An iGaming company which owns and operates a number of gambling brands is looking for an experienced Responsible Gambling Compliance Manager to join our fast-growing team! They put a lot of emphasis on player safety and we believe that it is one of the key factors to our success. their customers come first, and their aim is to make sure they feel safe whilst enjoying on their sites. As RG Compliance Manager you will:
Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements
Take ownership of strategies, procedures and driving different projects relating to responsible gaming
Ensure and uphold full compliance with all relevant licensing authorities
Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with Hero's commitment towards Responsible Gambling
Oversee the operations of the Responsible Gambling team, ensure escalations from other departments are dealt in a timely manner and conduct responsible gambling training to all Hero Gaming employees
Requirements:
Minimum 2 years of working within Responsible Gambling
Proactive, curious and self-sufficient
Interested in developing regulatory and compliance knowledge
A genuine interest in responsible gaming and human behaviour
A team player
Excellent problem solving and analytical thinking skills
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Friday Beers
Mar 19, 2020
Full time
An iGaming company which owns and operates a number of gambling brands is looking for an experienced Responsible Gambling Compliance Manager to join our fast-growing team! They put a lot of emphasis on player safety and we believe that it is one of the key factors to our success. their customers come first, and their aim is to make sure they feel safe whilst enjoying on their sites. As RG Compliance Manager you will:
Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements
Take ownership of strategies, procedures and driving different projects relating to responsible gaming
Ensure and uphold full compliance with all relevant licensing authorities
Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with Hero's commitment towards Responsible Gambling
Oversee the operations of the Responsible Gambling team, ensure escalations from other departments are dealt in a timely manner and conduct responsible gambling training to all Hero Gaming employees
Requirements:
Minimum 2 years of working within Responsible Gambling
Proactive, curious and self-sufficient
Interested in developing regulatory and compliance knowledge
A genuine interest in responsible gaming and human behaviour
A team player
Excellent problem solving and analytical thinking skills
Benefits:
Flexibility and Work-Life Blend
Relocation Allowance
Added Leave Benefits
Online Learning Platform
Wellness Program
Health and Dental Insurance
Health and Fitness Allowance
Fresh Fruit and Daily Snacks
Daily Lunch Allowance
Underground Parking
Friday Beers
RESPONSIBLE GAMBLING SPECIALIST Malta Role Summary As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance. You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work. Key Responsibilities:
Review customer accounts from an RG perspective Review and monitor work of AML & RG Officers (QA) providing reports on related KPI Escalation point of contact for any questions and issues relating to AML and Responsible Gambling Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices Identify innovative changes to the process to increase efficiency and compliance. Monitor and manage new AML and RG Implementation Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming Excellent oral & written communication skills in English Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset Analytical, systematic and thorough Professional, honest, reliable and organised
Apr 05, 2020
Full time
RESPONSIBLE GAMBLING SPECIALIST Malta Role Summary As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance. You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work. Key Responsibilities:
Review customer accounts from an RG perspective Review and monitor work of AML & RG Officers (QA) providing reports on related KPI Escalation point of contact for any questions and issues relating to AML and Responsible Gambling Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices Identify innovative changes to the process to increase efficiency and compliance. Monitor and manage new AML and RG Implementation Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming Excellent oral & written communication skills in English Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset Analytical, systematic and thorough Professional, honest, reliable and organised
The thrilling iGaming industry keeps growing for each day. It is a vibrant and energetic industry with things happening all the time. You have a great chance to develop in your role and make sure your career also keeps growing. Right now one of the leading iGaming companies are searching for a Player Safety Advisor for the Swedish market. If this sounds interesting - keep reading!
The role: As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment. You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism. Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
Who are you?
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent Swedish. With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role. First Class communication and soft skills, both oral and written in English. Excellent analytical skills. Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP. Proficient in RG procedures and processes. Familiarity of RG triggers and consequences. High social awareness. Commercial appreciation and understanding. Team player.
What do we offer?
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
Why work in Malta?
