Responsible Gambling Manager to well known client in London, Malta or Cyprus!
Our client is looking to hire a Responsible Gambling Manager for their top leading brands. They are looking for a Responsible Gambling Manager who is capable of dictating and implementing an overall strategy and awareness for responsible gambling across the product, customer lifecycle journeys and have an aerial view of all marketing comms including Above/Below the line acquisition campaigns, CRM campaigns and customer facing departments approach from a responsible gambling perspective.
This role can be based in one of their offices in London, Malta or Cyprus.
Responsibilities
Dictate an overall strategy for responsible gambling across the departments, touch points and customer lifecycle.
Making sure Responsible Gambling is a part of the daily operations in all departments and functions, from support to marketing and technical implementation, including outlining and constantly improving...
Sep 11, 2020
Full time
Responsible Gambling Manager to well known client in London, Malta or Cyprus!
Our client is looking to hire a Responsible Gambling Manager for their top leading brands. They are looking for a Responsible Gambling Manager who is capable of dictating and implementing an overall strategy and awareness for responsible gambling across the product, customer lifecycle journeys and have an aerial view of all marketing comms including Above/Below the line acquisition campaigns, CRM campaigns and customer facing departments approach from a responsible gambling perspective.
This role can be based in one of their offices in London, Malta or Cyprus.
Responsibilities
Dictate an overall strategy for responsible gambling across the departments, touch points and customer lifecycle.
Making sure Responsible Gambling is a part of the daily operations in all departments and functions, from support to marketing and technical implementation, including outlining and constantly improving...
An iGaming company which owns and operates a number of gambling brands is looking for an experienced Responsible Gambling Compliance Manager to join our fast-growing team! They put a lot of emphasis on player safety and we believe that it is one of the key factors to our success. their customers come first, and their aim is to make sure they feel safe whilst enjoying on their sites. As RG Compliance Manager you will:
Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements
Take ownership of strategies, procedures and driving different projects relating to responsible gaming
Ensure and uphold full compliance with all relevant licensing authorities
Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise
Proactively prevent gaming addiction along with offering...
Mar 19, 2020
Full time
An iGaming company which owns and operates a number of gambling brands is looking for an experienced Responsible Gambling Compliance Manager to join our fast-growing team! They put a lot of emphasis on player safety and we believe that it is one of the key factors to our success. their customers come first, and their aim is to make sure they feel safe whilst enjoying on their sites. As RG Compliance Manager you will:
Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements
Take ownership of strategies, procedures and driving different projects relating to responsible gaming
Ensure and uphold full compliance with all relevant licensing authorities
Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise
Proactively prevent gaming addiction along with offering...
If you have a good understanding and experience in AML and Responsible Gaming keep reading as this role might be the right one for you. Our client is planning to grow their Player Protection programme focusing on customer’s needs. They are currently looking for AML and Responsible Gaming focused analysts to join their team. Responsibilities:
Serving as the first point of escalation for all Player Protection (AML & Responsible Gaming) cases and queries from other teams. Conducting the analysis of player accounts to identify activities related to Money Laundering and Problem Gambling. Scrutinising player transactions as a part of on-going monitoring processes. Review of all ID documentation in line with company verification policy. Performing Enhanced Due Diligence and affordability checks. Maintaining the on-going monitoring reports and alerts. Ensure accounts remain updated to date in line with record keeping requirements. Interacting with players who require assistance with...
Nov 17, 2020
Full time
If you have a good understanding and experience in AML and Responsible Gaming keep reading as this role might be the right one for you. Our client is planning to grow their Player Protection programme focusing on customer’s needs. They are currently looking for AML and Responsible Gaming focused analysts to join their team. Responsibilities:
Serving as the first point of escalation for all Player Protection (AML & Responsible Gaming) cases and queries from other teams. Conducting the analysis of player accounts to identify activities related to Money Laundering and Problem Gambling. Scrutinising player transactions as a part of on-going monitoring processes. Review of all ID documentation in line with company verification policy. Performing Enhanced Due Diligence and affordability checks. Maintaining the on-going monitoring reports and alerts. Ensure accounts remain updated to date in line with record keeping requirements. Interacting with players who require assistance with...
