Main responsibilities:
Regular contact with our existing clients
Ensure the highest level of Customer Service
Maintain and update our CRM
Work with clients to engage in FX opportunities
Follow up on any client matters
Relationship management
Liaising with relevant teams to ensure quality service delivery
Regularly report to management
Retain existing clients
Main requirements:
Demonstrated work experience in Client Retention and Forex Sales
Fluency in English both verbal and written
Fluency in Spanish, both verbal and written
Proficiency in MS Office
Excellent communications skills
Strong sales skills
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation (up to €600)
shared car
€150 for bills expenses
4 flights/yearly (every quarter)-for EU citizens
Happy hours on weekly basis
Corporate events
Competitions
New offices with food and playground
Private medical insurance
A contemporary work environment
Mar 27, 2020
Full time
Main responsibilities:
Regular contact with our existing clients
Ensure the highest level of Customer Service
Maintain and update our CRM
Work with clients to engage in FX opportunities
Follow up on any client matters
Relationship management
Liaising with relevant teams to ensure quality service delivery
Regularly report to management
Retain existing clients
Main requirements:
Demonstrated work experience in Client Retention and Forex Sales
Fluency in English both verbal and written
Fluency in Spanish, both verbal and written
Proficiency in MS Office
Excellent communications skills
Strong sales skills
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation (up to €600)
shared car
€150 for bills expenses
4 flights/yearly (every quarter)-for EU citizens
Happy hours on weekly basis
Corporate events
Competitions
New offices with food and playground
Private medical insurance
A contemporary work environment
Main responsibilities:
Build and maintain relationships with customers mostly via phone
To actively engage with new client leads and activate them as new clients
Maximize sales activity
To assist clients with queries regarding trading
To assist clients with deposits / withdrawals
To achieve all sales targets on a consistent basis outlined by the Head of Sales
Main requirements
Fluent in English both verbal and written, additional languages will be considered an advantage
Fluent in Portuguese both verbal and written
Excellent business written and oral communications skills
Computer literate
Ability to work both in a team environment as well as independently
No FX experience required.
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation
shared car
bills expenses
4 flights/yearly (every quarter)- for U citizens
Happy hours on weekly basis
Corporate events
Competitions
Private medical insurance
A contemporary work environment
Mar 27, 2020
Full time
Main responsibilities:
Build and maintain relationships with customers mostly via phone
To actively engage with new client leads and activate them as new clients
Maximize sales activity
To assist clients with queries regarding trading
To assist clients with deposits / withdrawals
To achieve all sales targets on a consistent basis outlined by the Head of Sales
Main requirements
Fluent in English both verbal and written, additional languages will be considered an advantage
Fluent in Portuguese both verbal and written
Excellent business written and oral communications skills
Computer literate
Ability to work both in a team environment as well as independently
No FX experience required.
What we offer:
Basic salary plus commission
Relocation package which includes
shared accommodation
shared car
bills expenses
4 flights/yearly (every quarter)- for U citizens
Happy hours on weekly basis
Corporate events
Competitions
Private medical insurance
A contemporary work environment
Spanish speaking Customer Stylist Advisors
€900-950 per month + excellent relocation package
This is an excellent opportunity for someone who is passionate about clothing, knows brand like Wrangler, Lee, Kipling, Vans & Timberland . Supplying the world with fashion options, this company truly is in a class of their own.
Based in Sofia, Capital City of Bulgaria, you will experience a low cost of living (in comparison with Spainy) as well as great weather, fantastic night life & a multi cultural city where nearly everyone speaks English!
Bulgaria is an emerging country who is recent member of the EU with many of the worlds most recognisable brands relocating their businesses to Sofia. With places like Sunny Beach and varna on your door step, this country offers not just a great place to work, but so many options for holiday makers too! Did you know MTV choose Bulgaria to host their annual summer beach party?
This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company. With more than 250,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.
Working in their Fashion department over the phone in their state of the art offices in Sofia, you will be responsible for:
Helping the Spanish speaking Customer to make the right fashion choices over branded clothing
Organising returns and replacements
Helping the customer with delays in delivery or in correct orders
Upselling additional clothing to compliment the Spanish speaking Customers with their current purchase.
Create a great Customer Experience in the Spanish Language to encourage future orders.
The role is not only dealing with inbound calls from Spainy but also you will be required to communicate over Web Chat, E mail and Social Media too!
So, if you are looking for a job with varying work tasks each day and love fashion then this role is for you.
In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
No experience is required to be successful in this role, just the ability to deliver exceptional Customer Service and also to be fluent in both Spanish and English.
An amazing relocation package is available to all applicants living outside of Sofia Bulgaria,to move you as quickly as possible to your dream job!
You will be working on 8-9 hours shift during this times:
Monday to Friday – 10:00-22:00
Saturday to Sunday 10:00-19:00
Please email me your CV on michal@lrp.jobs in English and make sure your CV has your contact details.
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
INDBAR
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
Mar 20, 2020
Full time
Spanish speaking Customer Stylist Advisors
€900-950 per month + excellent relocation package
This is an excellent opportunity for someone who is passionate about clothing, knows brand like Wrangler, Lee, Kipling, Vans & Timberland . Supplying the world with fashion options, this company truly is in a class of their own.
Based in Sofia, Capital City of Bulgaria, you will experience a low cost of living (in comparison with Spainy) as well as great weather, fantastic night life & a multi cultural city where nearly everyone speaks English!
Bulgaria is an emerging country who is recent member of the EU with many of the worlds most recognisable brands relocating their businesses to Sofia. With places like Sunny Beach and varna on your door step, this country offers not just a great place to work, but so many options for holiday makers too! Did you know MTV choose Bulgaria to host their annual summer beach party?
This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company. With more than 250,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.
