Our client is a start-up in the online casino area and are looking for Korean customer services agents to help join their team in Makati. Good level of training, pay and bonus opportunity.
Korean and English spoken and written
Excellent customer service
Telemarketing skills
Polite and courteous
Understanding of online casino market advantageous but not necessary
Must have had 1 year experience in customer service type role
Jan 17, 2020
Full time
Our client is a start-up in the online casino area and are looking for Korean customer services agents to help join their team in Makati. Good level of training, pay and bonus opportunity.
Korean and English spoken and written
Excellent customer service
Telemarketing skills
Polite and courteous
Understanding of online casino market advantageous but not necessary
Must have had 1 year experience in customer service type role
An exceptional opportunity for Chinese Mandarin speaking candidates to have the opportunity to move, work and experience life in a European country for a leading Cryptocurrency casino in their recently established Live Dealer VIP private studio. Also, the opportunity to learn in a very innovative and open environment an enthralling and exciting industry.
Job responsibilities:
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Chinese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of responsibility and aspire to be the best at what you do
The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
What you can expect of us:
A fun, fair and fast workplace
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
Unique personal development opportunities within the company
Multiple possibilities to attend conferences and events
No corporate BS
If you feel you belong with us, please apply now!
Please note salary is made in NET.
Jan 17, 2020
Full time
An exceptional opportunity for Chinese Mandarin speaking candidates to have the opportunity to move, work and experience life in a European country for a leading Cryptocurrency casino in their recently established Live Dealer VIP private studio. Also, the opportunity to learn in a very innovative and open environment an enthralling and exciting industry.
Job responsibilities:
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Chinese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of responsibility and aspire to be the best at what you do
The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
What you can expect of us:
A fun, fair and fast workplace
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
Unique personal development opportunities within the company
Multiple possibilities to attend conferences and events
No corporate BS
If you feel you belong with us, please apply now!
Please note salary is made in NET.
Are you a VIP Account Manager looking for an exciting job opportunity in Barcelona, Spain ? You will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Does this job sound like the exciting opportunity you have been looking for? Keep reading!
Your key job responsibilities as the VIP Account Manager in Barcelona, Spain will include:
Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team
Welcome potential VIPs to the website after they made their first deposits
Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
Contact big winners and big losers on a daily basis
Knowledge sharing with other VIP Account Managers
Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations
Requirements for this VIP Account Manager job in Barcelona, Spain :
Must have an EU work permit
Excellent communicator across all channels with high confidence on the phone
Business- and sales oriented approach
Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer)
Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus
Ability to deliver results and outstanding services whilst working to tight timelines
Flexibility to work shifts, including evenings, weekends as well as public holidays
Self-starter with a positive, can-do attitude and good problem solving skills
If you meet the above requirements for this VIP Account Manager job in Barcelona, Spain , we would like to hear from you!
Jan 17, 2020
Full time
Are you a VIP Account Manager looking for an exciting job opportunity in Barcelona, Spain ? You will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Does this job sound like the exciting opportunity you have been looking for? Keep reading!
Your key job responsibilities as the VIP Account Manager in Barcelona, Spain will include:
Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team
Welcome potential VIPs to the website after they made their first deposits
Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
Contact big winners and big losers on a daily basis
Knowledge sharing with other VIP Account Managers
Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations
Requirements for this VIP Account Manager job in Barcelona, Spain :
Must have an EU work permit
Excellent communicator across all channels with high confidence on the phone
Business- and sales oriented approach
Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer)
Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus
Ability to deliver results and outstanding services whilst working to tight timelines
Flexibility to work shifts, including evenings, weekends as well as public holidays
Self-starter with a positive, can-do attitude and good problem solving skills
If you meet the above requirements for this VIP Account Manager job in Barcelona, Spain , we would like to hear from you!
If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!
We’re looking for someone who is passionate about providing exceptional customer service. It’s essential that you’re a people-person with top-notch communication skills as you’ll be chatting to customers every day and building relationships with them.
Responsibilities:
Host a variety of casino games live on camera for real players in our studio
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Japanese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of responsibility and aspire to be the best at what you do
The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
What you can expect:
A fun, fair and fast workplace
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
The best work parties and events
A company gym membership at one of the largest gyms in Estonia
Unique personal development opportunities within the company
Flexible holiday structure and sick pay
Multiple possibilities to attend conferences and events
No corporate BS
Comfortable offices with plenty of fruit, drinks and good vibes
Jan 17, 2020
Full time
If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!
We’re looking for someone who is passionate about providing exceptional customer service. It’s essential that you’re a people-person with top-notch communication skills as you’ll be chatting to customers every day and building relationships with them.
Responsibilities:
Host a variety of casino games live on camera for real players in our studio
Host a variety of casino games live on camera for real players in our studio
Maintain the highest professional standards at all times
Interact with, and provide an engaging and rewarding experience for our live players
Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required
What we expect of you:
Fluent knowledge and understanding of the Japanese Language
The desire to provide exceptional customer service
Positive, pro-active approach to work, with a flexible, can-do attitude
A sense of responsibility and aspire to be the best at what you do
The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues
What you can expect:
A fun, fair and fast workplace
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
The best work parties and events
A company gym membership at one of the largest gyms in Estonia
Unique personal development opportunities within the company
Flexible holiday structure and sick pay
Multiple possibilities to attend conferences and events
No corporate BS
Comfortable offices with plenty of fruit, drinks and good vibes
Job description
Our client, a well established igaming operator with multiple cool brands are now looking for a Japanese VIP Account Manager to join their amazing office in Tallinn, Estonia. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!
