TELUS International Europe

About TELUS International Europe 

With a team of over 2800 people in Sofia and Plovdiv, TELUS International Europe is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees in Europe (Bulgaria, Romania, Great Britain and Ireland) is about 5,500, and globally we are more than 30,000.

TELUS International Europe offers its team members, located in four offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as fitness, yoga, psychologist, office massages and others. These are just some of the things that make us "the feel good company".

As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. Several times during the year we put aside our daily work to contribute to the local communities through TELUS Days of Giving events.

TELUS International Europe offers flexible working hours and excellent career development opportunities for people who are fluent in foreign languages. Every team member can benefit from a global learning & development program. Statistics show that over 80% of our managers have started their careers as a Customer Service Specialist.

For more information, please visit TELUSbg.com

TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Assist our players with any issues they might experience or report Focus on the player and strive to provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Collaborate with our team in order to drive continuous improvement of internal and external processes Our requirements:  To be passionate about Gaming To understand how Player Support and Gaming communities work and live To be fluent in Italian To have a good level of English To enjoy communication...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make a case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. You will: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel You are: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer Have excellent...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Make the best strategic decision of your life! Join our team, especially if you want to make your hobby your daily job! Your responsibilities: To be every player's trusty advisor To listen and respond to gamers queries via phone and/or email To identify and assess customers’ needs to achieve satisfaction Our requirements: To be fluent in Italian and to have a good level of English To have a friendly personality To enjoy communication with people and resolve cases We offer: Stable job (permanent labor contract) Competitive salary for the...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Assist our players with any issues they might experience or report Focus on the player and strive to provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Collaborate with our team in order to drive continuous improvement of internal and external processes. Our requirements: To be passionate about Gaming To understand how Player Support and Gaming communities work and live To be fluent in Spanish To have a good level of English To enjoy...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. We challenge you to be part of the cool and fun team of WARgamers! What will be your daily challenges? Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world Ensure all players adhere to gaming rules and regulations Manage gaming operations and report game status to management on a daily basis Monitor disturbances and imbalances during games and provide corrective solutions What...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make a case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Assist our players with any issues they might experience or report Focus on the player and strive to provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Collaborate with our team in order to drive continuous improvement of internal and external processes Our requirements:  To be passionate about Gaming To understand how Player Support and Gaming communities work and live To be fluent in German To have a good level of English To enjoy communication...
TELUS International Europe Sofia, Bulgaria
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make a case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer...