GamingJobs.pro

A growing provider for software solutions is looking to hire Quality Assurance tester for a project in gaming. The person will be responsible for performing detailed tests on different stages of the product in versions for desktop and mobile applications. Reports from tests will be regularly sent to  dev  team and project manager. The ideal candidate: has experience in gaming software (being a gamer is an advantage) understands the process of development (developing skills is an advantage) has a high level of technical literacy is patient, punctual and pays attention to little details is communicative and knows how to  teamplay The employer offers great working conditions within a small organization full of young people. Social benefits, bonuses and home office options

A start up, operating in worlwide lottery games, with headquarters in Tel Aviv is looking for Italian Speaking Email Support Reps Duties: – Providing assistance to italian speaking customers via  e-mail and tickets – Analysing customer behaviour and suggesting steps to improve experience and service – Communicating with other teams on resolving customer issues The person we are looking for: is a disciplined team player has a good level of emotional intelligence speaks Italian language on a native level can work in English speaking environment is willing to be trained and lear new things The company is willing to offer excellent conditions, flexible working hours and 4 days per month home office.

We are looking for an enthusiastic candidate to take charge of our Italian speaking customers’ experience by organizing the process of providing qualitative support and also regularly suggesting on how to improve customer experience and increase satisfaction levels. Responsibilities: ✓ Organize and control the process for assisting to customers’ inquiries thrоugh ticketing system, chat, emails ✓ Monitor and analyze customers’ behaviour and making suggestions for constantly developing a better product ✓ Train and coach junior agents, organize shift coverage and smooth operation   Requirements: 2+ years’ experience in similar position, using Italian and English in a dynamic environment. Previous practice in gaming/betting/gambling space is an advantage Proficient user in Italian language, both written and spoken Upper intermediate level in written and spoken English Organizational and management skills will be considered an advantage A team player with solid knowledge and desire for learning Our part: We aim to create the most fun and rewarding working environment, with great people and chemistry, a true team that aims to achieve together and build a business to be proud of. Count on us for flexibility, mutual understanding and focus on the individual and rest assured we’ll be willing to provide quite a competitive remuneration package.

Due to its expansion and upcoming opening of a contact center in Sofia, a sportsbetting and casino provider with operations all around the globe is in the search of Chinese speaking verification agents. The agents will be  responsible for checking different types of documents, sent by customers as to prove their identity, adrress, etc.  The duties will include occasional outbound phone calls to customers, that is why candidates are expected to be  proficient in Chinese  and also to be able to work in English. Previous experience in  customer service and/or service in a e-gaming or e-payment working environment  will be considered as a serious advantage. The company offers very attractive remuneration package and flexible working days and hours. Candidates are welcome to apply by sending a resume and a couple of sentences about themselves and their motivation.

For one of the European leading sportsbetting operators we are in the search of Transaction Auditor Main responsibilities of the position include: Daily monitoring of clients’ transactional activity Notifying other department in case of suspicious, multiple, large amount transactions or ones with discrepanceis in details Detailed analysis of clients’account and applying relevant procedures before authorising withdrawals Communication with representatives of the merchant Ideally, the candidate will have: experience in e-payment environment solid understanding of payment methods and terminology some knowledge on sportsbook or other gaming or gambling products  awareness of what a good customer support looks like

For our partner – an established sportsbook and casino operator, we are looking for an enthusiastic candidate to take charge of English speaking customers’ experience by providing qualitative support and also regularly suggesting on how to improve customer experience and increase satisfaction levels. Responsibilities: ✓ Organize and control the process for assisting to customers’ inquiries thrоugh phone, ticketing system, chat, emails ✓ Monitor and analyze customers’ behaviour and making suggestions for constantly developing a better product ✓ Make outbound verification phone calls Requirements: • Experience is in similar position is not a must, but will be considered as an advatage • Proficient user in English language, both written and spoken • Organizational skills, punctuality and discipline • A team player with passion for learning • General knowledge on e-gaming industry The company: Count on us for flexibility, mutual understanding and focus on the individual and rest assured we’ll be willing to provide quite a competitive remuneration package.

