2 jobs found in Lisboa

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk. Responsibilities • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in Dutch and in English languages • Escalating issues to the different departments accordingly Requirements • Have excellent English and Dutch language skills (at native level) • Have compelling communication and team skills; • Available to work on shifts basis (including night hours and weekends) • Experience working in a highly demanding customer service environment • Help desk experience and basic IT skills would be an asset • Able to work under pressure and keep calm

Responsibilities:   We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client. Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.) Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.) Outbound support (e.g. related Smart Mobility or e-Performance Services) Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)   Requirements:   German native or advanced level English advanced level (minimum C1) No employment termination due to just cause in work history Knowledgeable in Windows based and Microsoft Office...