Responsible for the overall coordination of affiliate accounts operating under our client.
Manage, monitor and update the company’s affiliates systems with relevant information, marketing material, deals etc.
Handle troubleshooting relating to the affiliates systems
Manage the mass mailings through the Company’s CRM software solutions
Form the first of point of contact with affiliates and establish regular communication with them for the resolution of questions/queries they may have
Escalate matters to the Manager of the department, when required
Generate and prepare periodic and other ad hoc reports regarding affiliates
Communicate daily with various internal department to solve technical and other issues
Provide technical and other...
Description: A leading online financial company is looking for a talented and dedicated Digital Marketing Manager. A suitable candidate should work on combining all the marketing channels to build the company’s presence on the Arabic speaking market and lead it to being a champion brand in the affiliate and partnership industries.
Responsibilities
Recruiting new affiliates/ publishers/ business partners
Maintaining stimulating relationships with the current affiliates/ publishers/ business partners
Driving business growth with aggressive meeting growth targets
Reporting on the current campaigns, creating strategies to enhance the online and offline presence of the brand
Identifying and implementing other opportunities to enhance the affiliate program
Working with low performing campaigns proactively to increase their performance
Continually motivating affiliates to perform better
Staying up to date on industry trends...
Apr 09, 2020
Full time
Description: A leading online financial company is looking for a talented and dedicated Digital Marketing Manager. A suitable candidate should work on combining all the marketing channels to build the company’s presence on the Arabic speaking market and lead it to being a champion brand in the affiliate and partnership industries.
Responsibilities
Recruiting new affiliates/ publishers/ business partners
Maintaining stimulating relationships with the current affiliates/ publishers/ business partners
Driving business growth with aggressive meeting growth targets
Reporting on the current campaigns, creating strategies to enhance the online and offline presence of the brand
Identifying and implementing other opportunities to enhance the affiliate program
Working with low performing campaigns proactively to increase their performance
Continually motivating affiliates to perform better
Staying up to date on industry trends...
Our client, a well established online gaming company, based in Malta is looking for a German Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Apr 09, 2020
Full time
Our client, a well established online gaming company, based in Malta is looking for a German Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
About the role
As a Marketing Graphic Designer, you will be working close to the global Marketing department and serve their operative needs. In this role, you will be responsible for:
Create engaging and on-brand graphics for a variety of media.
Transforming the requests and ideas into creatives
Researching and preparing preliminary materials
Creating the designs for our marketing campaigns
Following trends and understanding the audience and the message
Requirements:
At least 1 year of proven graphic design experience
A strong portfolio with marketing designs
Experience with Adobe creative suite
Pay attention to detail and ability to work with tight deadlines
Outstanding communication skills and high personal discipline
Ability to communicate in English – a must...
Apr 09, 2020
Full time
About the role
As a Marketing Graphic Designer, you will be working close to the global Marketing department and serve their operative needs. In this role, you will be responsible for:
Create engaging and on-brand graphics for a variety of media.
Transforming the requests and ideas into creatives
Researching and preparing preliminary materials
Creating the designs for our marketing campaigns
Following trends and understanding the audience and the message
Requirements:
At least 1 year of proven graphic design experience
A strong portfolio with marketing designs
Experience with Adobe creative suite
Pay attention to detail and ability to work with tight deadlines
Outstanding communication skills and high personal discipline
Ability to communicate in English – a must...
Our client, a well established online gaming company, based in Malta is looking for a Swedish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Apr 09, 2020
Full time
Our client, a well established online gaming company, based in Malta is looking for a Swedish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Working with the Head of Marketing Campaigns, you will support and enable the delivery of sportsbook marketing campaigns for new and existing customers, owning the timely delivery of assets, production and execution through all marketing channels.
A sports betting and digital marketing expert, you will support development of marketing campaigns, coordinating across multiple teams, while reporting and ensuring stakeholders deliver against deadlines. You will also be briefing front line teams, providing them with all the necessary knowledge and materials enabling them to best inform and promote.
Key Responsibilities
Develop holistic campaign concepts that can be activated via multiple marketing channels,
including Display, Social Media, Onsite, Content/Editorial, Search, Affiliate, Email, SMS, Push
and Video/Broadcast
Work closely with the Acquisition Marketing, Content Marketing and CRM teams to ensure
campaigns are aligned and as effective per...
