Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
Mar 30, 2020
Full time
Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Mar 26, 2020
Full time
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Mar 26, 2020
Full time
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Responsibilities
Compliance related responsibilities will include gathering and reviewing documentation KYC documents
Meeting clients, understanding company structures – company incorporation, gathering documents for gaming licenses.
Legal responsibilities including drafting and reviewing contracts as well as researching new Law regulations in terms of iGaming, not only in Malta but also in the other jurisdictions.
Drafting and revising various contracts, resolutions and other agreements
Gathering the relevant documentation from clients for company incorporation and other services related to corporate law
Drafting of M&A and other corporate documentation
Liaising with the MFSA
Holding a portfolio of Clients
Requirements:
Previous experience in gaming or compliance/financial/corporate institutions.
In possession of a minimum of 4 years’ experience within the legal sector
You are dedicated, hard-working, highly organised and able to adapt to a fast-paced working environment.
You are able to work well in a team as well as independently,
You have excellent written and spoken communication skills in English. Knowledge of other languages represents an asset.
Mar 26, 2020
Full time
Responsibilities
Compliance related responsibilities will include gathering and reviewing documentation KYC documents
Meeting clients, understanding company structures – company incorporation, gathering documents for gaming licenses.
Legal responsibilities including drafting and reviewing contracts as well as researching new Law regulations in terms of iGaming, not only in Malta but also in the other jurisdictions.
Drafting and revising various contracts, resolutions and other agreements
Gathering the relevant documentation from clients for company incorporation and other services related to corporate law
Drafting of M&A and other corporate documentation
Liaising with the MFSA
Holding a portfolio of Clients
Requirements:
Previous experience in gaming or compliance/financial/corporate institutions.
In possession of a minimum of 4 years’ experience within the legal sector
You are dedicated, hard-working, highly organised and able to adapt to a fast-paced working environment.
You are able to work well in a team as well as independently,
You have excellent written and spoken communication skills in English. Knowledge of other languages represents an asset.
Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office.
Duties and Responsibilities
• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support.
• Responsible for monitoring all client funds (Deposits & Withdrawals)
• Be able to lead the customer’s onboarding process
• Responsible for KYC verification for potential and existing clients
• Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems.
• Identify and address problems and opportunities for the company.
• Support on regulation requirements determined by compliance officer
Key Requirements
• Bachelor’s Degree in business administration or a Related Field – an advantage
• Excellent knowledge of English language
• At least 1 year in a managing position
• Advanced skills with Microsoft Office
• Prior experience in the online industry - an advantage
• Qualified by Cysec & previous experience in Cysec regulation - an advantage
• Achieving business needs while enforcing and maintaining regulatory procedures and instructions
• Lives and breathes reports, numbers and work procedures
• Ability to multi-task, prioritize, and manage time effectively
• Works well under pressure Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Sponsorship on work related trainings & professional examination
• Comfortable office in the city centre Limassol
Mar 17, 2020
Full time
Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office.
Duties and Responsibilities
• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support.
• Responsible for monitoring all client funds (Deposits & Withdrawals)
• Be able to lead the customer’s onboarding process
• Responsible for KYC verification for potential and existing clients
• Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems.
• Identify and address problems and opportunities for the company.
• Support on regulation requirements determined by compliance officer
Key Requirements
• Bachelor’s Degree in business administration or a Related Field – an advantage
• Excellent knowledge of English language
• At least 1 year in a managing position
• Advanced skills with Microsoft Office
• Prior experience in the online industry - an advantage
• Qualified by Cysec & previous experience in Cysec regulation - an advantage
• Achieving business needs while enforcing and maintaining regulatory procedures and instructions
• Lives and breathes reports, numbers and work procedures
• Ability to multi-task, prioritize, and manage time effectively
• Works well under pressure Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Sponsorship on work related trainings & professional examination
• Comfortable office in the city centre Limassol
Job Description
Our client is looking to recruit a full time, organised and meticulous Administrator who is capable of working on his/her own initiative.
What is expected of you?
Provide general secretarial and administrative duties to support the team;
Assist in the handling of logistics for high profile events
Preparation of papers for meetings and to record minutes, during meetings with visitors;
Managing incoming and outgoing of mail, drafting business correspondence;
Handling of filing, archiving and scheduling and coordinating meetings;
Handling of telephone calls and record keeping;
Any adhoc duties which might arise from time to time.
