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Our client is building their first Digital Marketing Hub with their partner, a Data Consulting and Digital Marketing Agency, dedicated to transform data into tangible business results. As a pioneer in digital and data marketing’s innovation, Artefact works with the largest global brands to redefine the future of customer experience through new technologies. PROFILE As a SEA Trainer Expert, based in Lisbon, you will be the main trainer and expert for this new project. We are launching a team of around 10-15 SEA consultants (to start) from scratch with the help of Google and Artefact you will build our SEA expertise in Lisbon within our team of junior and senior consultants. You will report directly to the Project Manager and have a transversal role within the organization, and you’ll be working closely with Artefact different points of contact. RESPONSIBILITIES Training: • Plan, develop and deliver product training programs based on needs analysis and in conjunction with new...
Sep 30, 2020
Full time
Our client is building their first Digital Marketing Hub with their partner, a Data Consulting and Digital Marketing Agency, dedicated to transform data into tangible business results. As a pioneer in digital and data marketing’s innovation, Artefact works with the largest global brands to redefine the future of customer experience through new technologies. PROFILE As a SEA Trainer Expert, based in Lisbon, you will be the main trainer and expert for this new project. We are launching a team of around 10-15 SEA consultants (to start) from scratch with the help of Google and Artefact you will build our SEA expertise in Lisbon within our team of junior and senior consultants. You will report directly to the Project Manager and have a transversal role within the organization, and you’ll be working closely with Artefact different points of contact. RESPONSIBILITIES Training: • Plan, develop and deliver product training programs based on needs analysis and in conjunction with new...
Our client – a global organization is looking for a driven and self-motivated Trainer who is native in Spanish, fluent in English and will be in charge of the professional training of call-center employees and will deliver training courses. Main Duties:
Developing designing effective training programs and implementing training materials.
The goal is to promote efficiency and competitive advantage by developing the skills of personnel.
Conduct seminars, workshops, individual training sessions.
Conduct evaluations to identify areas of improvement
Monitor employee performance and response to training
The position includes travel of the company’s offices
Responsibilities:
1+ years of experience working as a trainer
English high level
Second language – Spanish
Customer sales and service training experience – big advantage
Experience from call centers – big advantage
Experience from...
Mar 29, 2020
Full time
Our client – a global organization is looking for a driven and self-motivated Trainer who is native in Spanish, fluent in English and will be in charge of the professional training of call-center employees and will deliver training courses. Main Duties:
Developing designing effective training programs and implementing training materials.
The goal is to promote efficiency and competitive advantage by developing the skills of personnel.
Conduct seminars, workshops, individual training sessions.
Conduct evaluations to identify areas of improvement
Monitor employee performance and response to training
The position includes travel of the company’s offices
Responsibilities:
1+ years of experience working as a trainer
English high level
Second language – Spanish
Customer sales and service training experience – big advantage
Experience from call centers – big advantage
Experience from...
A great opportunity to join the Sofia office of one of the fastest developing betting operators in the world.
If you:
speak German (native level or proficiency)
can work within English speaking environment
have previous experience in customer support
have leadership and mentoring skills
know a thing or two about the i-gaming industry
then, there is no reason for you not to apply for Qaulity Coach, where your main responsibilities will be:
daily monitoring of customer support agents’ conducted chats, emails, voice calls
assessment of each agent’s performance, based on set criteria
weekly one-to-one meeting with agents, which will include your feedback about the performance, directions for improving and answering questions
monthly reporting to our Head of Quality about KPI, issues, suggestions, customer insights, etc.
Sounds fun ? Apply and check out the companies great offer, regarding work conditions and remuneration...
Mar 29, 2020
Full time
A great opportunity to join the Sofia office of one of the fastest developing betting operators in the world.
If you:
speak German (native level or proficiency)
can work within English speaking environment
have previous experience in customer support
have leadership and mentoring skills
know a thing or two about the i-gaming industry
then, there is no reason for you not to apply for Qaulity Coach, where your main responsibilities will be:
daily monitoring of customer support agents’ conducted chats, emails, voice calls
assessment of each agent’s performance, based on set criteria
weekly one-to-one meeting with agents, which will include your feedback about the performance, directions for improving and answering questions
monthly reporting to our Head of Quality about KPI, issues, suggestions, customer insights, etc.
Sounds fun ? Apply and check out the companies great offer, regarding work conditions and remuneration...
Reputable Fintech company is looking for a QA Ambassador to join their team in Malta.
The main idea of the role is to ensure quality on service and support functions via quality assurance responsibilities, internal training of employees according to training program, and external training and demo of Back office towards new and existing customers. The role covers three main areas ; Quality Assurance, Employee Training and Merchant Training
Quality Assurance
Regularly evaluate individual Payment Analyst’s performance in accordance with predefined quality measures and scoring guides.