A multinational sports betting company is looking to hire a Technical Project Manager. Your responsibilities would be: To carry out the company’s projects from start till closure To be a good communicator, who is able to develop a good project plan and take into account different ideas and approaches and coordinate them in a way leading to a successful project completion To observe if the project is delivered on-time, make sure it is within the company’s budget Evaluate the project performance and keep the documentation well organized Perform risk management and report issues to the superior level stakeholders If you have a 2+ years experience in project management and at least 1 year in the IT field, are fluent in English with excellent communication skills, punctual professional with attention to detail and have a BA in computer science, engineering or related field or equivalent work experience, then send us your CV in English. The company is ready to offer a competitive salary, bonuses based on your performance, food vouchers, additional health insurance and more!

We are looking for a devoted and enthusiastic candidate, who doesn’t mind working only night shifts to fill the position of a Customer support with English and Italian language for our client – a renowned name in the gambling and casino entertainment area. If you are fluent in  English and Italian  with excellent verbal and written communication skills, you are customer-oriented and self-motivated and you are willing to work night shifts, don’t hesitate to send us your resume. Your responsibilities would be to maintain excellent customer experience for our online players, regarding any queries that arise in the process of gaming, troubleshooting problems with software or anything related to using our website – via phone, e-mail and online chat. What we offer is a very competitive salary, bonuses based on monthly evaluation, additional health packages, sport cards and plenty of team building experiences to make you feel part of our family. If you want to take a chance at this position, send us your CV with a short motivational letter. Only shortlisted candidates would be contacted for an interview.

For one of the leaders in online gaming software and solutions, which power some of the world’s top casino operators we are in the search for: Senior   Compliance Officer! As a Senior Compliance Officer, you will contribute to the licensing and certification processes of our software solutions. You will be responsible for the assessment, coordination and preparation of submission materials for external certification labs, regulatory bodies and third party advisors.   Responsibilities : Research and analysis of certification requirements for new products and markets Ensure the organization’s understanding and compliance with the technical and legal requirements of the regulated markets Prepare and maintain accuracy of documentation, review and summarize technical standards, controls, etc. Due diligence and license verification for all counterparties of the company Administration of the gaming software certification/evaluation reports and other related documents Review and update internal procedures A must have : 3+ years of experience in a compliance role within the Gaming industry; In-depth knowledge of the regulatory framework underlying the Gaming industry Excellent English – both written and verbal Project management and administration skills and ability to work autonomously Excellent time management & communication skills Good analytical skills and understanding of the software development process Master’s degree in Law/Economics/Finance or Business Administration will be considered an advantage. The company is happy to offer: Excellent Salary No overtime Social Benefits Package Team Buildings & Local company events throughout the year Amazing & very supportive colleagues We welcome people who are flexible in thought, value teamwork and pursue quality!

A leading e-payment solution provider is looking for an experienced Key Account Manager to join the Sofia office of the company. Responsibilities: ensuring the correct services are delivered to client according to agreed conditions and times daily communication with the clients’ representatives, including technical assistance, advices for productivity and resolving issues weekly reporting to Head of Key Accounts on results, KPIs, challenges and opportunities for further development The successful candidate: is a punctual professional with high level of emotional intelligence and good understanding of customer experience and needs has an advanced knowledge in e-commerce and e-payments has previous experience in position which includes responding to major clients’ requests is an adaptive individual and reliable team player wishes to acquire new skills and to develop in a dynamic and challenging working environment within an international organization Our client offers perfect remuneration package, social benefits, extra days of paid holiday, regular team buildings and fun events. If you feel confident in are a right pick for this position, please apply by sending a resume and a few sentences of self-describing text.

A fast developing multinational company with offices in the UK, Tel Aviv and Sofia is looking for candidates to take the position of Project Manager. To be successful in this role you need to: have a good knowledge of the process of project management – from the pre-development stage to a completed product be a good communicator with an eye for “big picture”, who is able to take into account different ideas and approaches and coordinate them in a way leading to a successful project completion. be punctual and very attentive to targets and deadlines to have a solid technical knowledge The following will be considered as a serious advantage: previous experience in project management, 2+ years participation in b2b products’ development previous work with products for gaming/gambling industry track record for successfully completed projects technical or business administration education Please note the duties of this position include a lot of business trips. The company offers amazing working conditions, flexibility and opportunities to rapidly grow within the organization.

