Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
Mar 30, 2020
Full time
Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
Overview
Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
Mar 30, 2020
Full time
Overview
Our Client is looking for an Operations Officer looking to join their new and exciting fast growing payments company.
As an Operation Officer you will be responsible for administration function within the company such as process improvement, identifying various compliance issues for example.
Key Job Responsibilities
Process all inward and outward payment instructions/card transactions in a timely and accurate manner
Troubleshoot card and payment processing issues
Resolve problems encountered with reconciliations
Closely monitor outstanding payments and liaise with counterparty banks
Reconcile ordered and received cards issued by the company
Oversee card packaging and delivery
Maintenance and monitoring of card products inventory
Aid in cards and payments fraud monitoring
Take initiative to identify and recommend process improvement opportunities
Other general operational duties assigned by management
Work in a changing environment where responsibilities and duties may change from day to day
Continuously learning and improving product and job knowledge
Key Skills
Qualification in banking or similar
Minimum of 2 years local payments processing related experience
Experience and knowledge of SWIFT and card payments will be considered as an asset
Ability to work independently
Excellent communication skills, both written and verbal in English
Be a proficient user of Microsoft Office applications
Exceptional organisational skills and attention to detail
Strong analytical abilities
Possess a strong work ethic and a team player mentality
Ability to work well under pressure
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Mar 26, 2020
Full time
The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office.
Duties and Responsibilities
• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support.
• Responsible for monitoring all client funds (Deposits & Withdrawals)
• Be able to lead the customer’s onboarding process
• Responsible for KYC verification for potential and existing clients
• Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems.
• Identify and address problems and opportunities for the company.
• Support on regulation requirements determined by compliance officer
Key Requirements
• Bachelor’s Degree in business administration or a Related Field – an advantage
• Excellent knowledge of English language
• At least 1 year in a managing position
• Advanced skills with Microsoft Office
• Prior experience in the online industry - an advantage
• Qualified by Cysec & previous experience in Cysec regulation - an advantage
• Achieving business needs while enforcing and maintaining regulatory procedures and instructions
• Lives and breathes reports, numbers and work procedures
• Ability to multi-task, prioritize, and manage time effectively
• Works well under pressure Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Sponsorship on work related trainings & professional examination
• Comfortable office in the city centre Limassol
Mar 17, 2020
Full time
Due to continuous expansion we currently seek for a dynamic individual to assume the role of Head of Back Office.
Duties and Responsibilities
• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support.
• Responsible for monitoring all client funds (Deposits & Withdrawals)
• Be able to lead the customer’s onboarding process
• Responsible for KYC verification for potential and existing clients
• Responsible for recruitment, training, assign, schedule, coach, counsel and employees’ discipline
• Implement Operations protocols, productivity, quality and customer-service standards, complete audits and supporting team managers daily inquires and problems.
• Identify and address problems and opportunities for the company.
• Support on regulation requirements determined by compliance officer
Key Requirements
• Bachelor’s Degree in business administration or a Related Field – an advantage
• Excellent knowledge of English language
• At least 1 year in a managing position
• Advanced skills with Microsoft Office
• Prior experience in the online industry - an advantage
• Qualified by Cysec & previous experience in Cysec regulation - an advantage
• Achieving business needs while enforcing and maintaining regulatory procedures and instructions
• Lives and breathes reports, numbers and work procedures
• Ability to multi-task, prioritize, and manage time effectively
• Works well under pressure Remuneration & Benefits
• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Sponsorship on work related trainings & professional examination
• Comfortable office in the city centre Limassol
Chief Operations Officer
A new but rapidly expanding sports betting operator headquartered in Malta and with operations offices in Africa and Central Asia is searching for an energetic and ambitious professional with proven management experience in iGaming.
The main responsibility is to execute board strategy for global operations by working with different departments and business units.
Role:
• Creating effective ways of distributing resources for the operational set-up without compromising on the quality of the product or services.
• Advising on the organisational set-up of operational teams and taking active participation in the setup of offices and the recruitment of key staff members. • Building successful collaboration between operational business units working from different territories.
• Developing growth strategies through close communication with head of departments such as customer services, trading, payments, risk & fraud and product management. • Analysing the performances of all operational units and setting targets to achieve consistent improvement.
• Being pro-active in all projects related to business expansion.
• Planning and budgeting for business strategy execution, including new market entry.
• Presenting business strategies to the IT Department and Product teams and helping to find the most effective solutions.
• Working closely with the Legal & Compliance team to ensure that internal and external operational procedures are in accordance with all regulations.
• Representing the company’s interests in negotiations with existing and potential suppliers and partners.
• Resolving escalated issues from customers and employees according to corporate policies and business strategy.
• Providing leadership-by-example to all heads of operational departments and middle-management.
• Supporting department managers and teams through the provision of relevant resources, such as tools, knowledge, environment, working conditions etc. to maximize the performance of each department.
Requirements:
• CEO/COO experience within the iGaming industry.
• A strong leader with the drive and energy to develop and motivate people to deliver against challenging targets.
• Excellent interpersonal skills and teamwork, a strong business communicator.
• Deep knowledge and understanding of every aspect of the sports betting industry, including all latest industry trends and innovations.
• A firm believer of the ‘Customer first’ approach when developing strategy and making decisions.
