Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Jan 17, 2020
Full time
Our client, an iGaming company which owns and operates a number of gambling brands, is looking for a Head of Marketing (Swedish Speaking)! Who are you? Whilst being a very organized and structured person with analytical abilities, you are equally passionate about performance marketing as you are with creating strong creatives and building brands. You are a generalist that understand that effectiveness in marketing comes with working with multiple KPIs, being able to work on short term and long term goals, agile to act on new opportunities and challenges as well ensuring we are always aligned on a long term strategy. You have been working within marketing the last 7 years on either client or agency side and have prior experience from the online gambling industry. As Head of Marketing, your responsibilities will include but not limited to:
Audit our current media strategy and -deals, and present recommendations for improvements/changes
Manage the marketing team, be their leader, mentor and coach to lift them in the spirit of them being able to deliver world-class business output
Actively work close with any agencies third-party partners of the company
Performance marketing
Actively take part in the development of new communications campaigns for all brands and their respective creative agencies
Responsible for all creation and production of assets for all channels of our campaigns. In line with planning, execution, follow up and reporting.
Co-ordinating marketing campaigns with CRM activities.
Working closely with design agencies and assisting with new product launches.
Prepares marketing reports by collecting, analyzing, and summarizing data
Supporting the in-house marketing and design team by coordinating and collating content
Strategy & planning
Actively involve yourself and the team in the overall campaign and marketing planning process.
Formulation & executing winning bought marketing strategies and short- to midterm plans per brand.
Continuous planning and optimization of our bought media, including reallocation and funds based on shifting business needs and/or performance within the media mix.
Staying on top of the calendar of sports and other local and global events, and proactively plan activations by brand.
Developing performance measures for the team and team members that support the company’s strategic direction and overarching KPI’s
Operations
Making sure that the state of the art tools (buying, tracking, reporting, etc.) are being used.
Establish and champion a test-evaluate-optimize mindset in the team, where a performance- and databased approach directs the creativity.
Maintain in-depth relations with key stakeholders across the company.
Support and provide input to the development of key creative assets, such as TVC/video/images, using internal and external resources.
Manage the development of creative assets that are used an on-going basis (banners, native ads, etc.)
People & Team management
Creating a highly dynamic, open and creative team spirit
Coaching and inspiring the team members to reach their full potential.
Leading by inspiration but not being afraid of micromanaging when required.
Third Parties
Managing external suppliers of creative content (creative agencies, production companies etc.)
Responsible for the day to day dialogue with our main agencies. Including Briefing, debriefing, budget and delivery on time and budget.
Managing external suppliers of tools and services related to the area.
Working Relationship You will be working in close collaboration with the Chief Marketing Officer owning the operational responsibility of all our brands and markets and working together with the CMO on the company’s strategies. You will have your own team and have the responsibility ensuring that we have enough resources to create world-class marketing. You will have a close working relationship with the Head of Design and a customer researcher and together handle everything from data and reporting to the production of marketing material. REQUIREMENTS:
A minimum of 7 years’ experience in marketing with working with iGaming
Have bachelor’s degrees in either marketing, communication or business. (However, proven experience is significantly more important than formal education)
Understanding of traditional and emerging marketing channels
Excellent communication skills in English and Swedish (Both a must for this role)
Ability to think creatively and innovatively
Budget-management skills and proficiency
Analytical skills to forecast and identify trends and challenges
Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
Confident and outgoing personality
Open-minded and team player that excels working and leading within a team
Excellent attention to detail
Organized and able to keep focus and structure in a role which grants freedom
Proficient in Microsoft Office suite, including word, excel, powerpoint and outlook
Good web etiquette as well as strong professional online and offline social skills
Ability to travel internationally
BENEFITS:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
An iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (Swedish Speaking) to join our team! They are looking for an enthusiastic person to assist the Swedish and English speaking players across a multi-brand platform! They are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer remains the guiding light for our great team of Customer Support . Based at our fantastic office in sunny Malta , your responsibilities will include:
Assisting our players via chat and e-mail
Providing WOW experience to our players
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Promoting Hero Gaming’s values and products
Ensuring professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or a similar position
A team player with a positive attitude
Good communication and IT-skills
Excellent written and spoken skills in both Swedish and English , knowledge of a 3rd language is an asset
You must be over 18 years old and have a clean police record
Flexible approach to work and ability to work shift including weekends and public holidays
Ambitious and can imagine a future
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
Jan 17, 2020
Full time
An iGaming company which owns and operates a number of gambling brands is looking for a Customer Support (Swedish Speaking) to join our team! They are looking for an enthusiastic person to assist the Swedish and English speaking players across a multi-brand platform! They are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer remains the guiding light for our great team of Customer Support . Based at our fantastic office in sunny Malta , your responsibilities will include:
Assisting our players via chat and e-mail
Providing WOW experience to our players
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Promoting Hero Gaming’s values and products
Ensuring professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or a similar position
A team player with a positive attitude
Good communication and IT-skills
Excellent written and spoken skills in both Swedish and English , knowledge of a 3rd language is an asset
You must be over 18 years old and have a clean police record
Flexible approach to work and ability to work shift including weekends and public holidays
Ambitious and can imagine a future
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Annual Summer Company Trip
Friday Beers
First Line Support Specialist on a fantastic project for a WORLDWIDE IT COMPANY!!
Amsterdam is a thriving tech hub, home to Europe’s fastest broadband speeds with global players such as Google, Netflix, Uber, Salesforce, Cisco, Microsoft, Apple and many many more!
As a First Line Support Specialist you will be responsible for helping customers with their IT problems as quickly and effectively whilst providing a first-class service.
You will be talking to numerous customers diagnosing and resolving complex questions and issues.
Full training is provided, as long as you have great communication skills and speak fluently one of the following:
Danish
Swedish
Norwegian
Not only do you get fantastic training this global employer has brilliant career progression options, once you have passed probation you will be able explore all different routes in different sectors!
Worried about relocating? Don’t be! They will pay up to €1250 for you to move! As well as €22,000 per year, plus €200 bonus per month. Travel to and from work is also paid for!
Interested? Call Chantelle on +44 7801 567 205 or click the link to apply
Jan 05, 2020
Permanent
First Line Support Specialist on a fantastic project for a WORLDWIDE IT COMPANY!!
Amsterdam is a thriving tech hub, home to Europe’s fastest broadband speeds with global players such as Google, Netflix, Uber, Salesforce, Cisco, Microsoft, Apple and many many more!
As a First Line Support Specialist you will be responsible for helping customers with their IT problems as quickly and effectively whilst providing a first-class service.
You will be talking to numerous customers diagnosing and resolving complex questions and issues.