What you are expected to bring:
Diploma;
Excellent written and verbal communication skills;
A strong business acumen and work comfortably at promoting good corporate governance;
Strong analytical, trouble shooting and problem solving skills;
Attention to detail;
Demonstrated ability to work in fast paced, high demand environment;
Ability to multi task;
Ability to work individually as well as part of a team.
Excellent command of the English language, other language skills will be considered an asset;
What’s in it for you?
Competitive remuneration package
Pleasant and dynamic working environment
Growth opportunities
Apr 06, 2020
Full time
Job Description
Our client is looking to recruit a full time, organised and meticulous Administrator who is capable of working on his/her own initiative.
What is expected of you?
Provide general secretarial and administrative duties to support the team;
Assist in the handling of logistics for high profile events
Preparation of papers for meetings and to record minutes, during meetings with visitors;
Managing incoming and outgoing of mail, drafting business correspondence;
Handling of filing, archiving and scheduling and coordinating meetings;
Handling of telephone calls and record keeping;
Any adhoc duties which might arise from time to time.
What you are expected to bring:
Diploma;
Excellent written and verbal communication skills;
A strong business acumen and work comfortably at promoting good corporate governance;
Strong analytical, trouble shooting and problem solving skills;
Attention to detail;
Demonstrated ability to work in fast paced, high demand environment;
Ability to multi task;
Ability to work individually as well as part of a team.
Excellent command of the English language, other language skills will be considered an asset;
What’s in it for you?
Competitive remuneration package
Pleasant and dynamic working environment
Growth opportunities
Responsibilities:
Our Client is an American founded company that produces action cameras hardware as well as its video-editing software and mobile app.
You will be responsible to deliver unique Customer Support Experience to the clients’ customers
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide customer support over phone, email and chat while answering any queries
Requirements:
Proficient in German (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Background in technical support
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like our wellness program
Apr 06, 2020
Full time
Responsibilities:
Our Client is an American founded company that produces action cameras hardware as well as its video-editing software and mobile app.
You will be responsible to deliver unique Customer Support Experience to the clients’ customers
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide customer support over phone, email and chat while answering any queries
Requirements:
Proficient in German (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Background in technical support
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like our wellness program
Responsibilities:
We are currently looking for enthusiastic and motivated candidates to join the team
As a Customer Service Associate, you’ll be the voice of the brand and create personalized, engaging experiences for our clients’ customers.
Our client is an American founded, multinational information technology (IT) company that sells hardware, software and related business services.
Requirements:
Proficient in Dutch (C2).
English as a second language.
Outstanding people skills with a passion to help others
Able to pick up technology quickly.
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule (Monday to Friday)
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like wellness program
Apr 06, 2020
Full time
Responsibilities:
We are currently looking for enthusiastic and motivated candidates to join the team
As a Customer Service Associate, you’ll be the voice of the brand and create personalized, engaging experiences for our clients’ customers.
Our client is an American founded, multinational information technology (IT) company that sells hardware, software and related business services.
Requirements:
Proficient in Dutch (C2).
English as a second language.
Outstanding people skills with a passion to help others
Able to pick up technology quickly.
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule (Monday to Friday)
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like wellness program
The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible of handling sales, customer on-boarding and document verification of a loan portfolio.
Actively seeking new sales by executing appointed strategies and instructions;
Adhering to the team’s sales targets and deadlines;
Collaborate with the Sales team members to constantly improve process efficiency and overall results;
Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
Understand thoroughly the company’s products whilst ensuring that customers are always presented accurate information;
Responding to any customer queries via email, sms and phone;
Provide an excellent customer experience;
Work closely with other departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
Ensure adherence to the company’s Code of Ethics and related policies;
Involvement in production of Sales reports;
Involvement in training and mentoring of other team members
Assist in documentation of the team’s Operational Procedures;
Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
Execute ad hoc tasks as may be requested by the team leader.
Requirements:
Higher Education qualification;
Excellent command of English and Spanish languages;
Essential demonstrable experience in sales of financial products
Experience in customer on-boarding and documentation verification processes;
Fast learner with a passion for Sales;
Excellent communication skills with a results-driven approach
Ability to work independently;
Good knowledge of Microsoft Office tools (especially EXCEL)
Apr 06, 2020
Full time
The Sales Officer will report directly to the Sales Team Leader and will be part of a team that is responsible of handling sales, customer on-boarding and document verification of a loan portfolio.
