Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams!
Mission:
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience
• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests
Profile:
• Fluency in French (C1 Level or Native)
• C1 Level in English • Good computer skills
• Any kind of previous experience or contact with clients
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills
• Team spirit and flexibility
Contract length: 6 months
Sep 07, 2020
Full time
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams!
Mission:
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience
• Keep in contact with clients by receiving incoming calls and emails, managing claims and requests
Profile:
• Fluency in French (C1 Level or Native)
• C1 Level in English • Good computer skills
• Any kind of previous experience or contact with clients
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills
• Team spirit and flexibility
Contract length: 6 months
The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities:
• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;
• Receive and deliver the campervans (check-ins and check-outs);
• Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
• Maintain updated information on van availability, reservations and guest communications;
• Verify and prepare vans after each booking;
• Handle complaints and specific customers’ requests and troubleshoot emergencies;
• Monitor stock and order depot...
Jul 29, 2020
Full time
The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities:
• Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees;
• Receive and deliver the campervans (check-ins and check-outs);
• Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
• Maintain updated information on van availability, reservations and guest communications;
• Verify and prepare vans after each booking;
• Handle complaints and specific customers’ requests and troubleshoot emergencies;
• Monitor stock and order depot...
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The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities: Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees; Receive and deliver the campervans (check-ins and check-outs); Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; Maintain updated information on van availability, reservations and guest communications; Verify and prepare vans after each booking; Handle complaints and specific customers’ requests and troubleshoot emergencies; Monitor...
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FRENCH BRANCH OPERATIONS SPECIALIST – LYON - FRANCE
The Branch Operations Specialist is the person responsible to operate and manage the operation of a small depot. This person will be the "face" of our client’s company and ensures guests receive outstanding service. Besides that, this person will coordinate all operational and support activities, including van preparation and administrative tasks. Responsibilities: Train, supervise and support location needs, including client assistants, cleaning/shuttle officers and trainees; Receive and deliver the campervans (check-ins and check-outs); Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions; Maintain updated information on van availability, reservations and guest communications; Verify and prepare vans after each booking; Handle complaints and specific customers’ requests and troubleshoot emergencies; Monitor...
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