We are a new international betting company growing at a very fast pace and aiming to be an industry leader in sportsbook and casino. We are currently building our team in Limassol, and we are looking for 2nd line Customer Support Agents to join us! The purpose of the 2nd line Customer Service Agent is to ensure that the all CS teams across countries provide exceptional service by coaching, mentoring and delivering daily support to new and existing Customer Service Agents in the different Service Centre and to handle queries raised by VIP customers to deliver the best customer service and experience possible.
Role:
To provide support to 1st Line CS employees in order to solve customers’ queries;
To provide customer support to our VIP players in order to deliver a world class customer service and experience;
To be in relation with providers and other departments in order to solve customers queries and issues raised by 1st line support;
To provide ongoing...
Jun 08, 2020
Full time
We are a new international betting company growing at a very fast pace and aiming to be an industry leader in sportsbook and casino. We are currently building our team in Limassol, and we are looking for 2nd line Customer Support Agents to join us! The purpose of the 2nd line Customer Service Agent is to ensure that the all CS teams across countries provide exceptional service by coaching, mentoring and delivering daily support to new and existing Customer Service Agents in the different Service Centre and to handle queries raised by VIP customers to deliver the best customer service and experience possible.
Role:
To provide support to 1st Line CS employees in order to solve customers’ queries;
To provide customer support to our VIP players in order to deliver a world class customer service and experience;
To be in relation with providers and other departments in order to solve customers queries and issues raised by 1st line support;
To provide ongoing...
Are you proactive, willing to learn and have a positive attitude? Would you like to work in a start-up environment in one of the fastest-growing iGaming companies in the industry?
Our client is looking for an expert Finnish speaking VIP Account Manager to work in their offices in Malta. Interested, or know someone who fits the role? Talk to us!
Tasks include:
Ownership of the Finnish VIP portfolio, including reporting, follow-up and execution plans First point of contact for Support when dealing with these players Together with your manager plan & execute VIP specific CRM campaigns incl. Monitoring campaigns VIP reporting to your manager Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements Effectively identify and manage any risks within areas of...
Apr 28, 2020
Full time
Are you proactive, willing to learn and have a positive attitude? Would you like to work in a start-up environment in one of the fastest-growing iGaming companies in the industry?
Our client is looking for an expert Finnish speaking VIP Account Manager to work in their offices in Malta. Interested, or know someone who fits the role? Talk to us!
Tasks include:
Ownership of the Finnish VIP portfolio, including reporting, follow-up and execution plans First point of contact for Support when dealing with these players Together with your manager plan & execute VIP specific CRM campaigns incl. Monitoring campaigns VIP reporting to your manager Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements Effectively identify and manage any risks within areas of...
Our client is recruiting for an experienced customer support agent to join their continuously growing operations. If you have extensive casino knowledge and enjoy a slot game of 2 (maybe 3) see below the position.
Responsibilities:
Answering customer’s enquiries via email and live chat.
Providing customer support on all aspect of the player experience.
Verifying customer accounts and processing payments.
Crediting Bonuses and Free Spins to Players.
Assisting in fraud and risk management.
Taking care of VIP players.
Qualifications:
Previous Customer Service Experience within a Casino
A minimum of 2 years iGaming Experience – is a must!
Excellent communication skills.
Previous VIP Experience is a big plus.
Impeccable English – written and spoken.
Superb problem-solving skills.
Ability to work independently and as a part of a team.
Be able to handle stress.
Previous experience with Crypto is a major plus.
Outgoing personality with...
Jun 17, 2020
Remote
Our client is recruiting for an experienced customer support agent to join their continuously growing operations. If you have extensive casino knowledge and enjoy a slot game of 2 (maybe 3) see below the position.
Responsibilities:
Answering customer’s enquiries via email and live chat.
Providing customer support on all aspect of the player experience.
Verifying customer accounts and processing payments.
Crediting Bonuses and Free Spins to Players.
Assisting in fraud and risk management.
Taking care of VIP players.
Qualifications:
Previous Customer Service Experience within a Casino
A minimum of 2 years iGaming Experience – is a must!
Excellent communication skills.
Previous VIP Experience is a big plus.
Impeccable English – written and spoken.
Superb problem-solving skills.
