10 Trainer Jobs jobs

Job description: Our client is seeking to recruit a customer-responsible Telesales Team leader who is operationally responsible for the daily sales to one of their customers. Their team currently consists of about 60 employees of all ages, looking for more co-workers to join their growing team in Marbella – Southern Spain.   How does a workday look like the company? The service is full time and working hours are adapted to maximize the sun and culture of southern Spain.    The most important thing for them is their staff, so they often have corporate events, after work competitions and other activities. Being part of the team is more than one job. You will experience a wonderful culture, wonderful climate all year round, and a beautiful lifestyle!                              Responsibilities ; Lead a team of approximately 15-20 sellers. Accountability for your project and your customer Follow-up on sales calls and Sometimes second interviews Coaching and development talks with your group Ensure that sales are of high quality Collaborate with our sales managers and other management to develop operations Performance reporting to internal management and customer Attendance Monitoring and Reporting   Requirements; You should have more experience in sales and leadership skills Experience of previous leadership roles is preferred but not a requirement because we regard your personal qualities as more important for this role. Able to communicate in Swedish at a native level Someone who is results-oriented in to the fingertips. You spread positive energy through your own positive attitude and attitude at work. You should be easy to learn and talk to a larger group. You should be able to coach your employees both as a group and individually. Flexibility and problem solving are very important features because unforeseen problems can occur and must be managed as quickly as possible. Very strong drive and ambition to develop together with the company. Offer : Basic salary + commission Assistance with registration as an employee in Spain (social security, etc.) Great career progression within a fast-growing company. Very beneficial working hours

Training Manager London, United Kingdom Our client is a company where you can grow and develop in your career, where they are fanatical about their clients and staff as they become the greatest customer engagement services company in the world, rich in diversity and talent. The Role: A high-level role heading up out Training & Quality team in their centre of excellence close to London Luton Airport! Main duties: Recruitment, selection, management and development of training and quality staff. Complete reporting requirements for internal and external customers. Involvement in T&Q initiatives. Proven ability to think strategically and implement strategic plans. Involvement in capturing evidence for the company’s certification audits e.g. CCA. Working, in conjunction with the Service Operation, Training and Quality Management Team to set and deliver strategic T&Q vision for the organisation. Working in collaboration with the Service Operation, Training and Quality Team to support the development of all operational staff, through the provision of coaching, support and feedback. Working closely with Business Managers and Clients to agree the T&Q requirements for each contract and to ensure effective delivery on allocated contracts, and input into other contracts to support as required. Managing relevant client communications (VTM; QBR; MBR; reports). Working as part of the implementation project team to ensure effective delivery of new business contracts into the company, including participation in Sales proposal process and scoping visits. Support and lead Delivery Excellence projects. Support a knowledge sharing culture within the company through involvement in knowledge management processes. Agreement with Business Managers on Training and Quality requirements for contracts and ensure delivery of these services. Delivery of quality and coaching requirements covering each language, skill and channel supported. Creating and delivering client specific and development training. Interpreting and analysing information to identify business improvements. Profile: Experience of delivering training and coaching including strong methodology. Minimum of 6 months previous line management experience. Strong knowledge of quality methodology. Excellent written and verbal communication skills with proven ability to communicate at all levels across the business. Ability to influence stakeholders at all levels. Enthusiastic and energetic. Previous experience of managing client relationships. Excellent analytical and report-writing skills. Excellent presentation skills to include experience of MS PowerPoint. Excellent planning, prioritising and organizational skills. Ability to work on own initiative and as part of a team. Excellent attention to detail. Excellent timekeeping, attendance and performance records. Green Belt certified in Lean Sigma or Equivalent. Advanced User of MS Excel. Proven experience of managing & improving NPS/CSAT. (Preferred) Experience with European Clients. The company offers: A bright, modern, place to work with excellent staff facilities. They are based in the heart of Luton, with excellent transport links. Look after your future with our company pension scheme. If moving from abroad, you can benefit from their relocation package and support. Hard work and dedication is rewarded at their annual company awards ceremony. Develop your career in a global company of over 225,000 employees across more than 40 countries!