Working in their Fashion department over the phone in their state of the art offices in Sofia, you will be responsible for:
Helping the Spanish speaking Customer to make the right fashion choices over branded clothing
Organising returns and replacements
Helping the customer with delays in delivery or in correct orders
Upselling additional clothing to compliment the Spanish speaking Customers with their current purchase.
Create a great Customer Experience in the Spanish Language to encourage future orders.
The role is not only dealing with inbound calls from Spainy but also you will be required to communicate over Web Chat, E mail and Social Media too!
So, if you are looking for a job with varying work tasks each day and love fashion then this role is for you.
In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
No experience is required to be successful in this role, just the ability to deliver exceptional Customer Service and also to be fluent in both Spanish and English.
An amazing relocation package is available to all applicants living outside of Sofia Bulgaria,to move you as quickly as possible to your dream job!
You will be working on 8-9 hours shift during this times:
Monday to Friday – 10:00-22:00
Saturday to Sunday 10:00-19:00
Please email me your CV on michal@lrp.jobs in English and make sure your CV has your contact details.
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
INDBAR
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
An award-winning company that offers online casino, sports betting and live casino games in 12 countries is looking for a Site Manager (Spanish Speaking) to join their team! What you will be doing...
Manage a team of Publishing Executives who will be responsible for the delivery of relevant and timely markets, Content and Promotions across all sportsbook domains as part of our “Always On” strategy.
Lead, manage and inspire the team of publishers to ensure that the team has the relevant skills set and that our staff see their future at William Hill with clear succession plans in place.
Responsible for the end-user experience via our internal CMS, in order to drive customer retention and revenue on the sportsbook.
Ensure all content is in line with the overall business strategy and consistent with other channels and that is localized/translated.
Build and maintain relationships with key stakeholders including our Marketing, Design, Gaming, Product, Compliance, Business Intelligence, Trading & Tech teams.
Further develop our in-house CMS, ensuring an intuitive layout that improves the delivery of appropriate content to the customer.
Analyse data provided to the team in order to make key decisions that can aid customer engagement and market growth.
Question and modify established processes and SLAs through the results of site analytics.
Embrace new procedures and technologies in order to constantly improve our online content offering and the customer experience in our site.
Constantly monitor the latest sports betting trends, benchmarking site layout, content positioning and promotional activity.
Organise workload in order to create a balance between forwarding planning and managing the sensitive real-time site operations.
Data-driven decisions are king but this needs to be supported with expert knowledge of sports and betting. Knowing the biggest events and key times of each day, and how these affect betting behaviour and patterns, is essential to driving conversion.
What we would like to see from you...
Minimum 2 years of experience working in an online content or Sportsbook role.
Adaptable to new working systems.
Well-Developed knowledge and experience of using various betting products.
Excellent sports betting knowledge
Confident in leading a small team to deliver team KPIs
Superb man-management abilities
Strong written and verbal skills
Good communication and interpersonal skills
A good understanding of analytics and making use of them to better the team’s processes
Coaching and training capabilities to develop the members of staff in the team
This role will suit you if...
You’re passionate about sport and sports betting and have knowledge of casino
You’re flexible to work 5 out of 7 days a week including weekends/evenings when necessary
You work well under pressure
You’re able to inspire & lead colleagues
You’re forward thinking with an interest in improving current practices
It may not suit you if...
You prefer to work alone
You are not prepared to get involved and be ‘hands-on’
You are not prepared to work extended hours when necessary
You are unable to build close working relationships with other departments.
Company Benefits Package Their way of showing their appreciation is by offering some of the best benefits on the island:
Private health insurance (including dental)
Travel and life insurance
Free breakfast (every day!)
Lunch provided once a week
Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
Free weekly HIIT and yoga classes
Coffee shop vouchers
Fresh fruit juices & smoothies every Friday!
Beer Fridays! (non-alcoholic beverages also offered)
We also endeavour to enrich our employees’ work-life balance by offering a Volunteering Programme
Exciting team events & company parties! (we work hard but make time to have plenty of fun too!)
We look forward to hearing from you!
Mar 19, 2020
Full time
An award-winning company that offers online casino, sports betting and live casino games in 12 countries is looking for a Site Manager (Spanish Speaking) to join their team! What you will be doing...
Manage a team of Publishing Executives who will be responsible for the delivery of relevant and timely markets, Content and Promotions across all sportsbook domains as part of our “Always On” strategy.
Lead, manage and inspire the team of publishers to ensure that the team has the relevant skills set and that our staff see their future at William Hill with clear succession plans in place.
Responsible for the end-user experience via our internal CMS, in order to drive customer retention and revenue on the sportsbook.
Ensure all content is in line with the overall business strategy and consistent with other channels and that is localized/translated.
Build and maintain relationships with key stakeholders including our Marketing, Design, Gaming, Product, Compliance, Business Intelligence, Trading & Tech teams.
Further develop our in-house CMS, ensuring an intuitive layout that improves the delivery of appropriate content to the customer.
Analyse data provided to the team in order to make key decisions that can aid customer engagement and market growth.
Question and modify established processes and SLAs through the results of site analytics.
Embrace new procedures and technologies in order to constantly improve our online content offering and the customer experience in our site.
Constantly monitor the latest sports betting trends, benchmarking site layout, content positioning and promotional activity.
Organise workload in order to create a balance between forwarding planning and managing the sensitive real-time site operations.
Data-driven decisions are king but this needs to be supported with expert knowledge of sports and betting. Knowing the biggest events and key times of each day, and how these affect betting behaviour and patterns, is essential to driving conversion.
What we would like to see from you...
Minimum 2 years of experience working in an online content or Sportsbook role.
Adaptable to new working systems.
Well-Developed knowledge and experience of using various betting products.
