Our client based in Porto is looking for a Data Analyst to join their Marketing Team! The main aim of the role is to research and identify ways to optimise their Marketing Activities, with special attention to the Retention of the online customers.
Responsibilities:
You will conduct daily data analyses to help the Marketing Team to understand the online customers’ behaviour and their retention conversation ratios.
You will proactively analyse conversion funnels and customer patterns, measure ROI of advertising campaigns with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
You will support your colleagues in the Marketing Team in order to provide them with the necessary data.
Requirements:
Fluent in Portuguese and English is mandatory
Strong knowledge of database query (SQL) languages
Comfortable using BI / data self-service tools
Education diploma in Applied...
May 26, 2020
Full time
Our client based in Porto is looking for a Data Analyst to join their Marketing Team! The main aim of the role is to research and identify ways to optimise their Marketing Activities, with special attention to the Retention of the online customers.
Responsibilities:
You will conduct daily data analyses to help the Marketing Team to understand the online customers’ behaviour and their retention conversation ratios.
You will proactively analyse conversion funnels and customer patterns, measure ROI of advertising campaigns with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
You will support your colleagues in the Marketing Team in order to provide them with the necessary data.
Requirements:
Fluent in Portuguese and English is mandatory
Strong knowledge of database query (SQL) languages
Comfortable using BI / data self-service tools
Education diploma in Applied...
PORTUGUESE SPEAKING CRM EXECUTIVE - PORTO Our client is looking for a Portuguese speaking CRM Executive to join their dynamic team. You will be responsible for the CRM, Email Marketing and reports from their platform. Responsibilities: As a key member of the Marketing & CRM team, you will be accountable for delivering industry leading communications across multiple channels. This role is an operational role, combining CRM communications, copywriting, campaign management, working in unison across different members of the team. Be responsive to business performance and Retention campaigns are rolled out to right customers at the right time. Define the right targeting, channel, timing for the communications; Contribute in creating and sharing CRM reporting; Cooperate with the Marketing and CRM team to optimize acquisition mix; Deliver and optimize plans for key marketing campaigns and testing plans, contributing with Social Media activities; Identify opportunities for the...
May 07, 2020
Full time
PORTUGUESE SPEAKING CRM EXECUTIVE - PORTO Our client is looking for a Portuguese speaking CRM Executive to join their dynamic team. You will be responsible for the CRM, Email Marketing and reports from their platform. Responsibilities: As a key member of the Marketing & CRM team, you will be accountable for delivering industry leading communications across multiple channels. This role is an operational role, combining CRM communications, copywriting, campaign management, working in unison across different members of the team. Be responsive to business performance and Retention campaigns are rolled out to right customers at the right time. Define the right targeting, channel, timing for the communications; Contribute in creating and sharing CRM reporting; Cooperate with the Marketing and CRM team to optimize acquisition mix; Deliver and optimize plans for key marketing campaigns and testing plans, contributing with Social Media activities; Identify opportunities for the...
HEAD OF RETENTION – PORTO Our client based close to Porto is looking for a Head of Retention to join their growing Team! You will be part of a start-up project within the iGaming industry. The candidate will report to the Managing Director and the main Responsibilities will be: Build on top of the existing user lifecycle engagement strategy to take it to the next level Approach CRM and retargeting automation to create an integrated 360 re-engagement strategy, from first in-app message/push notification to retargeting advert outside of the company’s Manage, develop and expand campaigns and ad groups Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell) Constantly dive into campaign performance metrics to surface new learnings and drive continuous improvements to KPIs Creation, run and monitoring of Loyalty plan...
May 07, 2020
Full time
HEAD OF RETENTION – PORTO Our client based close to Porto is looking for a Head of Retention to join their growing Team! You will be part of a start-up project within the iGaming industry. The candidate will report to the Managing Director and the main Responsibilities will be: Build on top of the existing user lifecycle engagement strategy to take it to the next level Approach CRM and retargeting automation to create an integrated 360 re-engagement strategy, from first in-app message/push notification to retargeting advert outside of the company’s Manage, develop and expand campaigns and ad groups Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell) Constantly dive into campaign performance metrics to surface new learnings and drive continuous improvements to KPIs Creation, run and monitoring of Loyalty plan...