Apr 09, 2020
Full time
Working with the Head of Marketing Campaigns, you will support and enable the delivery of sportsbook marketing campaigns for new and existing customers, owning the timely delivery of assets, production and execution through all marketing channels.
A sports betting and digital marketing expert, you will support development of marketing campaigns, coordinating across multiple teams, while reporting and ensuring stakeholders deliver against deadlines. You will also be briefing front line teams, providing them with all the necessary knowledge and materials enabling them to best inform and promote.
Key Responsibilities
Develop holistic campaign concepts that can be activated via multiple marketing channels,
including Display, Social Media, Onsite, Content/Editorial, Search, Affiliate, Email, SMS, Push
and Video/Broadcast
Work closely with the Acquisition Marketing, Content Marketing and CRM teams to ensure
campaigns are aligned and as effective per...
Job description
We are looking for a talented and dynamic German language copywriter to define a distinctive tone of voice for our exciting new online gaming proposition. We’re preparing to launch the most eye-catching brand on the market, and here’s your chance to create the compelling words and storytelling to accompany it. If you live and breathe sport, and have copywriting skills that demand attention, then this is the job for you.
What You’ll Do
Localise our distinctive tone of voice for a pioneering new mobile sports brand in Germany
Bring the brand to life with an original writing style across product, social and digital marketing channels
Work across our local and international sponsorship portfolio to help activate content ideas with high profile teams and players
Manage customer facing German sports content, including identification of key 'trigger points’ and high profile events that drive traffic
Understand customer...
Apr 09, 2020
Full time
Job description
We are looking for a talented and dynamic German language copywriter to define a distinctive tone of voice for our exciting new online gaming proposition. We’re preparing to launch the most eye-catching brand on the market, and here’s your chance to create the compelling words and storytelling to accompany it. If you live and breathe sport, and have copywriting skills that demand attention, then this is the job for you.
What You’ll Do
Localise our distinctive tone of voice for a pioneering new mobile sports brand in Germany
Bring the brand to life with an original writing style across product, social and digital marketing channels
Work across our local and international sponsorship portfolio to help activate content ideas with high profile teams and players
Manage customer facing German sports content, including identification of key 'trigger points’ and high profile events that drive traffic
Understand customer...
Our client is part on an international network of affiliated commercial law firms with offices in Uk, Beijing, Cologne, Dubai, Hamburg, Hong Kong, London, Piraeus, Shanghai and Singapore. This is an exciting oppportunity to further grow your career within the iGaming space working in a dynamic forward thinking practice; where your work will be a nice blend of legal and client facing business development.
Opportunity
We are looking for qualified lawyer with suitable experience to join our dynamic team in Gibraltar. We provide a supportive and enjoyable environment for self-motivated lawyers looking to develop their careers working with interesting clients.
As an Associate your primary responsibility will be advising on aspects of gaming regulations, partnership agreements, processing agreements, licensing agreements, consumer law, data protection, IP, marketing and distribution deals, general commercial agreements and M&A...
Mar 31, 2020
Full time
Our client is part on an international network of affiliated commercial law firms with offices in Uk, Beijing, Cologne, Dubai, Hamburg, Hong Kong, London, Piraeus, Shanghai and Singapore. This is an exciting oppportunity to further grow your career within the iGaming space working in a dynamic forward thinking practice; where your work will be a nice blend of legal and client facing business development.
Opportunity
We are looking for qualified lawyer with suitable experience to join our dynamic team in Gibraltar. We provide a supportive and enjoyable environment for self-motivated lawyers looking to develop their careers working with interesting clients.
As an Associate your primary responsibility will be advising on aspects of gaming regulations, partnership agreements, processing agreements, licensing agreements, consumer law, data protection, IP, marketing and distribution deals, general commercial agreements and M&A...
Our client, a well-established international online gaming company is looking for an experienced community manager to be based in their Bordeaux office or work remotely. The right person will be managing all our client social networks day-to-day activations in the Polish market.
So what will the role entail and what are we looking for?
The role:
Defined and deploy the Social Media strategy in Poland with the Social Media team
Animate Social Network accounts : monitoring, interaction with the community, response to players, contests, live tweets...;
Produce regular contents (texts, photos, videos) related to sports news;
Recruit and manage Social Media influencers;
Produce brand communications that not only follow the guidelines and tone of voice, but appeal to our customers and inspire action;
Warrant of the tone of voice and relevancy for the Polish market;
Monitor and analyse your work with the Social Media Team;...