Excellent sports betting knowledge
Confident in leading a small team to deliver team KPIs
Superb man-management abilities
Strong written and verbal skills
Good communication and interpersonal skills
A good understanding of analytics and making use of them to better the team’s processes
Coaching and training capabilities to develop the members of staff in the team
This role will suit you if...
You’re passionate about sport and sports betting and have knowledge of casino
You’re flexible to work 5 out of 7 days a week including weekends/evenings when necessary
You work well under pressure
You’re able to inspire & lead colleagues
You’re forward thinking with an interest in improving current practices
It may not suit you if...
You prefer to work alone
You are not prepared to get involved and be ‘hands-on’
You are not prepared to work extended hours when necessary
You are unable to build close working relationships with other departments.
Company Benefits Package Their way of showing their appreciation is by offering some of the best benefits on the island:
Private health insurance (including dental)
Travel and life insurance
Free breakfast (every day!)
Lunch provided once a week
Annual sports allowance to be spent on gym/sport memberships or sports clothing or equipment
Free weekly HIIT and yoga classes
Coffee shop vouchers
Fresh fruit juices & smoothies every Friday!
Beer Fridays! (non-alcoholic beverages also offered)
We also endeavour to enrich our employees’ work-life balance by offering a Volunteering Programme
Exciting team events & company parties! (we work hard but make time to have plenty of fun too!)
We look forward to hearing from you!
Spanish (Espanol) speaking cars lovers need for Customer Services Advisors (automotive industry)
You will be working for one of the biggest names in Customer Service industry , company has 225k plus employees helping customers in 70 +Languages. This specific role is to work on behalf of one of the best automotive brands in the world. Opportunity is based in Sofia Bulgaria, Sofia is currently in highest stage of development, place is famous for amazing night life, much different architecture than anywhere in Western Europe and absolutely superb cost of living for example spaghetti Bolognese in good restaurant cost 3 Euro or renting one bedroom flat in centre of capital city cost around 350 Euro.
Responsibilities :
We are looking for energetic, customer-oriented professionals to join our
global team. You will interact daily with customers via phone e-mail and web chat
and you will deliver a consistent level of outstanding service,
ensuring resolution and adding value to the customers’ experience that
continually exceeds their expectations.
Requirements:
Fluency in Spanish ;
Fluency in English;
Motivation to work
Ability to work shifts
What we could offer you? We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
Competitive salary of 900Euro per Month (Gross)
A bright, modern and exciting place to work, with excellent staff facilities;
Voluntary Medical plan;
Life insurance;
Annual reward and recognition events;
Holiday pay;
Team events.
Please email me your CV on michal@lrp.jobs in English and make sure your CV has correct contact details. You can as well give Michal a call on +44 7525115862
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
Mar 06, 2020
Full time
Spanish (Espanol) speaking cars lovers need for Customer Services Advisors (automotive industry)
You will be working for one of the biggest names in Customer Service industry , company has 225k plus employees helping customers in 70 +Languages. This specific role is to work on behalf of one of the best automotive brands in the world. Opportunity is based in Sofia Bulgaria, Sofia is currently in highest stage of development, place is famous for amazing night life, much different architecture than anywhere in Western Europe and absolutely superb cost of living for example spaghetti Bolognese in good restaurant cost 3 Euro or renting one bedroom flat in centre of capital city cost around 350 Euro.
Responsibilities :
We are looking for energetic, customer-oriented professionals to join our
global team. You will interact daily with customers via phone e-mail and web chat
and you will deliver a consistent level of outstanding service,
ensuring resolution and adding value to the customers’ experience that
continually exceeds their expectations.
Requirements:
Fluency in Spanish ;
Fluency in English;
Motivation to work
Ability to work shifts
What we could offer you? We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
Competitive salary of 900Euro per Month (Gross)
A bright, modern and exciting place to work, with excellent staff facilities;
Voluntary Medical plan;
Life insurance;
Annual reward and recognition events;
Holiday pay;
Team events.
Please email me your CV on michal@lrp.jobs in English and make sure your CV has correct contact details. You can as well give Michal a call on +44 7525115862
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
Spanish speaking Customer Stylist Advisors €900-950 per month + excellent relocation package
This is an excellent opportunity for someone who is passionate about clothing, knows brand like Wrangler, Lee, Kipling, Vans & Timberland . Supplying the world with fashion options, this company truly is in a class of their own.
Based in Sofia, Capital City of Bulgaria, you will experience a low cost of living (in comparison with Germany) as well as great weather, fantastic night life & a multi cultural city where nearly everyone speaks English!
Bulgaria is an emerging country who is recent member of the EU with many of the worlds most recognisable brands relocating their businesses to Sofia. With places like Sunny Beach and varna on your door step, this country offers not just a great place to work, but so many options for holiday makers too! Did you know MTV choose Bulgaria to host their annual summer beach party?
This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company. With more than 250,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.
Working in their Fashion department over the phone in their state of the art offices in Sofia, you will be responsible for:
Helping the Spanish speaking Customer to make the right fashion choices over branded clothing
Organising returns and replacements
Helping the customer with delays in delivery or in correct orders
Upselling additional clothing to compliment the Spanish speaking Customers with their current purchase.
Create a great Customer Experience in the Spanish Language to encourage future orders.
The role is not only dealing with inbound calls from Germany but also you will be required to communicate over Web Chat, E mail and Social Media too!
So, if you are looking for a job with varying work tasks each day and love fashion then this role is for you.
In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
No experience is required to be successful in this role, just the ability to deliver exceptional Customer Service and also to be fluent in both Spanish and English.
An amazing relocation package is available to all applicants living outside of Sofia Bulgaria,to move you as quickly as possible to your dream job!
You will be working on 8-9 hours shift during this times:
Monday to Friday – 10:00-22:00
Saturday to Sunday 10:00-19:00
Please email me your CV on michal@lrp.jobs in English and make sure your CV has your contact details.