• A strong analytical mindset with a passion for executing and developing strategies but with the ability to make decisions, solve problems and get deeply involved where required.
• Capable of defining clear, measurable objectives and managing relationships to ensure all business requirements are delivered.
What we offer:
Competitive salary Modern working environment in Almaty The opportunity to be an integral part of the development of a business at a global level A creative and multi-cultural start-up environment focused on rapid expansion
Mar 13, 2020
Full time
Chief Operations Officer
A new but rapidly expanding sports betting operator headquartered in Malta and with operations offices in Africa and Central Asia is searching for an energetic and ambitious professional with proven management experience in iGaming.
The main responsibility is to execute board strategy for global operations by working with different departments and business units.
Role:
• Creating effective ways of distributing resources for the operational set-up without compromising on the quality of the product or services.
• Advising on the organisational set-up of operational teams and taking active participation in the setup of offices and the recruitment of key staff members. • Building successful collaboration between operational business units working from different territories.
• Developing growth strategies through close communication with head of departments such as customer services, trading, payments, risk & fraud and product management. • Analysing the performances of all operational units and setting targets to achieve consistent improvement.
• Being pro-active in all projects related to business expansion.
• Planning and budgeting for business strategy execution, including new market entry.
• Presenting business strategies to the IT Department and Product teams and helping to find the most effective solutions.
• Working closely with the Legal & Compliance team to ensure that internal and external operational procedures are in accordance with all regulations.
• Representing the company’s interests in negotiations with existing and potential suppliers and partners.
• Resolving escalated issues from customers and employees according to corporate policies and business strategy.
• Providing leadership-by-example to all heads of operational departments and middle-management.
• Supporting department managers and teams through the provision of relevant resources, such as tools, knowledge, environment, working conditions etc. to maximize the performance of each department.
Requirements:
• CEO/COO experience within the iGaming industry.
• A strong leader with the drive and energy to develop and motivate people to deliver against challenging targets.
• Excellent interpersonal skills and teamwork, a strong business communicator.
• Deep knowledge and understanding of every aspect of the sports betting industry, including all latest industry trends and innovations.
• A firm believer of the ‘Customer first’ approach when developing strategy and making decisions.
• A strong analytical mindset with a passion for executing and developing strategies but with the ability to make decisions, solve problems and get deeply involved where required.
• Capable of defining clear, measurable objectives and managing relationships to ensure all business requirements are delivered.
What we offer:
Competitive salary Modern working environment in Almaty The opportunity to be an integral part of the development of a business at a global level A creative and multi-cultural start-up environment focused on rapid expansion
Our client in Malta is looking for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers. Responsibilities:
Providing IT support and troubleshooting via telephone, email, portals and remote support software.
You will be working with a number of local and international clients in various sectors.
Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
Maintaining and updating the knowledge base.
Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.
Essential skills:
Strong communication skills in both written and spoken English.
Excellent problem solving and analytical abilities.
Familiar with administering SQL and ability to write SQL queries.
Be organized and able to prioritize issues.
Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
Apr 06, 2020
Full time
Our client in Malta is looking for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers. Responsibilities:
Providing IT support and troubleshooting via telephone, email, portals and remote support software.
You will be working with a number of local and international clients in various sectors.
Delivering high level customer service to a wide range of users, including those with minimal IT knowledge.
Maintaining and updating the knowledge base.
Follow in depth diagnosis of issues and escalate to 3rd line support where applicable.
Essential skills:
Strong communication skills in both written and spoken English.
Excellent problem solving and analytical abilities.
Familiar with administering SQL and ability to write SQL queries.
Be organized and able to prioritize issues.
Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.
Are you a Spanish speaking customer service agent?
Your tasks:
You assist customers through live chat, email etc.
You will be involved in our operations in the Malta office
You use your knowledge of the Spanish market to help promotions, marketing and product improvements
You offer flexibility with shift work, including weekends and evenings.
Your responsibilities:
Deliver exceptional customer service
You feel pride in and take responsibility for your country market (customer service, the website, the product and the promotions for your market)
Keep up-to-date with products, promotions and betting opportunities offered
You gather customer feedback and work with Marketing, Design, Product and IT teams to improve the service offered to your market
Required skills and experience:
You have online betting and/or gaming experience
Excellent written and verbal communication skills in European Spanish
Portuguese language desirable
Customer focused, with a passion for helping others
Pro-active in recommending improvements and taking ownership of your market
You are consistent, reliable and work to a high standard
Apr 06, 2020
Full time
Are you a Spanish speaking customer service agent?
Your tasks:
You assist customers through live chat, email etc.
You will be involved in our operations in the Malta office
You use your knowledge of the Spanish market to help promotions, marketing and product improvements
You offer flexibility with shift work, including weekends and evenings.
Your responsibilities:
Deliver exceptional customer service
You feel pride in and take responsibility for your country market (customer service, the website, the product and the promotions for your market)
Keep up-to-date with products, promotions and betting opportunities offered
You gather customer feedback and work with Marketing, Design, Product and IT teams to improve the service offered to your market
Required skills and experience:
You have online betting and/or gaming experience
Excellent written and verbal communication skills in European Spanish
Portuguese language desirable
Customer focused, with a passion for helping others
Pro-active in recommending improvements and taking ownership of your market
You are consistent, reliable and work to a high standard
IT Operations Manager
(Projects)
Responsible for technical project analysis and delivery for all internal and external operational systems.