You’ll be an essential member of the VIP team, managing a portfolio of clients who demand the very best in customer care. You will build a service that exceeds customer expectations by generating a tailored approach which includes events, gifts and experiences. Providing proactive support, you’ll ensure the VIP customers receive the best experience in the industry.
Responsibilities:
You’ll assist the Head of VIP in the ownership of VIP Management and the Loyalty Program, making sure the service is up to date and competitive
Responsible for managing and building strong relationships with your VIP customers and our brand, you’ll find innovative ways of retaining clients and growing their spend, whilst dealing with any escalations regarding account closures, responsible gambling issues, event-related inquiries and bonus inquiries.
You will have strong analytical skills, analysing player activity and behaviour, identifying new VIP customers, carrying out daily reviews of the biggest wins and losses and providing regular feedback by means of weekly reporting.
Analysing the performance of your portfolio and key KPIs to understand the headlines, identify key opportunities and threats and take appropriate action.
Working with the VIP CRM Manager, you’ll plan and execute VIP campaigns/activities within budget for active and lapsed customers on a monthly, quarterly and yearly basis, focussing on increasing revenue of the existing player database and potential VIP revenue.
You’ll assist the Head of VIP in managing the entire VIP life cycle from strategic planning to tactical activities, maximising player lifetime revenues and applying best practice in relation to hosting and attending events
What we expect from you:
Experience managing demanding customers
Knowledge of sports and casino products
Excellent communications skills and an eye for detail
Native level verbal and written communication in Japanese
Excellent verbal and written English language knowledge
What you can expect of us:
A fun, fair and fast work place
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
The best work parties and events
24 hackathon days per a year
Knowledge sharing sessions and events
A company gym membership at one of the largest gyms in Estonia
Unique personal development opportunities within the company
Flexible holiday structure and sick pay
Multiple possibilities to attend conferences and events
No corporate BS
Comfortable offices with plenty of fruit, drinks and good vibes
Jan 17, 2020
Full time
Job description
Our client, a well established igaming operator with multiple cool brands are now looking for a Japanese VIP Account Manager to join their amazing office in Tallinn, Estonia. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!
You’ll be an essential member of the VIP team, managing a portfolio of clients who demand the very best in customer care. You will build a service that exceeds customer expectations by generating a tailored approach which includes events, gifts and experiences. Providing proactive support, you’ll ensure the VIP customers receive the best experience in the industry.
Responsibilities:
You’ll assist the Head of VIP in the ownership of VIP Management and the Loyalty Program, making sure the service is up to date and competitive
Responsible for managing and building strong relationships with your VIP customers and our brand, you’ll find innovative ways of retaining clients and growing their spend, whilst dealing with any escalations regarding account closures, responsible gambling issues, event-related inquiries and bonus inquiries.
You will have strong analytical skills, analysing player activity and behaviour, identifying new VIP customers, carrying out daily reviews of the biggest wins and losses and providing regular feedback by means of weekly reporting.
Analysing the performance of your portfolio and key KPIs to understand the headlines, identify key opportunities and threats and take appropriate action.
Working with the VIP CRM Manager, you’ll plan and execute VIP campaigns/activities within budget for active and lapsed customers on a monthly, quarterly and yearly basis, focussing on increasing revenue of the existing player database and potential VIP revenue.
You’ll assist the Head of VIP in managing the entire VIP life cycle from strategic planning to tactical activities, maximising player lifetime revenues and applying best practice in relation to hosting and attending events
What we expect from you:
Experience managing demanding customers
Knowledge of sports and casino products
Excellent communications skills and an eye for detail
Native level verbal and written communication in Japanese
Excellent verbal and written English language knowledge
What you can expect of us:
A fun, fair and fast work place
Competitive pay
A work environment that welcomes your ideas and suggestions, big or small
The best work parties and events
24 hackathon days per a year
Knowledge sharing sessions and events
A company gym membership at one of the largest gyms in Estonia
Unique personal development opportunities within the company
Flexible holiday structure and sick pay
Multiple possibilities to attend conferences and events
No corporate BS
Comfortable offices with plenty of fruit, drinks and good vibes
On behalf of our iGaming client, we are looking for an experienced and driven Japanese speaking VIP Executive to join their growing team in Malta.
The right candidate has to deliver the very best in customer service to our high end players, create a community and a feel of belonging for these players.
Assisting the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continual communication with high end players via the telephone and email systems.
Responsibilities:
Manage VIP relationships on a daily basis
Taking calls and emails from players. Owning and resolving player issues
Making promotional and relationship building calls to players
Use social media and chat moderation to build community amongst the players
Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency
Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries
Organising and attending VIP events
Using IT systems to crediting and record player bonuses
Use IT systems to deliver effective promotional campaigns
Meet targets against productivity, quality and KPI delivery
Requirements:
Native Japanese speakers
Customer Service expertise is essential
Proficient in Microsoft Office applications particularly Excel
Outgoing personality with a can do attitude
Comfortable talking to customers on the phone with a sales attitude
Excellent time management and organisational skills
Excellent communication and interpersonal skills
Experience in the iGaming industry is required
Jan 15, 2020
Full time
On behalf of our iGaming client, we are looking for an experienced and driven Japanese speaking VIP Executive to join their growing team in Malta.
The right candidate has to deliver the very best in customer service to our high end players, create a community and a feel of belonging for these players.
Assisting the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continual communication with high end players via the telephone and email systems.