Ability to work independently and as a part of a team.
Be able to handle stress.
Previous experience with Crypto is a major plus.
Outgoing personality with...
Are you a VIP Account Manager looking for an exciting job opportunity in Barcelona, Spain ? You will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Does this job sound like the exciting opportunity you have been looking for? Keep reading!
Your key job responsibilities as the VIP Account Manager in Barcelona, Spain will include:
Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP...
Apr 13, 2020
Full time
Are you a VIP Account Manager looking for an exciting job opportunity in Barcelona, Spain ? You will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Does this job sound like the exciting opportunity you have been looking for? Keep reading!
Your key job responsibilities as the VIP Account Manager in Barcelona, Spain will include:
Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP...
Our client is a start-up in the online casino area and are looking for Korean customer services agents to help join their team in Makati. Good level of training, pay and bonus opportunity.
Korean and English spoken and written
Excellent customer service
Telemarketing skills
Polite and courteous
Understanding of online casino market advantageous but not necessary
Must have had 1 year experience in customer service type role
Apr 13, 2020
Full time
Our client is a start-up in the online casino area and are looking for Korean customer services agents to help join their team in Makati. Good level of training, pay and bonus opportunity.
Korean and English spoken and written
Excellent customer service
Telemarketing skills
Polite and courteous
Understanding of online casino market advantageous but not necessary
Must have had 1 year experience in customer service type role
An exceptional opportunity for Chinese Mandarin speaking candidates to have the opportunity to move, work and experience life in a European country for a leading Cryptocurrency casino in their recently established Live Dealer VIP private studio. Also, the opportunity to learn in a very innovative and open environment an enthralling and exciting industry.
Job responsibilities:
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Chinese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of...
Apr 13, 2020
Full time
An exceptional opportunity for Chinese Mandarin speaking candidates to have the opportunity to move, work and experience life in a European country for a leading Cryptocurrency casino in their recently established Live Dealer VIP private studio. Also, the opportunity to learn in a very innovative and open environment an enthralling and exciting industry.
Job responsibilities:
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Chinese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of...
On behalf of our client, we are looking for a Polish speaking VIP Campaign Specialist to join their office in Katowice, Poland
Responsibilities:
Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement,
Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution,
Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement,
Act as a liaison between the VIP team and other internal operational and technical departments,
Work closely with the VIP Campaigns Coordinator and the Head of the VIP team,
Perform other job duties as requested.
Requirements:
At least six months experience in a CRM/VIP/CS department within the iGaming industry,
An understanding...
Apr 10, 2020
Full time
On behalf of our client, we are looking for a Polish speaking VIP Campaign Specialist to join their office in Katowice, Poland
Responsibilities:
Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement,
Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution,
Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement,
Act as a liaison between the VIP team and other internal operational and technical departments,
Work closely with the VIP Campaigns Coordinator and the Head of the VIP team,
Perform other job duties as requested.
Requirements:
At least six months experience in a CRM/VIP/CS department within the iGaming industry,
An understanding...
Our client is looking to hire a new talent to join their VIP team, supporting the growth and profitability of the organisation. The company has a massive base of loyal players, and the company’s goal is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with the company. This is done by using the best tools combined with our unique creativity and tailored personal touch. Responsibilities:
Building strong relationships with valuable customers and providing an extraordinary service and gaming experiences tailored to them, across all products,
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements,
Coordinating retention and reactivation activities; including planning, execution and evaluation,
Handling a customer’s day to day queries including out of hours when necessary, in order to provide the VIP with a...
Apr 10, 2020
Full time
Our client is looking to hire a new talent to join their VIP team, supporting the growth and profitability of the organisation. The company has a massive base of loyal players, and the company’s goal is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with the company. This is done by using the best tools combined with our unique creativity and tailored personal touch. Responsibilities:
Building strong relationships with valuable customers and providing an extraordinary service and gaming experiences tailored to them, across all products,
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements,
Coordinating retention and reactivation activities; including planning, execution and evaluation,
Handling a customer’s day to day queries including out of hours when necessary, in order to provide the VIP with a...
On behalf of our iGaming client, we are looking for an experienced and driven Japanese speaking VIP Executive to join their growing team in Malta.