This is a very challenging position that requires a pro-active individual to take over the process quickly and be able to provide immediate tangible improvements to internal systems and the product offering.
Requirements:
Bachelor’s or Master’s degree in relevant technical studies such as Information Technology, Information Systems
Solid 3/4 years’ experience within a similar analytical role
Software Development Lifecycle experience
Ability to manage multiple tasks in a fast paced, deadline driven environment;
Ability to manage time and prioritise work;
Ability to work on own initiative.
The following are considered an asset:
Experience with pre-paid cards and lending products;
Experience with NAVISION;
Experience with project management tools;
Knowledge of SEPA and SWIFT;
General accounting experience;
Problem solving and detail analysis skills;
Exceptional communication and organisation skills;
Responsibilities:
Take ownership of all operational systems and propose changes and improvements that are in line with the strategy, plans, rules and policies;
Work closely with the operational staff in order to understand issues, bottlenecks and elicit requirements
Supervise all upcoming and current operational projects from requirements gathering to production release stage;
Ensure constant and clear communication to all relevant project stakeholders;
Perform detailed systems / problem analysis and write the necessary functional specifications;
Create and perform detailed test cases for the UAT phase;
Work closely with the development and QA teams throughout the SDLC process;
Ensure that all projects are delivered on time and within the stipulated budgets;
Ensure high level of quality of all production releases;
Focus on automation of daily repetitive processes;
Assist in communication with all relevant third party providers from contract stages to subsequent technical integration and daily usage;
Keep adjourned with industry standards especially in relation to electronic payments and cards;
Keep adjourned with regulatory changes and perform related impact assessment on all affected systems;
Create and maintain system and project documentation as required;
Report regularly to the COO on projects status, suggested improvements and specific issues;
Execute ad hoc tasks as may be requested by the COO.
Apr 06, 2020
Full time
IT Operations Manager
(Projects)
Responsible for technical project analysis and delivery for all internal and external operational systems.
This is a very challenging position that requires a pro-active individual to take over the process quickly and be able to provide immediate tangible improvements to internal systems and the product offering.
Requirements:
Bachelor’s or Master’s degree in relevant technical studies such as Information Technology, Information Systems
Solid 3/4 years’ experience within a similar analytical role
Software Development Lifecycle experience
Ability to manage multiple tasks in a fast paced, deadline driven environment;
Ability to manage time and prioritise work;
Ability to work on own initiative.
The following are considered an asset:
Experience with pre-paid cards and lending products;
Experience with NAVISION;
Experience with project management tools;
Knowledge of SEPA and SWIFT;
General accounting experience;
Problem solving and detail analysis skills;
Exceptional communication and organisation skills;
Responsibilities:
Take ownership of all operational systems and propose changes and improvements that are in line with the strategy, plans, rules and policies;
Work closely with the operational staff in order to understand issues, bottlenecks and elicit requirements
Supervise all upcoming and current operational projects from requirements gathering to production release stage;
Ensure constant and clear communication to all relevant project stakeholders;
Perform detailed systems / problem analysis and write the necessary functional specifications;
Create and perform detailed test cases for the UAT phase;
Work closely with the development and QA teams throughout the SDLC process;
Ensure that all projects are delivered on time and within the stipulated budgets;
Ensure high level of quality of all production releases;
Focus on automation of daily repetitive processes;
Assist in communication with all relevant third party providers from contract stages to subsequent technical integration and daily usage;
Keep adjourned with industry standards especially in relation to electronic payments and cards;
Keep adjourned with regulatory changes and perform related impact assessment on all affected systems;
Create and maintain system and project documentation as required;
Report regularly to the COO on projects status, suggested improvements and specific issues;
Execute ad hoc tasks as may be requested by the COO.
Company description:
EveryMatrix is a company offering award-winning software solutions to the iGaming industry. It was founded in 2008 by a team of innovative and visionary people with the aim to create a fully flexible and tailored software solution for operators whilst working with high-profile iGaming partners. As a leading software supplier in the iGaming industry, our vision has been, and continues to be, to keep developing, improving and striving towards creating market-leading solutions. With offices across Europe, Asia and North America, EveryMatrix is able to deliver custom-built solutions in these regions within our product range, including the award-winning sports betting solution, OddsMatrix, which is equipped with more than 14,000 live events monthly; CasinoEngine, the largest casino content aggregator currently on the market, with 2,000+ games across 30+ vendors; Money Matrix, the licensed payment service provider as well as GamMatrix – the ultimate gaming management platform.