Responsibilities:
Manage VIP relationships on a daily basis
Taking calls and emails from players. Owning and resolving player issues
Making promotional and relationship building calls to players
Use social media and chat moderation to build community amongst the players
Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency
Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries
Organising and attending VIP events
Using IT systems to crediting and record player bonuses
Use IT systems to deliver effective promotional campaigns
Meet targets against productivity, quality and KPI delivery
Requirements:
Native Japanese speakers
Customer Service expertise is essential
Proficient in Microsoft Office applications particularly Excel
Outgoing personality with a can do attitude
Comfortable talking to customers on the phone with a sales attitude
Excellent time management and organisational skills
Excellent communication and interpersonal skills
Experience in the iGaming industry is required
VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain
SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain. Our client is dynamic, creative, and has an incredibly talented work-force.
Key Responsibilities
Provide an immaculate service to VIP members encouraging loyalty.
Manage workflow and referrals from the VIP Hosts.
Be proactive with a 360 degree approach to build long term relationships with VIP player.
Support VIP players in managing their Casino needs and general requirements.
Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.
Deal with escalated issues/queries of VIP Host and offer advice & source solutions.
Lead by example and achieve high satisfaction levels when dealing with VIP members.
Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets
Essential Skills
Native Spanish - high levels of written communication, grammar, listening and verbal skills.
High level English - written communication and grammar, listening and verbal skill.
Excellent interpersonal skills, self-confidence and ability to build strong relationships quickly.
Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.
Previous Account Management experience and proven leadership abilities, planning and analysis at a customer level.
Proven ability to effectively use good decision making to enable quick resolution.
Prioritise workload and have the ability to take ownership of daily workload.
Target driven with proven experience of working towards and achieving individual and team targets.
Ability to manage change and operate effectively in a fast moving and dynamic environment.
Working on a shift basis, however also having the flexibility to accommodate the needs of our VIP's when called upon.
The role includes the requirement to be available as an on call referral via Mobile phone on a rota basis with other Account Managers
Jan 13, 2020
Full time
VIP Account Manager | Competitive salary + excellent bonus, benefits package, relocation assistance | Spain
SRGEurope has been appointed to recruit an experienced VIP Account Manager to join a high profile and fast growing online gaming company in Southern Spain. Our client is dynamic, creative, and has an incredibly talented work-force.
Key Responsibilities
Provide an immaculate service to VIP members encouraging loyalty.
Manage workflow and referrals from the VIP Hosts.
Be proactive with a 360 degree approach to build long term relationships with VIP player.
Support VIP players in managing their Casino needs and general requirements.
Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.
Deal with escalated issues/queries of VIP Host and offer advice & source solutions.
Lead by example and achieve high satisfaction levels when dealing with VIP members.
Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets
Essential Skills
Native Spanish - high levels of written communication, grammar, listening and verbal skills.
High level English - written communication and grammar, listening and verbal skill.
Excellent interpersonal skills, self-confidence and ability to build strong relationships quickly.
Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.
Previous Account Management experience and proven leadership abilities, planning and analysis at a customer level.
Proven ability to effectively use good decision making to enable quick resolution.
Prioritise workload and have the ability to take ownership of daily workload.
Target driven with proven experience of working towards and achieving individual and team targets.
Ability to manage change and operate effectively in a fast moving and dynamic environment.
Working on a shift basis, however also having the flexibility to accommodate the needs of our VIP's when called upon.
The role includes the requirement to be available as an on call referral via Mobile phone on a rota basis with other Account Managers
DESCRIPTION
VIP department is looking for our next colleague to join our team on the role of VIP Sales manager
What Will You Do?
Full-fledged work with VIP customers;
Develop and maintain a strong connection with the VIP clients;
Seminars and webinars conducted by the manager;
Support of the VIP clients through all means;
Completing VIP departments personal KPI on the monthly basis;
Willingness to go on a business trip;
REQUIREMENTS
Key Skills Required :
Native-level German speaker;
Fluent in English;
Minimum sales experience - 1 year in forex or relevant sphere;
Basic market analysis;
CRM;
Additional Skills Preferred
Bachelor's Degree or equivalent;
Pro-active life position;
Willingness to develop in the company;
Public speech;
Presentations skills;
Advanced user of MC Office
BENEFITS
Work in a dynamic and fast-paced international company
Beautiful emerging European destination in Cyprus, Limassol
Office with the sea view
Competitive salary and bonuses
Comprehensive medical insurance for all family members
Fun and friendly professional environment
Using leading technologies and modern practices
Excellent training and development opportunities
Rapidly expanding global footprint
About Libertex Group
Libertex is an international brand with a twenty year history in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia owing to its first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.
Jan 13, 2020
Full time
DESCRIPTION
VIP department is looking for our next colleague to join our team on the role of VIP Sales manager
What Will You Do?