A world leading e-payments provider is in the search for Compliance officers for its office in Sofia. Requirements: # fluent in English, both verbal and written # accurate and punctual individual with strong attention to detail # having a good knowledge on or willing to learn specific European regulations on e-payments # Law degree will be considered as a serious  advantage # Previous experience in e-payments, fraud prevention, e-gambling will be considered as a serious advantage Duties: # Performs daily checks on activities of customers within the platform # Analyze customers’ activity and if needed send reports to Fraud team # Makes detailed verification and due diligence checks of customers, according to license requirements # Reports to supervisor on regulation updates # Responds to compliance related inquiries from customer support team   The  company is happy to offer a dynamic work environment in a fancy and fun office in the heart of Sofia. Competitive salary and additions like food vouchers, fitness cards, health and dental insurance. 25 days of paid holiday per year, 1 day/monthly home office.

A multi-national online gaming company is looking for a Team Leader with English and German language to join its office in Sofia, Bulgaria. If you are interested in eGaming, are proactive and forward thinking and native/ fluent in both English and German with strong computer literacy, this could be your place. Ideally you should have at least 3 years experience in the field and be experienced in managing people. Your responsibilities would be to: Maintain high spirit among your team, coaching, supporting and motivating them to provide customers with the best experience; Supervise and quality assure the interaction between your team members and customers; Write regular reports on your team’s performance and make suggestions on improving it; Monitor the system software and report to the Stakeholders if problems occur; Respond to customers enquiries and complaints regarding our products and platforms Deal with customer cases when needed. The offer: Monthly salary range 2900 – 3400 lv. Great benefits package, including additional medical insurance, gym/ sports card, snacks and beverages every day. Regular opportunities to grow and develop. If you think you are the right person for this position, please send your CV and a motivation letter, using the attachment box below.

Poker Product Manager One of the leaders on the eGambling market is looking to hire a Poker Product Manager to join their rapidly-growing team. It is mandatory to have a minimum of 3 years experience in a poker product managing position and be expert in understanding poker mechanism and especially the needs of poker players. If you are a proven outside of the box thinker and used to writing specifications and communicating with software developers, then apply now. It is preferable to be an advanced online poker player yourself. Duties: Work thoroughly on complex projects from software development and preparing presentations to writing specifications for the software development team and be responsible for the end product. Constantly engage in improving the players experience on all platforms (web, mobile and desktop clients) Communicate with other units and executives to improve the overall company performance Competitive salary with bonus, an excellent relocation package if needed and private healthcare.

Due to its expansion, a live casino games provider with headquarter in the UK is announcing an opening in its Sofia office, which hosts the language support teams, who take care of Eastern European and Asian markets. For this role we are looking for an ambitious individual, ideally with 2+ years of experience in leading a team within e-gaming environment. The desired candidate: knows quite well what qualitative customer service looks like is a fast learner and disciplined in following procedures is adaptive and flexible with coaching and motivating skills knows how to delegate responsibility and to monitor proper execution of tasks is able to deliver objective feedback in both positive and negative light Responsibilities: organizing shifts and tasks distribution for a team of 4-5 agents on-floor supervision of agents and live assistance with complex issue deciding of cases as a first level of escalation regular assessment of team performance preparing reports, KPIs metrics and performance bonuses The chosen candidate will be able to choose her/his most suitable working hours/days in a working week! Great remuneration package, including food vouchers, fitness cards, transport card, additional health insurance and others. If you believe you meet the requirements for this position, please apply by sending a resume and a couple of sentences which will demonstrate your motivation.

For a start-up project in lottery business we are looking for experienced Affiliates expert which will join the shared service center of the company in Sofia. Main duties: Marketing researches Establishing connection with potentially productive affiliates Daily monitoring of the operations in terms of affiliates Leading communication with all of the affiliating partners, setting targets and measures for achievements Reporting to the CEO on monthly basis on results, growth, new markets reach, etc. The person we are looking for : has rich experience in e-marketing and/or affiliates performance (gaming space experience is a plus) is a commicative and open to innovations individual, who is always eager to achieve results beyond the established targets is an adaptive team player The company offers excellent conditions and flexibilty. Salary is negotiable with levels (depending on experience) between 2800-4000 BGN net.