Full training is provided, as long as you have great communication skills and speak fluently one of the following:
Danish
Swedish
Norwegian
Not only do you get fantastic training this global employer has brilliant career progression options, once you have passed probation you will be able explore all different routes in different sectors!
Worried about relocating? Don’t be! They will pay up to €1250 for you to move! As well as €22,000 per year, plus €200 bonus per month. Travel to and from work is also paid for!
Interested? Call Chantelle on +44 7801 567 205 or click the link to apply
Depaho LTD / FXGM
Calle de Marie Curie, 16, Málaga, Spain
Depaho Ltd. Branch Malaga-FXGM i Malaga söker fler drivna och duktiga säljare inom den finansiella sektorn med rätt attityd. Vi söker dig som har tidigare erfarenheter inom sälj.
Den produkt som vi arbetar med idag är Online Trading vilket växer enormt på den finansiella marknaden i Sverige. Vi är ett världsomspännande företag med 2.000 anställda i ett 20-tal länder.
Du behöver tala flytande svenska.
Är du envis och driven med vinnarskalle?
Vi arbetar heltid Måndag till Fredag
Vi arbetar inte på helgerna
22 Semesterdagar och är ledig på de Spanska helgdagarna.
Omlokaliseringspaket – Boende 4 veckor betalt samt flygbiljett efter en månads anställning.
Egen personalbuss – till och från jobbet.
Mycket bra baslön – sen är det upp till dig. Inga provisions tak.
1 500€ grundlön + 500 € garanterad provision (500 € garanterad provision under de 3 första månaderna) = 2000 € Bruttolön
Under de första tre månaderna får du 500 € i provision garanterat, är det så att du är duktig och lyckas sälja så du har mer än 500 € i provision så får du ju givetvis mer, men du får aldrig mindre än 500 € under de första tre månaderna.
Jobbtyp: Heltid
Skicka din ansökan idag
Jan 18, 2020
Full time
Depaho Ltd. Branch Malaga-FXGM i Malaga söker fler drivna och duktiga säljare inom den finansiella sektorn med rätt attityd. Vi söker dig som har tidigare erfarenheter inom sälj.
Den produkt som vi arbetar med idag är Online Trading vilket växer enormt på den finansiella marknaden i Sverige. Vi är ett världsomspännande företag med 2.000 anställda i ett 20-tal länder.
Du behöver tala flytande svenska.
Är du envis och driven med vinnarskalle?
Vi arbetar heltid Måndag till Fredag
Vi arbetar inte på helgerna
22 Semesterdagar och är ledig på de Spanska helgdagarna.
Omlokaliseringspaket – Boende 4 veckor betalt samt flygbiljett efter en månads anställning.
Egen personalbuss – till och från jobbet.
Mycket bra baslön – sen är det upp till dig. Inga provisions tak.
1 500€ grundlön + 500 € garanterad provision (500 € garanterad provision under de 3 första månaderna) = 2000 € Bruttolön
Under de första tre månaderna får du 500 € i provision garanterat, är det så att du är duktig och lyckas sälja så du har mer än 500 € i provision så får du ju givetvis mer, men du får aldrig mindre än 500 € under de första tre månaderna.
Jobbtyp: Heltid
Skicka din ansökan idag
Technical Payments Analyst needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
The Role: · To lead the CS agents through the effective management and development · To manage, develop, motivate, influence and support the above to ensure the delivery of an highly proactive service to our players · First point of contact for the agents , manager escalations, proactively offering advice & sourcing solutions to ensure effective resolution. · Develop, train, coach and provide feedback to develop a highly knowledgeable, focused, and professional team. · Collate, analyze and report on team Activities. · Recommend effective solutions for improvement and/or successful implementation of new policies and procedures The Person: · Proven leadership experience and ability in managing a team within the online gaming industry · Experience of at least 2 years as team Leader- Must · Excellent Analytical skills · English Mother lounge level – Must · Swedish/Norwegian/Finnish- Mother tongue level – Advantage · Excellent knowledge of Excel · Excellent communication and interpersonal skills, · Self-confidence and ability to drive, motivate and influence others. · Highly motivated and target driven with proven experience of working towards and achieving team targets
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 17, 2020
Technical Payments Analyst needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
The Role: · To lead the CS agents through the effective management and development · To manage, develop, motivate, influence and support the above to ensure the delivery of an highly proactive service to our players · First point of contact for the agents , manager escalations, proactively offering advice & sourcing solutions to ensure effective resolution. · Develop, train, coach and provide feedback to develop a highly knowledgeable, focused, and professional team. · Collate, analyze and report on team Activities. · Recommend effective solutions for improvement and/or successful implementation of new policies and procedures The Person: · Proven leadership experience and ability in managing a team within the online gaming industry · Experience of at least 2 years as team Leader- Must · Excellent Analytical skills · English Mother lounge level – Must · Swedish/Norwegian/Finnish- Mother tongue level – Advantage · Excellent knowledge of Excel · Excellent communication and interpersonal skills, · Self-confidence and ability to drive, motivate and influence others. · Highly motivated and target driven with proven experience of working towards and achieving team targets
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Hur är en kundrådgivares dag?
Vår kund är en börsnoterad finanskoncern som erbjuder lån, kreditkortsalternativ sant europeiska bankkontolösningar. Sedan 2015 är företagets huvudkontor beläget på Malta som en del i att skapa en enhetlig strategi för företagets samtliga marknader (22 länder).
Du kommer in till kontoret på morgonen och slår dig ned vid ditt skrivbord med en rykande kopp espresso i det moderna kontoret tillsammans med kollegor från hela Europa. Tillsammans med Torstein & Sanne svarar du på frågor, löser problem och berättar om de senaste erbjudandena för bankkunderna som loggar in på chatten, mejlat, eller ringt in.
Din uppgift är att få kunderna att känna sig bekväma, trygga och glada. Du besvarar blixtsnabbt deras förfrågningar och bevakar inkommande ärenden från kunder via mejl. Du vårdar företagets goda rykte och ser till att kunderna är nöjda med bemötandet. Om du är en fena på att få kunderna att trivas väntar en fin framtid med goda ersättningsnivåer. Ledningen hoppas få höra om åsikter och synpunkter från kunderna varpå du rapporterar veckovis om dina iakttagelser.
Även om du kommer arbeta med svenska kunder är det mycket meriterande om du behärskar fler språk. När det inte ringer eller det är tomt i mejlkorgen förnyar du kreditkort, ser över aktuella räntenivåer på lånen och kontrollerar status på utgående fakturor.
Vem är vår nya kundrådgivare?