PORTUGUESE SPEAKING FRONTEND DEVELOPER - PORTO Our client is looking for a Portuguese speaking FrontEnd Developer to join their dynamic team. They are looking for a multitasking person, able to deal with multiple projects at the same time. The Developer will work with close supervision of team leaders and be responsible for the task completion and accurate status report. Requirements:
Web Development FrontEnd Development (Client side) At least 1-year experience in a similar role within an ecommerce company (iGaming would be preferential) Professional experience and/ or educational background in IT and/ or Multimedia Strong knowledge of HTML, CSS, Javascript and PHP Knowledge of Web Design and tools such as Adobe Creative Cloud (preferential) Portuguese language and cultural knowledge Fluent English, any other language is an advantage Strong analytical skills and attention to detail Possess a can-do attitude and be a team player Able to meet deadlines on a day to day basis
Apr 13, 2020
Full time
PORTUGUESE SPEAKING FRONTEND DEVELOPER - PORTO Our client is looking for a Portuguese speaking FrontEnd Developer to join their dynamic team. They are looking for a multitasking person, able to deal with multiple projects at the same time. The Developer will work with close supervision of team leaders and be responsible for the task completion and accurate status report. Requirements:
Web Development FrontEnd Development (Client side) At least 1-year experience in a similar role within an ecommerce company (iGaming would be preferential) Professional experience and/ or educational background in IT and/ or Multimedia Strong knowledge of HTML, CSS, Javascript and PHP Knowledge of Web Design and tools such as Adobe Creative Cloud (preferential) Portuguese language and cultural knowledge Fluent English, any other language is an advantage Strong analytical skills and attention to detail Possess a can-do attitude and be a team player Able to meet deadlines on a day to day basis
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 10, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 09, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 09, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 09, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 09, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Responsibilities:
Our Client is an American founded company that produces action cameras hardware as well as its video-editing software and mobile app.
You will be responsible to deliver unique Customer Support Experience to the clients’ customers
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide customer support over phone, email and chat while answering any queries
Requirements:
Proficient in German (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Background in technical support
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives,...
Apr 07, 2020
Full time
Responsibilities:
Our Client is an American founded company that produces action cameras hardware as well as its video-editing software and mobile app.
You will be responsible to deliver unique Customer Support Experience to the clients’ customers
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide customer support over phone, email and chat while answering any queries
Requirements:
Proficient in German (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Background in technical support
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives,...
Our client based close to Porto is looking for a Head of Retention to join their growing Team! You will be part of a start-up project within the iGaming industry. The candidate will report to the Managing Director and
the main Responsibilities will be :
Build on top of the existing user lifecycle engagement strategy to take it to the next level
Approach CRM and retargeting automation to create an integrated 360 re-engagement strategy, from first in-app message/push notification to retargeting advert outside of the company’s
Manage, develop and expand campaigns and ad groups
Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell)
Constantly dive into campaign performance metrics to surface new learnings and drive continuous improvements to KPIs
Creation, run and monitoring of Loyalty plan (up-sell and ROI...
Apr 07, 2020
Full time
Our client based close to Porto is looking for a Head of Retention to join their growing Team! You will be part of a start-up project within the iGaming industry. The candidate will report to the Managing Director and
the main Responsibilities will be :
Build on top of the existing user lifecycle engagement strategy to take it to the next level
Approach CRM and retargeting automation to create an integrated 360 re-engagement strategy, from first in-app message/push notification to retargeting advert outside of the company’s
Manage, develop and expand campaigns and ad groups
Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell)
Constantly dive into campaign performance metrics to surface new learnings and drive continuous improvements to KPIs
Creation, run and monitoring of Loyalty plan (up-sell and ROI...
Our client is looking for Italian Customer Service agent to support their client who is an International flying company where flying means a true pleasure. You will develop valuable skills and knowledge in the travel industry.
Responsibilities:
As the associate, you will be transforming customer support queries in unique experiences.