The right candidate has to deliver the very best in customer service to our high end players, create a community and a feel of belonging for these players.
Assisting the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continual communication with high end players via the telephone and email systems.
Responsibilities:
Manage VIP relationships on a daily basis
Taking calls and emails from players. Owning and resolving player issues
Making promotional and relationship building calls to players
Use social media and chat moderation to build community amongst the players
Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency
Manage gifts and rewards for VIPs on special...
Apr 10, 2020
Full time
On behalf of our iGaming client, we are looking for an experienced and driven Japanese speaking VIP Executive to join their growing team in Malta.
The right candidate has to deliver the very best in customer service to our high end players, create a community and a feel of belonging for these players.
Assisting the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continual communication with high end players via the telephone and email systems.
Responsibilities:
Manage VIP relationships on a daily basis
Taking calls and emails from players. Owning and resolving player issues
Making promotional and relationship building calls to players
Use social media and chat moderation to build community amongst the players
Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency
Manage gifts and rewards for VIPs on special...
DESCRIPTION
VIP department is looking for our next colleague to join our team on the role of VIP Sales manager
What Will You Do?
Full-fledged work with VIP customers;
Develop and maintain a strong connection with the VIP clients;
Seminars and webinars conducted by the manager;
Support of the VIP clients through all means;
Completing VIP departments personal KPI on the monthly basis;
Willingness to go on a business trip;
REQUIREMENTS
Key Skills Required :
Native-level German speaker;
Fluent in English;
Minimum sales experience - 1 year in forex or relevant sphere;
Basic market analysis;
CRM;
Additional Skills Preferred
Bachelor's Degree or equivalent;
Pro-active life position;
Willingness to develop in the company;
Public speech;
Presentations skills;
Advanced user of MC Office
BENEFITS
Work in a dynamic and fast-paced international company
Beautiful emerging...
Apr 09, 2020
Full time
DESCRIPTION
VIP department is looking for our next colleague to join our team on the role of VIP Sales manager
What Will You Do?
Full-fledged work with VIP customers;
Develop and maintain a strong connection with the VIP clients;
Seminars and webinars conducted by the manager;
Support of the VIP clients through all means;
Completing VIP departments personal KPI on the monthly basis;
Willingness to go on a business trip;
REQUIREMENTS
Key Skills Required :
Native-level German speaker;
Fluent in English;
Minimum sales experience - 1 year in forex or relevant sphere;
Basic market analysis;
CRM;
Additional Skills Preferred
Bachelor's Degree or equivalent;
Pro-active life position;
Willingness to develop in the company;
Public speech;
Presentations skills;
Advanced user of MC Office
BENEFITS
Work in a dynamic and fast-paced international company
Beautiful emerging...
VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain
SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain. Our client is dynamic, creative, and has an incredibly talented work-force.
Key Responsibilities
Provide an immaculate service to VIP members encouraging loyalty.
Manage workflow and referrals from the VIP Hosts.
Be proactive with a 360 degree approach to build long term relationships with VIP player.
Support VIP players in managing their Casino needs and general requirements.
Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.
Deal with escalated issues/queries of VIP Host and offer advice & source solutions.
Lead by example and achieve high satisfaction levels when dealing with VIP members.
Meet pre-determined...
Apr 09, 2020
Full time
VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain
SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain. Our client is dynamic, creative, and has an incredibly talented work-force.
Key Responsibilities
Provide an immaculate service to VIP members encouraging loyalty.
Manage workflow and referrals from the VIP Hosts.
Be proactive with a 360 degree approach to build long term relationships with VIP player.
Support VIP players in managing their Casino needs and general requirements.
Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.
Deal with escalated issues/queries of VIP Host and offer advice & source solutions.
Lead by example and achieve high satisfaction levels when dealing with VIP members.
Meet pre-determined...
Responsibilities:
Develop personal relationships with elite players and potential VIPs, and build individual account plans
Perform daily Market Maintenance checks to ensure appropriate and regular contacts were made with VIP accounts of all levels
Set up bonuses for VIP players according to guidelines
Design, communicate, and execute promotions and campaigns that are relevant to the market and player segment, together with the Content and CRM teams
Design, execute, and host events that both reward and generate further value from VIP segments
Handle all event logistics for the host and VIP guests, including flights, transfers, accommodation, meals, location scouting, supplier management, and contingency plans
Own and follow Source of Wealth and RG processes, ensuring all VIP players meet the requirements of the local Gaming Commission policy while minimizing interruption to their playing experience
Own and resolve VIP complaints and escalations, and manage all VIP...