Du som tidigare arbetat inom kundtjänst och vill ta nästa steg in i en snabbt växande och energirik arbetsplats kommer trivas utmärkt. Här kan du vara dig själv och du uppmuntras att komma med egna tankar och idéer kring ditt arbete. Sammanhållningen i arbetsgruppen är stark och de ger alla ett varmt välkomnande och snabb inkludering i gruppen. Med jämna mellanrum går företaget och kundjtänstteamet ut och äter middag tillsammans, ser på en fotbollsmatch eller om vädret tillåter kan det bli en utflykt med katamaranen till den blå lagunen.
Är du seden tidigare bekant med ärendehanteringssystem är det meriterande. Du är självgående och bör tycka om att arbeta med språk och text.
Över 7 000 svenskar jobbar idag i Malta och ekonomin växer så det inte liknar något annat. Om du tycker om tanken av att arbeta på en engelskspråkig Medelhavsö som erbjuder snabbt avancemang i karriären ska du söka direkt!
Det är viktigt att du är tillgänglig tämligen omgående.
Vi erbjuder:
Tillsvidareanställning
Attraktiv lön samt mycket attraktivt skatteklimat.
Flygbiljett samt initialt boende.
Friskvårdsbidrag.
Interna samt externa vidareutbildningsmöjligheter.
Scandistaff .
Scandistaff är en skandinavisk HR-Partner. Följ oss på Facebook, twitter och vår webbsida för att få reda på de senaste jobben för skandinaver på Malta , Gibraltar och i England.
Vill du bli vår kundrådgivare?
Låter det intressant ?
Rekryteringsarbetet sker löpande, ansök därför omgående. Ansökan sker genom att du lämnar din ansökan via vår webbsida http://www.scandistaff.com /apply. OBS! inte via e-mail. Om du tipsar om någon som passar för tjänsten utgår alltid tipsbonus om denne rekryteras.
Vid frågor om rekryteringsarbetet kontakta Rekryteringsansvarig Carl-Henrik Larneryd på Tel: 031-313 93 18. Du når oss även på Skype: SCANDISTAFF
Jan 17, 2020
Full time
Hur är en kundrådgivares dag?
Vår kund är en börsnoterad finanskoncern som erbjuder lån, kreditkortsalternativ sant europeiska bankkontolösningar. Sedan 2015 är företagets huvudkontor beläget på Malta som en del i att skapa en enhetlig strategi för företagets samtliga marknader (22 länder).
Du kommer in till kontoret på morgonen och slår dig ned vid ditt skrivbord med en rykande kopp espresso i det moderna kontoret tillsammans med kollegor från hela Europa. Tillsammans med Torstein & Sanne svarar du på frågor, löser problem och berättar om de senaste erbjudandena för bankkunderna som loggar in på chatten, mejlat, eller ringt in.
Din uppgift är att få kunderna att känna sig bekväma, trygga och glada. Du besvarar blixtsnabbt deras förfrågningar och bevakar inkommande ärenden från kunder via mejl. Du vårdar företagets goda rykte och ser till att kunderna är nöjda med bemötandet. Om du är en fena på att få kunderna att trivas väntar en fin framtid med goda ersättningsnivåer. Ledningen hoppas få höra om åsikter och synpunkter från kunderna varpå du rapporterar veckovis om dina iakttagelser.
Även om du kommer arbeta med svenska kunder är det mycket meriterande om du behärskar fler språk. När det inte ringer eller det är tomt i mejlkorgen förnyar du kreditkort, ser över aktuella räntenivåer på lånen och kontrollerar status på utgående fakturor.
Vem är vår nya kundrådgivare?
Du som tidigare arbetat inom kundtjänst och vill ta nästa steg in i en snabbt växande och energirik arbetsplats kommer trivas utmärkt. Här kan du vara dig själv och du uppmuntras att komma med egna tankar och idéer kring ditt arbete. Sammanhållningen i arbetsgruppen är stark och de ger alla ett varmt välkomnande och snabb inkludering i gruppen. Med jämna mellanrum går företaget och kundjtänstteamet ut och äter middag tillsammans, ser på en fotbollsmatch eller om vädret tillåter kan det bli en utflykt med katamaranen till den blå lagunen.
Är du seden tidigare bekant med ärendehanteringssystem är det meriterande. Du är självgående och bör tycka om att arbeta med språk och text.
Över 7 000 svenskar jobbar idag i Malta och ekonomin växer så det inte liknar något annat. Om du tycker om tanken av att arbeta på en engelskspråkig Medelhavsö som erbjuder snabbt avancemang i karriären ska du söka direkt!
Det är viktigt att du är tillgänglig tämligen omgående.
Vi erbjuder:
Tillsvidareanställning
Attraktiv lön samt mycket attraktivt skatteklimat.
Flygbiljett samt initialt boende.
Friskvårdsbidrag.
Interna samt externa vidareutbildningsmöjligheter.
Scandistaff .
Scandistaff är en skandinavisk HR-Partner. Följ oss på Facebook, twitter och vår webbsida för att få reda på de senaste jobben för skandinaver på Malta , Gibraltar och i England.
Vill du bli vår kundrådgivare?
Låter det intressant ?
Rekryteringsarbetet sker löpande, ansök därför omgående. Ansökan sker genom att du lämnar din ansökan via vår webbsida http://www.scandistaff.com /apply. OBS! inte via e-mail. Om du tipsar om någon som passar för tjänsten utgår alltid tipsbonus om denne rekryteras.
Vid frågor om rekryteringsarbetet kontakta Rekryteringsansvarig Carl-Henrik Larneryd på Tel: 031-313 93 18. Du når oss även på Skype: SCANDISTAFF
ÄLSKAR DU ATT STÅ FRAMFÖR KAMERAN? VILL DU LEDA ROLIGA OCH INTERAKTIVA SPEL ONLINE? KÄNNS TANKEN PÅ ATT LEVA I MEDELHAVSKLIMAT MED FAST ANSTÄLLNING OCH LÖN I SVENSKA NIVÅER KITTLANDE? LÄS VIDARE!
Hur är en dag på jobbet?
Företaget ligger ett stenkast från Maltas internationella flygplats. När du stiger in i den nybyggda och moderna byggnaden välkomnas du av kollegor från hela världen. Efter att du passerat receptionen scannar en läsare av ditt fingeravtryck och så släpps du in genom slussen och framför dig tornar den stora högteknologiska studion upp sig.
I studion (som påminner mycket om en tv-studio) finns det många olika avdelningar där olika företag har sina reserverade områden. Företag som Betsson , Unibet och Pokerstars har alla sina områden som är s.k. ”brandade” för dem. I dessa finns spelbord såsom Black Jack, Texas Hold’em samt roulett där svenska och spelvärdar från hela Europa sköter spelen för företagens kunder som loggar in via exempelvis betsson.se och vill spela något av de spel som företaget erbjuder.