A great opportunity to join the Sofia office of one of the fastest developing betting operators in the world. If you: speak German (native level or proficiency) can work within English speaking environment have previous experience in customer support have leadership and mentoring skills know a thing or two about the i-gaming industry then, there is no reason for you not to apply for Qaulity Coach, where your main responsibilities will be: daily monitoring of customer support agents’ conducted chats, emails, voice calls assessment of each agent’s performance, based on set criteria weekly one-to-one meeting with agents, which will include your feedback about the performance, directions for improving and answering questions monthly reporting to our Head of Quality about KPI, issues, suggestions, customer insights, etc. Sounds fun ? Apply and check out the companies great offer, regarding work conditions and remuneration package.

Our client – a global organization is looking for a driven and self-motivated Trainer who is native in Spanish, fluent in English and will be in charge of the professional training of call-center employees and will deliver training courses. Main Duties: Developing designing effective training programs and implementing training materials. The goal is to promote efficiency and competitive advantage by developing the skills of personnel. Conduct seminars, workshops, individual training sessions. Conduct evaluations to identify areas of improvement Monitor employee performance and response to training The position includes travel of the company’s offices Responsibilities: 1+ years of experience working as a trainer English high level Second language – Spanish Customer sales and service training experience – big advantage Experience from call centers – big advantage Experience from online/global companies – big advantage Good communication, presentation and public speaking skills Organisational and time management abilities

Our client is a company where you can grow and develop in your career, where they are fanatical about their clients and staff as they become the greatest customer engagement services company in the world, rich in diversity and talent.   The Role: A high-level role heading up our Training & Quality team in their centre of excellence close to London Luton Airport!     Main duties:   Recruitment, selection, management and development of training and quality staff. Complete reporting requirements for internal and external customers. Involvement in T&Q initiatives. Proven ability to think strategically and implement strategic plans. Involvement in capturing evidence for the company’s certification audits e.g. CCA. Working, in conjunction with the Service Operation, Training and Quality Management Team to set and deliver strategic T&Q vision for the organisation Working in collaboration with the Service Operation, Training and Quality Team to support the development of all operational staff, through the provision of coaching, support and feedback Working closely with Business Managers and Clients to agree the T&Q requirements for each contract and to ensure effective delivery on allocated contracts, and input into other contracts to support as required. Managing relevant client communications (VTM; QBR; MBR; reports) Working as part of the implementation project team to ensure effective delivery of new business contracts into the company, including participation in Sales proposal process and scoping visits Support and lead Delivery Excellence projects. Support a knowledge sharing culture within the company through involvement in knowledge management processes. Agreement with Business Managers on Training and Quality requirements for contracts and ensure delivery of these services. Delivery of quality and coaching requirements covering each language, skill and channel supported. Creating and delivering client specific and development training. Interpreting and analysing information to identify business improvements.         Profile:    Experience of delivering training and coaching including strong methodology. Minimum of 6 months previous line management experience Strong knowledge of quality methodology Excellent written and verbal communication skills with proven ability to communicate at all levels across the business Ability to influence stakeholders at all levels Enthusiastic and energetic Previous experience of managing client relationships Excellent analytical and report-writing skills  Excellent presentation skills to include experience of MS PowerPoint Excellent planning, prioritising and organizational skills Ability to work on own initiative and as part of a team Excellent attention to detail Excellent timekeeping, attendance and performance records Green Belt certified in Lean Sigma or Equivalent Advanced User of MS Excel Proven experience of managing & improving NPS/CSAT (Preferred) Experience with European Clients.   The company offers:   A bright, modern, place to work with excellent staff facilities. They are based in the heart of Luton, with excellent transport links. Look after your future with our company pension scheme. If moving from abroad, you can benefit from their relocation package and support. Hard work and dedication is rewarded at their annual company awards ceremony. Develop your career in a global company of over 225,000 employees across more than 40 countries!

