Magic Mondayz Ltd
Ceuta, Spain
One of the fastest growing iGaming companies is looking to hire a Spanish Operation manager, the Operation center will be based in either Ceuta or Melilla.
Responsibilities
• Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes • Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities as:
o Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner o Ensuring customers enquiries are handled in accordance with the company high service standards o Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity o Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements
• Monitor the Operation functional...
One of the fastest growing iGaming companies is looking to hire a Spanish Operation manager, the Operation center will be based in either Ceuta or Melilla.
Responsibilities
• Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes • Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities as:
o Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner o Ensuring customers enquiries are handled in accordance with the company high service standards o Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity o Ensure the staff is up-to-date with the company policies, procedures and regulatory license requirements
• Monitor the Operation functional...
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