Du kommer att få en snygg uniform och sköta spelborden åt spelarna som loggar in online. Du får självklart utbildning och upplärning i början så att du känner dig bekväm när det väl är dags att börja jobba på riktigt!
Vem trivs här?
Utåtriktade och sociala personer som gillar att skoja och skratta med både spelare och kollegor.
Den som inte söker efter ett stillasittande kontorsjobb framför en dator.
Om du gillar att jobba i en internationell miljö med kollegor från hela världen.
Du som tycker att onlinespel och teknikutveckling är spännande.
5 snabba fakta
12 kontor/studios i 10 länder.
Över 4000 anställda över hela världen.
Börsnoterat företag (Nasdaq Stockholm)
Du arbetar 20 minuter och får sedan 20 minuter betald rast (du arbetar därmed endast 6 timmar om dagen men får betalt för 8.) Det finns flera olika skift och ett enkelt onlineverktyg där du kan byta skift med kollegor om ni vill flytta om i schemat.
Vad ingår?
Fast månadslön + möjlighet till bonus när företaget/teamet når vissa mål.
Flygbiljett till Malta och boende i företagslägenhet i 3 veckor.
Förmånskort som ger dig rabatt på nästan alla shoppingcenter i Malta.
Gymkort på fräscht och modernt gym .
Löneökning var 6:e månad.
Hur går processen till?
Ansök nu till höger – svar inom 24h till din email,
Vi bokar in en tid med våra duktiga svenska rekryterare där ni träffas över Skype.
Efter mötet berättar vi om dig för arbetsgivaren.
En ny tid bokas in där du får träffa företaget via Skype.
Du får anställningsavtal, flygresa bokas och företagslägenhet reserveras för dig.
Du anländer till Malta och påbörjar din utbildning (betald) innan det är dags att börja jobba.
Scandistaff
Scandistaff är en licenserad skandinavisk HR-Partner (lic.no.130). Följ oss på Facebook, twitter och vår webbsida för att få reda på de senaste jobben för skandinaver på Malta , Gibraltar och i England.
Vi ser fram emot din ansökan!
Jan 17, 2020
ÄLSKAR DU ATT STÅ FRAMFÖR KAMERAN? VILL DU LEDA ROLIGA OCH INTERAKTIVA SPEL ONLINE? KÄNNS TANKEN PÅ ATT LEVA I MEDELHAVSKLIMAT MED FAST ANSTÄLLNING OCH LÖN I SVENSKA NIVÅER KITTLANDE? LÄS VIDARE!
Hur är en dag på jobbet?
Företaget ligger ett stenkast från Maltas internationella flygplats. När du stiger in i den nybyggda och moderna byggnaden välkomnas du av kollegor från hela världen. Efter att du passerat receptionen scannar en läsare av ditt fingeravtryck och så släpps du in genom slussen och framför dig tornar den stora högteknologiska studion upp sig.
I studion (som påminner mycket om en tv-studio) finns det många olika avdelningar där olika företag har sina reserverade områden. Företag som Betsson , Unibet och Pokerstars har alla sina områden som är s.k. ”brandade” för dem. I dessa finns spelbord såsom Black Jack, Texas Hold’em samt roulett där svenska och spelvärdar från hela Europa sköter spelen för företagens kunder som loggar in via exempelvis betsson.se och vill spela något av de spel som företaget erbjuder.
Du kommer att få en snygg uniform och sköta spelborden åt spelarna som loggar in online. Du får självklart utbildning och upplärning i början så att du känner dig bekväm när det väl är dags att börja jobba på riktigt!
Vem trivs här?
Utåtriktade och sociala personer som gillar att skoja och skratta med både spelare och kollegor.
Den som inte söker efter ett stillasittande kontorsjobb framför en dator.
Om du gillar att jobba i en internationell miljö med kollegor från hela världen.
Du som tycker att onlinespel och teknikutveckling är spännande.
5 snabba fakta
12 kontor/studios i 10 länder.
Över 4000 anställda över hela världen.
Börsnoterat företag (Nasdaq Stockholm)
Du arbetar 20 minuter och får sedan 20 minuter betald rast (du arbetar därmed endast 6 timmar om dagen men får betalt för 8.) Det finns flera olika skift och ett enkelt onlineverktyg där du kan byta skift med kollegor om ni vill flytta om i schemat.
Vad ingår?
Fast månadslön + möjlighet till bonus när företaget/teamet når vissa mål.
Flygbiljett till Malta och boende i företagslägenhet i 3 veckor.
Förmånskort som ger dig rabatt på nästan alla shoppingcenter i Malta.
Gymkort på fräscht och modernt gym .
Löneökning var 6:e månad.
Hur går processen till?
Ansök nu till höger – svar inom 24h till din email,
Vi bokar in en tid med våra duktiga svenska rekryterare där ni träffas över Skype.
Efter mötet berättar vi om dig för arbetsgivaren.
En ny tid bokas in där du får träffa företaget via Skype.
Du får anställningsavtal, flygresa bokas och företagslägenhet reserveras för dig.
Du anländer till Malta och påbörjar din utbildning (betald) innan det är dags att börja jobba.
Scandistaff
Scandistaff är en licenserad skandinavisk HR-Partner (lic.no.130). Följ oss på Facebook, twitter och vår webbsida för att få reda på de senaste jobben för skandinaver på Malta , Gibraltar och i England.
Vi ser fram emot din ansökan!
Key Responsibilities
Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure – Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers in the view to increase player activity
Requirements
Native Swedish and fluent English language skills (written and spoken)
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts.
Further Information
This company offer a friendly, dynamic work environment. They believe that their employees are their main asset and they make sure that they walk the talk. In addition to a competitive salary, they also provide breakfast once a week, regular team events and other benefits that can include a pension scheme, holidays or anything else you fancy. This position is based in Malta and we are looking to recruit as soon as possible.
Jan 17, 2020
Full time
Key Responsibilities
Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure – Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers in the view to increase player activity
Requirements
Native Swedish and fluent English language skills (written and spoken)
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts.
Further Information
This company offer a friendly, dynamic work environment. They believe that their employees are their main asset and they make sure that they walk the talk. In addition to a competitive salary, they also provide breakfast once a week, regular team events and other benefits that can include a pension scheme, holidays or anything else you fancy. This position is based in Malta and we are looking to recruit as soon as possible.
Are you looking for a new challenge? Do you have a genuine interest in IT and are customer-service focused? Then perhaps you are the one we are looking for!