There is no doubt that Malta is a popular and attractive destination for those looking for the sun and the good life! And there's a lot of both for the one who moves to Malta! There are many advantages to living in Malta. Among other things, it is very easy to rent an apartment. Malta is also a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course it's also hard to beat 300 days of sunshine a year! For people who love warmth, Malta is almost perfect! English is also the official language of Malta, which means that one can integrate and easily understand other people. Also all health expenses in Malta are free and as long as you are employed in a company, you get full support if anything would happen to you! Pretty amazing! Moving to Malta gives you the opportunity to experience both the city and the beach at the same time. Here you can wander around Valletta and experience the beautiful little streets, which remind you of Italian architecture at its best. At the same time you have many great swimming possibilities just a short bus ride away. If you like to shop Sliema instead! The beautiful city of Sliema is located along the coast with a view across the bay of Valletta, in the midst of Valletta and Saint Julian's. Here are the bars of good cafes, restaurants, pubs and shopping.
If you are interested in this position and think you have what it takes - send your CV to charlotte@nordicjobsworldwide.com
Apr 05, 2020
Full time
The thrilling iGaming industry keeps growing for each day. It is a vibrant and energetic industry with things happening all the time. You have a great chance to develop in your role and make sure your career also keeps growing. Right now one of the leading iGaming companies are searching for a Player Safety Advisor for the Swedish market. If this sounds interesting - keep reading!
The role: As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment. You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism. Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
Who are you?
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent Swedish. With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role. First Class communication and soft skills, both oral and written in English. Excellent analytical skills. Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP. Proficient in RG procedures and processes. Familiarity of RG triggers and consequences. High social awareness. Commercial appreciation and understanding. Team player.
What do we offer?
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
Why work in Malta?
There is no doubt that Malta is a popular and attractive destination for those looking for the sun and the good life! And there's a lot of both for the one who moves to Malta! There are many advantages to living in Malta. Among other things, it is very easy to rent an apartment. Malta is also a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course it's also hard to beat 300 days of sunshine a year! For people who love warmth, Malta is almost perfect! English is also the official language of Malta, which means that one can integrate and easily understand other people. Also all health expenses in Malta are free and as long as you are employed in a company, you get full support if anything would happen to you! Pretty amazing! Moving to Malta gives you the opportunity to experience both the city and the beach at the same time. Here you can wander around Valletta and experience the beautiful little streets, which remind you of Italian architecture at its best. At the same time you have many great swimming possibilities just a short bus ride away. If you like to shop Sliema instead! The beautiful city of Sliema is located along the coast with a view across the bay of Valletta, in the midst of Valletta and Saint Julian's. Here are the bars of good cafes, restaurants, pubs and shopping.
If you are interested in this position and think you have what it takes - send your CV to charlotte@nordicjobsworldwide.com
KEY RESPONSIBILITIES WILL INCLUDE:
Monitoring new registrations for cases of underage gambling and reporting such cases;
Monitoring players who requested self-exclusion based on reports in the system;
Close monitoring and reporting of customers trying to break the self-exclusion agreement, in particular if participants are attempting to login or register a new account;
Close monitoring and reporting of customers who report gambling problems;
Preparing and conducting training in the field of RG for employees within the Payments and Customer Support Departments;
Actively supporting customers service agents in cases related to responsible gambling;
Actively responding to customers correspondence and complaints related to Responsible Gambling;
Assisting RG officer in updating policies related to Responsible Gambling on website;
Assisting RG officer in assessing marketing materials or products;
Assisting RG officer in monitoring UK national online multi-operator self-exclusion scheme;
Evidencing actions taken by RG Department for decisions related to RG cases;
Checking IT functions are constantly compatible with our license requirements;
Assessing high value clients for risk and performing Customer Due Diligence checks on problematic players.
ESSENTIAL SKILLS:
Native level of the English language, as well as an additional primary European language would be considered an asset.
Strong computer skills including Microsoft office.
Experience working within Responsible Gaming or similar role.
Extensive knowledge of the Gaming industry.
Ability to communicate professionally both verbally and in writing.
Ability to demonstrate strong dispute resolution skills.
Strong team player.
Patient and diplomatic.
OUR OFFER:
Very attractive remuneration
Benefits such as medical care, sports card and insurance
International work environment
Opportunity to travel and attend international gaming exhibitions & events
If you are interested in the above position and you believe that you meet our requirements, please apply using the button APPLY below the offer or send your CV by e-mail to JOBS@LVBET.COM .