A global e-payments provider with locations all over the world is looking for experienced agent who will be providing support to Spanish speaking VIP customers. be fluent in Spanish and English have a good level of computer/technical competences have previous experience in customer support, preferably within payments/financial environment demonstrate perfect communication skills be willing to solve problems and take on challenges The company offers flexible working hours, competative remuneration package, transport to/from the office, dynamic and opportunities for career growth.

Responsibilities: Managing a team, which deals with Risk, fraud & AML, KYC and player verification. Suggesting tools and establishing procedures needed to set objectives and keep high levels of service Creating of fraud rules based on analytics and segmentation. Identifying and applying effective and compliant KYC methodologies Setting a healthy balance between risk measures and customer experience Closely communicating with other departments managers in making mutually useful procedures Requirements: – experience (at least 2 years) in managing risk or payments teams – AML awareness – Deep knowledge of of compliance and regulation in the gambling industry – Solid understanding of Financials and KPI’s. – Fluent in english and good communication and presentation skills. – Ability to work under pressure and tight deadlines. The company: An established lottery games provider with Offices in UK, Cypress and Sofia and more than 1000 employees, which have been on the market for more than 10 years.

A world leading diversified gambling entertainment provider is looking for a dedicated PRODUCT MANAGER To be successful in this role, you will have a minimum of 3 years’ experience in a customer-centric product environment. Expert knowledge in betting/casino products is a must. Good understanding of wagering, trading, and risk management will also be vital for this position. You will be part of a team of product managers, reporting directly to the our online CEO and also actively cooperating with Marketing and Media departments. Duties: reviewing customers feedback, market intelligence and wagering analytics and  involvement in new developments regarding customer needs, market trends and competitors’ products and promotions. providing productive and balanced cooperation between all departments and units, involved in product’s development, release, operation identifying opportunities to enrich the product, aiming at top levels of customer experience weekly reporting to online CEO on results, insights, targets and challenges The company is ready to offer a competative remuneration and relocation package if needed. Impressive performance bonuses for this position start to apply after the 6th month of employment.

The job offers excellent chance to learn how the financial world functions from within a financial organization as well as to build valuable knowledge and skills. As the organization is currently developing, there are plenty of opportunities and dynamics ahead. Responsibilities: Sales driven individual able to cope with both entry level and advanced level retail and corporate clients; Understand and able to discuss with clients the financial markets and the factors that drive them; Build, maintain and manage relationships with existing and potential clients; Be able to assist on any financial query and request from existing and prospective clients. Follow up with required information if necessary; Be proactive to contact potential clients to assist them to complete application and deposit; Be able to introduce the platform in the most relevant way to each type of trader (beginner, intermediate or advanced); Build knowledge on how active professional traders work and be able to point our platforms’ best and most suitable features to these clients; Follow closely financial markets and be up to date with the current world economic situation; Be able to manage information in Excel format. Qualifications: Essential: General understanding and knowledge in Economics; Experience with financial markets trading; Proficiency in English; Bachelor Degree in Business/Economics; Proficiency in German. Desired: Previous Sales experience; Previous experience in Telemarketing; In-depth knowledge of MS Office applications. What we offer: We seek those who are thrilled by challenge and work best in a fast-paced, innovative and diverse environment, which operates a strong rewards and development culture. GVC Services is the biggest online gaming organization in the world. It has strong ambition to also grow in the vast leveraged product-trading sector. This presents an excellent opportunity for any of you who might be interested in finance and starting an interesting and dynamic career in InterTrader that is yet to show its full potential. We offer a diversified range of activities in an international environment as well as a young and dynamic team with ambitious, yet realistic objectives for the future, promoted by an open team and communication culture. Employee benefits: Competitive remuneration package; 25 days annual leave; Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; Probono activities; Opportunity to join a team of great professionals; Dynamic and friendly work environment; Team building activities.