Job Description: The objective of the Technical Support Analyst is to resolve remote users’ IT problems by means of a first time fix or by dispatching for on-site support. The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail. All applicants should be willing to work variable shift patterns on request.
Responsibilities: To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality is required as well as adhering to all company policies and procedures.
Duties: • Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Invoke Escalation Procedures within defined time frames • Work to achieve individual and team goals • To comply/complete desk specific or ad-hoc request/tasks Mentor new hires. • Ensure Quality standards are adhered to in regards to both Cases & Calls. • Live documentation validation • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Pro-actively seek support from escalation team via. • Escalate tickets to escalation team for validation and further escalation. • Monitor ticket queues and handle tickets appropriately • Provide support to multiple desks
Candidate Profile: The ideal candidate has previous experience in effectively coping with a fast paced, high-pressure role in a constantly changing business environment. He/she will be customer orientated, enthusiastic, courteous assertive and motivated to take charge of both customer engagement and problem resolution. He/she will be strongly team-focused with excellent customer service, telephone, oral and written skills. The candidate will be analytical with good trouble shooting skills, flexible and willing to work variable shift patterns. Preferably the suitable candidate will also have a technical aptitude and a basic understanding of various hardware, software and Microsoft® operating systems.
Essential Competencies: Customer Service and Communication: • Experience in communication with customers. • Ability to communicate effectively - oral & written. • Ability to communicate effectively with different groups. • Ability to follow specific processes and procedures. • Demonstrates high level of customer satisfaction in previous positions. • Experience on Process Managed Environment
Problem Solving Techniques: • Ability to identify problems. • Ability to apply analytical and investigative skills to resolve customer issues. • Ability to handle challenging support situations. Personal Interaction: • Ability to convey knowledge to others. • Ability to adapt to a changing environment. Technical Requirements: • Technical skill with Windows XP, Windows 2000 • Microsoft Office Suite • Knowledge of printer hardware • Knowledge of Local Area Networking • Knowledge of Remote Access tools.
Benefits:
Flight tickets and accommodation at start-up (Package of 2000 €)
Good opportunities to advance within the company
A competitive salary
Work in an international environment
Jan 17, 2020
Full time
Are you looking for a new challenge? Do you have a genuine interest in IT and are customer-service focused? Then perhaps you are the one we are looking for!
Job Description: The objective of the Technical Support Analyst is to resolve remote users’ IT problems by means of a first time fix or by dispatching for on-site support. The Technical Support Analyst responds to clients requiring technical support. Contacts reach the analyst via telephone, call handling systems or e-mail. All applicants should be willing to work variable shift patterns on request.
Responsibilities: To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Escalation and management of calls to agreed service levels. Excellent attendance and punctuality is required as well as adhering to all company policies and procedures.
Duties: • Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Invoke Escalation Procedures within defined time frames • Work to achieve individual and team goals • To comply/complete desk specific or ad-hoc request/tasks Mentor new hires. • Ensure Quality standards are adhered to in regards to both Cases & Calls. • Live documentation validation • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Pro-actively seek support from escalation team via. • Escalate tickets to escalation team for validation and further escalation. • Monitor ticket queues and handle tickets appropriately • Provide support to multiple desks
Candidate Profile: The ideal candidate has previous experience in effectively coping with a fast paced, high-pressure role in a constantly changing business environment. He/she will be customer orientated, enthusiastic, courteous assertive and motivated to take charge of both customer engagement and problem resolution. He/she will be strongly team-focused with excellent customer service, telephone, oral and written skills. The candidate will be analytical with good trouble shooting skills, flexible and willing to work variable shift patterns. Preferably the suitable candidate will also have a technical aptitude and a basic understanding of various hardware, software and Microsoft® operating systems.
Essential Competencies: Customer Service and Communication: • Experience in communication with customers. • Ability to communicate effectively - oral & written. • Ability to communicate effectively with different groups. • Ability to follow specific processes and procedures. • Demonstrates high level of customer satisfaction in previous positions. • Experience on Process Managed Environment
Problem Solving Techniques: • Ability to identify problems. • Ability to apply analytical and investigative skills to resolve customer issues. • Ability to handle challenging support situations. Personal Interaction: • Ability to convey knowledge to others. • Ability to adapt to a changing environment. Technical Requirements: • Technical skill with Windows XP, Windows 2000 • Microsoft Office Suite • Knowledge of printer hardware • Knowledge of Local Area Networking • Knowledge of Remote Access tools.
Benefits:
Flight tickets and accommodation at start-up (Package of 2000 €)
Good opportunities to advance within the company
A competitive salary
Work in an international environment
Svensktalande Kundtjänstmedarbetare
Malta
Detta företag inom iGaming expanderar till den skandinaviska marknaden och söker därför en entusiastisk individ som kan flytande svenska och engelska. Tjänsten innebär att snabbt och effektivt hantera inkommande kunders e-mails, samtal och chattar och samtidigt tillhandahålla tekniskt stöd till kunderna. Ansvarsuppgifter:
Svara snabbt och effektivt på inkommande kundförfrågningar via olika kanaler, inklusive: e-mail, telefon och live-chatt
Utveckla kundrelationer på ett förebyggande sätt genom att behålla kontakten på en lämplig nivå
Se till att mer komplexa kundfrågor följs upp och åtgärdas i rätt tid
Bidra till den pågående utvecklingen och förbättringen av företagets kundupplevelse
Återkoppla återkommande kundproblem till ledningen
Hantera och behandla KYC-dokument för verifiering
Skapa innehåll för affiliate-webbplatser och sociala medier samt skriva artiklar för tidningar och dylikt (online och offline)
Hantera översättningar från engelska till svenska
Krav:
Flytande på svenska och engelska, skriftligt och muntligt
Stark kommunikationsförmåga
Exceptionellt öga för detaljer
Utmärkt lagspelare
Vi ser gärna att du har erfarenhet från iGaming-branchen, dock inte ett måste
Jan 17, 2020
Full time
Svensktalande Kundtjänstmedarbetare
Malta
Detta företag inom iGaming expanderar till den skandinaviska marknaden och söker därför en entusiastisk individ som kan flytande svenska och engelska. Tjänsten innebär att snabbt och effektivt hantera inkommande kunders e-mails, samtal och chattar och samtidigt tillhandahålla tekniskt stöd till kunderna. Ansvarsuppgifter:
Svara snabbt och effektivt på inkommande kundförfrågningar via olika kanaler, inklusive: e-mail, telefon och live-chatt
Utveckla kundrelationer på ett förebyggande sätt genom att behålla kontakten på en lämplig nivå
Se till att mer komplexa kundfrågor följs upp och åtgärdas i rätt tid
Bidra till den pågående utvecklingen och förbättringen av företagets kundupplevelse
Återkoppla återkommande kundproblem till ledningen
Hantera och behandla KYC-dokument för verifiering
Skapa innehåll för affiliate-webbplatser och sociala medier samt skriva artiklar för tidningar och dylikt (online och offline)
Hantera översättningar från engelska till svenska
Krav:
Flytande på svenska och engelska, skriftligt och muntligt
Stark kommunikationsförmåga
Exceptionellt öga för detaljer
Utmärkt lagspelare
Vi ser gärna att du har erfarenhet från iGaming-branchen, dock inte ett måste
On behalf of our client, a top lottery provider based in Malta, we are looking for a AML Analyst. If you are a, then this could be an opportunity for you to boost your career!