Responsibilities:
The Technical Operations Director reports directly to the Casino Business Unit CEO and works closely with the CTO. Business Unit software development teams are located in Bucharest, Romania, and L’viv, Ukraine, with group management technical functions based in Bucharest. Work location is L’viv but around one week per month will be expected to be spent in another relevant location. The responsibilities of the Technical Operations Director include (but are not limited to): • Achieve flawless 24/7 uptime (99.99% including deploys across a calendar year) for all provided services • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup • Ensure proper release management, including where appropriate compliance with and reporting to relevant regulatory bodies • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and putting in place a suitable regime to ensure that Business Unit and Group Incident Management teams are alerted to any service disruption or degradation taking place within the Business Unit • Develop a strong understanding of projects within the Business Unit and at Group level, ensuring deliveries are coordinated and service impact is minimised and agreed • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services • Provide regular and accurate management reporting on IT Service performance • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way • The Technical Operations Director will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review • From post incident review, achieve full understanding of the root cause of any incident, report this to management and affected clients, and report on the elimination of such • Accountable to the EveryMatrix Chief Information Security Officer, be responsible for the continued compliance of the business unit with all group Security Policies (including regulatory, ISO and GDPR compliance), and for ensuring that a designated Security Officer is assigned to support the CISO. • Proactively propose and implement all the operational actions and processes to improve the releases deployments, the incidents prevention and resolution, the security and increase the overall service quality. • Work with the group to define the technical operations strategies and align with group processes.
Requirements:
Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification • Fluent in English, both in spoken and written form • 3+ years of professional experience in a similar role • Proven expertise in Software Release Management, Configuration Management or Project Management • Broad view of software development methodologies and best practices • Very good understanding of quality assurance at various life cycles of product development • Very good knowledge about processes automation, devOps tools and methodologies. • Experience in agile software development life cycle • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives • Critical thinking and problem-solving skills • Good planning and organizational skills
Nice to have: • Experience in testing, test automation and respective tools • Experience in a relevant domain – online betting & gaming, sports betting, delivery of Software as a Service • Software development experience • Experience working with software development and automated test tooling in Microsoft .NET/C# • Experience with Kubernetes • Experience with infrastructure scripting (like Terraform or Ansible) • Experience with cloud providers (like google cloud) • Experience with OpenStack
Apr 05, 2020
Full time
Company description:
EveryMatrix is a company offering award-winning software solutions to the iGaming industry. It was founded in 2008 by a team of innovative and visionary people with the aim to create a fully flexible and tailored software solution for operators whilst working with high-profile iGaming partners. As a leading software supplier in the iGaming industry, our vision has been, and continues to be, to keep developing, improving and striving towards creating market-leading solutions. With offices across Europe, Asia and North America, EveryMatrix is able to deliver custom-built solutions in these regions within our product range, including the award-winning sports betting solution, OddsMatrix, which is equipped with more than 14,000 live events monthly; CasinoEngine, the largest casino content aggregator currently on the market, with 2,000+ games across 30+ vendors; Money Matrix, the licensed payment service provider as well as GamMatrix – the ultimate gaming management platform.
Responsibilities:
The Technical Operations Director reports directly to the Casino Business Unit CEO and works closely with the CTO. Business Unit software development teams are located in Bucharest, Romania, and L’viv, Ukraine, with group management technical functions based in Bucharest. Work location is L’viv but around one week per month will be expected to be spent in another relevant location. The responsibilities of the Technical Operations Director include (but are not limited to): • Achieve flawless 24/7 uptime (99.99% including deploys across a calendar year) for all provided services • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup • Ensure proper release management, including where appropriate compliance with and reporting to relevant regulatory bodies • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and putting in place a suitable regime to ensure that Business Unit and Group Incident Management teams are alerted to any service disruption or degradation taking place within the Business Unit • Develop a strong understanding of projects within the Business Unit and at Group level, ensuring deliveries are coordinated and service impact is minimised and agreed • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services • Provide regular and accurate management reporting on IT Service performance • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way • The Technical Operations Director will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review • From post incident review, achieve full understanding of the root cause of any incident, report this to management and affected clients, and report on the elimination of such • Accountable to the EveryMatrix Chief Information Security Officer, be responsible for the continued compliance of the business unit with all group Security Policies (including regulatory, ISO and GDPR compliance), and for ensuring that a designated Security Officer is assigned to support the CISO. • Proactively propose and implement all the operational actions and processes to improve the releases deployments, the incidents prevention and resolution, the security and increase the overall service quality. • Work with the group to define the technical operations strategies and align with group processes.
