32 Responsible Gaming Jobs jobs

The ideal candidate will possess a sound knowledge of the policies and procedures relating to responsible gambling, as well as a passion to drive change to improve procedures and practices. Responsibilities: Management of the Responsible Gambling duties. Making informed decisions determining appropriate mitigation actions for any risk identified. Act as point of contact for escalations for Responsible Gambling cases and complaints. Monitor social responsibility triggers (automated and manual) which are activated by player’s activities. Use the company’s guideline to apply the adequate social responsibility measures once RG triggers have been activated. Follow up on any social responsibility measures taken. Recognizes type of customer who need to be logged and reported to the appropriate level of staff and which may trigger customer interaction at an appropriate moment. Identify customers who are demonstrating signs of agitation, distress, intimidation, aggression or other...

Responsibilities & requirements: • Ensure RG is an integral part of the daily operations in all areas, from CS to marketing and technical enhancements • Assist RG Officer / Head of CS in creating strategies, procedures and projects related to RG and partially take on ownership • Ensure and uphold full RG compliance with all relevant licensing authorities • Promote awareness of RG issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise • Proactively prevent gaming addiction along with offering the very best service/tools to our clients customers in line with the group’s commitment towards RG • Ensure escalations from other departments are dealt with in a timely manner and conduct RG training to all the group’s staff • Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers. •...

If you have a good understanding and experience in AML and Responsible Gaming keep reading as this role might be the right one for you. Our client is planning to grow their Player Protection programme focusing on customer’s needs. They are currently looking for AML and Responsible Gaming focused analysts to join their team. Responsibilities: Serving as the first point of escalation for all Player Protection (AML & Responsible Gaming) cases and queries from other teams. Conducting the analysis of player accounts to identify activities related to Money Laundering and Problem Gambling. Scrutinising player transactions as a part of on-going monitoring processes. Review of all ID documentation in line with company verification policy. Performing Enhanced Due Diligence and affordability checks. Maintaining the on-going monitoring reports and alerts. Ensure accounts remain updated to date in line with record keeping requirements. Interacting with players who require assistance with...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

As Responsible Gaming (RG) Team Leader, your main responsibilities are to support in leading the team, to ensure compliance with all RG related matters across our different markets with the aim of ensuring player protection. Responsibilities: Collect, monitor, and analyze player data, interpret trends and patterns with excellent analysis Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks, excluding customers, customer interactions, and follow-up Reactively and proactively conduct an analysis of transactional and customer records to link unidentified transactions and accounts to know problem gambler or underage accounts in our system Manage the team’s performance and identify individual development areas to support growth by providing open and constructive feedback Actively participating in the recruitment of new team members Lead and motivate team members with a positive...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

As Responsible Gaming (RG) Team Leader, your main responsibilities are to support in leading the team, to ensure compliance with all RG related matters across our different markets with the aim of ensuring player protection. Responsibilities: Collect, monitor, and analyze player data, interpret trends and patterns with excellent analysis Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks, excluding customers, customer interactions, and follow-up Reactively and proactively conduct an analysis of transactional and customer records to link unidentified transactions and accounts to know problem gambler or underage accounts in our system Manage the team’s performance and identify individual development areas to support growth by providing open and constructive feedback Actively participating in the recruitment of new team members Lead and motivate team members with a positive...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.   Responsibilities:   Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded  Adopt a solution-focused approach to assist...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. Responsibilities: Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend...

As Responsible Gaming (RG) Team Leader, your main responsibilities are to support in leading the team, to ensure compliance with all RG related matters across our different markets with the aim of ensuring player protection. Responsibilities: Collect, monitor, and analyze player data, interpret trends and patterns with excellent analysis Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks, excluding customers, customer interactions, and follow-up Reactively and proactively conduct an analysis of transactional and customer records to link unidentified transactions and accounts to know problem gambler or underage accounts in our system Manage the team’s performance and identify individual development areas to support growth by providing open and constructive feedback Actively participating in the recruitment of new team members Lead and motivate team members with a positive...

An iGaming company which owns and operates a number of gambling brands is looking for an experienced  Responsible Gambling Compliance Manager  to join our fast-growing team!   They put a lot of emphasis on player safety and we believe that it is one of the key factors to our success. their customers come first, and their aim is to make sure they feel safe whilst enjoying on their sites.   As  RG Compliance Manager  you will: Ensure Responsible Gambling is an integral part of the daily operations in everything, from customer service to marketing and technical enhancements Take ownership of strategies, procedures and driving different projects relating to responsible gaming Ensure and uphold full compliance with all relevant licensing authorities Promote awareness of responsible gaming issues throughout the organisation and liaise with adjudicating bodies in order to resolve and settle any complaints that may arise Proactively prevent gaming addiction along with offering...