Full-fledged work with VIP customers;
Develop and maintain a strong connection with the VIP clients;
Seminars and webinars conducted by the manager;
Support of the VIP clients through all means;
Completing VIP departments personal KPI on the monthly basis;
Willingness to go on a business trip;
REQUIREMENTS
Key Skills Required :
Native-level German speaker;
Fluent in English;
Minimum sales experience - 1 year in forex or relevant sphere;
Basic market analysis;
CRM;
Additional Skills Preferred
Bachelor's Degree or equivalent;
Pro-active life position;
Willingness to develop in the company;
Public speech;
Presentations skills;
Advanced user of MC Office
BENEFITS
Work in a dynamic and fast-paced international company
Beautiful emerging European destination in Cyprus, Limassol
Office with the sea view
Competitive salary and bonuses
Comprehensive medical insurance for all family members
Fun and friendly professional environment
Using leading technologies and modern practices
Excellent training and development opportunities
Rapidly expanding global footprint
About Libertex Group
Libertex is an international brand with a twenty year history in financial markets and online commerce. Libertex provides investors with access to trading stocks, currencies, indices, commodities, gold, oil, gas and many other financial instruments. The Libertex team has more than 2,200,000 customers in Latin America, Europe and Asia owing to its first-class service. Libertex has more than 150 commercial instruments. In 2016, Libertex was recognized by Forex EXPO Awards as the best trading platform; and Global Banking and Finance Review named it the best trading application in the EAEU.
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
• A similar position held and ideally experience of at least 18 months
• Experience within the online Gaming world sportsbook or casino ideally a bit of both
• Proven knowledge or customer service and retention
• Experience of managing and looking after high-end clientele
• Working across multiple products, with a focus on casino, games, sports and poker.
• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
The Job Role:
• Regularly reporting to VIP Manager
• Responsible for higher discretionary sign off limits
• Collating and reporting on weekly VIP figures to the wider business
• Monitoring free bet entries and compiling weekly report
• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
• Liaising with various teams on a daily basis such as Fraud & Payments, CRM and Customer Service.
• Liaising with the communications and design department on delivering innovative campaigns for the website and various marketing and promotional collateral.
• Reporting and gathering analytical data to measure the success of a campaign once live
• Coordinate implement and hosting bespoke high end activities and events as part of the VIP scheme, with the aim of developing existing relationships.
• Manage gifts and rewards for VIP’s on special occasions, birthdays and anniversaries.
• Monitoring customer spend
• Working with our retail clubs to promote cross channel to our customers
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
Jan 13, 2020
Permanent
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
• A similar position held and ideally experience of at least 18 months
• Experience within the online Gaming world sportsbook or casino ideally a bit of both
• Proven knowledge or customer service and retention
• Experience of managing and looking after high-end clientele
• Working across multiple products, with a focus on casino, games, sports and poker.
• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
The Job Role:
• Regularly reporting to VIP Manager
• Responsible for higher discretionary sign off limits
• Collating and reporting on weekly VIP figures to the wider business
• Monitoring free bet entries and compiling weekly report
• Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
• Liaising with various teams on a daily basis such as Fraud & Payments, CRM and Customer Service.
• Liaising with the communications and design department on delivering innovative campaigns for the website and various marketing and promotional collateral.
• Reporting and gathering analytical data to measure the success of a campaign once live
• Coordinate implement and hosting bespoke high end activities and events as part of the VIP scheme, with the aim of developing existing relationships.
• Manage gifts and rewards for VIP’s on special occasions, birthdays and anniversaries.
• Monitoring customer spend
• Working with our retail clubs to promote cross channel to our customers
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users.
The Customer Retention team is responsible for the full customer lifecycles after registration. This includes conversion, retention, reactivation and VIP Management. We are a team that plays to win by achieving our targets and by playing an important part in the overall Tipico team.
Job Description
Your pitch:
As VIP Account Manager, you will be responsible for high valuable users with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time.
Your daily playground:
Monitor and analyse the VIP database daily and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team
Identify and welcome potential VIPs to the website after they made their first deposits
Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
Encourage revenue growth by pro-active platform and product x-sell
Qualifications
Which skills should you bring to the pitch:
German native speaker, with a high level of written German is a must for this role, as well as English to a business standard
Excellent communicator across all channels with high confidence on the phone
Business- and sales-oriented approach
Passion for sports and/or sports betting, especially football
Good analytical skills
Ability to deliver results and outstanding services whilst working to tight timelines
Flexibility to work shifts, including evenings, weekends as well as public holidays
Self-starter with a positive, can-do attitude and good problem-solving skills
Good knowledge of Microsoft Excel and Salesforce is considered a plus
Additional Information
What we offer:
Agile and multicultural company with flat hierarchies
Self-organised, self-responsible and entrepreneurial employees
Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare
Opportunities to develop and grow
Relocation Assistance
Office sea-views, social events, healthy treats, kitchen on every floor
Jan 11, 2020
Full time
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users.
The Customer Retention team is responsible for the full customer lifecycles after registration. This includes conversion, retention, reactivation and VIP Management. We are a team that plays to win by achieving our targets and by playing an important part in the overall Tipico team.
Job Description
Your pitch:
As VIP Account Manager, you will be responsible for high valuable users with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time.
Your daily playground:
Monitor and analyse the VIP database daily and take appropriate actions to ensure maximum value through their life cycle
Constantly reactivate players with calls, emails, SMS and chat
Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
Communicate with other teams to ensure optimisation of player management
Create and oversee marketing and player management strategies for VIPs
Collect feedback by talking to VIP players and escalate it to responsible team
Identify and welcome potential VIPs to the website after they made their first deposits
Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers
Encourage revenue growth by pro-active platform and product x-sell
Qualifications
Which skills should you bring to the pitch:
German native speaker, with a high level of written German is a must for this role, as well as English to a business standard
Excellent communicator across all channels with high confidence on the phone
Business- and sales-oriented approach
Passion for sports and/or sports betting, especially football
Good analytical skills
Ability to deliver results and outstanding services whilst working to tight timelines
Flexibility to work shifts, including evenings, weekends as well as public holidays
Self-starter with a positive, can-do attitude and good problem-solving skills
Good knowledge of Microsoft Excel and Salesforce is considered a plus
Additional Information
What we offer:
Agile and multicultural company with flat hierarchies
Self-organised, self-responsible and entrepreneurial employees
Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare
Opportunities to develop and grow
Relocation Assistance
Office sea-views, social events, healthy treats, kitchen on every floor
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal profile to ‘know your VIP’, allowing you to recommend tailored rewards, experiences and communication preferences
Handling wide variety of player & account queries including taking ownership of any problems or requests from VIPs and ensuring these are addressed directly or escalated to the appropriate channel.