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide information and answer queries via email and phone
Requirements:
Proficient in Italian (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Able to pick up new technology quickly
Experienced in travel software platforms is preferential (e.g Amadeus, Galileo, Sabre or Worldspan)
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package...
Apr 07, 2020
Full time
Our client is looking for Italian Customer Service agent to support their client who is an International flying company where flying means a true pleasure. You will develop valuable skills and knowledge in the travel industry.
Responsibilities:
As the associate, you will be transforming customer support queries in unique experiences.
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide information and answer queries via email and phone
Requirements:
Proficient in Italian (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Able to pick up new technology quickly
Experienced in travel software platforms is preferential (e.g Amadeus, Galileo, Sabre or Worldspan)
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package...
PURCHASING MANAGER - PORTO The Purchasing Manager will be responsible for buying the best quality equipment, goods and services at the most competitive prices to enable the company or organization to operate. Our client is a medical device manufacturing company so experience and knowledge in this field shall be a benefit, but is not required. You will be directly involved in the purchasing of: • Medical Device components to make a product that a company sells • Medical Device products to sell directly • Medical goods and services for use by the company Through effective negotiation, networking and dealing with numbers, you will help the business or organization to save money and increase profits. You may also deal with other factors such as sustainability, quality assurance, risk management and ethical issues. Responsibilities:
Forecast levels of demand for services and products
Conduct research to...
Apr 06, 2020
Full time
PURCHASING MANAGER - PORTO The Purchasing Manager will be responsible for buying the best quality equipment, goods and services at the most competitive prices to enable the company or organization to operate. Our client is a medical device manufacturing company so experience and knowledge in this field shall be a benefit, but is not required. You will be directly involved in the purchasing of: • Medical Device components to make a product that a company sells • Medical Device products to sell directly • Medical goods and services for use by the company Through effective negotiation, networking and dealing with numbers, you will help the business or organization to save money and increase profits. You may also deal with other factors such as sustainability, quality assurance, risk management and ethical issues. Responsibilities:
Forecast levels of demand for services and products
Conduct research to...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 06, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 05, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
We are looking for a IT Engineer, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
The candidate will report to the Head of IT Online Gaming and his main Responsibilities will be:
Daily operations of the technical systems (ticketing systems);
Identify and resolve technical issues with their technical systems;
Manage the integrations of the IT systems, liaising with the development and the providers’ teams (Deal with the 5 Developers in order to sort the daily questions);
Deal with providers and write technical reports of incidents both in English and in Portuguese
Project management and commit to work under tight deadlines;
Register of IT systems, tools, procedures and IT policies as well as the changes/ updates done.
Requirements:
IT Engineering Degree or Architecture and Systems Degree is mandatory;
Proven experience of RESTful APIs -...
Apr 03, 2020
Full time
We are looking for a IT Engineer, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path!
The candidate will report to the Head of IT Online Gaming and his main Responsibilities will be:
Daily operations of the technical systems (ticketing systems);
Identify and resolve technical issues with their technical systems;
Manage the integrations of the IT systems, liaising with the development and the providers’ teams (Deal with the 5 Developers in order to sort the daily questions);
Deal with providers and write technical reports of incidents both in English and in Portuguese
Project management and commit to work under tight deadlines;
Register of IT systems, tools, procedures and IT policies as well as the changes/ updates done.
Requirements:
IT Engineering Degree or Architecture and Systems Degree is mandatory;
Proven experience of RESTful APIs -...
On behalf of our client, we are looking for a CRM Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
• Plan, manage and deploy global multi-channel CRM strategy for the company • Manage promotional calendar and ad hoc communications plan and delivery • Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell) • Campaigns briefing and coordination of assets across multiple stakeholders (design, social and acquisition) • Liaising with translations agency for multi-lingual content • Campaign performance analysis and reporting • Implement testing plans for ongoing campaigns optimization • User centered customer experience/ user journeys building & optimization
Requirements:
• High Energetic Self Starter and able to manage their time...
