Main responsibilities:
Regular contact with our existing clients
Ensure the highest level of Customer Service
Maintain and update our CRM
Work with clients to engage in FX opportunities
Follow up on any client matters
Relationship management
Liaising with relevant teams to ensure quality service delivery
Regularly report to management
Retain existing clients
Main requirements:
Demonstrated work experience in Client Retention and Forex Sales
Fluency in English both verbal and written
Fluency in Swedish, both verbal and written
Proficiency in MS Office
Excellent communications skills
Strong sales skills
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation (up to €600)
shared car
€150 for bills expenses
4 flights/yearly (every quarter)-for EU citizens
Happy hours on weekly basis
Corporate events
Competitions
New offices with food and playground
Private medical insurance
A contemporary work environment
Mar 27, 2020
Full time
Main responsibilities:
Regular contact with our existing clients
Ensure the highest level of Customer Service
Maintain and update our CRM
Work with clients to engage in FX opportunities
Follow up on any client matters
Relationship management
Liaising with relevant teams to ensure quality service delivery
Regularly report to management
Retain existing clients
Main requirements:
Demonstrated work experience in Client Retention and Forex Sales
Fluency in English both verbal and written
Fluency in Swedish, both verbal and written
Proficiency in MS Office
Excellent communications skills
Strong sales skills
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation (up to €600)
shared car
€150 for bills expenses
4 flights/yearly (every quarter)-for EU citizens
Happy hours on weekly basis
Corporate events
Competitions
New offices with food and playground
Private medical insurance
A contemporary work environment
Main responsibilities:
Build and maintain relationships with customers mostly via phone
To actively engage with new client leads and activate them as new clients
Maximize sales activity
To assist clients with queries regarding trading
To assist clients with deposits / withdrawals
To achieve all sales targets on a consistent basis outlined by the Head of Sales
Main requirements
Fluent in English both verbal and written, additional languages will be considered an advantage
Fluent in Swedish both verbal and written
Excellent business written and oral communications skills
Computer literate
Ability to work both in a team environment as well as independently
No FX experience required.
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation
shared car
bills expenses
4 flights/yearly (every quarter)- for U citizens
Happy hours on weekly basis
Corporate events
Competitions
Private medical insurance
A contemporary work environment
Mar 27, 2020
Full time
Main responsibilities:
Build and maintain relationships with customers mostly via phone
To actively engage with new client leads and activate them as new clients
Maximize sales activity
To assist clients with queries regarding trading
To assist clients with deposits / withdrawals
To achieve all sales targets on a consistent basis outlined by the Head of Sales
Main requirements
Fluent in English both verbal and written, additional languages will be considered an advantage
Fluent in Swedish both verbal and written
Excellent business written and oral communications skills
Computer literate
Ability to work both in a team environment as well as independently
No FX experience required.
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation
shared car
bills expenses
4 flights/yearly (every quarter)- for U citizens
Happy hours on weekly basis
Corporate events
Competitions
Private medical insurance
A contemporary work environment
Due to continuous expansion of our operations, we currently seek for a dynamic individual to assume the role of Swedish speaking Sales Agent.
Duties & Responsibilities
• Promote the company’s product and services
• Develop and maintain relationships with prospective and existing clients
• Ensure clients always receive the highest level of services
• Educate clients on how to use the company’s trading platforms
• Keep up to date with the financial markets
• Follow the policies and procedures set by the compliance department.
Key Requirements:
• Excellent knowledge of English and Swedish language, both oral and written
• Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoint
• Excellent organizational skills
• Sales experience within the Financial / FX / Options Industry will be considered as an advantage
• Dynamic, innovative and target driven
• Ability to work in pressure in a fast-moving environment.
Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• Relocation Package (including work permit arrangement if needed)
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Comfortable office in the city centre, Limassol
Mar 25, 2020
Full time
Due to continuous expansion of our operations, we currently seek for a dynamic individual to assume the role of Swedish speaking Sales Agent.