Becoming an expert in multiple gaming products, being able to talk the players language from types of game variants to poker slang
Constantly reactivate players with calls, emails, SMS and chat.
Skills & Competencies
Deliver a strong service experience to differentiate the brand from the competition
Highly numerate and analytical
Self-motivated with ability to work independently
Excellent communicator across all channels with high confidence on the phone.
Passion for Casino and knowledge of Casino games
Self-starter with a positive, can-do attitude and good analytical skills.
Ability to deliver results and outstanding services whilst working to tight timelines.
Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management
Must be adaptable, flexible, and willing to change, when appropriate
On behalf of our client, we are looking for a -. This could be an excellent opportunity for you to boost your career or gain more experience!
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 09, 2020
Full time
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal profile to ‘know your VIP’, allowing you to recommend tailored rewards, experiences and communication preferences
Handling wide variety of player & account queries including taking ownership of any problems or requests from VIPs and ensuring these are addressed directly or escalated to the appropriate channel.
Becoming an expert in multiple gaming products, being able to talk the players language from types of game variants to poker slang
Constantly reactivate players with calls, emails, SMS and chat.
Skills & Competencies
Deliver a strong service experience to differentiate the brand from the competition
Highly numerate and analytical
Self-motivated with ability to work independently
Excellent communicator across all channels with high confidence on the phone.
Passion for Casino and knowledge of Casino games
Self-starter with a positive, can-do attitude and good analytical skills.
Ability to deliver results and outstanding services whilst working to tight timelines.
Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management
Must be adaptable, flexible, and willing to change, when appropriate
On behalf of our client, we are looking for a -. This could be an excellent opportunity for you to boost your career or gain more experience!
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Manage VIP relationships on a daily basis. Taking calls and emails from players. Owning and resolving player issues. Making promotional and relationship building calls to players. Use social media and chat moderation to build community amongst the players. Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency. Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries. Organising and attending VIP events. Using IT systems to crediting and record player bonuses. Use IT systems to deliver effective promotional campaigns. Meet targets against productivity, quality and KPI delivery. Experience & skills Native Japanese speakers Customer Service expertise is essential. Proficient in Microsoft Office applications particularly Excel. Outgoing personality with a can do attitude. Comfortable talking to customers on the phone with a sales attitude Excellent time management and organisational skills. Excellent communication and interpersonal skills. Experience in the iGaming industry is required
Jan 06, 2020
Full time
Manage VIP relationships on a daily basis. Taking calls and emails from players. Owning and resolving player issues. Making promotional and relationship building calls to players. Use social media and chat moderation to build community amongst the players. Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency. Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries. Organising and attending VIP events. Using IT systems to crediting and record player bonuses. Use IT systems to deliver effective promotional campaigns. Meet targets against productivity, quality and KPI delivery. Experience & skills Native Japanese speakers Customer Service expertise is essential. Proficient in Microsoft Office applications particularly Excel. Outgoing personality with a can do attitude. Comfortable talking to customers on the phone with a sales attitude Excellent time management and organisational skills. Excellent communication and interpersonal skills. Experience in the iGaming industry is required
Role
This iGaming company launched in 2017 and they focus on several exciting markets incl. Nordic region, Canada, New Zealand and India to come. They are growing very fast and are entering the next big growing phase.
As a Junior VIP Coordinator your main responsibility is to follow up high stake players, monitoring the trends of the industry and always aiming for the highest customer satisfaction. You understand both the industry, players' needs and the casino product.
Responsibilities
# Build strong and durable relationships with VIP players (emails and calls)
# Provide outstanding service and work closely with the support team
# Assist Head of CRM to manage the VIP life cycle to maximize lifetime value
# Develop and execute VIP campaigns
# Monitor individual customer day-to-day performance
# Provide weekly report on VIPs activities and behaviour
Qualifications & Experience
You need to have a strong passion for online casino
You have experience from customer management (customer service or outbound)
You have excellent English language skills, both written and spoken
If you speak additional languages that's a bonus
You have very strong work ethics and customer-focused
You are self-motivated with problem-solving skills
You sure have ability to take ownership and decisions.
You have a strong desire to professionally grow in a small yet fast-growing team
Jan 06, 2020
Full time
Role
This iGaming company launched in 2017 and they focus on several exciting markets incl. Nordic region, Canada, New Zealand and India to come. They are growing very fast and are entering the next big growing phase.
As a Junior VIP Coordinator your main responsibility is to follow up high stake players, monitoring the trends of the industry and always aiming for the highest customer satisfaction. You understand both the industry, players' needs and the casino product.
Responsibilities
# Build strong and durable relationships with VIP players (emails and calls)
# Provide outstanding service and work closely with the support team
# Assist Head of CRM to manage the VIP life cycle to maximize lifetime value
# Develop and execute VIP campaigns
# Monitor individual customer day-to-day performance
# Provide weekly report on VIPs activities and behaviour
Qualifications & Experience
You need to have a strong passion for online casino
You have experience from customer management (customer service or outbound)
You have excellent English language skills, both written and spoken
If you speak additional languages that's a bonus
You have very strong work ethics and customer-focused
You are self-motivated with problem-solving skills
You sure have ability to take ownership and decisions.
