67 Social Media Jobs jobs

Our client, a leader in  Hospitality and Entertainment  in Malta is looking for a  Digital Marketing Executive  to join their team.   Main Duties Create and update digital marketing strategies that will support the Group to achieve its aims as part of the overall Marketing and Communications plan Review new technologies and keep the company at the forefront of developments in digital marketing Use appropriate analytics to measure evaluate and report on goals and performance of all digital marketing activity and plans Lead the development of the company websites, devising strategies to drive online traffic and continuing to improve usability, design, content, and conversion Lead the development of the social media presence Develop and manage digital marketing campaigns across multiple channels utilising tools and techniques as appropriate including e-mail marketing, paid search, SEO, and PPC Work with the Marketing & Communications team to create high-quality content for a range of online platforms which is optimised and consistent with the brand  Work with external agencies when required to develop the online presence   Requirements Relevant professional qualification in Marketing, Communication (Bachelor or Master degree) Previous experience in a similar digital marketing role is essential Relevant experience including CMS, SEO, PPC, e-marketing, social media and analytics Knowledge of current online marketing trends and best practice Excellent written and spoken English Proven flair for design

We are seeking an enthusiastic candidate for our live presenter vacancy. No experience is required, as full training is provided. The role of the game presenter is to deliver an energetic and entertaining performance while streaming to a live audience from our studios. Great pay rates and multiple benefits! Both full and part time roles available, if interested please contact Chloe at Chloe.savage@hotmail.com . Email a casting picture with a copy of your CV please.

What Will You Work On Manage presence in social sites. Responsible for daily community engagement, including listing and monitoring of our external Customer Service Partner. Operation of the online Chat. Review all images/layouts for quality and accuracy posted on Social Media. Ensuring content and assets are being released on time and there is transparency with marketing partners Support the creation and implementation of the global social media strategy Partner with in-house creative team to develop social media assets Grow organic communities and engagement Ongoing research and awareness on social media best practices Define performance indicators and implement measurement and analytics to improve our presents. What do you bring Strong copywriting skills A true passion for the social media marketing Experience in Social Media Management Systems Feeling for crafting social content and writing copy, analyzing performance, and adjusting strategy accordingly for optimal results Additional Languages skills would be a plus, minimum required Fluent in English plus one additional language, either French, Spanish, Italian, Finnish, Swedish, German Ability to work with Photoshop or InDesign is a plus A pre would be if you have experience in the world of Sneakers or running market. What do we offer Place where you are free to share and develop your own ideas. The chance to join a small eCommerce team and help to shape and grow it. Good Internship compensation. The option to transform the internship into a full-time position.

About the organisation Our organisation develops leading running shoes in the market. With the newest technology we can develop better shaped shoes to offer runners a high-end running experience. The same technology we are also using in our Legends (Sneakers). Finally, we are developing our own Apparel line. With business activities on almost all continents our organisation can be considered a global brand. Currently we sell our shoes in multiple retail locations around the world, as well as in our own store in Helsinki and our webstore. What Will You Work On? Develop the strategy for the paid and organic search program and execute this strategy. Optimize campaigns by using A/B testing and incrementality testing. Maintain the website and improve the organic SEO. Be the paid and organic search Hero Best-in-class Search Work together with category owners (Performance/Legend) to develop creatives for Display ads and the creation of online assets. Monitors and reports on the effectiveness of the digital marketing and offer suggestions to improve the campaigns. Management and communication Drive collaboration within the Digital Manager and Product Owners of the Legend and Performance department. Being a strong team player is a key factor for success. Develop and maintain a culture of curiosity and innovation within the team, constantly seeking opportunities to advance the campaigns, while ensuring it remains fully optimized. Communicate with local stakeholders in both the B2C and B2B side of the business. Become a reliable source and partner, both internally and externally, for insights in the marketing activities. Strategy & Planning Assist in defining the strategy for the digital content marketing and be the leading role in the execution of the strategy, both for B2C and B2B. Creation and organization of long-term roadmaps and customer driven strategies against identified opportunities and technical development cycles. Analytics Manage to channel specific success metrics, develop and manage reporting, and communicate performance and insights that show progress toward program KPI’s. Partner closely with teams to turn data into actionable insights, to understand the consumer, improve marketing performance, and the overall business. What do you bring? BA in Marketing, Statistics or Computer Science. 2 years of Paid Search experience in either an agency or brand side. Either have skills in working with program’s like InDesign and photoshop or be able to brief You must be able to write clearly and quickly in English a second and third language like German, Spanish, Dutch or French would be a plus. Present your ideas in an organized and coherent manner and be willing to stand up to the challenges of Paid Search specialists, brand managers, corporate communications and digital agencies. Analytically minded, comfortable manipulating and analysing large amounts of data in order to make actionable recommendations is required Understand of A/B testing and incrementality frameworks is a plus. You have a clear understanding from the Running market in Europe. Demonstrated experience with the most common digital marketing tools: Google Ads, Search Ads 360, Analytics platforms. Ability to perform performance analysis to identify growth/optimization opportunities. A plus would be if you have experience in the world of Sneakers.

German speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in German. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.

Swedish speaking Social Media Support Specialist - BELFAST About the position This project is for one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups. They handle a total of 1 million incidents annually. The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines. Key traits: S – Social Media Savvy O – Organised And Focused On Maintaining Excellent Product Knowledge C – Customer Focused, Empathetic And Ready To Take Ownership For Resolutions I – Innovative And Imaginative, Taking Initiative To Look For Alternative Solutions A – Agile, Able Provide Support In The Required Style For Various Channels L – Lively And Outgoing, Ready To Quickly And Positively Engage Across All Media The Role: The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Responsibilities: Provide professional responses to user comments and questions on social media and other channels according to agreed service levels Owning and resolving technical issues for customers using the tools and resources provided Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process. Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels Drive customer satisfaction and enhance the Client brand, through championing products and educating customers Actively reviews customer effort and helps increase brand awareness through social media and other channels Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver. Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the our client and their products’ brand personality, answering all questions posed fully and accurately Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through Post images, video and copy responses as per instructions provided Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities ESSENTIAL CRITERIA: High level of fluency in written and spoken English and in Swedish. Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment. Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter. Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability. Effective Communication - Creative writing skills - ability to repeat the same message, written in many different ways and tailor to customer technical expertise level. Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment. Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure. Resilience - Demonstrates resilience and ability to work on own initiative. Problem Solving - Demonstrates problem solving and troubleshooting skills. Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets. Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment. Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints. Passion – Keen interest in Social Media engagement and delivering excellent customer service. Innovation – Ability to look beyond obvious solutions and experiment with different approaches.

HEBREW SPEAKING CONTENT MODERATOR - LISBON Our client in sunny Lisbon is looking for a Hebrew speaking Content Moderator for their new client. Their client is the leading destination for short-form mobile video and their mission is to inspire creativity and bring joy. This is one of the most popular social media video app for creating and sharing short lip-sync, comedy and talent videos. Launched in 2017 a Chinese developer, the application (iOS and Android) allows users to create short music and lip-sync videos of 3 to 15 seconds and short looping videos of 3 to 60 seconds. The platform is currently available in over 150 markets across Asia, Europe and America, hitting one billion downloads globally. Please find below the main duties and requirements: Responsibilities: Reviewing content (videos, image, text and audio) in accordance with the company’s processes and policies; Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals; Liaising with the company’s internal teams to ensure user and brand safety; Able to provide services on a 24/7 shift rotation; Disclaimer: please note that these tasks involve extensive exposure to sensitive content, including but not limited to vulgar content, violence, pornography and fake news. Requirements: Fluency in written and spoken Hebrew and English. Customer orientation Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Availability - Flexibility - Work in rotary schedule 24/7.

Job description:  Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.  Key Responsibilities:   Assist the community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about products and community standards Make well balanced decisions and personally driven to be an effective advocate for the community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry Logs cases from customers into the customer relationship database Tracks and follows cases to ensure that they have been closed in an efficient and timely manner Provides and maintains strong, professional relationship with all customers and shows empathy at all times Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines Works effectively as part of a team, developing effective and supportive relationships with colleagues and management Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved Is positive and proactive and has a desire for positive improvement in quality Takes on board feedback and adapts skills accordingly Follows and applies  regulation regarding Personal Data Confidentiality Other duties as assigned

There is no doubt that Malta is a very popular destination for expats and there is a lot that this little island has to offer. Its 300 days of sunshine, history, culture and entertainment is what makes it most desirable not to forget to mention that Malta might be one of the best countries in the world for a good work-life balance. A well established company within the iGaming industry are looking for a German Speaking Content writer. Someone who is passionate, creative and innovative!   What will you be doing?   As a content writer you are indulged in professional content writing by producing interactive content for online use. You can easily set an appropriate tone of voice for any material or ongoing project. You will be mainly responsible for:  Writing new game release reviews Creating content for online promotions for website, email, and promotional mailouts Writing news regarding new game releases and other updates Conducting technical detail research about games Developing content to aid in building consumers’ confidence and our brand’s reputation Conducting technical detail research about games Playing and testing several different slot games to learn about the features, bonuses, and free spins   Who are you? You have an excellent command of German and English You have impeccable proofreading skills You are knowledgeable with SEO Tricks You can seamlessly adapt with the different intricacies and nuances of each writing genre You are able to achieve high readability score You can produce crisp & presentable content while sticking to prescribed word counts You have an excellent knowledge of Microsoft Word and Google Docs   What we offer Apart from thier vibrant and sunny offices and smashing team, here is what we offer you:  Competitive salary Annual fitness allowances Daily fresh fruit Breakfast Wednesdays Private Health insurance Quarterly company and team events VIP tickets to many events and festivals showcasing world class DJ’s Local Football tickets Annual company trip abroad Learning and development opportunities Education allowance Corporate VIP discount scheme  