Mar 30, 2020
Full time
KEY RESPONSIBILITIES WILL INCLUDE:
Monitoring new registrations for cases of underage gambling and reporting such cases;
Monitoring players who requested self-exclusion based on reports in the system;
Close monitoring and reporting of customers trying to break the self-exclusion agreement, in particular if participants are attempting to login or register a new account;
Close monitoring and reporting of customers who report gambling problems;
Preparing and conducting training in the field of RG for employees within the Payments and Customer Support Departments;
Actively supporting customers service agents in cases related to responsible gambling;
Actively responding to customers correspondence and complaints related to Responsible Gambling;
Assisting RG officer in updating policies related to Responsible Gambling on website;
Assisting RG officer in assessing marketing materials or products;
Assisting RG officer in monitoring UK national online multi-operator self-exclusion scheme;
Evidencing actions taken by RG Department for decisions related to RG cases;
Checking IT functions are constantly compatible with our license requirements;
Assessing high value clients for risk and performing Customer Due Diligence checks on problematic players.
ESSENTIAL SKILLS:
Native level of the English language, as well as an additional primary European language would be considered an asset.
Strong computer skills including Microsoft office.
Experience working within Responsible Gaming or similar role.
Extensive knowledge of the Gaming industry.
Ability to communicate professionally both verbally and in writing.
Ability to demonstrate strong dispute resolution skills.
Strong team player.
Patient and diplomatic.
OUR OFFER:
Very attractive remuneration
Benefits such as medical care, sports card and insurance
International work environment
Opportunity to travel and attend international gaming exhibitions & events
If you are interested in the above position and you believe that you meet our requirements, please apply using the button APPLY below the offer or send your CV by e-mail to JOBS@LVBET.COM .
The thrilling iGaming industry keeps growing for each day. It is a vibrant and energetic industry with things happening all the time. You have a great chance to develop in your role and make sure your career also keeps growing. Right now one of the leading iGaming companies are searching for a Player Safety Advisor for the Swedish market. If this sounds interesting - keep reading!
The role: As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment. You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism. Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
Who are you?
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent Swedish. With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role. First Class communication and soft skills, both oral and written in English. Excellent analytical skills. Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP. Proficient in RG procedures and processes. Familiarity of RG triggers and consequences. High social awareness. Commercial appreciation and understanding. Team player.
What do we offer?
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
If you are interested in this position and think you have what it takes - send your CV to charlotte@nordicjobsworldwide.com
Mar 30, 2020
Full time
The thrilling iGaming industry keeps growing for each day. It is a vibrant and energetic industry with things happening all the time. You have a great chance to develop in your role and make sure your career also keeps growing. Right now one of the leading iGaming companies are searching for a Player Safety Advisor for the Swedish market. If this sounds interesting - keep reading!
The role: As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment. You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism. Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
Who are you?
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent Swedish. With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role. First Class communication and soft skills, both oral and written in English. Excellent analytical skills. Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP. Proficient in RG procedures and processes. Familiarity of RG triggers and consequences. High social awareness. Commercial appreciation and understanding. Team player.
What do we offer?
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
If you are interested in this position and think you have what it takes - send your CV to charlotte@nordicjobsworldwide.com
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Mar 29, 2020
Full time
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Mar 29, 2020
Full time
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 27, 2020
Full time
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
As a Customer Intelligence and Responsible Gaming Agent, your main responsibilities will be to safeguard the players and business by analysing gameplay, performing advanced due diligence checks and monitoring the company’s ever growing base of clientele.
Responsibilities:
Monitoring accounts where Responsible Gaming concerns have been identified
Analysing gameplay to identify issues of problem gambling
Confirming appropriate interactions are received
Identifying players requiring advanced due diligence
Using open sources to create player profiles when necessary
Maintaining existing player profiles
Assisting other departments with their concerns around player behaviour
We’re looking for a fluent Swedish speaker with:
Enthusiasm and a willingness to learn
Excellent attention to detail
A positive attitude
Ability to multi-task and prioritise workloads
Analytical skills
A keen interest in iGaming
Can work shifts
Previous iGaming experience is advantageous, but not essential as full training will be provided.
If you have any questions please contact linnea@magicmondayz.com
Mar 24, 2020
Full time
As a Customer Intelligence and Responsible Gaming Agent, your main responsibilities will be to safeguard the players and business by analysing gameplay, performing advanced due diligence checks and monitoring the company’s ever growing base of clientele.