Actively seeking new sales by executing appointed strategies and instructions;
Adhering to the team’s sales targets and deadlines;
Collaborate with the Sales team members to constantly improve process efficiency and overall results;
Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures;
Understand thoroughly the company’s products whilst ensuring that customers are always presented accurate information;
Responding to any customer queries via email, sms and phone;
Provide an excellent customer experience;
Work closely with other departments, especially Payments and Collections, in order to ensure transparent and efficient interaction;
Ensure adherence to the company’s Code of Ethics and related policies;
Involvement in production of Sales reports;
Involvement in training and mentoring of other team members
Assist in documentation of the team’s Operational Procedures;
Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures;
Execute ad hoc tasks as may be requested by the team leader.
Requirements:
Higher Education qualification;
Excellent command of English and Spanish languages;
Essential demonstrable experience in sales of financial products
Experience in customer on-boarding and documentation verification processes;
Fast learner with a passion for Sales;
Excellent communication skills with a results-driven approach
Ability to work independently;
Good knowledge of Microsoft Office tools (especially EXCEL)
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Native or Fluent level of Spanish
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Apr 06, 2020
Full time
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Native or Fluent level of Spanish
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.
Requirements:
In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons
Apr 06, 2020
Full time
Responsibilities:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.
Requirements:
In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Able to read, write and speak fluent German
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Apr 06, 2020
Full time
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.
Responsibilities:
Deliver a consistent and professional level of service at all times.
Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
Provide customers with accurate information regarding the company’s products, services, payments
Build a rapport with the customers whilst addressing any issues related to customers’ loans
Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments
Comply with laws, regulations, company policies and procedures as required
Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply
Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed
Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction
Keeping records as required in the bank’s data base
Support additional consumer service requests
Promote a positive work environment
Performs other duties as assigned
Requirements:
Candidate should be energetic, empathetic, and must have a positive attitude.
Team player with customer oriented mind-set
Good communicator both verbally and written
Able to read, write and speak fluent German
Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel)
Able to follow oral and written instruction and to identify exceptions
Attention to detail, initiative and high standard of work
Willingness to learn and grow
Minimum Secondary education
Previous experience in similar role is preferred, but not a must
Experience with customer database is a plus
Key responsibilities:
Maintaining a high phone and email service level
Providing a strong seller experience - giving quick, accurate and friendly service
Represent and sell our platform and tools to customers
Build relationships with customers and other teams
Skills and Attributes:
Fluency in English and Czech
Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
Excellent (verbal and written) communication skills and a professional, friendly manner
Advanced problem-solving and analytical skills
Comfort with working under pressure in a fast-paced environment
Strong sense of ownership and decision-making abilities with excellent attention to details
Positive can-do attitude with a sense of humour
Strong work ethic and a team player
Eligible to work in Ireland
Apr 06, 2020
Full time
Key responsibilities:
Maintaining a high phone and email service level
Providing a strong seller experience - giving quick, accurate and friendly service
Represent and sell our platform and tools to customers
Build relationships with customers and other teams
Skills and Attributes:
Fluency in English and Czech
Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
Excellent (verbal and written) communication skills and a professional, friendly manner
Advanced problem-solving and analytical skills
Comfort with working under pressure in a fast-paced environment
Strong sense of ownership and decision-making abilities with excellent attention to details
Positive can-do attitude with a sense of humour
Strong work ethic and a team player
Eligible to work in Ireland
Key Responsibilities:
Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
Ability to liaise with other departments as necessary
Identify process improvement opportunities and raise through the appropriate forum
Support customers directly on the ground at major events around the world
Any other tasks as required
Skills and Attributes:
Team player
Takes ownership
Organised and reliable with attention to detail
Excellent multi-tasking skills
Work well under pressure
Hungry to take on responsibility and a willingness to do adhere to strict deadlines
Outstanding written and oral communication in English and language applied
A sense of humour and positive, “make-it-work” attitude
Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
Fluency in English and Dutch
Apr 06, 2020
Full time
Key Responsibilities:
Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
Ability to liaise with other departments as necessary
Identify process improvement opportunities and raise through the appropriate forum
Support customers directly on the ground at major events around the world
Any other tasks as required
Skills and Attributes:
Team player
Takes ownership
Organised and reliable with attention to detail
Excellent multi-tasking skills
Work well under pressure
Hungry to take on responsibility and a willingness to do adhere to strict deadlines
Outstanding written and oral communication in English and language applied
A sense of humour and positive, “make-it-work” attitude
Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
Fluency in English and Dutch
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Apr 06, 2020
Full time
This is the pivotal role when it comes to ensuring new partners and clients have a smooth path throughout implement, the Client Delivery & Growth Specialist will work with new integrations as well as existing partners in a continuous program of improvement, with a detailed eye on revenue growth. Involved at all stages of the client lifecycle, pre-sales, project and go live phases, the Client Delivery and Growth Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the companies’ technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Delivery and Growth Specialist with arrange testing and ensure a smooth hand over to production tech support teams. The Client Delivery and Growth Specialist will also need to make sure that the client successfully completes the first 6 month incubation stage that will make sure the client is healthy both in terms of projected revenue and technical stability before being passed on to other teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology and account management who is able to bridge the gap between client business communication and the technical teams, as well as being able to master the art of growing a relationship and the success of a client in its first crucial few months. This is a superb opportunity to help build up a world class implementation and growth function and drive improvements over time, working with high-profile clients and in a fast-moving and challenging environment. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Apr 06, 2020
Full time
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Apr 06, 2020
Full time
The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
The Role The Information Security Engineer works closely with the various teams to ensure that both security and compliance are maintained at all times, to ensure protection of business and customer data. The role also involves engaging with third parties to perform security assessments and audits. The Information Security Engineer reports to the Head of Information Security within the Information Security Team, which is responsible for the continuous maintenance and improvement of the overall security posture, technology risk management and regulatory compliance. Responsibilities
Assisting in the design and implementation of the company information security framework
Continuous monitoring and analyzing of security alerts, audit logs and reports
Conducting and coordinating penetration testing exercises and vulnerability assessments
Performing regular auditing and investigations to identify potential or confirmed security incidents
Vetting of new applications and modifications with production owners and developers to identify possible risks
Deploying, operating and monitoring tools to enhance information security
Documenting and reviewing policies and procedures
Assisting with the ongoing maintenance of regulatory requirements
Managing the security awareness training program for all employees
Monitor the effectiveness of information security processes and controls
Engaging and participating in the security community and keeping abreast of information security incidents
Performing other security related duties as necessary
Requirements
First degree or Diploma in Computer Science, Information Systems or relevant technical field
3 to 4 years of experience in a similar role
Information Security Certifications, such as Security+, Ethical Hacking
Experience working with and extensive knowledge of laws and regulations such as PCI DSS, EU Data Protection (GDPR) and the Revised Directive on Payments Services (PSD2)
Knowledge of Microsoft, CISCO, Linux technologies and associated security risks
Deep understanding of common coding security vulnerabilities
Ability to quickly adapt to changing environment and to work on own initiative with minimal supervision
CISA, CISM, CRISC certifications are considered an asset
Apr 06, 2020
Full time
The Role The Information Security Engineer works closely with the various teams to ensure that both security and compliance are maintained at all times, to ensure protection of business and customer data. The role also involves engaging with third parties to perform security assessments and audits. The Information Security Engineer reports to the Head of Information Security within the Information Security Team, which is responsible for the continuous maintenance and improvement of the overall security posture, technology risk management and regulatory compliance. Responsibilities
Assisting in the design and implementation of the company information security framework
Continuous monitoring and analyzing of security alerts, audit logs and reports
Conducting and coordinating penetration testing exercises and vulnerability assessments
Performing regular auditing and investigations to identify potential or confirmed security incidents
Vetting of new applications and modifications with production owners and developers to identify possible risks
Deploying, operating and monitoring tools to enhance information security
Documenting and reviewing policies and procedures
Assisting with the ongoing maintenance of regulatory requirements
Managing the security awareness training program for all employees
Monitor the effectiveness of information security processes and controls
Engaging and participating in the security community and keeping abreast of information security incidents
Performing other security related duties as necessary
Requirements
First degree or Diploma in Computer Science, Information Systems or relevant technical field
3 to 4 years of experience in a similar role
Information Security Certifications, such as Security+, Ethical Hacking
Experience working with and extensive knowledge of laws and regulations such as PCI DSS, EU Data Protection (GDPR) and the Revised Directive on Payments Services (PSD2)
Knowledge of Microsoft, CISCO, Linux technologies and associated security risks
Deep understanding of common coding security vulnerabilities
Ability to quickly adapt to changing environment and to work on own initiative with minimal supervision
CISA, CISM, CRISC certifications are considered an asset
Job Description
We are looking for an exceptionally organised and experienced individual to join our client as a Personal Assistant to the executive team within the Financial Services Sector.