Requirements:
Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification • Fluent in English, both in spoken and written form • 3+ years of professional experience in a similar role • Proven expertise in Software Release Management, Configuration Management or Project Management • Broad view of software development methodologies and best practices • Very good understanding of quality assurance at various life cycles of product development • Very good knowledge about processes automation, devOps tools and methodologies. • Experience in agile software development life cycle • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives • Critical thinking and problem-solving skills • Good planning and organizational skills
Nice to have: • Experience in testing, test automation and respective tools • Experience in a relevant domain – online betting & gaming, sports betting, delivery of Software as a Service • Software development experience • Experience working with software development and automated test tooling in Microsoft .NET/C# • Experience with Kubernetes • Experience with infrastructure scripting (like Terraform or Ansible) • Experience with cloud providers (like google cloud) • Experience with OpenStack
Our client is looking for a Head of Operations to join their team. The successful candidate will be working closely with all the key operational arms of the business – finance, sales and marketing, IT, internal controls and other support services, whilst being operationally responsible for overall management of the operations and support to senior management. Responsibilities: Reporting directly to the CEO, the Head of Operations shall be responsible for the following tasks: Managing and overseeing the day-to-day operations of the processes in a prescribed regulatory environment across multiple jurisdictions (including but not limited to the onboarding and continuous monitoring of clients); Drafting, implementing and overseeing procedures and processes in company’s business lines; Responsible for the timely delivery and maintenance of the company’s business lines to the customer (B2B & B2C) Ensuring that the customer experience is and remains consistent, integral and satisfactory throughout the relationship; Challenging and seeking opportunities to increase efficiencies; Responsible for the management of operational risks, including fraud and IT-related risks; Responsible for managing the operations team, including delegating work and overseeing performance; Reporting on the performance of the operations to senior management/the Board on a regular basis; Drafting forecasts and operate within the applicable operational budgets; Providing the necessary support to other departments; Handling of operations tasks in the absence of any team members; and Handling of other tasks assigned by senior management Requirements:
First and/or Postgraduate Degree in one or more of the following areas: Banking, Finance, Commerce, Management or associated subject The desirable applicant should have been working in a similar management role within a licensed payments environment (with the EU/EEA) for at least the past five (5) consecutive years Pro-active person with a can-do and decisive approach; Ability to take ownership of tasks; Good team player who leads with motivation whilst maintaining a satisfactorily level of accuracy and quality in fast-paced environment; Ability to establish effective relationships, both in the immediate team and wider business; Be computer literate and experienced in the use of MS Office; Excellent communication and organisational skills, with the ability to deal efficiently with different internal departments and external counterparts; Fluent in (written and spoken) English; Project management skills; Presentation and Reporting skills. Desirable Skills:
Already in possession of a valid PQ with MFSA; Proven work experience in the payment services sector (collecting PSP); Deep knowledge of alternative payment methods, virtual currencies and/or similar products; Basic experience in I.T. programming and/or security; Confident, motivated and self-sufficient; Flexible and comfortable with a broad variety of duties; Genuine and loyal person; Proactive, emotionally intelligent individual with great people skills and keen eye for detail; Strong values combined with a readiness to challenge convention
Apr 05, 2020
Full time
Our client is looking for a Head of Operations to join their team. The successful candidate will be working closely with all the key operational arms of the business – finance, sales and marketing, IT, internal controls and other support services, whilst being operationally responsible for overall management of the operations and support to senior management. Responsibilities: Reporting directly to the CEO, the Head of Operations shall be responsible for the following tasks: Managing and overseeing the day-to-day operations of the processes in a prescribed regulatory environment across multiple jurisdictions (including but not limited to the onboarding and continuous monitoring of clients); Drafting, implementing and overseeing procedures and processes in company’s business lines; Responsible for the timely delivery and maintenance of the company’s business lines to the customer (B2B & B2C) Ensuring that the customer experience is and remains consistent, integral and satisfactory throughout the relationship; Challenging and seeking opportunities to increase efficiencies; Responsible for the management of operational risks, including fraud and IT-related risks; Responsible for managing the operations team, including delegating work and overseeing performance; Reporting on the performance of the operations to senior management/the Board on a regular basis; Drafting forecasts and operate within the applicable operational budgets; Providing the necessary support to other departments; Handling of operations tasks in the absence of any team members; and Handling of other tasks assigned by senior management Requirements:
First and/or Postgraduate Degree in one or more of the following areas: Banking, Finance, Commerce, Management or associated subject The desirable applicant should have been working in a similar management role within a licensed payments environment (with the EU/EEA) for at least the past five (5) consecutive years Pro-active person with a can-do and decisive approach; Ability to take ownership of tasks; Good team player who leads with motivation whilst maintaining a satisfactorily level of accuracy and quality in fast-paced environment; Ability to establish effective relationships, both in the immediate team and wider business; Be computer literate and experienced in the use of MS Office; Excellent communication and organisational skills, with the ability to deal efficiently with different internal departments and external counterparts; Fluent in (written and spoken) English; Project management skills; Presentation and Reporting skills. Desirable Skills:
Already in possession of a valid PQ with MFSA; Proven work experience in the payment services sector (collecting PSP); Deep knowledge of alternative payment methods, virtual currencies and/or similar products; Basic experience in I.T. programming and/or security; Confident, motivated and self-sufficient; Flexible and comfortable with a broad variety of duties; Genuine and loyal person; Proactive, emotionally intelligent individual with great people skills and keen eye for detail; Strong values combined with a readiness to challenge convention