Apr 07, 2020
Full time
Responsibilities:
Develop personal relationships with elite players and potential VIPs, and build individual account plans
Perform daily Market Maintenance checks to ensure appropriate and regular contacts were made with VIP accounts of all levels
Set up bonuses for VIP players according to guidelines
Design, communicate, and execute promotions and campaigns that are relevant to the market and player segment, together with the Content and CRM teams
Design, execute, and host events that both reward and generate further value from VIP segments
Handle all event logistics for the host and VIP guests, including flights, transfers, accommodation, meals, location scouting, supplier management, and contingency plans
Own and follow Source of Wealth and RG processes, ensuring all VIP players meet the requirements of the local Gaming Commission policy while minimizing interruption to their playing experience
Own and resolve VIP complaints and escalations, and manage all VIP...
Our client is looking to hire a new talent to join their VIP team, supporting the growth and profitability of the organisation. The company has a massive base of loyal players, and the company’s goal is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with the company. This is done by using the best tools combined with our unique creativity and tailored personal touch. Responsibilities:
Building strong relationships with valuable customers and providing an extraordinary service and gaming experiences tailored to them, across all products,
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements,
Coordinating retention and reactivation activities; including planning, execution and evaluation,
Handling a customer’s day to day queries including out of hours when necessary, in order to provide the VIP with a...
Apr 07, 2020
Full time
Our client is looking to hire a new talent to join their VIP team, supporting the growth and profitability of the organisation. The company has a massive base of loyal players, and the company’s goal is to deliver extraordinary entertainment in the right channel and at the right time throughout the player’s time with the company. This is done by using the best tools combined with our unique creativity and tailored personal touch. Responsibilities:
Building strong relationships with valuable customers and providing an extraordinary service and gaming experiences tailored to them, across all products,
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements,
Coordinating retention and reactivation activities; including planning, execution and evaluation,
Handling a customer’s day to day queries including out of hours when necessary, in order to provide the VIP with a...
On behalf of our client, we are looking for a Polish speaking VIP Campaign Specialist to join their office in Katowice, Poland
Responsibilities:
Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement,
Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution,
Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement,
Act as a liaison between the VIP team and other internal operational and technical departments,
Work closely with the VIP Campaigns Coordinator and the Head of the VIP team,
Perform other job duties as requested.
Requirements:
At least six months experience in a CRM/VIP/CS department within the iGaming industry,
An understanding...
Apr 07, 2020
Full time
On behalf of our client, we are looking for a Polish speaking VIP Campaign Specialist to join their office in Katowice, Poland
Responsibilities:
Own, plan, review, optimise, innovate and execute the internal and external CRM VIP processes across segmentation tools, communication channels and reward systems, on an ongoing basis, with the goal of increasing efficiency as well as player engagement,
Be a point of escalation for CRM, VIP-related technical problems and work towards their timely resolution,
Follow competitors, the industry and overall CRM practices to stay relevant and find ways to improve VIP engagement,
Act as a liaison between the VIP team and other internal operational and technical departments,
Work closely with the VIP Campaigns Coordinator and the Head of the VIP team,
Perform other job duties as requested.
Requirements:
At least six months experience in a CRM/VIP/CS department within the iGaming industry,
An understanding...
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
• A similar position held and ideally experience of at least 18 months
• Experience within the online Gaming world sportsbook or casino ideally a bit of both
• Proven knowledge or customer service and retention
• Experience of managing and looking after high-end clientele
• Working across multiple products, with a focus on casino, games, sports and poker.
• Managing and looking after high-end...
Apr 07, 2020
Permanent
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
• A similar position held and ideally experience of at least 18 months
• Experience within the online Gaming world sportsbook or casino ideally a bit of both
• Proven knowledge or customer service and retention
• Experience of managing and looking after high-end clientele
• Working across multiple products, with a focus on casino, games, sports and poker.
• Managing and looking after high-end...
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users.