The Main responsibilities:
Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatory authorities across different jurisdictions;
Performing risk assessment of existing and new players, including building up personal and business profiles;
Building up statistic models to facilitate the assessment of estimated levels of players’ activity;
Obtaining information on players’ Source of Wealth and expected Source of Funds as well as requesting and obtaining corroborating documentation when required;
Conducting ongoing monitoring of players and transactions according to the respective level of risk;
Evaluating and identifying suspicious behaviour, investigating and working together with other stakeholders to take the appropriate action according to the levels of risk, including assisting in the investigation and reporting of suspicious transactions;
Serving as the escalation point for AML related inquiries;
Assisting and/or conducting ad hoc requests from the Responsible Gaming department, the VIP team, the Fraud Team and other relevant stakeholders;
Contributing to designing, implementing and maintaining internal AML/CFT compliance manuals, policies, procedures and systems and being proactive in suggesting improvement to existing processes;
Assisting Compliance department in the development of the AML training program and contributing to raise awareness among the stakeholders;
The Ideal Candidate:
Working knowledge AML/CFT EU and Maltese framework (4th AML directive, MGA guidelines, PMLFTA and Regulations, FIAU Implementing Procedures);
Good knowledge and understanding of AML best practices;
Experience working in a regulated environment;
1+ years of experience in player verification, risk, Fraud, AML and KYC/DD processes within iGaming;
Independent, proactive, detail-oriented and organized;
Naturally inquisitive, analytical and able to highlight risks based on findings;
Strong research skills;
Ability to maintain high levels of confidentiality and data security standards
Ability to multi-task and take initiative in all parts of the operation
Ability to learn new technology/systems/applications quickly
Familiarity with the Swedish AML framework;
Familiarity with AML frameworks from other jurisdictions (EU and 3rd Countries);
Familiar with Open Source Intelligence techniques
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 17, 2020
Full time
On behalf of our client, a top lottery provider based in Malta, we are looking for a AML Analyst. If you are a, then this could be an opportunity for you to boost your career!
The Main responsibilities:
Assisting the Company in the fulfilment of the AML requirements set forth by the relevant regulatory authorities across different jurisdictions;
Performing risk assessment of existing and new players, including building up personal and business profiles;
Building up statistic models to facilitate the assessment of estimated levels of players’ activity;
Obtaining information on players’ Source of Wealth and expected Source of Funds as well as requesting and obtaining corroborating documentation when required;
Conducting ongoing monitoring of players and transactions according to the respective level of risk;
Evaluating and identifying suspicious behaviour, investigating and working together with other stakeholders to take the appropriate action according to the levels of risk, including assisting in the investigation and reporting of suspicious transactions;
Serving as the escalation point for AML related inquiries;
Assisting and/or conducting ad hoc requests from the Responsible Gaming department, the VIP team, the Fraud Team and other relevant stakeholders;
Contributing to designing, implementing and maintaining internal AML/CFT compliance manuals, policies, procedures and systems and being proactive in suggesting improvement to existing processes;
Assisting Compliance department in the development of the AML training program and contributing to raise awareness among the stakeholders;
The Ideal Candidate:
Working knowledge AML/CFT EU and Maltese framework (4th AML directive, MGA guidelines, PMLFTA and Regulations, FIAU Implementing Procedures);
Good knowledge and understanding of AML best practices;
Experience working in a regulated environment;
1+ years of experience in player verification, risk, Fraud, AML and KYC/DD processes within iGaming;
Independent, proactive, detail-oriented and organized;
Naturally inquisitive, analytical and able to highlight risks based on findings;
Strong research skills;
Ability to maintain high levels of confidentiality and data security standards
Ability to multi-task and take initiative in all parts of the operation
Ability to learn new technology/systems/applications quickly
Familiarity with the Swedish AML framework;
Familiarity with AML frameworks from other jurisdictions (EU and 3rd Countries);
Familiar with Open Source Intelligence techniques
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client we are looking for a Swedish Customer Support Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Responsibilities:
Handling chats in a timely and customer centric fashion
Replying to emails in a professional manner
Showing empathy and appreciation to our customers
Dealing with complaints and dissatisfied customers
Working independently and proactively to improve customer satisfaction
Requirements:
Fluent in Swedish both written and spoken alongside good English skills
Customer related skills/experience
Soft-skills to be able to deal with challenges professionally
A positive attitude
Willing to work shifts
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 17, 2020
Full time
On behalf of our client we are looking for a Swedish Customer Support Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Responsibilities:
Handling chats in a timely and customer centric fashion
Replying to emails in a professional manner
Showing empathy and appreciation to our customers
Dealing with complaints and dissatisfied customers
Working independently and proactively to improve customer satisfaction
Requirements:
Fluent in Swedish both written and spoken alongside good English skills
Customer related skills/experience
Soft-skills to be able to deal with challenges professionally
A positive attitude
Willing to work shifts
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are seeking for top performing Account Managers with B2B and B2C experience who will build and maintain client relationships. In this role you will be asked to manage a portfolio of clients primarily over the phone. You will foster good client relationships aiming at ongoing trading activity and the achievement of specific revenue targets. You bring to the role your sales experience, capacity to solve client issues, a passion for the financial markets and a proven track record for delivering exceptional results. Responsibilities Develop strategic account and portfolio plans work with assigned team. Build solid relationships and trust with clients and improve business over the phone Bring sales experience along with industry insights. Exceed client expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues. Ability to quickly respond to client requests. Strong problem solving. Meeting and exceeding set daily retention targets. Liaising with dormant clients and converting them into active ones. Requirements Fluent in Swedish Flexibility to maintain focus through change and thrive in difficult situations Proven ability to multitask & work under pressure and build ongoing relationships Excellent written and verbal communication and presentation skills Proven track record of exceptional performance, high productivity and meeting deadlines Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world Experience with focus on Sales/Account Management Strong ability to work under pressure and target oriented We are looking for candidates with a strong personality with a substantial experience in the same role Preferred Qualifications Bachelor’s degree preferably in Economics/Finance Previous experience in working with revenue generating targets
Jan 17, 2020
Full time
We are seeking for top performing Account Managers with B2B and B2C experience who will build and maintain client relationships. In this role you will be asked to manage a portfolio of clients primarily over the phone. You will foster good client relationships aiming at ongoing trading activity and the achievement of specific revenue targets. You bring to the role your sales experience, capacity to solve client issues, a passion for the financial markets and a proven track record for delivering exceptional results. Responsibilities Develop strategic account and portfolio plans work with assigned team. Build solid relationships and trust with clients and improve business over the phone Bring sales experience along with industry insights. Exceed client expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues. Ability to quickly respond to client requests. Strong problem solving. Meeting and exceeding set daily retention targets. Liaising with dormant clients and converting them into active ones. Requirements Fluent in Swedish Flexibility to maintain focus through change and thrive in difficult situations Proven ability to multitask & work under pressure and build ongoing relationships Excellent written and verbal communication and presentation skills Proven track record of exceptional performance, high productivity and meeting deadlines Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world Experience with focus on Sales/Account Management Strong ability to work under pressure and target oriented We are looking for candidates with a strong personality with a substantial experience in the same role Preferred Qualifications Bachelor’s degree preferably in Economics/Finance Previous experience in working with revenue generating targets
Our client is currently looking for ambitious and determined individuals with a flair for sales A great and unique opportunity to enter the financial market industry with a specified in-house training scheme for the selected candidates.