HRS’s mission is to connect Bulgarian human capital with the best employers. Let us find your better job and help you grow. Apply now! For one of our clients, a multilingual company which specialized in several industries, we are looking for a person to join their team at the role: Online Chat Advisor with German/ French/ Dutch/ Spanish & ENG Main responsibilities: • Handling clients request via email, chat and outbound calls; • Resolving requests regarding clients’ accounts, promotions, and personal documentations; • Daily work with a specialized system; • Close cooperation with other departments in terms of solving the issues in a prompt manner. What we can offer you if you join the team: • Flexible or fixed working hours; • Amazing working space with fully provided fresh drinks, snacks, and games inside; • Salary- higher than the average + monthly bonuses; • Great social benefits package; • A multilingual environment with an opportunity for career development; The skills: • Fluent level of German/ French/ Dutch or Spanish; • Proficiency level of English B2-C1; • Experience in customer service- is a plus; • Solve problem attitude; • Capability to work and think logically. Apply now and join the most successful team! All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Apr 03, 2020
Full time
HRS’s mission is to connect Bulgarian human capital with the best employers. Let us find your better job and help you grow. Apply now! For one of our clients, a multilingual company which specialized in several industries, we are looking for a person to join their team at the role: Online Chat Advisor with German/ French/ Dutch/ Spanish & ENG Main responsibilities: • Handling clients request via email, chat and outbound calls; • Resolving requests regarding clients’ accounts, promotions, and personal documentations; • Daily work with a specialized system; • Close cooperation with other departments in terms of solving the issues in a prompt manner. What we can offer you if you join the team: • Flexible or fixed working hours; • Amazing working space with fully provided fresh drinks, snacks, and games inside; • Salary- higher than the average + monthly bonuses; • Great social benefits package; • A multilingual environment with an opportunity for career development; The skills: • Fluent level of German/ French/ Dutch or Spanish; • Proficiency level of English B2-C1; • Experience in customer service- is a plus; • Solve problem attitude; • Capability to work and think logically. Apply now and join the most successful team! All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Technical Operations Analyst Malta In this role you will be an integral member of the operations tech team that manages the operational side of all the trading activities and interacts with various internal groups and external parties. You will be directly supporting a high-volume trading platform across a varied suite of products and asset classes, and you will gain an in-depth understanding of the flow of the trading and settlement cycle, as well as the regulatory, operational, technology and risk considerations of each step. In addition, you will acquire fundamental knowledge in how modern electronic markets work and you will get familiar with industry’s market data and order entry systems. You will be provided with all the required training to build a strong career profile and you will be given responsibilities at an early stage and can expect to have a significant amount of direct involvement with firm’s processes and high level of ownership. With comprehensive support from an established team and a high level of autonomy, we believe this position offers a genuinely attractive opportunity for capable graduates or early career stage professionals to gain exposure to all areas of the business and then to decide which is the business function that suits more their career interests and prospects. Requirements:
You have a strong quantitative foundation and you attained a Bachelor’s degree in a quantitative discipline (Computer Science, Physics, Mathematics, Statistics, Economics, Finance, etc.).
You have exposure to programming and SQL databases, and you are keen in expanding your technical skills (Python, Matlab, Octave, R).
You can debug and analyse problems quickly and under pressure and you are sceptical by nature and have a high attention to detail.
You have good organizational and interpersonal skills and you are able to prioritize multiple tasks in a fast-paced environment.
You really enjoy the idea of automating common tasks and preparing for the unexpected. You will become an automation geek and you would not want to do the same task twice, manually.
You are willing to learn, you can think critically, and you are striving for continuous improvement.
You really like to work with people who challenge you and make you better at what you do.
Apr 03, 2020
Full time
Technical Operations Analyst Malta In this role you will be an integral member of the operations tech team that manages the operational side of all the trading activities and interacts with various internal groups and external parties. You will be directly supporting a high-volume trading platform across a varied suite of products and asset classes, and you will gain an in-depth understanding of the flow of the trading and settlement cycle, as well as the regulatory, operational, technology and risk considerations of each step. In addition, you will acquire fundamental knowledge in how modern electronic markets work and you will get familiar with industry’s market data and order entry systems. You will be provided with all the required training to build a strong career profile and you will be given responsibilities at an early stage and can expect to have a significant amount of direct involvement with firm’s processes and high level of ownership. With comprehensive support from an established team and a high level of autonomy, we believe this position offers a genuinely attractive opportunity for capable graduates or early career stage professionals to gain exposure to all areas of the business and then to decide which is the business function that suits more their career interests and prospects. Requirements:
You have a strong quantitative foundation and you attained a Bachelor’s degree in a quantitative discipline (Computer Science, Physics, Mathematics, Statistics, Economics, Finance, etc.).
You have exposure to programming and SQL databases, and you are keen in expanding your technical skills (Python, Matlab, Octave, R).
You can debug and analyse problems quickly and under pressure and you are sceptical by nature and have a high attention to detail.
You have good organizational and interpersonal skills and you are able to prioritize multiple tasks in a fast-paced environment.
You really enjoy the idea of automating common tasks and preparing for the unexpected. You will become an automation geek and you would not want to do the same task twice, manually.
You are willing to learn, you can think critically, and you are striving for continuous improvement.
You really like to work with people who challenge you and make you better at what you do.
This position’s purpose is managing the operational activities related to all MoneyMatrix vendors, merchants and platform operations. Key activities include, monitoring all payment solutions and ensuring they are operating correctly and optimising performance through data analysis. Ensuring all new vendors are configured and working optimally within the platform. Managing merchant and vendor configuration requests/updates.
Supporting the investigation of vendor issues which have occurred within the platform, managing incidents and reporting back to the business cause and resolution. Developing MIS and Business Intelligence to feedback back in to the process improvement cycle and updating the business.
Key Responsibilities / Duties:
Monitoring the payment platform to ensure all transactional activity is being undertaken correctly and accurately.
Interrogating analytical data to ensure optimal transactional routing to maximize deposit conversion percentages
Analysis of declines/Unsuccessful transactions, to identify root cause and alternative routing mechanisms to improve conversions.
Adjusting configuration based on Vendor supported/restricted territories updates or on Vendor services no longer being supported.
Managing configuration requests
Specifying Vendor Configuration and Routing for new and/or existing Merchants.
Ensuring merchant sites are compliant with vendor rules.
Responding to business requests regarding BAU processing activity. Investigating and clearing queries in a timely manner, providing update and escalating queries internally and externally to meet SLAs.
