2 jobs found in Reykjavík

ICELANDIC BRANCH OPERATIONS SPECIALIST – REYKJAVIK, ICELAND The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities: • Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees; • Receive and deliver the campervans (check-ins and check-outs); • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; • Maintain updated information on van availability, reservations and guest communications; • Verify and prepare vans after each booking; • Handle complaints and specific customers’ requests and troubleshoot...

The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities: • Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees; • Receive and deliver the campervans (check-ins and check-outs); • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; • Maintain updated information on van availability, reservations and guest communications; • Verify and prepare vans after each booking; • Handle complaints and specific customers’ requests and troubleshoot emergencies; • Monitor stock and order depot...