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
INDBAR
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
Mar 06, 2020
Full time
Spanish speaking Customer Stylist Advisors €900-950 per month + excellent relocation package
This is an excellent opportunity for someone who is passionate about clothing, knows brand like Wrangler, Lee, Kipling, Vans & Timberland . Supplying the world with fashion options, this company truly is in a class of their own.
Based in Sofia, Capital City of Bulgaria, you will experience a low cost of living (in comparison with Germany) as well as great weather, fantastic night life & a multi cultural city where nearly everyone speaks English!
Bulgaria is an emerging country who is recent member of the EU with many of the worlds most recognisable brands relocating their businesses to Sofia. With places like Sunny Beach and varna on your door step, this country offers not just a great place to work, but so many options for holiday makers too! Did you know MTV choose Bulgaria to host their annual summer beach party?
This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company. With more than 250,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.
Working in their Fashion department over the phone in their state of the art offices in Sofia, you will be responsible for:
Helping the Spanish speaking Customer to make the right fashion choices over branded clothing
Organising returns and replacements
Helping the customer with delays in delivery or in correct orders
Upselling additional clothing to compliment the Spanish speaking Customers with their current purchase.
Create a great Customer Experience in the Spanish Language to encourage future orders.
The role is not only dealing with inbound calls from Germany but also you will be required to communicate over Web Chat, E mail and Social Media too!
So, if you are looking for a job with varying work tasks each day and love fashion then this role is for you.
In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
No experience is required to be successful in this role, just the ability to deliver exceptional Customer Service and also to be fluent in both Spanish and English.
An amazing relocation package is available to all applicants living outside of Sofia Bulgaria,to move you as quickly as possible to your dream job!
You will be working on 8-9 hours shift during this times:
Monday to Friday – 10:00-22:00
Saturday to Sunday 10:00-19:00
Please email me your CV on michal@lrp.jobs in English and make sure your CV has your contact details.
For info about all available jobs follow us on:
Facebook: @lrpjobs
Instagram: #lrpjobs
Twitter: @LRPjobs
www.lrp.jobs
INDBAR
Spanish / Espanol / ispanski / Espanola / Espanol / испански / ispanski
English/England/Angielski/Ingles
HRS’s mission is to connect Bulgarian human capital with the best employers. Let us find your better job and help you grow. Apply now! For one of our clients, a multilingual company which specialized in several industries, we are looking for a person to join their team at the role: Online Chat Advisor with German/ French/ Dutch/ Spanish & ENG Main responsibilities: • Handling clients request via email, chat and outbound calls; • Resolving requests regarding clients’ accounts, promotions, and personal documentations; • Daily work with a specialized system; • Close cooperation with other departments in terms of solving the issues in a prompt manner. What we can offer you if you join the team: • Flexible or fixed working hours; • Amazing working space with fully provided fresh drinks, snacks, and games inside; • Salary- higher than the average + monthly bonuses; • Great social benefits package; • A multilingual environment with an opportunity for career development; The skills: • Fluent level of German/ French/ Dutch or Spanish; • Proficiency level of English B2-C1; • Experience in customer service- is a plus; • Solve problem attitude; • Capability to work and think logically. Apply now and join the most successful team! All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Apr 03, 2020
Full time
HRS’s mission is to connect Bulgarian human capital with the best employers. Let us find your better job and help you grow. Apply now! For one of our clients, a multilingual company which specialized in several industries, we are looking for a person to join their team at the role: Online Chat Advisor with German/ French/ Dutch/ Spanish & ENG Main responsibilities: • Handling clients request via email, chat and outbound calls; • Resolving requests regarding clients’ accounts, promotions, and personal documentations; • Daily work with a specialized system; • Close cooperation with other departments in terms of solving the issues in a prompt manner. What we can offer you if you join the team: • Flexible or fixed working hours; • Amazing working space with fully provided fresh drinks, snacks, and games inside; • Salary- higher than the average + monthly bonuses; • Great social benefits package; • A multilingual environment with an opportunity for career development; The skills: • Fluent level of German/ French/ Dutch or Spanish; • Proficiency level of English B2-C1; • Experience in customer service- is a plus; • Solve problem attitude; • Capability to work and think logically. Apply now and join the most successful team! All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Company Introduction
Our client is a leading organisation in the gaming industry.
Job Responsibilities and Duties
Responsible for supporting the International Branding Team on the development of the Brands;
Deliver our PR strategy through projects and events, reaffirming the position of a global leader in the gaming sector;
Support and executing corporate communication activities;
Ensure that our events bring the brand to life and align with business priorities, executive vision, product roadmaps, and event messaging pillars;
Ensure a strong follow up with our professionals looking for external communication opportunities, being an interface between our media partners and our professional
Efficiently coordinate with the internal communication and our social media & web teams to ensure a good relay of external communications initiatives
Work with cross-functional teams to ensure positioning, goals, deliverables, and tactics are achieved before, during, and after each event;
Manage a diverse portfolio of event activations that create a differentiated experience – from tradeshows and conferences to VIP receptions and speaking engagements.
Coordinate with our local and international media partners for articles & interviews opportunities (technical specifications, opportunities for interviews, articles, etc.).
Experience
At least 2 years' experience in Public Relations, Marketing or Communication Field;
Academic Background Or related Field: Public Relations, Marketing, Management, Communication or similarity.
Personal Skills
Possess good communication skills in both English and Spanish;
Good knowledge with Gambling Ecosystem,Gaming Industry and/or Malta Ecosystem;
Preference for procedures, standards and protocols ;
Decisive – preference for problem solving and getting results;
Interpersonal relationship, goal oriented and resilience;
Creativity;
Ability to work in a Fast-Paced Environment.