You have a strong desire to professionally grow in a small yet fast-growing team
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
A similar position held and ideally experience of at least 18 months
Experience within the online Gaming world sportsbook or casino ideally a bit of both
Proven knowledge or customer service and retention
Experience of managing and looking after high-end clientele
Working across multiple products, with a focus on casino, games, sports and poker.
Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
The Job Role:
Regularly reporting to VIP Manager
Responsible for higher discretionary sign off limits
Collating and reporting on weekly VIP figures to the wider business
Monitoring free bet entries and compiling weekly report
Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
Liaising with various teams on a daily basis such as Fraud & Payments, CRM and Customer Service.
Liaising with the communications and design department on delivering innovative campaigns for the website and various marketing and promotional collateral.
Reporting and gathering analytical data to measure the success of a campaign once live
Coordinate implement and hosting bespoke high end activities and events as part of the VIP scheme, with the aim of developing existing relationships.
Manage gifts and rewards for VIP’s on special occasions, birthdays and anniversaries.
Monitoring customer spend
Working with our retail clubs to promote cross channel to our customers
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
Jan 05, 2020
Permanent
Recruiting a VIP Executive for a very fast-growing online gambling operator in South West part of London.
As a part of their successful growth they are now looking to add a VIP Executive to the team. The newly hired Executive will work closely with The Head of CRM.
The salary range for this role is from £25,000 to £35,000 plus bonus.
The role will be to predominantly manage high value customer accounts and assist the VIP Manager in the retention, reactivation and acquisition of VIP players for the market leading casino brand of the business.
The Ideal Candidate:
A similar position held and ideally experience of at least 18 months
Experience within the online Gaming world sportsbook or casino ideally a bit of both
Proven knowledge or customer service and retention
Experience of managing and looking after high-end clientele
Working across multiple products, with a focus on casino, games, sports and poker.
Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
The Job Role:
Regularly reporting to VIP Manager
Responsible for higher discretionary sign off limits
Collating and reporting on weekly VIP figures to the wider business
Monitoring free bet entries and compiling weekly report
Managing and looking after high-end clientele through email, phone and account messaging on a daily basis.
Liaising with various teams on a daily basis such as Fraud & Payments, CRM and Customer Service.
Liaising with the communications and design department on delivering innovative campaigns for the website and various marketing and promotional collateral.
Reporting and gathering analytical data to measure the success of a campaign once live
Coordinate implement and hosting bespoke high end activities and events as part of the VIP scheme, with the aim of developing existing relationships.
Manage gifts and rewards for VIP’s on special occasions, birthdays and anniversaries.
Monitoring customer spend
Working with our retail clubs to promote cross channel to our customers
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
We are seeking an enthusiastic candidate for our live presenter vacancy. No experience is required, as full training is provided. The role of the game presenter is to deliver an energetic and entertaining performance while streaming to a live audience from our studios. Great pay rates and multiple benefits! Both full and part time roles available, if interested please contact Chloe at Chloe.savage@hotmail.com . Email a casting picture with a copy of your CV please.
Jan 03, 2020
Full time
We are seeking an enthusiastic candidate for our live presenter vacancy. No experience is required, as full training is provided. The role of the game presenter is to deliver an energetic and entertaining performance while streaming to a live audience from our studios. Great pay rates and multiple benefits! Both full and part time roles available, if interested please contact Chloe at Chloe.savage@hotmail.com . Email a casting picture with a copy of your CV please.
Responsibilities:
Delivering a high level of VIP service essentially via Phone & email / chats in German Constantly monitoring player satisfaction levels Create added value by identifying and maximizing sales opportunities Ensuring growth in VIP Revenue Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue Ability to think outside the box Able to make quick and efficient decisions Creating long term player relationships Making all our players happy in a fast-paced environment Welcoming new VIP Players with a personal touch Strong communicator as well as instinctive solution provider Taking on board feedback, learning and constantly enhancing your already incredible skills Ability to prioritize work and make sure that targets are met on a monthly basis Identifying High Value VIP players & upgrading them to Premium & Prestige VIP Identifying Brand New VIP players and contacting them immediately Working independently and being trusted to make decisions to improve player satisfaction and Monthly results Be an amazing team player every day Requirements:
You are awesome in German & English, both spoken and written Previous experience in a similar position and iGaming background You have experience and a passion in dealing with customers Confident and very Pro-Active! Independent and able to make decisions on the spot – enhancing business values You thrive at multi-tasking Master new skills quickly A super positive attitude over the Phone
Jan 03, 2020
Full time
Responsibilities:
Delivering a high level of VIP service essentially via Phone & email / chats in German Constantly monitoring player satisfaction levels Create added value by identifying and maximizing sales opportunities Ensuring growth in VIP Revenue Calling VIP & Potential VIP Customers on a daily basis with sales offers to increase revenue Ability to think outside the box Able to make quick and efficient decisions Creating long term player relationships Making all our players happy in a fast-paced environment Welcoming new VIP Players with a personal touch Strong communicator as well as instinctive solution provider Taking on board feedback, learning and constantly enhancing your already incredible skills Ability to prioritize work and make sure that targets are met on a monthly basis Identifying High Value VIP players & upgrading them to Premium & Prestige VIP Identifying Brand New VIP players and contacting them immediately Working independently and being trusted to make decisions to improve player satisfaction and Monthly results Be an amazing team player every day Requirements:
You are awesome in German & English, both spoken and written Previous experience in a similar position and iGaming background You have experience and a passion in dealing with customers Confident and very Pro-Active! Independent and able to make decisions on the spot – enhancing business values You thrive at multi-tasking Master new skills quickly A super positive attitude over the Phone
Our client is looking for a Norwegian speaking VIP Account Manager . This is an exciting role covering all aspects of account management, operational processes of the VIP programs, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments . You are a doer, business minded, resilient with a keen eye for detail, solid interpersonal skills and genuine team player. Your true passion lies in leading and driving results getting the customers engaged and delivering the overarching business goals!