The Client Our client, a leader in the  FMCG  sector, is looking for  Training Consultant  to join their team in Malta Main Duties Devise the organisational training strategy Oversee implementation and assess outcomes Coach staff on how to measure and improve results Diagnose problems and draw up actions to solve them Identify training and development needs to drive suitable initiatives Requirements Experience in learning and development or education will be an asset Excellent communication and interpersonal skills Propensity to share knowledge and support people to succeed All candidates MUST be eligible to work in the EU

Reputable Fintech company is looking for a QA Ambassador to join their team in Malta. The main idea of the role is to ensure quality on service and support functions via quality assurance responsibilities, internal training of employees according to training program, and external training and demo of  Back office towards new and existing customers. The role covers three main areas ; Quality Assurance, Employee Training and Merchant Training Quality Assurance Regularly evaluate individual Payment Analyst’s performance in accordance with predefined quality measures and scoring guides. Create and maintain a transparent and auditable record of all evaluation scores and other relevant metrics. Prepare and submit both regular and ad-hoc reports on individual and collective review results to the Support Manager. Report on quality issues identified during reviews to the Support Manager and/or the relevant team leaders. Analyze recurring quality issues and quality trends and regularly report findings to the Support Manager and/or the relevant team leader(s). Document QA processes and procedures and ensure documentation remains up to date. Employee Training Prepare, set up and perform training sessions according to module descriptions Develop training modules and maintain and update training documentation(s) Coordinate with management on new hires and schedule employee training Evaluate and report on progress and training for new and existing employees Evaluate findings from QA function and recommend suitable actions and training Merchant Training Ambassador Perform training sessions for new merchants, existing key merchants, and merchants in the sales process. Develop and productify back office training Develop, produce, maintain and update  training/presentation documentation Prepare and set up back office adjusted to merchants and other stakeholders Evaluate and report on the outcome of back office training sessions with merchants Identify key stakeholders/forums within the company and set procedures to be up to date on feature updates/changes to be reflected within back office training Circulate and make available, within the organisation, the productified back office training program including features as booking, modules, feedback, documentation, contacts etc. Expectations: Knowledge of instructional and learning principles Familiarity with traditional and modern training methods, tools and techniques Ability to conduct analysis and calculate training ROI Sound decision making and documentation skills Ability to present complex information to a variety of audiences Proficiency in Powerpoint and Excel Structured, organised and detail oriented Analytical mindset Familiar with support organisations and operations Experience within Payments and/or Gaming is considered an asset but not a requirement.

The Client Our client, a leader in the  FMCG  sector, is looking for  Training Consultant  to join their team in Malta Main Duties Devise the organisational training strategy Oversee implementation and assess outcomes Coach staff on how to measure and improve results Diagnose problems and draw up actions to solve them Identify training and development needs to drive suitable initiatives Requirements Experience in learning and development or education will be an asset Excellent communication and interpersonal skills Propensity to share knowledge and support people to succeed

Betting Connections is expanding, and we need self-motivated, driven, and ambitious individuals who are looking to develop in a fast paced, target driven environment. We offer industry leading training, helping to turn our Trainee Recruiters into highly skilled Recruitment Specialists. With our next training session in January 2020, we are looking for 4-6 Trainee Recruiters to join our friendly and ambitious teams in Malta. Responsibilities: Developing and building a network of candidates through various unique and relevant job advertisement web sites and forums. Inviting candidates for a face-to-face screening process in order to create a profile and use this to match against any live vacancies we may have at the time or for future ones. Providing advice career advice to your network of candidates, assisting them throughout their Recruitment Process and career. Obtaining references for each of our candidates Assisting and advising candidates on CV presentations. Managing and scheduling of entire interview process: Coaching and providing Interview Preparation for Candidates Obtaining candidate and client interview feedback and managing all communications. Ensuring our database is kept fully updated. Requirements:   Energetic, outgoing, honest and dynamic You ideally come from a target-orientated background Previous recruitment experience is a plus though not a must – full training is provided MUST be Motivated, target and goal orientated! An ambitious attitude and an eagerness to succeed You enjoy working within a team environment Excellent communications skills Computer literate On offer: You will receive industry leading recruitment training both initially and ongoing throughout your Connections Career A competitive base salary and industry leading commission options. Incentives, bonuses and opportunity to increase your basic salary on a quarterly basis A friendly and support team environment Opportunity to travel and attend industry events