Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. Your role will include: Customer Service: Answering customer inquiries via email Respect the Responsible Gaming Processes Handling wide variety of player & account queries within agreed service levels Communicating with customers keeping them well informed about the company products, services & promotions Account and Documents Verification (KYC): Monitoring the partially automated verification processes of customer accounts Manual verification of customer accounts Documents check Online Payments: Monitoring of customer registrations Monitoring and processing of incoming and outgoing payments Monitoring of potential account abuse cases Supports automated payment and withdrawal...
Jan 21, 2021
Full time
Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product. Your role will include: Customer Service: Answering customer inquiries via email Respect the Responsible Gaming Processes Handling wide variety of player & account queries within agreed service levels Communicating with customers keeping them well informed about the company products, services & promotions Account and Documents Verification (KYC): Monitoring the partially automated verification processes of customer accounts Manual verification of customer accounts Documents check Online Payments: Monitoring of customer registrations Monitoring and processing of incoming and outgoing payments Monitoring of potential account abuse cases Supports automated payment and withdrawal...