Delivering MI reports to Key Stake Holders on monthly and ad-hoc basis.
Implementing policies and procedures assist staff in their duties and to improve processes
Key Working Relationships (Reporting directly to the CEO):
Liaising with:
Vendors to ensure correct configurations and compliance
Account Management and Customer Support Team to handle client enquiries
Fraud and Compliance Team to understand and report on payments and mitigate risk to the business
Technical Team to ensure correct functioning of systems and services
MLRO to ensure suspicious payment activity is highlighted for investigation
Experience & Qualifications Required:
Essential:
At least 3 yrs. experience working within a payments department of an E-commerce business
In depth understanding of international payment solutions and alternative payment solutions within an E-Commerce environment from both a customer, back office and technical perspective
Experience in managing relationships with payment service providers
Experience in managing teams
Data analysis and reporting
Desirable:
Online betting or casino industry
Knowledge of Money Laundering detection methods and regulation
Key Skills and Attributes:
Numerate with excellent analytical skills
Proficient in the use of standard IT packages (especially Excel)
High level of attention to detail and absolutely trustworthy
Apr 03, 2020
Full time
This position’s purpose is managing the operational activities related to all MoneyMatrix vendors, merchants and platform operations. Key activities include, monitoring all payment solutions and ensuring they are operating correctly and optimising performance through data analysis. Ensuring all new vendors are configured and working optimally within the platform. Managing merchant and vendor configuration requests/updates.
Supporting the investigation of vendor issues which have occurred within the platform, managing incidents and reporting back to the business cause and resolution. Developing MIS and Business Intelligence to feedback back in to the process improvement cycle and updating the business.
Key Responsibilities / Duties:
Monitoring the payment platform to ensure all transactional activity is being undertaken correctly and accurately.
Interrogating analytical data to ensure optimal transactional routing to maximize deposit conversion percentages
Analysis of declines/Unsuccessful transactions, to identify root cause and alternative routing mechanisms to improve conversions.
Adjusting configuration based on Vendor supported/restricted territories updates or on Vendor services no longer being supported.
Managing configuration requests
Specifying Vendor Configuration and Routing for new and/or existing Merchants.
Ensuring merchant sites are compliant with vendor rules.
Responding to business requests regarding BAU processing activity. Investigating and clearing queries in a timely manner, providing update and escalating queries internally and externally to meet SLAs.
Delivering MI reports to Key Stake Holders on monthly and ad-hoc basis.
Implementing policies and procedures assist staff in their duties and to improve processes
Key Working Relationships (Reporting directly to the CEO):
Liaising with:
Vendors to ensure correct configurations and compliance
Account Management and Customer Support Team to handle client enquiries
Fraud and Compliance Team to understand and report on payments and mitigate risk to the business
Technical Team to ensure correct functioning of systems and services
MLRO to ensure suspicious payment activity is highlighted for investigation
Experience & Qualifications Required:
Essential:
At least 3 yrs. experience working within a payments department of an E-commerce business
In depth understanding of international payment solutions and alternative payment solutions within an E-Commerce environment from both a customer, back office and technical perspective
Experience in managing relationships with payment service providers
Experience in managing teams
Data analysis and reporting
Desirable:
Online betting or casino industry
Knowledge of Money Laundering detection methods and regulation
Key Skills and Attributes:
Numerate with excellent analytical skills
Proficient in the use of standard IT packages (especially Excel)
High level of attention to detail and absolutely trustworthy
Site Operations Engineer Malta The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Apr 02, 2020
Full time
Site Operations Engineer Malta The Site Operations Engineer in the Technical Operations department is responsible to maintain, support and improve the infrastructure required for a DevOps culture. The engineer will be part of the team driving the DevOps processes and collaboration between product management, software engineering, and operations. The role falls under the Technical Operations department, which is responsible for the provisioning, configuration, operation and maintenance of the company’s infrastructure and systems. These systems include highly available and scalable production Java based web applications, as well as Staging, QA and development environments and tools. Apart from the existing proprietary and ancillary systems, the company is is building the next-generation micro-service platform, with fully automated release and deployment cycles, making use of hybrid-cloud infrastructure. The site operations engineer will be part of the team managing all systems and migrating services to new infrastructure whilst abiding with SLAs. Responsibilities:
Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet.
Automate configuration management of all levels of the environments.
Be involved in ‘Dockerizing’ all systems, including production environments.
Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and PRTG.
Train developers and other stakeholders to use the DevOps tools and processes, advocating collaboration. Create and maintain technical documentation.
Maintain healthy systems and develop and measure KPIs in all system layers.
Monitor and troubleshoot infrastructure issues and provide timely support to customers and internal departments.
Be part of the on-call technical support team.
Setup environments for new customers.
Interact with third-party suppliers and other departments as required.
Managing change to production systems.
Requirements:
B.Sc. Degree in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role
Strong working knowledge of Linux operating systems and scripting languages such as Bash, Awk, Groovy, Python, Ruby and Golang.
Experience with tools used for provisioning (such as Docker, Helm and Ansible), configuration management (such as Puppet), build orchestration (Jenkins), continuous delivery (CI/CD pipelines), intra-service orchestration (Kubernetes) and infrastructure management (Terraform).
Good grasp of Software Release Process and other Site Operations processes.