Mar 27, 2020
Full time
Our client, a well-established international online gaming company is looking for an experienced community manager to be based in their Bordeaux office or work remotely. The right person will be managing all our client social networks day-to-day activations in the Polish market.
So what will the role entail and what are we looking for?
The role:
Defined and deploy the Social Media strategy in Poland with the Social Media team
Animate Social Network accounts : monitoring, interaction with the community, response to players, contests, live tweets...;
Produce regular contents (texts, photos, videos) related to sports news;
Recruit and manage Social Media influencers;
Produce brand communications that not only follow the guidelines and tone of voice, but appeal to our customers and inspire action;
Warrant of the tone of voice and relevancy for the Polish market;
Monitor and analyse your work with the Social Media Team;...
We are looking for an experienced Bingo Product Manager to join a leading business within the iGaming industry. The ideal candidate will have previous experience of working within gaming product in a fast paced environment, managing a team and implementing a successful bingo strategy.
Day to day…
Develop and implement an integrated Bingo Strategy
Manage the product roadmap including gathering requirements, business development and implementation management
motivate and inspire all key stakeholders to deliver on the product roadmap
Drive innovation by encouraging creative thinking within the product team and across stakeholders
Working with the site optimisation manager to optimise user experience
Oversee and liaise with key partner and 3 rd party relationships
Evaluate, manage, monitor and optimise the bingo game schedules to continually improve performance
Drive new product development and identify ideal bingo product...
Mar 27, 2020
Full time
We are looking for an experienced Bingo Product Manager to join a leading business within the iGaming industry. The ideal candidate will have previous experience of working within gaming product in a fast paced environment, managing a team and implementing a successful bingo strategy.
Day to day…
Develop and implement an integrated Bingo Strategy
Manage the product roadmap including gathering requirements, business development and implementation management
motivate and inspire all key stakeholders to deliver on the product roadmap
Drive innovation by encouraging creative thinking within the product team and across stakeholders
Working with the site optimisation manager to optimise user experience
Oversee and liaise with key partner and 3 rd party relationships
Evaluate, manage, monitor and optimise the bingo game schedules to continually improve performance
Drive new product development and identify ideal bingo product...
We are looking for an experienced Business Analyst with online gaming experience to join a leading tech company based in Prague.
Working across teams including QA's, Developers, Account and Product Managers to communicate technical and non-technical requirements.
Responsibilities:
Ensure business requirements and system requirements are properly documented and approved
Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops
Develop wire frames for use in usability testing, design and development
Manage changes to requirements through effective use of change control processes and tools, communicating to all team members
Store and maintain documents in Source Control
Ensure proper test scenarios and scripts are created and executed.
Assume a leadership role during review...
Mar 27, 2020
Full time
We are looking for an experienced Business Analyst with online gaming experience to join a leading tech company based in Prague.
Working across teams including QA's, Developers, Account and Product Managers to communicate technical and non-technical requirements.
Responsibilities:
Ensure business requirements and system requirements are properly documented and approved
Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops
Develop wire frames for use in usability testing, design and development
Manage changes to requirements through effective use of change control processes and tools, communicating to all team members
Store and maintain documents in Source Control
Ensure proper test scenarios and scripts are created and executed.
Assume a leadership role during review...
Games Maths Designer – London
Key Accountabilities
Develop, maintain, finalise and document game design requirements, in collaboration with Games Mathematicians, Games Producers and Games Prototypers.
Excellent in completing calculation sheets and C++ simulations of complex mathematical models
Creation, management and optimisation of game math documents. Ensure they are synchronised with the game during and after development
Program prototypes to visually represent the game model
Brief model requirements to artists and developers
Verify back end implementation of mathematical models
During the development stage, keep track of the project progress, liaise with project managers, mathematicians, prototypers and key stakeholders to ensure the original vision is executed to an excellent level under agreed budget and timelines.
Collaborate with project managers and lead artist to produce the game
Analysis and reporting of games performance and...
Mar 27, 2020
Full time
Games Maths Designer – London
Key Accountabilities
Develop, maintain, finalise and document game design requirements, in collaboration with Games Mathematicians, Games Producers and Games Prototypers.