Duties & Responsibilities:
Reinforcing the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets
Build exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Act as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
Manage targets and budgets
Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Work alongside our Product and Brand teams to increase brand awareness
Monitor the customer base for the new Potential VIP customers
Plan and execute events within the VIP team; entertain and host customers at various local and global events
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Improve and expand on product and industry expertise to benefit our VIP customers
Requirements:
So you have been in the online gaming industry for a while and have experience with both the casino and Sportsbook services
In your previous experience, you have worked with VIP inquiries and would like to become more of a specialist when dealing with Top VIP customers
You have shown positive interpersonal skills and have the ability to quickly build a rapport with valuable players
Every player should be treated as a VIP and that is your mantra, and that is why you deliver the best customer service
When it comes to communication you are confident and articulate well in both English and Norwegian
This is fine by you whether it’s on e-mail, phone or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be
On top of all this, you are good at multitasking and prioritizing. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly
Jan 02, 2020
Full time
Our client is looking for a Norwegian speaking VIP Account Manager . This is an exciting role covering all aspects of account management, operational processes of the VIP programs, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments . You are a doer, business minded, resilient with a keen eye for detail, solid interpersonal skills and genuine team player. Your true passion lies in leading and driving results getting the customers engaged and delivering the overarching business goals!
Duties & Responsibilities:
Reinforcing the Super VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets
Build exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Act as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
Manage targets and budgets
Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Work alongside our Product and Brand teams to increase brand awareness
Monitor the customer base for the new Potential VIP customers
Plan and execute events within the VIP team; entertain and host customers at various local and global events
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
Improve and expand on product and industry expertise to benefit our VIP customers
Requirements:
So you have been in the online gaming industry for a while and have experience with both the casino and Sportsbook services
In your previous experience, you have worked with VIP inquiries and would like to become more of a specialist when dealing with Top VIP customers
You have shown positive interpersonal skills and have the ability to quickly build a rapport with valuable players
Every player should be treated as a VIP and that is your mantra, and that is why you deliver the best customer service
When it comes to communication you are confident and articulate well in both English and Norwegian
This is fine by you whether it’s on e-mail, phone or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be
On top of all this, you are good at multitasking and prioritizing. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly
A global e-payments provider with locations all over the world is looking for experienced agent who will be providing support to Spanish speaking VIP customers.
be fluent in Spanish and English
have a good level of computer/technical competences
have previous experience in customer support, preferably within payments/financial environment
demonstrate perfect communication skills
be willing to solve problems and take on challenges
The company offers flexible working hours, competative remuneration package, transport to/from the office, dynamic and opportunities for career growth.
Jan 02, 2020
Full time
A global e-payments provider with locations all over the world is looking for experienced agent who will be providing support to Spanish speaking VIP customers.
be fluent in Spanish and English
have a good level of computer/technical competences
have previous experience in customer support, preferably within payments/financial environment
demonstrate perfect communication skills
be willing to solve problems and take on challenges
The company offers flexible working hours, competative remuneration package, transport to/from the office, dynamic and opportunities for career growth.
The VIP Manager will be tasked with enabling teams to deliver on the High Value proposition across the organisation to support sustainable revenue growth across the high value customer segment.
Taking a holistic view of the customer and its proposition through performance insights, communication plans, account management and promotional activity, the role will work across multiple teams to ensure the vision and direction is successfully communicated and delivered on.
The role may require and provide opportunities to work on other commercial projects outside of the High Value remit, particularly within sports, commercial partnerships, gaming and land-based teams.
Responsibilities
Work closely with the BI team to align planning & performance.
Understand performance insights to help prioritise actionable plans to remedy key High Value concerns and opportunities.
Deliver on the direction for High Value priorities through the quarterly High Value planning cycle and outline key bespoke initiatives planned for that month, understanding resource requirements in order to fulfil.
Take ownership of the VIP promotion and marketing plans across Sports, Poker and Casino, analysing campaign ROI to make improvements on future plans.
Maintain high customer experience rate for High value clients through setting and managing customer requests management and resolution.
Coordinate VIP account managers scope of actions and contact plan
Work closely with key stakeholders to ensure marketing plans are delivered successfully and on time,
Project manage VIP initiatives with key stakeholders.
Budget management of the monthly High Value plan; ensuring planned initiatives are within budget.
Establish and supervise extra data and insights collection to provide bespoke personalisation customer interaction
Requirements
Business Insight: Has a nose for business, uses insights to impact commercial drivers. Is competitive.