Create and maintain a transparent and auditable record of all evaluation scores and other relevant metrics.
Prepare and submit both regular and ad-hoc reports on individual and collective review results to the Support Manager.
Report on quality issues identified during reviews to the Support Manager and/or the relevant team leaders.
Analyze recurring quality issues and...
Mar 23, 2020
Full time
Reputable Fintech company is looking for a QA Ambassador to join their team in Malta.
The main idea of the role is to ensure quality on service and support functions via quality assurance responsibilities, internal training of employees according to training program, and external training and demo of Back office towards new and existing customers. The role covers three main areas ; Quality Assurance, Employee Training and Merchant Training
Quality Assurance
Regularly evaluate individual Payment Analyst’s performance in accordance with predefined quality measures and scoring guides.
Create and maintain a transparent and auditable record of all evaluation scores and other relevant metrics.
Prepare and submit both regular and ad-hoc reports on individual and collective review results to the Support Manager.
Report on quality issues identified during reviews to the Support Manager and/or the relevant team leaders.
Analyze recurring quality issues and...
The Client Our client, a leader in the FMCG sector, is looking for Training Consultant to join their team in Malta Main Duties
Devise the organisational training strategy
Oversee implementation and assess outcomes
Coach staff on how to measure and improve results
Diagnose problems and draw up actions to solve them
Identify training and development needs to drive suitable initiatives
Requirements
Experience in learning and development or education will be an asset
Excellent communication and interpersonal skills
Propensity to share knowledge and support people to succeed
All candidates MUST be eligible to work in the EU
Mar 22, 2020
Full time
The Client Our client, a leader in the FMCG sector, is looking for Training Consultant to join their team in Malta Main Duties
Devise the organisational training strategy
Oversee implementation and assess outcomes
Coach staff on how to measure and improve results
Diagnose problems and draw up actions to solve them
Identify training and development needs to drive suitable initiatives
Requirements
Experience in learning and development or education will be an asset
Excellent communication and interpersonal skills
Propensity to share knowledge and support people to succeed
All candidates MUST be eligible to work in the EU
The Client Our client, a leader in the FMCG sector, is looking for Training Consultant to join their team in Malta Main Duties
Devise the organisational training strategy
Oversee implementation and assess outcomes
Coach staff on how to measure and improve results
Diagnose problems and draw up actions to solve them
Identify training and development needs to drive suitable initiatives
Requirements
Experience in learning and development or education will be an asset
Excellent communication and interpersonal skills
Propensity to share knowledge and support people to succeed
Mar 19, 2020
Full time
The Client Our client, a leader in the FMCG sector, is looking for Training Consultant to join their team in Malta Main Duties
Devise the organisational training strategy
Oversee implementation and assess outcomes
Coach staff on how to measure and improve results
Diagnose problems and draw up actions to solve them
Identify training and development needs to drive suitable initiatives
Requirements
Experience in learning and development or education will be an asset
Excellent communication and interpersonal skills
Propensity to share knowledge and support people to succeed
Betting Connections is expanding, and we need self-motivated, driven, and ambitious individuals who are looking to develop in a fast paced, target driven environment. We offer industry leading training, helping to turn our Trainee Recruiters into highly skilled Recruitment Specialists. With our next training session in January 2020, we are looking for 4-6 Trainee Recruiters to join our friendly and ambitious teams in Malta. Responsibilities:
Developing and building a network of candidates through various unique and relevant job advertisement web sites and forums.
Inviting candidates for a face-to-face screening process in order to create a profile and use this to match against any live vacancies we may have at the time or for future ones.
Providing advice career advice to your network of candidates, assisting them throughout their Recruitment Process and career.
Obtaining references for each of our candidates
Assisting and advising candidates on CV presentations....
Nov 19, 2019
Full time
Betting Connections is expanding, and we need self-motivated, driven, and ambitious individuals who are looking to develop in a fast paced, target driven environment. We offer industry leading training, helping to turn our Trainee Recruiters into highly skilled Recruitment Specialists. With our next training session in January 2020, we are looking for 4-6 Trainee Recruiters to join our friendly and ambitious teams in Malta. Responsibilities:
Developing and building a network of candidates through various unique and relevant job advertisement web sites and forums.
Inviting candidates for a face-to-face screening process in order to create a profile and use this to match against any live vacancies we may have at the time or for future ones.
Providing advice career advice to your network of candidates, assisting them throughout their Recruitment Process and career.
Obtaining references for each of our candidates
Assisting and advising candidates on CV presentations....