Excellent in completing calculation sheets and C++ simulations of complex mathematical models
Creation, management and optimisation of game math documents. Ensure they are synchronised with the game during and after development
Program prototypes to visually represent the game model
Brief model requirements to artists and developers
Verify back end implementation of mathematical models
During the development stage, keep track of the project progress, liaise with project managers, mathematicians, prototypers and key stakeholders to ensure the original vision is executed to an excellent level under agreed budget and timelines.
Collaborate with project managers and lead artist to produce the game
Analysis and reporting of games performance and...
Our client is an award winning online gaming software provider supplying leading brands worldwide. Thier products include Casino, Poker, Bingo, Sportsbook, Land-base and Live Dealer lauching new titles every month across desktop and mobile.
The role
Working with the CEO and Managing Directors of the distribution channels to develop and execute the Games global delivery strategy aligned to the key deliverables and strategy requirements of the distribution channels.
Responsible for working with the CEO/Director of Games Global to formulate a consolidated delivery roadmap and oversee the execution of the consolidated roadmap targets, including alterations to portfolio content designed to maximise and extend the revenue profile.
Providing operational and commercial leadership to ensure daily operations are running smoothly and effectively, acting as a critical link between distribution channels, the various global...
Mar 27, 2020
Full time
Our client is an award winning online gaming software provider supplying leading brands worldwide. Thier products include Casino, Poker, Bingo, Sportsbook, Land-base and Live Dealer lauching new titles every month across desktop and mobile.
The role
Working with the CEO and Managing Directors of the distribution channels to develop and execute the Games global delivery strategy aligned to the key deliverables and strategy requirements of the distribution channels.
Responsible for working with the CEO/Director of Games Global to formulate a consolidated delivery roadmap and oversee the execution of the consolidated roadmap targets, including alterations to portfolio content designed to maximise and extend the revenue profile.
Providing operational and commercial leadership to ensure daily operations are running smoothly and effectively, acting as a critical link between distribution channels, the various global...
As an Affiliate Coordinator, you will be working closely with the Affiliation Team and serve their operative and marketing needs. In this role, you will be responsible for:
Responsibilities
Responsible for the overall coordination of affiliate accounts operating under our client.
Manage, monitor and update the company’s affiliates systems with relevant information, marketing material, deals etc.
Handle troubleshooting relating to the affiliates systems
Manage the mass mailings through the Company’s CRM software solutions
Form the first of point of contact with affiliates and establish regular communication with them for the resolution of questions/queries they may have
Escalate matters to the Manager of the department, when required
Generate and prepare periodic and other ad hoc reports regarding affiliates
Communicate daily with various internal department to solve technical and other issues
Provide technical and other...
Mar 25, 2020
Full time
As an Affiliate Coordinator, you will be working closely with the Affiliation Team and serve their operative and marketing needs. In this role, you will be responsible for:
Responsibilities
Responsible for the overall coordination of affiliate accounts operating under our client.
Manage, monitor and update the company’s affiliates systems with relevant information, marketing material, deals etc.
Handle troubleshooting relating to the affiliates systems
Manage the mass mailings through the Company’s CRM software solutions
Form the first of point of contact with affiliates and establish regular communication with them for the resolution of questions/queries they may have
Escalate matters to the Manager of the department, when required
Generate and prepare periodic and other ad hoc reports regarding affiliates
Communicate daily with various internal department to solve technical and other issues
Provide technical and other...
Responsibilities
Monitoring and reporting on customer activity and overall payment performance (success rates, decline reasons, chargebacks etc.)
Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions
Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more
Write high level Business Requirement documents to build new products and support improvements of existing products
Manage all aspects of new product implementation, including feasibility, estimation,design, marketing and communication
Relationship management- Manage and maintain ongoing communication with all our payment providers
Business development- Research and review competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality
Proactively work...
Mar 25, 2020
Full time
Responsibilities
Monitoring and reporting on customer activity and overall payment performance (success rates, decline reasons, chargebacks etc.)
Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions
Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more
Write high level Business Requirement documents to build new products and support improvements of existing products
Manage all aspects of new product implementation, including feasibility, estimation,design, marketing and communication
Relationship management- Manage and maintain ongoing communication with all our payment providers
Business development- Research and review competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality
Proactively work...