Duties & Responsibilities
• Promote the company’s product and services
• Develop and maintain relationships with prospective and existing clients
• Ensure clients always receive the highest level of services
• Educate clients on how to use the company’s trading platforms
• Keep up to date with the financial markets
• Follow the policies and procedures set by the compliance department.
Key Requirements:
• Excellent knowledge of English and Swedish language, both oral and written
• Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoint
• Excellent organizational skills
• Sales experience within the Financial / FX / Options Industry will be considered as an advantage
• Dynamic, innovative and target driven
• Ability to work in pressure in a fast-moving environment.
Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• Relocation Package (including work permit arrangement if needed)
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Comfortable office in the city centre, Limassol
Due to continuous expansion of our operations, we currently seek for a dynamic individual to assume the role of Sales Retention Agent.
Duties & Responsibilities
• Promote the company’s product and services
• Develop and maintain relationships with prospective and existing clients
• Ensure clients receive the highest level of services at all times
• Educate clients on how to use the company’s trading platforms
• Keep up to date with the financial markets
• Follow the policies and procedures set by the compliance department
Key Requirements:
• Excellent knowledge of English language both oral and written
• Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoinExcellent organizational skills
• Sales experience within the Financial / FX / Options Industry will be considered as an advantage
• Dynamic, innovative and target driven
• Ability to work in pressure in a fast-moving environment Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Comfortable office in the city centre of Limassol
Mar 25, 2020
Full time
Due to continuous expansion of our operations, we currently seek for a dynamic individual to assume the role of Sales Retention Agent.
Duties & Responsibilities
• Promote the company’s product and services
• Develop and maintain relationships with prospective and existing clients
• Ensure clients receive the highest level of services at all times
• Educate clients on how to use the company’s trading platforms
• Keep up to date with the financial markets
• Follow the policies and procedures set by the compliance department
Key Requirements:
• Excellent knowledge of English language both oral and written
• Strong computer skills, CRM, Microsoft Word/ Excel/ PowerPoinExcellent organizational skills
• Sales experience within the Financial / FX / Options Industry will be considered as an advantage
• Dynamic, innovative and target driven
• Ability to work in pressure in a fast-moving environment Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Comfortable office in the city centre of Limassol
An iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (Swedish Speaking) to join our team! They are looking for an enthusiastic person to assist the Swedish and English speaking players across a multi-brand platform! They are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer remains the guiding light for our great team of Customer Support . Based at our fantastic office in sunny Malta , your responsibilities will include:
Assisting our players via chat and e-mail
Providing WOW experience to our players
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Promoting Hero Gaming’s values and products
Ensuring professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or a similar position
A team player with a positive attitude
Good communication and IT-skills
Excellent written and spoken skills in both Swedish and English , knowledge of a 3rd language is an asset
You must be over 18 years old and have a clean police record
Flexible approach to work and ability to work shift including weekends and public holidays
Ambitious and can imagine a future
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Mar 19, 2020
Full time
An iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (Swedish Speaking) to join our team! They are looking for an enthusiastic person to assist the Swedish and English speaking players across a multi-brand platform! They are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer remains the guiding light for our great team of Customer Support . Based at our fantastic office in sunny Malta , your responsibilities will include:
Assisting our players via chat and e-mail
Providing WOW experience to our players
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Promoting Hero Gaming’s values and products
Ensuring professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or a similar position
A team player with a positive attitude
Good communication and IT-skills
Excellent written and spoken skills in both Swedish and English , knowledge of a 3rd language is an asset
You must be over 18 years old and have a clean police record
Flexible approach to work and ability to work shift including weekends and public holidays
Ambitious and can imagine a future
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Mar 19, 2020
Full time
Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
First Line Support Specialist on a fantastic project for a WORLDWIDE IT COMPANY!!
Amsterdam is a thriving tech hub, home to Europe’s fastest broadband speeds with global players such as Google, Netflix, Uber, Salesforce, Cisco, Microsoft, Apple and many many more!
As a First Line Support Specialist you will be responsible for helping customers with their IT problems as quickly and effectively whilst providing a first-class service.