Apr 03, 2020
Permanent
Company Introduction
Our client is a leading organisation in the gaming industry.
Job Responsibilities and Duties
Responsible for supporting the International Branding Team on the development of the Brands;
Deliver our PR strategy through projects and events, reaffirming the position of a global leader in the gaming sector;
Support and executing corporate communication activities;
Ensure that our events bring the brand to life and align with business priorities, executive vision, product roadmaps, and event messaging pillars;
Ensure a strong follow up with our professionals looking for external communication opportunities, being an interface between our media partners and our professional
Efficiently coordinate with the internal communication and our social media & web teams to ensure a good relay of external communications initiatives
Work with cross-functional teams to ensure positioning, goals, deliverables, and tactics are achieved before, during, and after each event;
Manage a diverse portfolio of event activations that create a differentiated experience – from tradeshows and conferences to VIP receptions and speaking engagements.
Coordinate with our local and international media partners for articles & interviews opportunities (technical specifications, opportunities for interviews, articles, etc.).
Experience
At least 2 years' experience in Public Relations, Marketing or Communication Field;
Academic Background Or related Field: Public Relations, Marketing, Management, Communication or similarity.
Personal Skills
Possess good communication skills in both English and Spanish;
Good knowledge with Gambling Ecosystem,Gaming Industry and/or Malta Ecosystem;
Preference for procedures, standards and protocols ;
Decisive – preference for problem solving and getting results;
Interpersonal relationship, goal oriented and resilience;
Creativity;
Ability to work in a Fast-Paced Environment.
Our iGaming client, focused on Sportsbetting is currently looking for a Sportsbook CRM Team Leader to join and guide their team within the CRM department. Key Responsibilities:
Manage a CRM team of a Sport betting brand
Plan and oversee execution of the CRM plan across all channels and apps
Manage optimization and report all relevant KPIs and other campaign measurements
Hands on administrative and Back Office systems
Analyse, optimize and maintain CRM processes and customers journeys
Ensure promotional campaigns use all available marketing tools
Take part in relevant project and initiate ideas
Report to stakeholders on all activity and plans – weekly and according to needs
Requirements:
At least 2 years previous experience in a similar position
Sport savvy
Creative, imaginative and detail-oriented
Knows how to work in a multi-cultural environment
Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm
Knowledge of Excel and Microsoft Office
Fluent Spanish is a plus!
Excellent English Communication Skills
Experience in email marketing
Experience with Optimove is advantageous
Bachelor’s Degree –Preferably in Economics, Business, Marketing or other analytical domains
Apr 03, 2020
Full time
Our iGaming client, focused on Sportsbetting is currently looking for a Sportsbook CRM Team Leader to join and guide their team within the CRM department. Key Responsibilities:
Manage a CRM team of a Sport betting brand
Plan and oversee execution of the CRM plan across all channels and apps
Manage optimization and report all relevant KPIs and other campaign measurements
Hands on administrative and Back Office systems
Analyse, optimize and maintain CRM processes and customers journeys
Ensure promotional campaigns use all available marketing tools
Take part in relevant project and initiate ideas
Report to stakeholders on all activity and plans – weekly and according to needs
Requirements:
At least 2 years previous experience in a similar position
Sport savvy
Creative, imaginative and detail-oriented
Knows how to work in a multi-cultural environment
Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm
Knowledge of Excel and Microsoft Office
Fluent Spanish is a plus!
Excellent English Communication Skills
Experience in email marketing
Experience with Optimove is advantageous
Bachelor’s Degree –Preferably in Economics, Business, Marketing or other analytical domains
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal profile to ‘know your VIP’, allowing you to recommend tailored rewards, experiences and communication preferences
Handling wide variety of player & account queries including taking ownership of any problems or requests from VIPs and ensuring these are addressed directly or escalated to the appropriate channel.
Becoming an expert in multiple gaming products, being able to talk the players language from types of game variants to poker slang
Constantly reactivate players with calls, emails, SMS and chat.
Skills & Competencies
Deliver a strong service experience to differentiate the brand from the competition
Highly numerate and analytical
Self-motivated with ability to work independently
Excellent communicator across all channels with high confidence on the phone.
Passion for Casino and knowledge of Casino games
Self-starter with a positive, can-do attitude and good analytical skills.
Ability to deliver results and outstanding services whilst working to tight timelines.
Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management
Must be adaptable, flexible, and willing to change, when appropriate
On behalf of our client, we are looking for a -. This could be an excellent opportunity for you to boost your career or gain more experience!
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Apr 03, 2020
Full time
On behalf of our client, we are looking for a Spanish speaking Senior VIP Account Manager. This could be an excellent opportunity for you to boost your career or gain more experience!
Responsibilities:
Micromanagement of an assigned portfolio of VIP customers for maintaining ongoing communication outreach and responsiveness via all communication channels
Daily responsibilities will include communication with customers through email, phone, sms and chat.
Develop a strong understanding of the company’s VIP customer needs & providing excellence in customer service to build long term relationships and maintaining VIP cards.
Working on set targets, objectives and goals while being accountable for VIP Customer satisfaction
Maintaining high levels of productivity and quality standards following set guidelines while adhering to standard operating practices and follow compliance guidelines
Establish a personal relationship with players, creating an internal profile to ‘know your VIP’, allowing you to recommend tailored rewards, experiences and communication preferences
Handling wide variety of player & account queries including taking ownership of any problems or requests from VIPs and ensuring these are addressed directly or escalated to the appropriate channel.
Becoming an expert in multiple gaming products, being able to talk the players language from types of game variants to poker slang
Constantly reactivate players with calls, emails, SMS and chat.
Skills & Competencies
Deliver a strong service experience to differentiate the brand from the competition
Highly numerate and analytical
Self-motivated with ability to work independently
Excellent communicator across all channels with high confidence on the phone.