The Customer Retention team is responsible for the full customer lifecycles after registration. This includes conversion, retention, reactivation and VIP Management. We are a team that plays to win by achieving our targets and by playing an important part in the overall Tipico team.
Job Description
Your pitch:
As VIP Account Manager, you will be responsible for high valuable users with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. Due to...
Apr 05, 2020
Full time
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users.
The Customer Retention team is responsible for the full customer lifecycles after registration. This includes conversion, retention, reactivation and VIP Management. We are a team that plays to win by achieving our targets and by playing an important part in the overall Tipico team.
Job Description
Your pitch:
As VIP Account Manager, you will be responsible for high valuable users with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. Due to...
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal...
Apr 03, 2020
Full time
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal...
Manage VIP relationships on a daily basis. Taking calls and emails from players. Owning and resolving player issues. Making promotional and relationship building calls to players. Use social media and chat moderation to build community amongst the players. Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency. Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries. Organising and attending VIP events. Using IT systems to crediting and record player bonuses. Use IT systems to deliver effective promotional campaigns. Meet targets against productivity, quality and KPI delivery. Experience & skills Native Japanese speakers Customer Service expertise is essential. Proficient in Microsoft Office applications particularly Excel. Outgoing personality with a can do attitude. Comfortable talking to customers on the phone with a sales attitude Excellent time management and organisational...
Apr 01, 2020
Full time
Manage VIP relationships on a daily basis. Taking calls and emails from players. Owning and resolving player issues. Making promotional and relationship building calls to players. Use social media and chat moderation to build community amongst the players. Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency. Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries. Organising and attending VIP events. Using IT systems to crediting and record player bonuses. Use IT systems to deliver effective promotional campaigns. Meet targets against productivity, quality and KPI delivery. Experience & skills Native Japanese speakers Customer Service expertise is essential. Proficient in Microsoft Office applications particularly Excel. Outgoing personality with a can do attitude. Comfortable talking to customers on the phone with a sales attitude Excellent time management and organisational...
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
A similar position held and ideally experience of at least 18 months
Experience within the online Gaming world sportsbook or casino ideally a bit of both
Proven knowledge or customer service and retention
Experience of managing and looking after high-end clientele
Working across multiple products, with a focus on casino, games, sports and poker.
Managing and looking after high-end clientele...
Mar 31, 2020
Permanent
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
A similar position held and ideally experience of at least 18 months
Experience within the online Gaming world sportsbook or casino ideally a bit of both
Proven knowledge or customer service and retention
Experience of managing and looking after high-end clientele
Working across multiple products, with a focus on casino, games, sports and poker.
Managing and looking after high-end clientele...
Role
This iGaming company launched in 2017 and they focus on several exciting markets incl. Nordic region, Canada, New Zealand and India to come. They are growing very fast and are entering the next big growing phase.
As a Junior VIP Coordinator your main responsibility is to follow up high stake players, monitoring the trends of the industry and always aiming for the highest customer satisfaction. You understand both the industry, players' needs and the casino product.
Responsibilities
# Build strong and durable relationships with VIP players (emails and calls)
# Provide outstanding service and work closely with the support team
# Assist Head of CRM to manage the VIP life cycle to maximize lifetime value
# Develop and execute VIP campaigns
# Monitor individual customer day-to-day performance
# Provide weekly report on VIPs activities and behaviour
Qualifications & Experience
You need to have a strong passion for online casino
You have...
Mar 31, 2020
Full time
Role
This iGaming company launched in 2017 and they focus on several exciting markets incl. Nordic region, Canada, New Zealand and India to come. They are growing very fast and are entering the next big growing phase.
As a Junior VIP Coordinator your main responsibility is to follow up high stake players, monitoring the trends of the industry and always aiming for the highest customer satisfaction. You understand both the industry, players' needs and the casino product.
Responsibilities
# Build strong and durable relationships with VIP players (emails and calls)
# Provide outstanding service and work closely with the support team
# Assist Head of CRM to manage the VIP life cycle to maximize lifetime value
# Develop and execute VIP campaigns
# Monitor individual customer day-to-day performance
# Provide weekly report on VIPs activities and behaviour
Qualifications & Experience
You need to have a strong passion for online casino
You have...
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