Drives Results: Gets stuck in and achieves results that impact the bottom line with high levels of energy and enthusiasm
Organised: Plans effectively and efficiently through good time management
Strategic Mindset: Takes a long term view
Decision Quality: Makes quality, long and short term decisions considering various inputs
Collaborates: Is a team player -works with others across the organisation to get things done
Communicates effectively – communicates credibly and effectively across a range of channels and audiences
Stakeholder management & influencing skills: Is comfortable operating at pace to a high standard despite requiring the involvement of multiple stakeholders
Education, Qualifications & Experience
Educated to degree level
Two years’ experience in a Commercial or Marketing role.
Two years of VIP accounts management, hands-on experience with VIPs interaction
Experience in the Gambling/Gaming Industry is desirable but not required
Dec 31, 2019
Full time
The VIP Manager will be tasked with enabling teams to deliver on the High Value proposition across the organisation to support sustainable revenue growth across the high value customer segment.
Taking a holistic view of the customer and its proposition through performance insights, communication plans, account management and promotional activity, the role will work across multiple teams to ensure the vision and direction is successfully communicated and delivered on.
The role may require and provide opportunities to work on other commercial projects outside of the High Value remit, particularly within sports, commercial partnerships, gaming and land-based teams.
Responsibilities
Work closely with the BI team to align planning & performance.
Understand performance insights to help prioritise actionable plans to remedy key High Value concerns and opportunities.
Deliver on the direction for High Value priorities through the quarterly High Value planning cycle and outline key bespoke initiatives planned for that month, understanding resource requirements in order to fulfil.
Take ownership of the VIP promotion and marketing plans across Sports, Poker and Casino, analysing campaign ROI to make improvements on future plans.
Maintain high customer experience rate for High value clients through setting and managing customer requests management and resolution.
Coordinate VIP account managers scope of actions and contact plan
Work closely with key stakeholders to ensure marketing plans are delivered successfully and on time,
Project manage VIP initiatives with key stakeholders.
Budget management of the monthly High Value plan; ensuring planned initiatives are within budget.
Establish and supervise extra data and insights collection to provide bespoke personalisation customer interaction
Requirements
Business Insight: Has a nose for business, uses insights to impact commercial drivers. Is competitive.
Drives Results: Gets stuck in and achieves results that impact the bottom line with high levels of energy and enthusiasm
Organised: Plans effectively and efficiently through good time management
Strategic Mindset: Takes a long term view
Decision Quality: Makes quality, long and short term decisions considering various inputs
Collaborates: Is a team player -works with others across the organisation to get things done
Communicates effectively – communicates credibly and effectively across a range of channels and audiences
Stakeholder management & influencing skills: Is comfortable operating at pace to a high standard despite requiring the involvement of multiple stakeholders
Education, Qualifications & Experience
Educated to degree level
Two years’ experience in a Commercial or Marketing role.
Two years of VIP accounts management, hands-on experience with VIPs interaction
Experience in the Gambling/Gaming Industry is desirable but not required
Tired of rain and grey weather? Ready for an adventure abroad? A young and dynamic team in Limassol, Cyprus have a great job opportunity for a VIP Account Manager to join their team in Limassol, Cyprus . Our client is a large gaming company in Cyprus, and they offer a fantastic opportunity with great salary and benefits!
Your key job responsibilities as the VIP Account Manager in Limassol, Cyprus :
Serve as a trusted account manager to existing VIP Customers
Taking care by any means of VIP Customers queries in a timely and accurate manner
Monitoring the performance of clients and proactively target clients to increase performance
Performing outbound sales calling to targeted groups of clients within their portfolio
Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience
Go the extra mile to engage customers
Further in-house training is provided by the company
Requirements for this VIP Account Manager job in Limassol, Cyprus :
Must be an EU/UK citizen
Experience within the online gaming industry
Excellent writing skills
Ability to multi-task, self-manage their workload and work under pressure
Trustworthiness dealing with high valued players
Proven telemarketing experience
Service and Marketing minded
Strives to meet targets and deadlines
Benefits will include:
Excellent salary
Relocation package: Transportation from the airport and free accommodation for 2 weeks
Flight tickets twice a year for travelling back home
Monthly rent allowance
Monthly bonuses on performance
Yearly Bonus
Full medical insurance
Referral bonus for new colleagues
Exciting company activities
Dec 30, 2019
Full time
Tired of rain and grey weather? Ready for an adventure abroad? A young and dynamic team in Limassol, Cyprus have a great job opportunity for a VIP Account Manager to join their team in Limassol, Cyprus . Our client is a large gaming company in Cyprus, and they offer a fantastic opportunity with great salary and benefits!
Your key job responsibilities as the VIP Account Manager in Limassol, Cyprus :
Serve as a trusted account manager to existing VIP Customers
Taking care by any means of VIP Customers queries in a timely and accurate manner
Monitoring the performance of clients and proactively target clients to increase performance
Performing outbound sales calling to targeted groups of clients within their portfolio
Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience
Go the extra mile to engage customers
Further in-house training is provided by the company
Requirements for this VIP Account Manager job in Limassol, Cyprus :
Must be an EU/UK citizen
Experience within the online gaming industry
Excellent writing skills
Ability to multi-task, self-manage their workload and work under pressure
Trustworthiness dealing with high valued players
Proven telemarketing experience
Service and Marketing minded
Strives to meet targets and deadlines
Benefits will include:
Excellent salary
Relocation package: Transportation from the airport and free accommodation for 2 weeks
Flight tickets twice a year for travelling back home
Monthly rent allowance
Monthly bonuses on performance
Yearly Bonus
Full medical insurance
Referral bonus for new colleagues
Exciting company activities