Our client is seeking a dedicated and conscientious Player Protection Expert, to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment. Do you have a solid understanding of AML and Responsible Gaming? Can you see yourself working within a responsible, exciting I-gaming organisation who are truly passionate about disrupting an industry? Responsibilities:
Support the Head of Operational Compliance in the development and implementation of the company’s AML/social responsibility/player protection strategy, to ensure compliance with the licencing objectives Manage the team and the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment Assist in the preparation of all documents relating to AML/social responsibility/player protection including terms and conditions, materials for customers, procedures for staff etc. Provide strategic...
Nov 10, 2020
Full time
Our client is seeking a dedicated and conscientious Player Protection Expert, to positively impact and improve their gold standard approach to providing a world class experience in a heightened regulatory environment. Do you have a solid understanding of AML and Responsible Gaming? Can you see yourself working within a responsible, exciting I-gaming organisation who are truly passionate about disrupting an industry? Responsibilities:
Support the Head of Operational Compliance in the development and implementation of the company’s AML/social responsibility/player protection strategy, to ensure compliance with the licencing objectives Manage the team and the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment Assist in the preparation of all documents relating to AML/social responsibility/player protection including terms and conditions, materials for customers, procedures for staff etc. Provide strategic...
Responsibilities & requirements: • Ensure RG is an integral part of the daily operations in all areas, from CS to marketing and technical enhancements • Assist RG Officer / Head of CS in creating strategies, procedures and projects related to RG and partially take on ownership • Ensure and uphold full RG compliance with all relevant licensing authorities • Promote awareness of RG issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise • Proactively prevent gaming addiction along with offering the very best service/tools to our clients customers in line with the group’s commitment towards RG • Ensure escalations from other departments are dealt with in a timely manner and conduct RG training to all the group’s staff • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers. •...
Nov 04, 2020
Full time
Responsibilities & requirements: • Ensure RG is an integral part of the daily operations in all areas, from CS to marketing and technical enhancements • Assist RG Officer / Head of CS in creating strategies, procedures and projects related to RG and partially take on ownership • Ensure and uphold full RG compliance with all relevant licensing authorities • Promote awareness of RG issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise • Proactively prevent gaming addiction along with offering the very best service/tools to our clients customers in line with the group’s commitment towards RG • Ensure escalations from other departments are dealt with in a timely manner and conduct RG training to all the group’s staff • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers. •...
As an AML and Responsible gaming specialist for our iGaming client in Malta, you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities:
• Review customer accounts from AML/RG perspective
• Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
• Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
• Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
• Development and...
Oct 01, 2020
Full time
As an AML and Responsible gaming specialist for our iGaming client in Malta, you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities:
• Review customer accounts from AML/RG perspective
• Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
• Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
• Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
• Development and...
As an AML and Responsible gaming specialist for our iGaming client in Malta, you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities:
• Review customer accounts from AML/RG perspective
• Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
• Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
• Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
• Development and...
Jul 09, 2020
Full time
As an AML and Responsible gaming specialist for our iGaming client in Malta, you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities:
• Review customer accounts from AML/RG perspective
• Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
• Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
• Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
• Development and...
SENIOR PROJECT MANAGER - EINDHOVEN
About the organisation
The organisation is a developer and supplier of highly advanced and revolutionary casino games for the online gaming market. A young, dynamic and innovative company with the ambition and motivation to deliver the highest quality software. Our international team with headquarters in Eindhoven represents the best of the best in the game development industry.
About the position
You are a highly motivated leader with demonstrable power in project management, problem solving, and you have an intellectual curiosity to serve as a project manager in the Game Development and Integrations department. You have genuine respect for deadlines, and you are required to manage game creation projects, from idea to product development and from QA to launch. You will also manage tasks related to customer integration.
In this position you work in Eindhoven (the Netherlands) and work together with local...
May 22, 2020
Permanent
SENIOR PROJECT MANAGER - EINDHOVEN
About the organisation
The organisation is a developer and supplier of highly advanced and revolutionary casino games for the online gaming market. A young, dynamic and innovative company with the ambition and motivation to deliver the highest quality software. Our international team with headquarters in Eindhoven represents the best of the best in the game development industry.
About the position
You are a highly motivated leader with demonstrable power in project management, problem solving, and you have an intellectual curiosity to serve as a project manager in the Game Development and Integrations department. You have genuine respect for deadlines, and you are required to manage game creation projects, from idea to product development and from QA to launch. You will also manage tasks related to customer integration.