You will be talking to numerous customers diagnosing and resolving complex questions and issues.
Full training is provided, as long as you have great communication skills and speak fluently one of the following:
Danish
Swedish
Norwegian
Not only do you get fantastic training this global employer has brilliant career progression options, once you have passed probation you will be able explore all different routes in different sectors!
Worried about relocating? Don’t be! They will pay up to €1250 for you to move! As well as €22,000 per year, plus €200 bonus per month. Travel to and from work is also paid for!
Interested? Call Chantelle on +44 7801 567 205 or click the link to apply
Mar 06, 2020
Permanent
First Line Support Specialist on a fantastic project for a WORLDWIDE IT COMPANY!!
Amsterdam is a thriving tech hub, home to Europe’s fastest broadband speeds with global players such as Google, Netflix, Uber, Salesforce, Cisco, Microsoft, Apple and many many more!
As a First Line Support Specialist you will be responsible for helping customers with their IT problems as quickly and effectively whilst providing a first-class service.
You will be talking to numerous customers diagnosing and resolving complex questions and issues.
Full training is provided, as long as you have great communication skills and speak fluently one of the following:
Danish
Swedish
Norwegian
Not only do you get fantastic training this global employer has brilliant career progression options, once you have passed probation you will be able explore all different routes in different sectors!
Worried about relocating? Don’t be! They will pay up to €1250 for you to move! As well as €22,000 per year, plus €200 bonus per month. Travel to and from work is also paid for!
Interested? Call Chantelle on +44 7801 567 205 or click the link to apply
Copywriter, Sweden
Location: Malta
Team/ Department: Content
What you'll be doing:
Do you have a flair for ADVENTURE, enjoy CREATIVE CHALLENGES and LOVE THE UNEXPECTED? Imagine doing what you love doing already every single day BUT at work…AND with really awesome people. Sounds CRAZY, right? Well, it isn’t. It’s called writing content for our iGaming client. And guess what? They are looking for a creative thinker with excellent writing, localizing and player conversion skills to help them elevate their content team awesomeness as their full-time, in-house SWEDEN copywriter.
As a Swedish Copywriter, you will form part of the Content Team within the Studio department. The Swedish Copywriter will be both responsible for the localisation into Swedish of pre-existing content as well as creating local content for the website and its digital platforms.
The ideal candidate for this position will have a passion for creating and writing of content in Swedish.
Knowledge of online casino and sports will be considered a plus. The perfect match needs to thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
Specific responsibilities shall include:
Handling creative task requests under pressure
Taking full ownership of all Sweden content across the brand (existing & new content)
Continually raising the bar on creativity, writing fresh copy that connects with the desired audience and drives action
Working closely with SEO, Design, CRM and Marketing teams
Maintaining up-to-date knowledge of communication and industry trends
Staying updated on appropriate style guidelines and brand voice for consistency in messaging
Interpreting briefs to develop and produce creative, local and relevant content across a variety of communication channels such as web, E-Mails, SMSs, Social Media, SEO and print
Creating quality, original and on-brand content within specified timelines
Localizing content provided by the global copywriters
Taking a hands-on role to localize global campaigns and promotions where relevant
Revising copy based on internal and stakeholder feedback/direction
Enhancing the current content to maintain relevance and optimize conversion
Researching and understanding target audiences, through online searches, reviews of existing data and in-person meetings with the Sweden Regional Manager and other Sweden representatives
What they like to see from you: (knowledge, experience, qualifications - what might set you apart?)
Pro-active nature, taking 100% ownership and having a flexible attitude
Results driven
Possessing a keen eye for detail
Team player with the willingness to go that extra mile
Able to work independently, as well as within a team
Other specific requirements include:
Excellent command of the native Sweden language
Bachelor's degree in journalism, Sweden, communications, or related discipline considered a plus
Experience in the online gaming industry considered a plus
Knowledge of Email & SMS marketing
Knowledge of UX and player conversion
A good understanding of how to tell a story using words and images and an understanding of how to create content that draws an audience
Skilled at both long-form content creation and real-time (immediate) content creation and distribution strategies and tactics
Minimum 1-2 years professional copywriting experience with solid portfolio of work
The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it
Good knowledge of MS-Office
How will you be a cut above the rest? (which values or vitals will we look for most from you?)