Responsibilities:
Monitoring accounts where Responsible Gaming concerns have been identified
Analysing gameplay to identify issues of problem gambling
Confirming appropriate interactions are received
Identifying players requiring advanced due diligence
Using open sources to create player profiles when necessary
Maintaining existing player profiles
Assisting other departments with their concerns around player behaviour
We’re looking for a fluent Swedish speaker with:
Enthusiasm and a willingness to learn
Excellent attention to detail
A positive attitude
Ability to multi-task and prioritise workloads
Analytical skills
A keen interest in iGaming
Can work shifts
Previous iGaming experience is advantageous, but not essential as full training will be provided.
If you have any questions please contact linnea@magicmondayz.com
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 22, 2020
Full time
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 22, 2020
Full time
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 19, 2020
Full time
On behalf of our client we are looking for a Swedish speaking Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
We are looking for a Responsible Gaming Analyst (£26,000-£28,000). A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.
Job Description:
Detect problem & underage gamblers using back office tools.
Analyse and monitor problem gambling indicators.
Follow industry trends and remain up to date with new regulations.
Review Customer Support chats to detect underage and problem gamblers.
Monitor Customer Support compliance with regulations, policies & procedures.
Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.
Liaise with Customer Support to analyse and resolve customer complaints relating to responsible gambling.
Liaise with Payments & Fraud and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.
Assisting the CS, PF and Compliance Departments with RG queries.
Updating customer account details with necessary information.
Ad hoc tasks and projects as required to develop the business as directed by the management team.
Requirements:
Previous Responsible Gaming experience in an online gaming business
Genuine interest in promoting Responsible Gaming and protecting vulnerable customers
Excellent analytical skills with the ability to assess variable behaviours and change processes as required.
Excellent attention to detail and a high level of accuracy
Able to work in a high-volume work environment
Self-motivated individual with excellent communication skills
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
Mar 17, 2020
Permanent
We are looking for a Responsible Gaming Analyst (£26,000-£28,000). A role at the crossroads of regulation, data analysis and working with customers and colleagues. All aspects of this role will be focused on reducing gambling problems of customers in compliance with regulations. In this role you will be the company’s eyes and voice in respect of responsible gaming, acting as an expert within the company and as a liaison between customers and the company.
Job Description:
Detect problem & underage gamblers using back office tools.
Analyse and monitor problem gambling indicators.
Follow industry trends and remain up to date with new regulations.
Review Customer Support chats to detect underage and problem gamblers.
Monitor Customer Support compliance with regulations, policies & procedures.
Perform customer interaction to assist customers via chat, email, telephone in controlling their gambling behaviour.
Liaise with Customer Support to analyse and resolve customer complaints relating to responsible gambling.
Liaise with Payments & Fraud and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.
Assisting the CS, PF and Compliance Departments with RG queries.
Updating customer account details with necessary information.
Ad hoc tasks and projects as required to develop the business as directed by the management team.
Requirements:
Previous Responsible Gaming experience in an online gaming business
Genuine interest in promoting Responsible Gaming and protecting vulnerable customers
Excellent analytical skills with the ability to assess variable behaviours and change processes as required.
Excellent attention to detail and a high level of accuracy
Able to work in a high-volume work environment
Self-motivated individual with excellent communication skills
We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.
St George’s Recruitment – Betting & Gaming, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.
This is one of the most important jobs in the market!
The future is all about RESPONSIBLE GAMING
Our company is looking for a Danish speaking Responsible Gaming Analyst. As a RG analyst you will be responsible for safeguarding both players and the business. You will liaise with customers by email, chat or phone to ensure a responsible gaming experience:
You will:
Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk to provide support according to internal policies and procedures
Make additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to install a culture of Responsible Gaming through promoting awareness, and delivering training as required
You are:
A native or fluent Danish speaker who can also speak and write English fluently
You have a few years experience working in the field of Responsible Gaming and CS roles
You are an empathic individual with an ability to listen effectively and understand others
You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
You are an analytical thinker with excellent attention to detail
A keen interest in the psychology of addiction, regulatory and compliance knowledge
Please contact me for more info : allan.aasterud@clickrecruiting.co.uk
Mar 16, 2020
Full time
This is one of the most important jobs in the market!
The future is all about RESPONSIBLE GAMING
Our company is looking for a Danish speaking Responsible Gaming Analyst. As a RG analyst you will be responsible for safeguarding both players and the business. You will liaise with customers by email, chat or phone to ensure a responsible gaming experience:
You will:
Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk to provide support according to internal policies and procedures
Make additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to install a culture of Responsible Gaming through promoting awareness, and delivering training as required
You are:
A native or fluent Danish speaker who can also speak and write English fluently
You have a few years experience working in the field of Responsible Gaming and CS roles
You are an empathic individual with an ability to listen effectively and understand others
You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
You are an analytical thinker with excellent attention to detail
A keen interest in the psychology of addiction, regulatory and compliance knowledge
Please contact me for more info : allan.aasterud@clickrecruiting.co.uk
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Mar 16, 2020
Full time
On behalf of our client we are looking for a Responsible Gaming Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance.