In this position you work in Eindhoven (the Netherlands) and work together with local...
JAVA Developer
Gibraltar - RELOCATION PACKAGES AVAILABLE
Salary Up to 60,000 EUROS
COMPLETELY REMOTE INTERVIEW PROCESS
I am very proud to be partnered with one of the leading Tech Driven, financial establishments who are eagerly searching for a strong JAVA Developer to join their offices located in Gibraltar. My client is offering relocation packages so if you fancy walking along beaches on your lunch breaks, in very satisfactory degrees of heat then this is the opportunity for you.
You will integrate into a smoothly functional Agile team where you will own certain new features and will carry them through from inception to production and be fundamental in decision making and airing new ideas to impact the team.
Key Requirements:
3+ years of professional development experience in java (preferably java 8).
Experience with spring-boot.
Experience in service-oriented architecture.
Problem solver and passionate about delivering high quality software....
May 07, 2020
Full time
JAVA Developer
Gibraltar - RELOCATION PACKAGES AVAILABLE
Salary Up to 60,000 EUROS
COMPLETELY REMOTE INTERVIEW PROCESS
I am very proud to be partnered with one of the leading Tech Driven, financial establishments who are eagerly searching for a strong JAVA Developer to join their offices located in Gibraltar. My client is offering relocation packages so if you fancy walking along beaches on your lunch breaks, in very satisfactory degrees of heat then this is the opportunity for you.
You will integrate into a smoothly functional Agile team where you will own certain new features and will carry them through from inception to production and be fundamental in decision making and airing new ideas to impact the team.
Key Requirements:
3+ years of professional development experience in java (preferably java 8).
Experience with spring-boot.
Experience in service-oriented architecture.
Problem solver and passionate about delivering high quality software....
We are seeking to recruit a Responsible Gaming Manager, to join the growing team in Malta of a leading iGaming company. If you are passionate about AML, Social Responsibility and Player Protection, we at Ceek would love to hear from you!
What is expected of you?
Support the Compliance Director in the development and implementation of the company’s AML, Social Responsibility and player protection strategy and ensure compliance with the licencing objectives
Assist in the preparation of all documents relating to AML, Social responsibility and player protection including terms and conditions, materials for customers and procedures for staff
Provide strategic insights via regular high-quality reporting to the management team and key stakeholders
Take responsibility for the overarching player protection element of the compliance programme and act as an ambassador to the player protection programme
Review and help draft internal policies...
May 06, 2020
Permanent
We are seeking to recruit a Responsible Gaming Manager, to join the growing team in Malta of a leading iGaming company. If you are passionate about AML, Social Responsibility and Player Protection, we at Ceek would love to hear from you!
What is expected of you?
Support the Compliance Director in the development and implementation of the company’s AML, Social Responsibility and player protection strategy and ensure compliance with the licencing objectives
Assist in the preparation of all documents relating to AML, Social responsibility and player protection including terms and conditions, materials for customers and procedures for staff
Provide strategic insights via regular high-quality reporting to the management team and key stakeholders
Take responsibility for the overarching player protection element of the compliance programme and act as an ambassador to the player protection programme
Review and help draft internal policies...
Responsible Gaming Manager
Position: Permanent
Salary: € - Competitive
Location: Central
Job ID: 01626
Share This Job
APPLY FOR THIS JOB https://ceek.com.mt/job/responsible-gaming-manager/
Required Skills: Compliance
Job Description
We are seeking to recruit a Responsible Gaming Manager, to join the growing team in Malta of a leading iGaming company. If you are passionate about AML, Social Responsibility and Player Protection, we at Ceek would love to hear from you!
What is expected of you?
Support the Compliance Director in the development and implementation of the company’s AML, Social Responsibility and player protection strategy and ensure compliance with the licencing objectives
Assist in the preparation of all documents relating to AML, Social responsibility and player protection including terms and conditions, materials for...
Apr 30, 2020
Full time
Responsible Gaming Manager
Position: Permanent
Salary: € - Competitive
Location: Central
Job ID: 01626
Share This Job
APPLY FOR THIS JOB https://ceek.com.mt/job/responsible-gaming-manager/
Required Skills: Compliance
Job Description
We are seeking to recruit a Responsible Gaming Manager, to join the growing team in Malta of a leading iGaming company. If you are passionate about AML, Social Responsibility and Player Protection, we at Ceek would love to hear from you!