Mature, proactive & positive 'can do' attitude
You have a knack for problem solving and feel driven by it
You love taking initiative
Company Benefits Package
Our way of showing our appreciation is by offering some of the best benefits on the island:
Private health insurance (including dental)
Travel and life insurance
Free breakfast (every day!)
Lunch provided once a week
Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
Free weekly HIIT and yoga classes
Coffee shop vouchers
Fresh fruit juices & smoothies every Friday!
Beer Fridays! (non-alcoholic beverages also offered)
Mar 29, 2020
Full time
Copywriter, Sweden
Location: Malta
Team/ Department: Content
What you'll be doing:
Do you have a flair for ADVENTURE, enjoy CREATIVE CHALLENGES and LOVE THE UNEXPECTED? Imagine doing what you love doing already every single day BUT at work…AND with really awesome people. Sounds CRAZY, right? Well, it isn’t. It’s called writing content for our iGaming client. And guess what? They are looking for a creative thinker with excellent writing, localizing and player conversion skills to help them elevate their content team awesomeness as their full-time, in-house SWEDEN copywriter.
As a Swedish Copywriter, you will form part of the Content Team within the Studio department. The Swedish Copywriter will be both responsible for the localisation into Swedish of pre-existing content as well as creating local content for the website and its digital platforms.
The ideal candidate for this position will have a passion for creating and writing of content in Swedish.
Knowledge of online casino and sports will be considered a plus. The perfect match needs to thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
Specific responsibilities shall include:
Handling creative task requests under pressure
Taking full ownership of all Sweden content across the brand (existing & new content)
Continually raising the bar on creativity, writing fresh copy that connects with the desired audience and drives action
Working closely with SEO, Design, CRM and Marketing teams
Maintaining up-to-date knowledge of communication and industry trends
Staying updated on appropriate style guidelines and brand voice for consistency in messaging
Interpreting briefs to develop and produce creative, local and relevant content across a variety of communication channels such as web, E-Mails, SMSs, Social Media, SEO and print
Creating quality, original and on-brand content within specified timelines
Localizing content provided by the global copywriters
Taking a hands-on role to localize global campaigns and promotions where relevant
Revising copy based on internal and stakeholder feedback/direction
Enhancing the current content to maintain relevance and optimize conversion
Researching and understanding target audiences, through online searches, reviews of existing data and in-person meetings with the Sweden Regional Manager and other Sweden representatives
What they like to see from you: (knowledge, experience, qualifications - what might set you apart?)
Pro-active nature, taking 100% ownership and having a flexible attitude
Results driven
Possessing a keen eye for detail
Team player with the willingness to go that extra mile
Able to work independently, as well as within a team
Other specific requirements include:
Excellent command of the native Sweden language
Bachelor's degree in journalism, Sweden, communications, or related discipline considered a plus
Experience in the online gaming industry considered a plus
Knowledge of Email & SMS marketing
Knowledge of UX and player conversion
A good understanding of how to tell a story using words and images and an understanding of how to create content that draws an audience
Skilled at both long-form content creation and real-time (immediate) content creation and distribution strategies and tactics
Minimum 1-2 years professional copywriting experience with solid portfolio of work
The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it
Good knowledge of MS-Office
How will you be a cut above the rest? (which values or vitals will we look for most from you?)
Mature, proactive & positive 'can do' attitude
You have a knack for problem solving and feel driven by it
You love taking initiative
Company Benefits Package
Our way of showing our appreciation is by offering some of the best benefits on the island:
Private health insurance (including dental)
Travel and life insurance
Free breakfast (every day!)
Lunch provided once a week
Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
Free weekly HIIT and yoga classes
Coffee shop vouchers
Fresh fruit juices & smoothies every Friday!