Apr 03, 2020
Full time
On behalf of our client, we are looking for a CRM Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
• Plan, manage and deploy global multi-channel CRM strategy for the company • Manage promotional calendar and ad hoc communications plan and delivery • Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell) • Campaigns briefing and coordination of assets across multiple stakeholders (design, social and acquisition) • Liaising with translations agency for multi-lingual content • Campaign performance analysis and reporting • Implement testing plans for ongoing campaigns optimization • User centered customer experience/ user journeys building & optimization
Requirements:
• High Energetic Self Starter and able to manage their time...
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Apr 03, 2020
Full time
On behalf of our client, a leading global outsourcing provider, is looking for Multi-Lingual Customer Support Agents to work in Porto, Portugal. Porto is a coastal city to the Northwest and is known for its narrow-cobbled streets, good food and cafés and ancient architecture and churches.
If you are a hard-working and self-driven individual who has always dreamt of working and living abroad, then this could be the perfect opportunity for you to build a career for themselves while living in one of the most breath-taking cities of Europe!
The role involves:
Have an efficient, professional and personalised rapport with customers via various communication methods;
Create and keep an effective collaboration with the client’s partners;
Maintain a constructive state of mind in difficult and stressful situation;
Always be on the lookout for an effective solution to the Customer’s inquiries while also improving your performance.
The ideal candidate:
Fluency in...
Our client based close to Porto is looking Portuguese speaking Customer Service Agent to join their growing Team! You will be part of a start-up project with possibility to acquire new skills within the iGaming industry. Responsibilities:
Assist and interact with customers in an efficient and positive experience via live chat, e-mail and telephone.
Working closely with the Marketing and Fraud departments, assisting if necessary
Provide accurate and valid information by using the right tools.
Work within the team, supporting colleagues and contributing to a great working environment
Follow communication procedures, guidelines and policies
Requirements:
Portuguese native speaker with high level of English
iGaming experience is mandatory
Strong sense of initiative and responsability
Excellent written and verbal communication skills
Availability to work on a shifht basis
Excellent Computer literacy skills,...
Apr 03, 2020
Full time
Our client based close to Porto is looking Portuguese speaking Customer Service Agent to join their growing Team! You will be part of a start-up project with possibility to acquire new skills within the iGaming industry. Responsibilities:
Assist and interact with customers in an efficient and positive experience via live chat, e-mail and telephone.
Working closely with the Marketing and Fraud departments, assisting if necessary
Provide accurate and valid information by using the right tools.
Work within the team, supporting colleagues and contributing to a great working environment
Follow communication procedures, guidelines and policies
Requirements:
Portuguese native speaker with high level of English
iGaming experience is mandatory
Strong sense of initiative and responsability
Excellent written and verbal communication skills
Availability to work on a shifht basis
Excellent Computer literacy skills,...
Our client is an iGaming company who is looking to grow their IT team in Porto! They are looking for an IT Admin to join their IT department, reporting directly to the IT Manager. What are they looking for:
Previous experience as a Helpdesk and using a Ticketing system
Experience writing reports (both in Portuguese and in English)
Experience doing Browser troubleshooting
Good knowledge of MS Office 2016
Requirements:
Bachelor Degree in Informatics or equivalent
Fluent level of English (mandatory)
Knowledge of HTML5, CSS3, JavaScript, etc.
Knowledge of MS Windows 10, Android e IOS;
What do they offer:
Salary package offered will be based on experience
Great work environment, with young and dynamic team
Possibility to join innovative and challenging IT projects
Mar 29, 2020
Full time
Our client is an iGaming company who is looking to grow their IT team in Porto! They are looking for an IT Admin to join their IT department, reporting directly to the IT Manager. What are they looking for:
Previous experience as a Helpdesk and using a Ticketing system
Experience writing reports (both in Portuguese and in English)
Experience doing Browser troubleshooting
Good knowledge of MS Office 2016
Requirements:
Bachelor Degree in Informatics or equivalent
Fluent level of English (mandatory)
Knowledge of HTML5, CSS3, JavaScript, etc.
Knowledge of MS Windows 10, Android e IOS;
What do they offer:
Salary package offered will be based on experience
Great work environment, with young and dynamic team
Possibility to join innovative and challenging IT projects
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