The selected candidates will make part of a dynamic professional Sales retention Floor after an intensive training on the job:
Creating and maintaining relationship with clients over the phone Liaising with potential clients and converting them into active ones Meeting and exceeding set daily retention targets Retaining clients by resolving queries and offering upgrades Giving the client superior service and support through a polite, and professional manner Requirements: Degree, preferably in Economics/Finance Experience in Sales is a must (6 months minimum) Excellent communication skills Great relationship building skills with clients in order to keep them active and following the markets Audacious Personality. Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Ability to work and produce under pressure with challenging targets Being profession and responsible Degree, preferably in Economics is considered as a plus
Jan 17, 2020
Full time
Our client is currently looking for ambitious and determined individuals with a flair for sales A great and unique opportunity to enter the financial market industry with a specified in-house training scheme for the selected candidates.
The selected candidates will make part of a dynamic professional Sales retention Floor after an intensive training on the job:
Creating and maintaining relationship with clients over the phone Liaising with potential clients and converting them into active ones Meeting and exceeding set daily retention targets Retaining clients by resolving queries and offering upgrades Giving the client superior service and support through a polite, and professional manner Requirements: Degree, preferably in Economics/Finance Experience in Sales is a must (6 months minimum) Excellent communication skills Great relationship building skills with clients in order to keep them active and following the markets Audacious Personality. Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Ability to work and produce under pressure with challenging targets Being profession and responsible Degree, preferably in Economics is considered as a plus
Our client is looking for a Customer Service Agent to join their team. You will be a front-liner of the company, supporting their players currently through online chat and any other channel introduced by the business in the future. Responsibilities:
Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience. Provide accurate, valid and complete information by using the right methods and tools Handle customer complaints provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution and keeping within the SLAs. Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole. Works towards hitting and exceeding personal and business targets. Follow communication procedures, guidelines and policies implied by the business. Build rapport with customers through open and interactive communication. Share customer feedback with HOO, Tech team and relevant teams to contribute towards the development of new products and services. Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures. Comply with legal requirements, industry regulations, internal policies and professional codes. Requirements
Strong customer focus be a customer advocate. Excellent verbal and written Swedish (native) and English language skills. Good communication skills, including soft skills. Reliable and ethical, respecting customers’ concerns and confidentiality. Organised and methodical, with good attention to detail. Ability to adapt and work with different personalities. Computer / IT literate, and familiar with CRM systems. Knowledge of the i-gaming industry. Ability to multi-task, prioritize, think on his/her feet and effectively manage time. Flexible working, including evenings and weekends. Adaptable to a range of activities in any given day. Personal Characteristics Non-biased, respectful and emphatic towards fellow colleagues and customers. Flexible and a team player, able to adapt to a growing and dynamic environment. Responsible, mature, patient, motivated to succeed and open to change. Able to think analytically and apply diligence to resolving customer queries. Positive attitude towards work.
Jan 17, 2020
Full time
Our client is looking for a Customer Service Agent to join their team. You will be a front-liner of the company, supporting their players currently through online chat and any other channel introduced by the business in the future. Responsibilities:
Efficiently manage incoming customer service inquiries through chat and other channels, delivering a high standard and contributing towards an excellent customer experience. Provide accurate, valid and complete information by using the right methods and tools Handle customer complaints provide appropriate solutions and alternatives within an adequate time frame; following up to ensure resolution and keeping within the SLAs. Contribute towards the departments objectives to increase the accuracy, efficiency and responsiveness of the customer service team as a whole. Works towards hitting and exceeding personal and business targets. Follow communication procedures, guidelines and policies implied by the business. Build rapport with customers through open and interactive communication. Share customer feedback with HOO, Tech team and relevant teams to contribute towards the development of new products and services. Understand the importance of social responsibility and act in the best interest of players with gambling concerns or problems by following the company’s Responsible Gambling procedures. Comply with legal requirements, industry regulations, internal policies and professional codes. Requirements
Strong customer focus be a customer advocate. Excellent verbal and written Swedish (native) and English language skills. Good communication skills, including soft skills. Reliable and ethical, respecting customers’ concerns and confidentiality. Organised and methodical, with good attention to detail. Ability to adapt and work with different personalities. Computer / IT literate, and familiar with CRM systems. Knowledge of the i-gaming industry. Ability to multi-task, prioritize, think on his/her feet and effectively manage time. Flexible working, including evenings and weekends. Adaptable to a range of activities in any given day. Personal Characteristics Non-biased, respectful and emphatic towards fellow colleagues and customers. Flexible and a team player, able to adapt to a growing and dynamic environment. Responsible, mature, patient, motivated to succeed and open to change. Able to think analytically and apply diligence to resolving customer queries. Positive attitude towards work.
Our client's Customer Support Team is the pulsating heart of the customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience?
Could you be the reason the players come back to the sites? If so – you’ve found your match! We are looking for team players who really understand the customers. We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.