Beer Fridays! (non-alcoholic beverages also offered)
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 29, 2020
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Our client's Customer Support Team is the pulsating heart of the customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience?
Could you be the reason the players come back to the sites? If so – you’ve found your match! We are looking for team players who really understand the customers. We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.
Responsibilities:
Handling enquiries through all enquiry channels Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Maximise any revenue generating opportunities identified whilst dealing with customer enquiries using strong negotiation and cross selling skills Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet individual, team and operational sales and service Key Performance Indicators and behaviours in job role. Manage the escalation process for customer resolution with empathy Reinforce the company's culture and core values. Requirements:
A good standard of numeracy and literacy Excellent awareness of Microsoft Office applications This role requires close liaison with the other customer facing functions, so strong communication skills both written and verbal are important. Thorough understanding of iGaming industry Proven background in Sales & Customer Service is desirable although not essential Swedish speaking with fluent English
Mar 29, 2020
Full time
Our client's Customer Support Team is the pulsating heart of the customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience?
Could you be the reason the players come back to the sites? If so – you’ve found your match! We are looking for team players who really understand the customers. We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.
Responsibilities:
Handling enquiries through all enquiry channels Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Maximise any revenue generating opportunities identified whilst dealing with customer enquiries using strong negotiation and cross selling skills Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet individual, team and operational sales and service Key Performance Indicators and behaviours in job role. Manage the escalation process for customer resolution with empathy Reinforce the company's culture and core values. Requirements:
A good standard of numeracy and literacy Excellent awareness of Microsoft Office applications This role requires close liaison with the other customer facing functions, so strong communication skills both written and verbal are important. Thorough understanding of iGaming industry Proven background in Sales & Customer Service is desirable although not essential Swedish speaking with fluent English
Swedish speaking Site Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment. Responsibilities:
Editing and proofreading content across the website
Managing freelancers and uploading content to back-end
Executing on-page SEO strategies as provided by the SEO department
Collaborating and assisting in creating and executing an overall content strategy for the Swedish market
Communicating between different departments, including SEO, development and Product Owners
Identifying issues with the website and coming up with key improvements or creative solutions
Putting together and presenting reports on the website’s performance
Requirements:
Native level in spoken and written Swedish
High level in spoken and written English
Experience in content writing
Experience in on-page SEO
Experience with CMS, specifically WordPress
Previous experience in the iGaming industry is considered a plus
Experience in using website analytical tools is considered a plus
Experience in affiliate marketing is considered a plus
Excellent inter-collaboration team skills
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere. We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. Get in touch with us to kickstart your career today!
Mar 29, 2020
Full time
Swedish speaking Site Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment. Responsibilities:
Editing and proofreading content across the website
Managing freelancers and uploading content to back-end
Executing on-page SEO strategies as provided by the SEO department
Collaborating and assisting in creating and executing an overall content strategy for the Swedish market
Communicating between different departments, including SEO, development and Product Owners
Identifying issues with the website and coming up with key improvements or creative solutions
Putting together and presenting reports on the website’s performance
Requirements:
Native level in spoken and written Swedish
High level in spoken and written English
Experience in content writing
Experience in on-page SEO
Experience with CMS, specifically WordPress
Previous experience in the iGaming industry is considered a plus
Experience in using website analytical tools is considered a plus
Experience in affiliate marketing is considered a plus
Excellent inter-collaboration team skills
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere. We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. Get in touch with us to kickstart your career today!
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Mar 29, 2020
Full time
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Account Manager (Swedish) | Competitive Salary + Relocation package + Bonus and Benefits package | Financial Sector | Malta
SRGEurope has been appointed to recruit an experienced Account Manager (Swedish) for a dynamic and innovative online trading platform.
This is an incredible opportunity for those looking to work in a dynamic environment with opportunities for further professional and personal growth.