There is no doubt that Malta is a very popular destination for expats and there is a lot that this little island has to offer. Its 300 days of sunshine, history, culture and entertainment is what makes it most desirable not to forget to mention that Malta might be one of the best countries in the world for a good work-life balance. A well established company within the iGaming industry are looking for a Swedish Speaking Content writer. Someone who is passionate, creative and innovative!   What will you be doing?   As a content writer you are indulged in professional content writing by producing interactive content for online use. You can easily set an appropriate tone of voice for any material or ongoing project. You will be mainly responsible for:  Writing new game release reviews Creating content for online promotions for website, email, and promotional mailouts Writing news regarding new game releases and other updates Conducting technical detail research about games Developing content to aid in building consumers’ confidence and our brand’s reputation Conducting technical detail research about games Playing and testing several different slot games to learn about the features, bonuses, and free spins   Who are you? You have an excellent command of Swedish and English You have impeccable proofreading skills You are knowledgeable with SEO Tricks You can seamlessly adapt with the different intricacies and nuances of each writing genre You are able to achieve high readability score You can produce crisp & presentable content while sticking to prescribed word counts You have an excellent knowledge of Microsoft Word and Google Docs   What we offer Apart from their vibrant and sunny offices and smashing team, here is what we offer you:  Competitive salary Annual fitness allowances Daily fresh fruit Breakfast Wednesdays Private Health insurance Quarterly company and team events VIP tickets to many events and festivals showcasing world class DJ’s Local Football tickets Annual company trip abroad Learning and development opportunities Education allowance Corporate VIP discount scheme  

Our client is looking for a Turkish speaking Customer Care Agent to join their growing Team based in Berlin – Germany.   You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.   More information about the role:   • an interesting and exciting job in a growing and innovative sector  • backoffice (non-voice) support • ensure quality by enforcing standard policies and procedures       Profile: • excellent Turkish language skills on native speaker level  • additionally good English language skills  • high attention to detail  • flexibility and team spirit • problem solving skills and the ability to take ownership of queries • experience of using the internet and social networks

Job description:  Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.  Key Responsibilities:   Assist the community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about products and community standards Make well balanced decisions and personally driven to be an effective advocate for the community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry Logs cases from customers into the customer relationship database Tracks and follows cases to ensure that they have been closed in an efficient and timely manner Provides and maintains strong, professional relationship with all customers and shows empathy at all times Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines Works effectively as part of a team, developing effective and supportive relationships with colleagues and management Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved Is positive and proactive and has a desire for positive improvement in quality Takes on board feedback and adapts skills accordingly Follows and applies  regulation regarding Personal Data Confidentiality Other duties as assigned

Job description:  Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.  Key Responsibilities:   Assist the community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about products and community standards Make well balanced decisions and personally driven to be an effective advocate for the community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry Logs cases from customers into the customer relationship database Tracks and follows cases to ensure that they have been closed in an efficient and timely manner Provides and maintains strong, professional relationship with all customers and shows empathy at all times Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines Works effectively as part of a team, developing effective and supportive relationships with colleagues and management Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved Is positive and proactive and has a desire for positive improvement in quality Takes on board feedback and adapts skills accordingly Follows and applies  regulation regarding Personal Data Confidentiality Other duties as assigned

Job description:  Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.  Key Responsibilities:   Assist the community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about products and community standards Make well balanced decisions and personally driven to be an effective advocate for the community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry Logs cases from customers into the customer relationship database Tracks and follows cases to ensure that they have been closed in an efficient and timely manner Provides and maintains strong, professional relationship with all customers and shows empathy at all times Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines Works effectively as part of a team, developing effective and supportive relationships with colleagues and management Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved Is positive and proactive and has a desire for positive improvement in quality Takes on board feedback and adapts skills accordingly Follows and applies  regulation regarding Personal Data Confidentiality Other duties as assigned

Job description:  Content advertisement moderation, authorization of submitted advertisements to be uploaded on the social media platform, validate that the submitted advertisements are following polices.  Key Responsibilities:   Assist the community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about products and community standards Make well balanced decisions and personally driven to be an effective advocate for the community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for the community in supporting the mission of the platform to #ShipLove Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce the platform’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry Logs cases from customers into the customer relationship database Tracks and follows cases to ensure that they have been closed in an efficient and timely manner Provides and maintains strong, professional relationship with all customers and shows empathy at all times Follows Contact Centre procedures and ensures availability to take calls/chats, adopting the handling procedure and AUX code guidelines Works effectively as part of a team, developing effective and supportive relationships with colleagues and management Provides feedback to his/her superior on new/emerging issues that have been identified and works to proactively highlight areas that need to be improved Is positive and proactive and has a desire for positive improvement in quality Takes on board feedback and adapts skills accordingly Follows and applies  regulation regarding Personal Data Confidentiality Other duties as assigned