Passion for Casino and knowledge of Casino games
Self-starter with a positive, can-do attitude and good analytical skills.
Ability to deliver results and outstanding services whilst working to tight timelines.
Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management
Must be adaptable, flexible, and willing to change, when appropriate
On behalf of our client, we are looking for a -. This could be an excellent opportunity for you to boost your career or gain more experience!
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client here in Malta, within the iGaming sector, we are looking for an analytical individual with a creative twist! You can look at a set of keywords, figure out what someone searching for those phrases wants to know, and write it clearly and succinctly in natural-sounding way.
You have the ability to create new and optimize existing content and uncover new opportunities for our clients and partners! You possess strong creative skills and the ability to multitask in a fast-paced environment and assist in concept strategies for different advertising channels.
Responsibilities:
SEO analysis using all data resources and tools available
Conduct keyword research including industry trends and competitive analysis to drive the most valuable traffic
Develop and implement architectural, technical, and content recommendations
Responsible for execution, coordinating, implementing and optimizing SEO activities as well as provide input on on-page & off-page content formatting
Collect the data and make a report on traffic, ranking and any other SEO aspects
Monitor SEO performance of your markets, by using SEO tools available (Google Analytics, Monitorank etc.)
Conduct SEO technical audits and participate in SEO audit presentations
Competitive intelligence gathering – Stay up to date with the latest SEO and industry trends
Manage timelines, expectations, and deliverables to ensure clients’ requests are completed in efficient and timely manner
Owning responsibility for the strategy and execution of large-scale organic search projects for global, world-class brands
Requirements:
Proven success in SEO
Experience both in Casino & Sportsbook (or very good knowledge and exposure to both)
Native level of Spanish, fluent English
Past-proven experience in implementing SEO initiatives
A comprehensive knowledge of organic search and how SEO can influence ranking algorithms including SEO tools like Log analyzer tool, SemRush, Majestic SEO, Ahrefs
Motivation, dedication and a desire to make a difference
Creativity and eagerness to propose awesome competitive product strategies to support traffic growth
Problem solving attitude through thinking outside the box
Apr 03, 2020
Full time
On behalf of our client here in Malta, within the iGaming sector, we are looking for an analytical individual with a creative twist! You can look at a set of keywords, figure out what someone searching for those phrases wants to know, and write it clearly and succinctly in natural-sounding way.
You have the ability to create new and optimize existing content and uncover new opportunities for our clients and partners! You possess strong creative skills and the ability to multitask in a fast-paced environment and assist in concept strategies for different advertising channels.
Responsibilities:
SEO analysis using all data resources and tools available
Conduct keyword research including industry trends and competitive analysis to drive the most valuable traffic
Develop and implement architectural, technical, and content recommendations
Responsible for execution, coordinating, implementing and optimizing SEO activities as well as provide input on on-page & off-page content formatting
Collect the data and make a report on traffic, ranking and any other SEO aspects
Monitor SEO performance of your markets, by using SEO tools available (Google Analytics, Monitorank etc.)
Conduct SEO technical audits and participate in SEO audit presentations
Competitive intelligence gathering – Stay up to date with the latest SEO and industry trends
Manage timelines, expectations, and deliverables to ensure clients’ requests are completed in efficient and timely manner
Owning responsibility for the strategy and execution of large-scale organic search projects for global, world-class brands
Requirements:
Proven success in SEO
Experience both in Casino & Sportsbook (or very good knowledge and exposure to both)
Native level of Spanish, fluent English
Past-proven experience in implementing SEO initiatives
A comprehensive knowledge of organic search and how SEO can influence ranking algorithms including SEO tools like Log analyzer tool, SemRush, Majestic SEO, Ahrefs
Motivation, dedication and a desire to make a difference
Creativity and eagerness to propose awesome competitive product strategies to support traffic growth
Problem solving attitude through thinking outside the box
The Client
Our client, an innovative iGaming company based in Malta, is looking for a Senior Compliance Manager (Spanish Speaking) to join their growing team.
Main Duties
Translate strategic decisions and regulatory obligations into projects, actions and operational processes across the business and oversee their implementation
Ensure compliance and business deadlines and requirements are met
Report and act swiftly on any Anti-Money Laundering and Responsible Gaming issues which may arise
Ensure timely reports to relevant regulatory authorities in order to comply with various reporting requirements
Monitor any changes in regulations and manage any required adjustments
Drive and manage relevant cross-business compliance projects
Manage and monitor the application process of new Gaming Licences
Actively keep up-to-date with latest compliance matters and share knowledge across the Compliance Team and relevant departments
Monitor any changes in regulations and manage any required adjustments
Support and challenge the Operations Management Team in establishing best practices in relation to RG, AML, GDPR and other regulations
Establish, manage and maintain relationships with the company’s compliance and legal consultants and regulatory bodies
Requirements
A Degree in Law, Business or Finance
Minimum 3 years’ experience in Regulatory Compliance within the iGaming industry
Excellent communication skills both in written and spoken English language
Advanced level of Spanish language
CANDIDATE MUST BE ELIGIBLE TO WORK IN EU
Apr 03, 2020
Full time
The Client
Our client, an innovative iGaming company based in Malta, is looking for a Senior Compliance Manager (Spanish Speaking) to join their growing team.