Account Manager (Swedish) Responsibilities:
Develop strategic account and portfolio plans work with assigned team
Build solid relationships and trust with clients and improve business over the phone
Bring sales experience along with industry insights
Exceed client expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues
Ability to quickly respond to client requests
Strong problem solving
Meeting and exceeding set daily retention targets
Liaising with dormant clients and converting them into active ones
Account Manager (Swedish) Requirements:
Experience with focus on Sales/Account Management
Fluent in Swedish and strong English language skills
Proven ability to multitask & work under pressure and build ongoing relationships
Excellent written and verbal communication and presentation skills
Proven track record of exceptional performance, high productivity and meeting deadlines
Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world
Flexibility to maintain focus through change and thrive in difficult situations
Strong ability to work under pressure and target oriented
We are looking for candidates with a strong personality with a substantial experience in the same role
Mar 28, 2020
Full time
Account Manager (Swedish) | Competitive Salary + Relocation package + Bonus and Benefits package | Financial Sector | Malta
SRGEurope has been appointed to recruit an experienced Account Manager (Swedish) for a dynamic and innovative online trading platform.
This is an incredible opportunity for those looking to work in a dynamic environment with opportunities for further professional and personal growth.
Account Manager (Swedish) Responsibilities:
Develop strategic account and portfolio plans work with assigned team
Build solid relationships and trust with clients and improve business over the phone
Bring sales experience along with industry insights
Exceed client expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues
Ability to quickly respond to client requests
Strong problem solving
Meeting and exceeding set daily retention targets
Liaising with dormant clients and converting them into active ones
Account Manager (Swedish) Requirements:
Experience with focus on Sales/Account Management
Fluent in Swedish and strong English language skills
Proven ability to multitask & work under pressure and build ongoing relationships
Excellent written and verbal communication and presentation skills
Proven track record of exceptional performance, high productivity and meeting deadlines
Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world
Flexibility to maintain focus through change and thrive in difficult situations
Strong ability to work under pressure and target oriented
We are looking for candidates with a strong personality with a substantial experience in the same role
Sales Agent (Swedish) | Competitive Salary + Relocation package + Bonus and Benefits package | Financial Sector | Malta
SRGEurope has been appointed to recruit an experienced Sales Agent (Swedish) for a dynamic and innovative online trading platform.
If you have a private interest or experience in finance, it is a merit but not a must since on-site training is provided. This Sales Agent (Swedish) role is an incredible opportunity for those looking to work in a dynamic environment with opportunities for further professional and personal growth.
Sales Agent (Swedish) Responsibilities:
Creating and maintaining relationships with clients over the phone
Market research
Documents verification and collection
Liaising with potential clients and converting them into active ones
Sales Agent (Swedish) Requirements:
Fluent in Swedish and strong English language skills
Previous experience in a similar environment
Strong communication and teamwork skills
High capacity to learn at a rapid pace
Ability to work under pressure
Well-versed with the Microsoft Office suite including Excel, Word and Mail
Outgoing personality
Mar 28, 2020
Full time
Sales Agent (Swedish) | Competitive Salary + Relocation package + Bonus and Benefits package | Financial Sector | Malta
SRGEurope has been appointed to recruit an experienced Sales Agent (Swedish) for a dynamic and innovative online trading platform.
If you have a private interest or experience in finance, it is a merit but not a must since on-site training is provided. This Sales Agent (Swedish) role is an incredible opportunity for those looking to work in a dynamic environment with opportunities for further professional and personal growth.