Responsibilities:
Responsible for the planning, development and implementation of the company’s brand marketing strategy
Responsible of brand Acquisition and Retention in all product marketing activities
Responsible for all conferences and conventions
Responsible for all brand awareness channels
Responsible for the creative directions of all marketing materials (visual and content)
Responsible for creating Competitor and market analysis
Requirements :
At least 3 years’ experience as a Marketing Manager in advertising/online B2C industry
Proven experience in Product marketing
Branding experience including creating brand concept, concept development into branding guidelines, planning of creative briefs for all brand materials (visual and content)
Analytical and out of the box creative thinker
Experience in building and running marketing programs including: creation of marketing and sales presentations,...
Mar 25, 2020
Full time
Responsibilities:
Responsible for the planning, development and implementation of the company’s brand marketing strategy
Responsible of brand Acquisition and Retention in all product marketing activities
Responsible for all conferences and conventions
Responsible for all brand awareness channels
Responsible for the creative directions of all marketing materials (visual and content)
Responsible for creating Competitor and market analysis
Requirements :
At least 3 years’ experience as a Marketing Manager in advertising/online B2C industry
Proven experience in Product marketing
Branding experience including creating brand concept, concept development into branding guidelines, planning of creative briefs for all brand materials (visual and content)
Analytical and out of the box creative thinker
Experience in building and running marketing programs including: creation of marketing and sales presentations,...
Our client, a growing online gaming within the crypto space is currently looking for an experienced designer. You will create compelling campaign materials for both B2C and B2B brands.
Responsibilities
Own our client internal brand representation (B2B and B2C)
Graphic production
Video production
Create and deliver assets for all channels, web, mobile and community / social
Assist in development of acquisition and retention campaigns and promos adding creative input
Focus on KPIs and understand how creative impacts success and optimise
Requirements
Degree in marketing or a related field
3+ years experience in creative for digital marketing
Experience in working with brand guidelines and ability to get the best results
Ability to work quickly to push out topical campaigns on social
Understanding of how creative impacts marketing KPIs with passion to improve them
Video and graphical...
Mar 25, 2020
Full time
Our client, a growing online gaming within the crypto space is currently looking for an experienced designer. You will create compelling campaign materials for both B2C and B2B brands.
Responsibilities
Own our client internal brand representation (B2B and B2C)
Graphic production
Video production
Create and deliver assets for all channels, web, mobile and community / social
Assist in development of acquisition and retention campaigns and promos adding creative input
Focus on KPIs and understand how creative impacts success and optimise
Requirements
Degree in marketing or a related field
3+ years experience in creative for digital marketing
Experience in working with brand guidelines and ability to get the best results
Ability to work quickly to push out topical campaigns on social
Understanding of how creative impacts marketing KPIs with passion to improve them
Video and graphical...
Client Services Manager
We have an exceptional opportunity, within a successful trust company located in Gibraltar, to be part of and manage a growing team.
The role:
Ensuring client cultivation and stewardship through effective service delivery and management of client relationships.
Managing a team of administrators and their portfolios, providing planning, organisation, direction and support on an ongoing basis.
Ensuring revenue generation within team through effective billing and timely collections.
Co-ordinating and managing workflow and feed into other internal teams, systems and operational infrastructure by collaborating effectively to ensure an all-round and complete service to the client base.
Supporting the Director in generating and developing new business.
Providing oversight for team’s receipt and processing of all client service requirements, including service-quality issues with a goal of...
Mar 23, 2020
Full time
Client Services Manager
We have an exceptional opportunity, within a successful trust company located in Gibraltar, to be part of and manage a growing team.
The role:
Ensuring client cultivation and stewardship through effective service delivery and management of client relationships.
Managing a team of administrators and their portfolios, providing planning, organisation, direction and support on an ongoing basis.
Ensuring revenue generation within team through effective billing and timely collections.
Co-ordinating and managing workflow and feed into other internal teams, systems and operational infrastructure by collaborating effectively to ensure an all-round and complete service to the client base.
Supporting the Director in generating and developing new business.
Providing oversight for team’s receipt and processing of all client service requirements, including service-quality issues with a goal of...
Our client, a well established online gaming company, based in Malta is looking for a Finnish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Mar 23, 2020
Full time
Our client, a well established online gaming company, based in Malta is looking for a Finnish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Our client, a well established online gaming company, based in Malta is looking for a Swedish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
Mar 23, 2020
Full time
Our client, a well established online gaming company, based in Malta is looking for a Swedish Customer Support agent.
The role
Handling all customer related queries via all contact channels (telephone, chat and emails)
Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
Prepares and analyse statistical reports as required
...
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