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Mar 12, 2020
Full time
Role Summary
As a Responsible gaming specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
You have a good attitude towards people, and you work efficiently alone as well as within a team. You’re eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Native level of Swedish + excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the Swedish market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Role Summary
As a Responsible Gaming Specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
Our iGaming client is looking for someone who has a good attitude towards people, and who can work efficiently alone as well as within a team. You should be eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Mar 12, 2020
Full time
Role Summary
As a Responsible Gaming Specialist you will be monitoring customer accounts for patterns or discrepancies outlined in set matrices and take proactive actions to ensure customer safety and regulation compliance.
Our iGaming client is looking for someone who has a good attitude towards people, and who can work efficiently alone as well as within a team. You should be eager to learn and have a great sense of responsibility. Work ethic is of the utmost importance to you and you strive to excel in your work.
Key Responsibilities :
Review customer accounts from an RG perspective
Review and monitor work of AML & RG Officers (QA) providing reports on related KPI
Escalation point of contact for any questions and issues relating to AML and Responsible Gambling
Participate in training staff involved in AML and RG policies and processes in accordance with best practice and industry requirements
Verification that AML and RG product specifications are consistent with the regulatory requirements for all target jurisdictions
Development and maintenance of effective Anti-Money Laundering and Responsible Gambling policies and practices
Identify innovative changes to the process to increase efficiency and compliance
Monitor and manage new AML and RG Implementation
Requirements:
1 to 2 years work experience in a similar role in AML / RG / Compliance within iGaming
Excellent oral & written communication skills in English
Strong knowledge of Anti-Money Laundering and Responsible Gambling/ Player Protection best practices
Knowledge of Anti-Money Laundering and Responsible Gambling regulations within the UK market is a strong asset
Analytical, systematic and thorough
Professional, honest, reliable and organised
Our client is expanding their operation to new markets and they are looking for a Responsible Gambling Officer to join their Malta office.
Responsibilities:
Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements,
Take ownership of strategies, procedures and driving different projects relating to Responsible Gaming,
Ensure and uphold full compliance with all relevant licensing authorities (the most emphasis on the UK market),
Promote awareness of Responsible Gaming issues throughout the organisation and liaise with various teams in order to resolve and settle any issues that may arise,
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with company commitment towards Responsible Gaming,
Oversee the operations of the Responsible Gaming team,
Ensure escalations from other departments are dealt with in a timely manner,
Conduct responsible gaming training to company staff.
Expectations:
Experience in Responsible gaming area with a background in the gaming industry.
Good overview of the Online gaming industry on international level
Experience in setting up training sessions and communicating to big and small teams
Profile of a project manager with strong organisational skills and pays attention to details
Experience in research, analyse and prepare reports to support the entrance of potential new markets from a responsible gaming perspective
Strong communicational skills and understands the need of/has the capabilities to integrate with a larger group of stakeholders and their individual KPI’s
Min 1 year of experience in a similar position
A solid experience in IGaming sector
Analytical and out of the box creative thinker
Great presentation skills, creative, innovative, motivated, dynamic and results-oriented, proactive
English – native or high-level command (both written and verbal)
Polish – native (nice to have).
Mar 12, 2020
Full time
Our client is expanding their operation to new markets and they are looking for a Responsible Gambling Officer to join their Malta office.
Responsibilities:
Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements,
Take ownership of strategies, procedures and driving different projects relating to Responsible Gaming,
Ensure and uphold full compliance with all relevant licensing authorities (the most emphasis on the UK market),
Promote awareness of Responsible Gaming issues throughout the organisation and liaise with various teams in order to resolve and settle any issues that may arise,
Proactively prevent gaming addiction along with offering the very best service/tools to our customers in line with company commitment towards Responsible Gaming,
Oversee the operations of the Responsible Gaming team,
Ensure escalations from other departments are dealt with in a timely manner,
Conduct responsible gaming training to company staff.
Expectations:
Experience in Responsible gaming area with a background in the gaming industry.
