Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Mandatory – Native German Speaker
Responsibilities:
Provides excellent customer service assistance to casino clients via chat and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an...
Jan 27, 2021
Full time
Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Mandatory – Native German Speaker
Responsibilities:
Provides excellent customer service assistance to casino clients via chat and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an...
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
Jan 27, 2021
Full time
General Responsibilities:
Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.
Responsible for the backend configuration and management of CRM campaigns utilising all available tools.
Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI.
Responsible for the segmentation, automation and maintenance of player journeys.
Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players.
Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams
Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups.
Clearly communicate roadblocks and potential...
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program
Manage, retain and maximise the acquisition potential of existing affiliates
Motivating existing affiliates to optimise performance
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set
Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives
Plan, execute, optimise and report on media campaigns and affiliate performance
Create and implement online advertising campaigns
Complete weekly and monthly reports
Provide a high standard and efficient service to our clients
Work in accordance with the established strategy and within budget to achieve set targets
Analyse profitability of campaign
JOB REQUIREMENTS
8+ years of strong affiliate management experience...
Jan 27, 2021
Full time
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program
Manage, retain and maximise the acquisition potential of existing affiliates
Motivating existing affiliates to optimise performance
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set
Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives
Plan, execute, optimise and report on media campaigns and affiliate performance
Create and implement online advertising campaigns
Complete weekly and monthly reports
Provide a high standard and efficient service to our clients
Work in accordance with the established strategy and within budget to achieve set targets
Analyse profitability of campaign
JOB REQUIREMENTS
8+ years of strong affiliate management experience...
Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an escalated customer issue...
Jan 27, 2021
Full time
Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers.
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone and email.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Able to handle stressful situations
Involves management during an escalated customer issue...
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
Apr 13, 2020
Full time
General Responsibilities:
Use knowledge of the company’s technology and software to effectively assist the Marketing Team in executing the marketing strategies;
Assist the Marketing Team to communicate to the intended audience on multiple channels such as website pop-ups, push notifications, email, SMS, chat;
Collaborate with the Marketing team to define and establish the communication target audience through analysis and segmentation using 3rd party tools such as Optimove;
Collaborate with the Product and Development teams to further develop tools and integrate systems with the purpose of streamlining customer targeting and communication;
Overview and coordinate backend configuration and management of Marketing campaigns, based on marketing specs, using all tools available;
Overview and coordinate segmentation, automation and maintenance of customer lifecycle journeys based on marketing specs;
Perform ongoing research into CRM tools and systems with the purpose of...
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program;
Manage, retain and maximize the acquisition potential of existing affiliates;
Motivating existing affiliates to optimize performance;
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set;
Manage campaign performance against deliverables to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives;
Plan, execute, optimize and report on media campaigns and affiliate performance;
Create and implement online advertising campaigns;
Complete weekly and monthly reports;
Provide a high standard and efficient service to our clients;
Work in accordance with the established strategy and within budget to achieve set targets;
Analyze profitability of campaign.
JOB REQUIREMENTS
3+ years of strong affiliate management experience;...
Apr 13, 2020
Full time
KEY RESPONSIBILITIES
Actively seek and recruit new affiliates in key markets in order to expand the program;
Manage, retain and maximize the acquisition potential of existing affiliates;
Motivating existing affiliates to optimize performance;
Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set;
Manage campaign performance against deliverables to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives;
Plan, execute, optimize and report on media campaigns and affiliate performance;
Create and implement online advertising campaigns;
Complete weekly and monthly reports;
Provide a high standard and efficient service to our clients;
Work in accordance with the established strategy and within budget to achieve set targets;
Analyze profitability of campaign.
JOB REQUIREMENTS
3+ years of strong affiliate management experience;...
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone, and email;
Answers inquiries by clarifying desired information; researching, locating, and providing information;
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
Able to handle stressful situations;
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00);
Able to work as part of a team;
Efficiently works together with...
Apr 10, 2020
Full time
Responsibilities:
Provides excellent customer service assistance to casino clients via chat, phone, and email;
Answers inquiries by clarifying desired information; researching, locating, and providing information;
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
Able to handle stressful situations;
Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
Able to work on shifting schedules (morning and night shifts, 00:00-08:00, 08:00-16:00);
Able to work as part of a team;
Efficiently works together with...