Sales Agent (Swedish) Responsibilities:
Creating and maintaining relationships with clients over the phone
Market research
Documents verification and collection
Liaising with potential clients and converting them into active ones
Sales Agent (Swedish) Requirements:
Fluent in Swedish and strong English language skills
Previous experience in a similar environment
Strong communication and teamwork skills
High capacity to learn at a rapid pace
Ability to work under pressure
Well-versed with the Microsoft Office suite including Excel, Word and Mail
Outgoing personality
Our client is looking for a Swedish or Finnish speaking On-Page SEO Specialist who will be responsible for analysing, reviewing and implementing On-page SEO strategies for a portfolio of brands. Responsibilities:
Reviewing and analysing websites for areas that can be improved and optimized
Preparing detailed strategy reports
Identifying powerful keywords to drive the most valuable traffic in various markets
Copywriting abilities Working in collaboration with content writers to produce relevant SEO content
Analysing keywords and SEO techniques used by competitors
Keeping updated on both white hat and black hat SEO strategies
Compiling and presenting SEO guidelines
Requirements:
Native Finnish or Swedish
Fluent English written and spoken
Prior experience in content marketing, content growth or SEO Experience
SEO experience in iGaming, Coupons websites or other competitive SEO industries is a plus
Working knowledge of search engine optimization practices
Outstanding ability to think creatively, strategically, and identify and resolve problems Excellent verbal and written communication skill
Ability to work within a team and independently
Knowledge of Google Analytics, Google Search Console Experience with website optimization tools
Strong organizational, time management, and analytical skills
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 28, 2020
Full time
Our client is looking for a Swedish or Finnish speaking On-Page SEO Specialist who will be responsible for analysing, reviewing and implementing On-page SEO strategies for a portfolio of brands. Responsibilities:
Reviewing and analysing websites for areas that can be improved and optimized
Preparing detailed strategy reports
Identifying powerful keywords to drive the most valuable traffic in various markets
Copywriting abilities Working in collaboration with content writers to produce relevant SEO content
Analysing keywords and SEO techniques used by competitors
Keeping updated on both white hat and black hat SEO strategies
Compiling and presenting SEO guidelines
Requirements:
Native Finnish or Swedish
Fluent English written and spoken
Prior experience in content marketing, content growth or SEO Experience
SEO experience in iGaming, Coupons websites or other competitive SEO industries is a plus
Working knowledge of search engine optimization practices
Outstanding ability to think creatively, strategically, and identify and resolve problems Excellent verbal and written communication skill
Ability to work within a team and independently
Knowledge of Google Analytics, Google Search Console Experience with website optimization tools
Strong organizational, time management, and analytical skills
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Swedish speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in Swedish. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.
Mar 28, 2020
Full time
Swedish speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in Swedish. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 27, 2020
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 27, 2020
Full time
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
A Swedish Speaking Account Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
Job description:
Building exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
Managing targets and a budget
Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
Monitoring the customer base for new VIP customer potential
Improving and expanding on product and industry expertise to benefit our VIP customers
Requirements:
2 years plus with experience in both the casino and sportsbook services. Worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers.
Exceptional interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP.
Confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed
Able to work various shifts if need be.
Strong multi-tasking and prioritising, able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Smooth, clear and effective communication to players and to work effectively together; you are proactive and are keen to listen to others and also give constructive feedback to help make improvements. Your customer service is top notch and your communication with customers (no matter via what channel) has been praised.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; to meet pre-determined productivity, quality and service levels that department sets to reach top service
To find out more about this great opportunity and many others, get in touch with the Betting Connections team . We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘Refer a Friend’ bonu s for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kick-start your career today!
Mar 27, 2020
Full time
A Swedish Speaking Account Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
Job description:
Building exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
Managing targets and a budget
Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
Monitoring the customer base for new VIP customer potential
Improving and expanding on product and industry expertise to benefit our VIP customers
Requirements:
2 years plus with experience in both the casino and sportsbook services. Worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers.
Exceptional interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP.
Confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed
Able to work various shifts if need be.
Strong multi-tasking and prioritising, able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Smooth, clear and effective communication to players and to work effectively together; you are proactive and are keen to listen to others and also give constructive feedback to help make improvements. Your customer service is top notch and your communication with customers (no matter via what channel) has been praised.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; to meet pre-determined productivity, quality and service levels that department sets to reach top service
To find out more about this great opportunity and many others, get in touch with the Betting Connections team . We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘Refer a Friend’ bonu s for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kick-start your career today!
Swedish speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in Swedish. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.
Mar 27, 2020
Full time
Swedish speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in Swedish. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.