Good overview of the Online gaming industry on international level
Experience in setting up training sessions and communicating to big and small teams
Profile of a project manager with strong organisational skills and pays attention to details
Experience in research, analyse and prepare reports to support the entrance of potential new markets from a responsible gaming perspective
Strong communicational skills and understands the need of/has the capabilities to integrate with a larger group of stakeholders and their individual KPI’s
Min 1 year of experience in a similar position
A solid experience in IGaming sector
Analytical and out of the box creative thinker
Great presentation skills, creative, innovative, motivated, dynamic and results-oriented, proactive
English – native or high-level command (both written and verbal)
Polish – native (nice to have).
SRGEurope is looking for Responsible Gaming Representatives to ensure company social responsibility policies and all relevant regulatory requirements are maintained. We are looking for candidates who have previous Responsible Gaming experience, strong communication skills and excellent organisational and prioritisation skills.
Responsible Gaming Representatives responsibilities:
Day-to-day handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
Monitoring of various Responsible Gaming processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.
Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
Research and preparation of case studies/presentations for training purposes (as required).
Testing of new games, products and software to ensure RG tools are functioning (as required).
Ability to identify key training needs related to RG and assist Training Department in delivering RG related Training where needed.
Responsible Gaming Representatives skills required:
Previous Responsible Gaming experience is a must!
Effective communication skills (verbal and written).
Proficient in MS Office applications.
Reasoning and analytical ability in order to make decisions.
Good assessment of situations under stressful circumstances.
Excellent organisational and prioritisation skills.
Must be adaptable to changing procedures and be able to work with various stakeholders.
Able to work under pressure and to deadlines.
Flexible to shift work
Ability to work as part of a team as well as independently, in a very fast paced and changing environment.
Ability to prioritise workload and work on multiple projects/tasks
Mar 12, 2020
Full time
SRGEurope is looking for Responsible Gaming Representatives to ensure company social responsibility policies and all relevant regulatory requirements are maintained. We are looking for candidates who have previous Responsible Gaming experience, strong communication skills and excellent organisational and prioritisation skills.
Responsible Gaming Representatives responsibilities:
Day-to-day handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
Monitoring of various Responsible Gaming processes and procedures with the help of daily reports.
Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.
Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take.
Research and preparation of case studies/presentations for training purposes (as required).
Testing of new games, products and software to ensure RG tools are functioning (as required).
Ability to identify key training needs related to RG and assist Training Department in delivering RG related Training where needed.
Responsible Gaming Representatives skills required:
Previous Responsible Gaming experience is a must!
Effective communication skills (verbal and written).
Proficient in MS Office applications.
Reasoning and analytical ability in order to make decisions.
Good assessment of situations under stressful circumstances.
Excellent organisational and prioritisation skills.
Must be adaptable to changing procedures and be able to work with various stakeholders.
Able to work under pressure and to deadlines.
Flexible to shift work
Ability to work as part of a team as well as independently, in a very fast paced and changing environment.
Ability to prioritise workload and work on multiple projects/tasks
Well known casino operator is looking to add a Danish speaking Responsible Gaming Analyst to their growing team in Malta.
We are looking for a Danish speaking Responsible Gaming (RG) Analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required
Expectations:
A native or fluent Danish speaker who can also speak and write English fluently
A keen interest in the psychology of addiction, regulatory and compliance knowledge
You are an empathic individual with an ability to listen effectively and understand others
You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
A team player with a positive mindset and a flexible approach
You are an analytical thinker with excellent attention to detail
You enjoy working in a fast-paced, dynamic environment
Mar 12, 2020
Full time
Well known casino operator is looking to add a Danish speaking Responsible Gaming Analyst to their growing team in Malta.
We are looking for a Danish speaking Responsible Gaming (RG) Analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
Monitor escalated player registrations to prevent and avoid underage gambling
Monitor escalated self-excluded players to assess risk and refund eligible players
Monitor and review follow-up case reports on a daily, weekly and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Responsible Gaming operational activities and processes
Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required
Expectations:
A native or fluent Danish speaker who can also speak and write English fluently
A keen interest in the psychology of addiction, regulatory and compliance knowledge
You are an empathic individual with an ability to listen effectively and understand others
You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
A team player with a positive mindset and a flexible approach
You are an analytical thinker with excellent attention to detail
You enjoy working in a fast-paced, dynamic environment