What is expected of you?
Support the Compliance Director in the development and implementation of the company’s AML, Social Responsibility and player protection strategy and ensure compliance with the licencing objectives
Assist in the preparation of all documents relating to AML, Social responsibility and player protection including terms and conditions, materials for...
Are you the next Customer Service Team Leader for our German team?
Main responsibilities:
Support our German team and internal goals to provide a professional and competitive service to online customers (email and chat)
A leader who can coach and develop the team
Support the team to develop targets, objectives and goals
Act as a point of escalation for queries and complaints
Carry out performance reviews, providing support to all direct reports
Requirements:
Fluent in German and English
At least 1 years' experience in a team leader or managerial position is a MUST
Previous customer service/sales experience in iGaming would be a bonus
People management experience essential - able to train and coach a team
Excellent communication and interpersonal skills
Leadership ability
Positive character
Apr 14, 2020
Full time
Are you the next Customer Service Team Leader for our German team?
Main responsibilities:
Support our German team and internal goals to provide a professional and competitive service to online customers (email and chat)
A leader who can coach and develop the team
Support the team to develop targets, objectives and goals
Act as a point of escalation for queries and complaints
Carry out performance reviews, providing support to all direct reports
Requirements:
Fluent in German and English
At least 1 years' experience in a team leader or managerial position is a MUST
Previous customer service/sales experience in iGaming would be a bonus
People management experience essential - able to train and coach a team
Excellent communication and interpersonal skills
Leadership ability
Positive character
Are you the next Customer Service Team Leader for our German team?
Main responsibilities:
Support our German team and internal goals to provide a professional and competitive service to online customers (email and chat)
A leader who can coach and develop the team
Support the team to develop targets, objectives and goals
Act as a point of escalation for queries and complaints
Carry out performance reviews, providing support to all direct reports
Requirements:
Fluent in German and English
At least 1 years' experience in a team leader or managerial position is a MUST
Previous customer service/sales experience in iGaming would be a bonus
People management experience essential - able to train and coach a team
Excellent communication and interpersonal skills
Outstanding communication skills
Leadership ability
Positive character
Apr 14, 2020
Full time
Are you the next Customer Service Team Leader for our German team?
Main responsibilities:
Support our German team and internal goals to provide a professional and competitive service to online customers (email and chat)
A leader who can coach and develop the team
Support the team to develop targets, objectives and goals
Act as a point of escalation for queries and complaints
Carry out performance reviews, providing support to all direct reports
Requirements:
Fluent in German and English
At least 1 years' experience in a team leader or managerial position is a MUST
Previous customer service/sales experience in iGaming would be a bonus
People management experience essential - able to train and coach a team
Excellent communication and interpersonal skills
Outstanding communication skills
Leadership ability
Positive character
This is one of the most important jobs in the market!
The future is all about RESPONSIBLE GAMING
Our company is looking for a Danish speaking Responsible Gaming Analyst. As a RG analyst you will be responsible for safeguarding both players and the business. You will liaise with customers by email, chat or phone to ensure a responsible gaming experience:
You will:
Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk to provide support according to internal policies and procedures
Make additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to...
Apr 13, 2020
Full time
This is one of the most important jobs in the market!
The future is all about RESPONSIBLE GAMING
Our company is looking for a Danish speaking Responsible Gaming Analyst. As a RG analyst you will be responsible for safeguarding both players and the business. You will liaise with customers by email, chat or phone to ensure a responsible gaming experience:
You will:
Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk to provide support according to internal policies and procedures
Make additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to...
SRGEurope is looking for Responsible Gaming Representatives to ensure company social responsibility policies and all relevant regulatory requirements are maintained. We are looking for candidates who have previous Responsible Gaming experience, strong communication skills and excellent organisational and prioritisation skills.
Responsible Gaming Representatives responsibilities:
Day-to-day handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
Monitoring of various Responsible Gaming processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.
Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action...
Apr 09, 2020
Full time
SRGEurope is looking for Responsible Gaming Representatives to ensure company social responsibility policies and all relevant regulatory requirements are maintained. We are looking for candidates who have previous Responsible Gaming experience, strong communication skills and excellent organisational and prioritisation skills.
Responsible Gaming Representatives responsibilities:
Day-to-day handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
Monitoring of various Responsible Gaming processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.
Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action...
Well known casino operator is looking to add a Danish speaking Responsible Gaming Analyst to their growing team in Malta.
We are looking for a Danish speaking Responsible Gaming (RG) Analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis...
Apr 09, 2020
Full time
Well known casino operator is looking to add a Danish speaking Responsible Gaming Analyst to their growing team in Malta.
We are looking for a Danish speaking Responsible Gaming (RG) Analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis...
Well known casino operator is looking to add a Responsible Gaming Analyst to their growing team in Malta.
We are looking for an RG analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis
Escalate complex cases with recommendations to...
Apr 09, 2020
Full time
Well known casino operator is looking to add a Responsible Gaming Analyst to their growing team in Malta.
We are looking for an RG analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis
Escalate complex cases with recommendations to...
Our client is expanding their operation to new markets and they are looking for a Responsible Gambling Officer to join their Malta office.
Responsibilities:
Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements,
Take ownership of strategies, procedures and driving different projects relating to Responsible Gaming,
Ensure and uphold full compliance with all relevant licensing authorities (the most emphasis on the UK market),
Promote awareness of Responsible Gaming issues throughout the organisation and liaise with various teams in order to resolve and settle any issues that may arise,
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with company commitment towards Responsible Gaming,
Oversee the operations of the Responsible Gaming team,
Ensure escalations from other departments are dealt with...
Apr 09, 2020
Full time
Our client is expanding their operation to new markets and they are looking for a Responsible Gambling Officer to join their Malta office.
Responsibilities:
Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements,
Take ownership of strategies, procedures and driving different projects relating to Responsible Gaming,
Ensure and uphold full compliance with all relevant licensing authorities (the most emphasis on the UK market),
Promote awareness of Responsible Gaming issues throughout the organisation and liaise with various teams in order to resolve and settle any issues that may arise,
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with company commitment towards Responsible Gaming,
Oversee the operations of the Responsible Gaming team,
Ensure escalations from other departments are dealt with...
As a Customer Intelligence and Responsible Gaming Agent, your main responsibilities will be to safeguard the players and business by analysing gameplay, performing advanced due diligence checks and monitoring the company’s ever growing base of clientele.
Responsibilities:
Monitoring accounts where Responsible Gaming concerns have been identified
Analysing gameplay to identify issues of problem gambling
Confirming appropriate interactions are received
Identifying players requiring advanced due diligence
Using open sources to create player profiles when necessary
Maintaining existing player profiles
Assisting other departments with their concerns around player behaviour
We’re looking for a fluent Swedish speaker with:
Enthusiasm and a willingness to learn
Excellent attention to detail
A positive attitude
Ability to multi-task and prioritise...
Mar 24, 2020
Full time
As a Customer Intelligence and Responsible Gaming Agent, your main responsibilities will be to safeguard the players and business by analysing gameplay, performing advanced due diligence checks and monitoring the company’s ever growing base of clientele.
Responsibilities:
Monitoring accounts where Responsible Gaming concerns have been identified
Analysing gameplay to identify issues of problem gambling
Confirming appropriate interactions are received
Identifying players requiring advanced due diligence
Using open sources to create player profiles when necessary
Maintaining existing player profiles
Assisting other departments with their concerns around player behaviour
We’re looking for a fluent Swedish speaker with:
Enthusiasm and a willingness to learn
Excellent attention to detail
A positive attitude
Ability to multi-task and prioritise...
We are looking for a Responsible Gaming Analyst (£26,000-£28,000). A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.
Job Description:
Detect problem & underage gamblers using back office tools.
Analyse and monitor problem gambling indicators.
Follow industry trends and remain up to date with new regulations.
Review Customer Support chats to detect underage and problem gamblers.
Monitor Customer Support compliance with regulations, policies & procedures.
Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.
Liaise with Customer Support to analyse and...
Mar 17, 2020
Permanent
We are looking for a Responsible Gaming Analyst (£26,000-£28,000). A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.
Job Description:
Detect problem & underage gamblers using back office tools.
Analyse and monitor problem gambling indicators.
Follow industry trends and remain up to date with new regulations.
Review Customer Support chats to detect underage and problem gamblers.
Monitor Customer Support compliance with regulations, policies & procedures.
Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.
Liaise with Customer Support to analyse and...