Main Duties
Translate strategic decisions and regulatory obligations into projects, actions and operational processes across the business and oversee their implementation
Ensure compliance and business deadlines and requirements are met
Report and act swiftly on any Anti-Money Laundering and Responsible Gaming issues which may arise
Ensure timely reports to relevant regulatory authorities in order to comply with various reporting requirements
Monitor any changes in regulations and manage any required adjustments
Drive and manage relevant cross-business compliance projects
Manage and monitor the application process of new Gaming Licences
Actively keep up-to-date with latest compliance matters and share knowledge across the Compliance Team and relevant departments
Monitor any changes in regulations and manage any required adjustments
Support and challenge the Operations Management Team in establishing best practices in relation to RG, AML, GDPR and other regulations
Establish, manage and maintain relationships with the company’s compliance and legal consultants and regulatory bodies
Requirements
A Degree in Law, Business or Finance
Minimum 3 years’ experience in Regulatory Compliance within the iGaming industry
Excellent communication skills both in written and spoken English language
Advanced level of Spanish language
CANDIDATE MUST BE ELIGIBLE TO WORK IN EU
The Client Our client is an IGaming operator and is currently recruiting for Spanish Speaking Sales Agent to join their growing team.
Main Duties
Carry out outbound sales to potential leads
Promote the company’s products and services
Relationship management and cooperation with existing clients
Meet targets and deadlines, within a goal-oriented environment
Requirements
Fluency in English and Spanish language
Proven experience in Forex / binary options / gaming – an advantage
Experience in online sales and/or telemarketing - it is a must
Excellent communication skills (verbal + written)
CANDIDATE MUST BE ELIGIBLE TO WORK IN EU
Apr 03, 2020
Full time
The Client Our client is an IGaming operator and is currently recruiting for Spanish Speaking Sales Agent to join their growing team.
Main Duties
Carry out outbound sales to potential leads
Promote the company’s products and services
Relationship management and cooperation with existing clients
Meet targets and deadlines, within a goal-oriented environment
Requirements
Fluency in English and Spanish language
Proven experience in Forex / binary options / gaming – an advantage
Experience in online sales and/or telemarketing - it is a must
Excellent communication skills (verbal + written)
CANDIDATE MUST BE ELIGIBLE TO WORK IN EU
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams! Mission: • Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience • Keep in contact with clients by receiving incoming calls and emails, managing claims and requests Profile: • Native level of Spanish • Good level of English • Good computer skills • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility
Apr 02, 2020
Full time
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams! Mission: • Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience • Keep in contact with clients by receiving incoming calls and emails, managing claims and requests Profile: • Native level of Spanish • Good level of English • Good computer skills • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities:
Assist our players with any issues they might experience or report
Focus on the player and strive to provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Collaborate with our team in order to drive continuous improvement of internal and external processes.
Our requirements:
To be passionate about Gaming
To understand how Player Support and Gaming communities work and live
To be fluent in Spanish
To have a good level of English
To enjoy communication with people
To be a self-motivated and outgoing person
To have a friendly personality
To have a troubleshooting mentality
We offer:
Stable job (permanent labor contract)
Competitive salary for the local market
Opportunity to plan your own working schedule
Career development opportunities
Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
Meal tickets shall be granted monthly
International modern working environment (Relax zones, PlayStation and billiard corners)
Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Employee referral bonuses
Positive environment
Supportive work-life balance policies
Continuous assistance and learning
Employee Relations team to help new hires integrate in the local lifestyle and culture
If this opportunity sounds appealing to you, please send your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities:
Assist our players with any issues they might experience or report
Focus on the player and strive to provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Collaborate with our team in order to drive continuous improvement of internal and external processes.
Our requirements:
To be passionate about Gaming
To understand how Player Support and Gaming communities work and live
To be fluent in Spanish
To have a good level of English
To enjoy communication with people
To be a self-motivated and outgoing person
To have a friendly personality
To have a troubleshooting mentality
We offer:
Stable job (permanent labor contract)
Competitive salary for the local market
Opportunity to plan your own working schedule
Career development opportunities
Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
Meal tickets shall be granted monthly
International modern working environment (Relax zones, PlayStation and billiard corners)
Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Employee referral bonuses
Positive environment
Supportive work-life balance policies
Continuous assistance and learning
Employee Relations team to help new hires integrate in the local lifestyle and culture
If this opportunity sounds appealing to you, please send your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities:
Help out our players with any issues they might have via tickets & chat
Make a case by case player focused decisions in order to provide the best player experience we can
Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
Collaborate with a passionate team of gamers in order to give our support a player to player feel
Our requirements:
Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
Have excellent Spanish language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices
Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
We offer:
Stable job (permanent labor contract)
Competitive salary for the local market
Opportunity to plan your own working schedule
Career development opportunities
Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
Meal tickets shall be granted monthly
International modern working environment (Relax zones, PlayStation and billiard corners)
Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Employee referral bonuses
Positive environment
Supportive work-life balance policies
Continuous assistance and learning
Employee Relations team to help new hires integrate in the local lifestyle and culture
If this opportunity sounds appealing to you, please send your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
Apr 02, 2020
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages. Your responsibilities:
Help out our players with any issues they might have via tickets & chat
Make a case by case player focused decisions in order to provide the best player experience we can
Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
Collaborate with a passionate team of gamers in order to give our support a player to player feel
Our requirements:
Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
Have excellent Spanish language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices
Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
We offer:
Stable job (permanent labor contract)
Competitive salary for the local market
Opportunity to plan your own working schedule
Career development opportunities
Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
Meal tickets shall be granted monthly
International modern working environment (Relax zones, PlayStation and billiard corners)
Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.)
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Employee referral bonuses
Positive environment
Supportive work-life balance policies
Continuous assistance and learning
Employee Relations team to help new hires integrate in the local lifestyle and culture
If this opportunity sounds appealing to you, please send your CV!
* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
We are currently looking for enthusiastic and motivated candidates to join our Client. As a Customer Service Associate, you’ll be the voice of the brand and create personalized, engaging experiences for our client´s customer. Responsibilities:
You will be responsible to provide Customer Support on behalf of the Company’s Client who is a trusted community marketplace for people to list, discover, and book unique accommodation around the world — online. Providing Support via email and phone while dealing with any complaints As the associate, you will be transforming customer support queries in unique experiences. You will work with the latest customer care technologies from our multinational brands, being part of something big! Requirements:
Proficient in Spanish (C2) Advanced level of English Outstanding people skills with a passion to help others Experience in the tourism area (preferential) For non-EU applicants, a valid work permit is required Offer:
Competitive wages (14 monthly payments per year) Performance bonus Relocation package Flexible working schedule Employee discounts Private healthcare & dental insurance (after six months of employment) Fun and engaging company-wide initiatives, like our wellness program
Apr 01, 2020
Full time
We are currently looking for enthusiastic and motivated candidates to join our Client. As a Customer Service Associate, you’ll be the voice of the brand and create personalized, engaging experiences for our client´s customer. Responsibilities:
You will be responsible to provide Customer Support on behalf of the Company’s Client who is a trusted community marketplace for people to list, discover, and book unique accommodation around the world — online. Providing Support via email and phone while dealing with any complaints As the associate, you will be transforming customer support queries in unique experiences. You will work with the latest customer care technologies from our multinational brands, being part of something big! Requirements:
Proficient in Spanish (C2) Advanced level of English Outstanding people skills with a passion to help others Experience in the tourism area (preferential) For non-EU applicants, a valid work permit is required Offer:
Competitive wages (14 monthly payments per year) Performance bonus Relocation package Flexible working schedule Employee discounts Private healthcare & dental insurance (after six months of employment) Fun and engaging company-wide initiatives, like our wellness program
You are an analytical individual with a creative twist! You can look at a set of keywords, figure out what someone searching for those phrases wants to know, and write it clearly and succinctly in natural-sounding way. You have the ability to create new and optimize existing content and uncover new opportunities for our clients and partners! You possess strong creative skills and the ability to multitask in a fast-paced environment and assist in concept strategies for different advertising channels. Responsibilities
SEO analysis using all data resources and tools available Conduct keyword research including industry trends and competitive analysis to drive the most valuable traffic Develop and implement architectural, technical, and content recommendations Responsible for execution, coordinating, implementing and optimizing SEO activities as well as provide input on on-page & off-page content formatting Collect the data and make a report on traffic, ranking and any other SEO aspects Monitor SEO performance of your markets, by using SEO tools available (Google Analytics, Monitorank etc.) Conduct SEO technical audits and participate in SEO audit presentations Competitive intelligence gathering – Stay up to date with the latest SEO and industry trends Manage timelines, expectations, and deliverables to ensure clients’ requests are completed in efficient and timely manner Owning responsibility for the strategy and execution of large-scale organic search projects for global, world-class brands Requirements
Proven success in SEO Experience both in Casino & Sportsbook (or very good knowledge and exposure to both) Native level of Spanish, fluent English Past-proven experience in implementing SEO initiatives A comprehensive knowledge of organic search and how SEO can influence ranking algorithms including SEO tools like Log analyser tool, SemRush, Majestic SEO, Ahrefs Motivation, dedication and a desire to make a difference Creativity and eagerness to propose awesome competitive product strategies to support traffic growth Problem solving attitude through thinking outside the box
Apr 01, 2020
Full time
You are an analytical individual with a creative twist! You can look at a set of keywords, figure out what someone searching for those phrases wants to know, and write it clearly and succinctly in natural-sounding way. You have the ability to create new and optimize existing content and uncover new opportunities for our clients and partners! You possess strong creative skills and the ability to multitask in a fast-paced environment and assist in concept strategies for different advertising channels. Responsibilities
SEO analysis using all data resources and tools available Conduct keyword research including industry trends and competitive analysis to drive the most valuable traffic Develop and implement architectural, technical, and content recommendations Responsible for execution, coordinating, implementing and optimizing SEO activities as well as provide input on on-page & off-page content formatting Collect the data and make a report on traffic, ranking and any other SEO aspects Monitor SEO performance of your markets, by using SEO tools available (Google Analytics, Monitorank etc.) Conduct SEO technical audits and participate in SEO audit presentations Competitive intelligence gathering – Stay up to date with the latest SEO and industry trends Manage timelines, expectations, and deliverables to ensure clients’ requests are completed in efficient and timely manner Owning responsibility for the strategy and execution of large-scale organic search projects for global, world-class brands Requirements
Proven success in SEO Experience both in Casino & Sportsbook (or very good knowledge and exposure to both) Native level of Spanish, fluent English Past-proven experience in implementing SEO initiatives A comprehensive knowledge of organic search and how SEO can influence ranking algorithms including SEO tools like Log analyser tool, SemRush, Majestic SEO, Ahrefs Motivation, dedication and a desire to make a difference Creativity and eagerness to propose awesome competitive product strategies to support traffic growth Problem solving attitude through thinking outside the box
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams!
Mission :
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience • Keep in contact with clients by receiving incoming calls and emails, managing claims and requests
Profile :
• Native level of Spanish and B2 Level of English • Good computer skills • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility
Mar 31, 2020
Full time
Are you looking for an international experience or to have a gap year, in a beautiful country, with amazing beaches, historic places to visit and lovely terraces to enjoy the end of your working days? Join our team in Lisbon, we are increasing our teams!
Mission :
• Answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience • Keep in contact with clients by receiving incoming calls and emails, managing claims and requests
Profile :
• Native level of Spanish and B2 Level of English • Good computer skills • Any kind of previous experience or contact with clients • Excellent communication skills • Good listening and empathy skills • Good time management skills • Team spirit and flexibility
You will be responsible for handling all customer inquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Native or Fluent level of Spanish
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Mar 30, 2020
Full time
You will be responsible for handling all customer inquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Native or Fluent level of Spanish
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