Responsibilities:
Handling enquiries through all enquiry channels Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Maximise any revenue generating opportunities identified whilst dealing with customer enquiries using strong negotiation and cross selling skills Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet individual, team and operational sales and service Key Performance Indicators and behaviours in job role. Manage the escalation process for customer resolution with empathy Reinforce the company's culture and core values. Requirements:
A good standard of numeracy and literacy Excellent awareness of Microsoft Office applications This role requires close liaison with the other customer facing functions, so strong communication skills both written and verbal are important. Thorough understanding of iGaming industry Proven background in Sales & Customer Service is desirable although not essential Swedish speaking with fluent English
Jan 17, 2020
Full time
Our client's Customer Support Team is the pulsating heart of the customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience?
Could you be the reason the players come back to the sites? If so – you’ve found your match! We are looking for team players who really understand the customers. We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.
Responsibilities:
Handling enquiries through all enquiry channels Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time Maximise any revenue generating opportunities identified whilst dealing with customer enquiries using strong negotiation and cross selling skills Accurate data input Manage your own time in line with resource planners Dealing directly with colleagues around the business to obtain missing information Meet individual, team and operational sales and service Key Performance Indicators and behaviours in job role. Manage the escalation process for customer resolution with empathy Reinforce the company's culture and core values. Requirements:
A good standard of numeracy and literacy Excellent awareness of Microsoft Office applications This role requires close liaison with the other customer facing functions, so strong communication skills both written and verbal are important. Thorough understanding of iGaming industry Proven background in Sales & Customer Service is desirable although not essential Swedish speaking with fluent English
Are you looking to travel and work at the same time? Do you want to enjoy a sunny country while building on your career? Our client is looking for Multi-Lingual Customer Support Agents to work in sunny Athens.
Athens, the largest city in Greece, has excellent conditions and an affordable lifestyle, perfect for those looking for good food, a rich Mediterranean lifestyle and continuous entertainment. It is the golden opportunity for those seeking to experience all Athens has to offer.
The role:
As a Customer Support Agent, you will be the 1st point of contact for many customers. You will be asked to:
Perform data entry and use software programs;
Give support to customers through multiple communication channels;
Help our customers with all their enquiries, such as business accounts, answering their inquiries and providing customer support with efficiency, accuracy and speed.
The ideal candidate:
Fluency in English;
Superior Communication skills, both verbal and oral;
Native level fluency in Swedish;
Strong computer skills and good internet knowledge;
Advanced problem-solving skills.
The benefits:
Relocation support;
Free Greek lessons;
Social events;
Possibility for career advancement;
Attractive salary package.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 15, 2020
Full time
Are you looking to travel and work at the same time? Do you want to enjoy a sunny country while building on your career? Our client is looking for Multi-Lingual Customer Support Agents to work in sunny Athens.
Athens, the largest city in Greece, has excellent conditions and an affordable lifestyle, perfect for those looking for good food, a rich Mediterranean lifestyle and continuous entertainment. It is the golden opportunity for those seeking to experience all Athens has to offer.
The role:
As a Customer Support Agent, you will be the 1st point of contact for many customers. You will be asked to:
Perform data entry and use software programs;
Give support to customers through multiple communication channels;
Help our customers with all their enquiries, such as business accounts, answering their inquiries and providing customer support with efficiency, accuracy and speed.
The ideal candidate:
Fluency in English;
Superior Communication skills, both verbal and oral;
Native level fluency in Swedish;
Strong computer skills and good internet knowledge;
Advanced problem-solving skills.
The benefits:
Relocation support;
Free Greek lessons;
Social events;
Possibility for career advancement;
Attractive salary package.
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 15, 2020
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
A Swedish Speaking Account Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
Job description:
Building exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
Managing targets and a budget
Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
Monitoring the customer base for new VIP customer potential
Improving and expanding on product and industry expertise to benefit our VIP customers
Requirements:
2 years plus with experience in both the casino and sportsbook services. Worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers.
Exceptional interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP.
Confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed
Able to work various shifts if need be.
Strong multi-tasking and prioritising, able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Smooth, clear and effective communication to players and to work effectively together; you are proactive and are keen to listen to others and also give constructive feedback to help make improvements. Your customer service is top notch and your communication with customers (no matter via what channel) has been praised.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; to meet pre-determined productivity, quality and service levels that department sets to reach top service
To find out more about this great opportunity and many others, get in touch with the Betting Connections team . We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘Refer a Friend’ bonu s for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kick-start your career today!
Jan 15, 2020
Full time
A Swedish Speaking Account Manager needed for a fantastic iGaming career opportunity in Sunny Malta! The role is a great opportunity to embark on a career within an industry that promotes a fun, casual but hard-working team/office environment.
Job description:
Building exceptional relationships with high value clients to provide a personalized service and gaming experiences tailored to them, across all products
Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
Acting as VIP Champion for Super VIPs, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties
Answering VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries
Initiating campaigns that will drive activity for high net worth customers, ensuring they are generated in a timely manner, results monitored and reported
Managing targets and a budget
Maximizing and enhancing the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships
Working alongside our Product and Brand Manager teams to increase player activity and drive turnover
Monitoring the customer base for new VIP customer potential
Improving and expanding on product and industry expertise to benefit our VIP customers
Requirements:
2 years plus with experience in both the casino and sportsbook services. Worked with VIP queries and would like to become more of a specialist when dealing with Top VIP customers.
Exceptional interpersonal skills and have the ability to quickly build a rapport with valuable players. Every player should be treated as a VIP.
Confident and articulate in both English and Swedish whether it’s on e-mail, phone or chat. You are there for players when needed
Able to work various shifts if need be.
Strong multi-tasking and prioritising, able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Smooth, clear and effective communication to players and to work effectively together; you are proactive and are keen to listen to others and also give constructive feedback to help make improvements. Your customer service is top notch and your communication with customers (no matter via what channel) has been praised.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; to meet pre-determined productivity, quality and service levels that department sets to reach top service
To find out more about this great opportunity and many others, get in touch with the Betting Connections team . We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘Refer a Friend’ bonu s for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kick-start your career today!
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Jan 15, 2020
Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities:
Respond promptly and effectively to incoming customer calls, chats and emails
Provide technical support to customers
Ensure that more complex customer issues are followed up & resolved in a timely manner
Proactively develop customer relationships by maintaining contact at an appropriate level
Feedback recurring customer issues to the Team Leader and relevant internal department
Essential:
Excellent verbal and written Swedish and English
Excellent typing skills – speed and accuracy & computer literacy
A proven team player with a can do attitude
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
Flexible approach to working in a dynamic and often hectic environment, able to multitask
High level of customer service orientation, with a proven ability to see problems through to their resolution
Beneficial traits:
Previous Customer service experience
iGaming experience
Experienced in using Microsoft Word, Excel and the Internet
Shows initiative, suggesting ways to improve the customer experience
A passion for Sports
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