What is expected of you?
Be the first contact point to greet guests and delegations upon arrival
Prepare and draft correspondence
Prepare papers as guided by the Executive Team for respective meetings
Take minutes during meetings
Make the necessary travel arrangements
Coordinate the incoming mail and distribute it respectively
Maintain calendar events and meetings pertaining to the Executive Team
Prepare various Board Meetings
Communicate with internal and external parties
Handle any other duties assigned by the Executive Team
What are you expected to bring?
Methodical and organised
Excellent communication and client facing-skills
Able to work under pressure
Fluent in spoken Maltese and English is essential
Minimum of 3 years’ working experience in a similar position
Diploma or Degree
What’s in it for you?
Dynamic working environment
Competitive salary
The opportunity to work within a renowned organisation
Apr 06, 2020
Full time
Job Description
We are looking for an exceptionally organised and experienced individual to join our client as a Personal Assistant to the executive team within the Financial Services Sector.
What is expected of you?
Be the first contact point to greet guests and delegations upon arrival
Prepare and draft correspondence
Prepare papers as guided by the Executive Team for respective meetings
Take minutes during meetings
Make the necessary travel arrangements
Coordinate the incoming mail and distribute it respectively
Maintain calendar events and meetings pertaining to the Executive Team
Prepare various Board Meetings
Communicate with internal and external parties
Handle any other duties assigned by the Executive Team
What are you expected to bring?
Methodical and organised
Excellent communication and client facing-skills
Able to work under pressure
Fluent in spoken Maltese and English is essential
Minimum of 3 years’ working experience in a similar position
Diploma or Degree
What’s in it for you?
Dynamic working environment
Competitive salary
The opportunity to work within a renowned organisation
Job Description
If you have the ability to drive change and foster collaborative supplier relationships and have a passion for procurement, this is the job for you. We are looking for a Senior Purchasing Executive to join a purchasing team of one of our clients.
What is expected of you?
Process of quotes and orders from both client and suppliers.
Source goods from suppliers, while monitoring price competitiveness and service levels agreements.
Maintain and develop strong relationships with current and potential suppliers, both local and foreign to ensure a wider product range.
Conduct meetings and visits to key and potential suppliers.
Ensure that client enquiries are responded to in a punctual manner.
Negotiate trading conditions, delivery terms, discounts and rebate schemes with suppliers.
Follow up on submitted quotations in liaison with the sales manager.
Communicate proposals for stocking of new items.
Assist the strategic sourcing department with data collection exercises and any analysis needed.
Stock take.
Collect and share important market information, while developing a profit generating culture.
Report on activities undertaken
What are you expected to bring?
Team player, with a positive attitude.
Service and profit oriented
Attention to detail
High level of integrity
Previous purchasing experience
Sound problem-solving and decision-making skills
Good communication and negotiation skills
The ability to work to deadlines
Fluent in both English and Maltese
What's in it for you ?
Competitive remuneration package
Pleasant working environment
Apr 06, 2020
Full time
Job Description
If you have the ability to drive change and foster collaborative supplier relationships and have a passion for procurement, this is the job for you. We are looking for a Senior Purchasing Executive to join a purchasing team of one of our clients.
What is expected of you?
Process of quotes and orders from both client and suppliers.
Source goods from suppliers, while monitoring price competitiveness and service levels agreements.
Maintain and develop strong relationships with current and potential suppliers, both local and foreign to ensure a wider product range.
Conduct meetings and visits to key and potential suppliers.
Ensure that client enquiries are responded to in a punctual manner.
Negotiate trading conditions, delivery terms, discounts and rebate schemes with suppliers.
Follow up on submitted quotations in liaison with the sales manager.
Communicate proposals for stocking of new items.
Assist the strategic sourcing department with data collection exercises and any analysis needed.
Stock take.
Collect and share important market information, while developing a profit generating culture.
Report on activities undertaken
What are you expected to bring?
Team player, with a positive attitude.
Service and profit oriented
Attention to detail
High level of integrity
Previous purchasing experience
Sound problem-solving and decision-making skills
Good communication and negotiation skills
The ability to work to deadlines
Fluent in both English and Maltese
What's in it for you ?
Competitive remuneration package
Pleasant working environment