Proficient in virtual server technologies such as VMWare.
Knowledge of current computer security practices and network protocols and devices.
Good verbal/written communication skills.
Industry certifications as well as sound knowledge on PCI-DSS will be considered an asset.
Our client is looking for Italian Customer Service agent to support their client who is an International flying company where flying means a true pleasure. You will develop valuable skills and knowledge in the travel industry.
Responsabilities:
As the associate, you will be transforming customer support queries in unique experiences.
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide information and answer queries via email and phone
Requirements:
Proficient in Italian (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Able to pick up new technology quickly
Experienced in travel software platforms is preferential (e.g Amadeus, Galileo, Sabre or Worldspan)
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like wellness program
Apr 01, 2020
Full time
Our client is looking for Italian Customer Service agent to support their client who is an International flying company where flying means a true pleasure. You will develop valuable skills and knowledge in the travel industry.
Responsabilities:
As the associate, you will be transforming customer support queries in unique experiences.
You will work with the latest customer care technologies from our multinational brands, being part of something Big!
You will provide information and answer queries via email and phone
Requirements:
Proficient in Italian (C2)
Advanced level of English
Outstanding people skills with a passion to help others
Able to pick up new technology quickly
Experienced in travel software platforms is preferential (e.g Amadeus, Galileo, Sabre or Worldspan)
For non-EU applicants, a valid work permit is required
Offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Flexible working schedule
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Fun and engaging company-wide initiatives, like wellness program
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Apr 01, 2020
Full time
Our client in sunny Lisbon is looking for a Dutch speaking Customer Service Agent. Please find below the main duties and requirements:
Responsibilities: • Establish an efficient, courteous and personalized contact with customers by phone, in Dutch. • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. • Being multitasking and adapting to a very dynamic environment. • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. • Establish and maintain effective collaboration with client’s partners. • Be able to maintain a constructive state of mind even in difficult situations.
Requirements: • Fluency in written and spoken Dutch and English. • Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. • Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. • Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. • Teamwork - Passion for teamwork. • Planning & Organization - Ability to be multitasking to achieve goals personal and team ones • Communication - Excellent verbal and written communication. • Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. • Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. • Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. • Availability - Flexibility - Work in rotary schedule.
Desired criteria: • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. • You are passionate, • You have excellent oral and written communication skills.
• You want to deliver excellent customer service, • You pay attention to detail, • You are creative, • You can work in a work environment with short delays and high volume. • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction).
Junior Accounts Clerk Malta The Junior Accounts Clerk will report directly to the Head of Finance. You will be part of the expanding finance team, responsible of handling bank reconciliations, posting payments and incoming supplier invoices and providing general support to the rest of the finance team. Responsibilities:
Reconciles the clearing accounts between operations and finance;
Reconciles the petty cash on monthly basis;
Reconciles supplier sub-ledger balances;
Supporting and assisting in the completion of the monthly management accounts;
Follows-up on payments to ensure they have been approved and processed correctly;
Posts payments in GL;
Performs Bank Account reconciliations and posts correcting entries where necessary;
Maintains the list of accruals and prepayments;
Records and books incoming supplier invoices and ensuring suppliers are paid in a timely manner;
Supports the Accountant were necessary.
Required skills:
A Level in Accounts/ or in the early stages of ACCA qualification.
Work Experience is a plus;
Experience with Navision is a plus;
Flexible and adaptable, willing to adopt greater responsibilities as needs require;
Comfortable with working in a fast-changing environment;
Good Analytical skills;
Fluency in written and spoken English.
Apr 01, 2020
Full time
Junior Accounts Clerk Malta The Junior Accounts Clerk will report directly to the Head of Finance. You will be part of the expanding finance team, responsible of handling bank reconciliations, posting payments and incoming supplier invoices and providing general support to the rest of the finance team. Responsibilities:
Reconciles the clearing accounts between operations and finance;
Reconciles the petty cash on monthly basis;
Reconciles supplier sub-ledger balances;
Supporting and assisting in the completion of the monthly management accounts;
Follows-up on payments to ensure they have been approved and processed correctly;
Posts payments in GL;
Performs Bank Account reconciliations and posts correcting entries where necessary;
Maintains the list of accruals and prepayments;
Records and books incoming supplier invoices and ensuring suppliers are paid in a timely manner;
Supports the Accountant were necessary.
Required skills:
A Level in Accounts/ or in the early stages of ACCA qualification.
Work Experience is a plus;
Experience with Navision is a plus;
Flexible and adaptable, willing to adopt greater responsibilities as needs require;
Comfortable with working in a fast-changing environment;
Good Analytical skills;
Fluency in written and spoken English.
Data Analyst is in charge of support functions essential to sales force productivity. These includes reporting, support case management, process documentation, sales process optimization, partner program tools and CRM (salesforce.com) design and maintenance, sales program implementation, sales compensation design. The Data Analyst is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Sales Operation Manager, the Data Analyst also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported. RESPONSIBILITIES • Ensures Pipeline accuracy in Salesforce.com CRM for multiple product families and Geo’s • Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported. • Works with the business intelligence team to Define KPIs and data points to be captured • Works with the marketing team on automating renewal notifications, tracking email delivery performance and click through. Managing & maintaining marketing automation tools (Pardot) • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm. • Manages Partner Portal solution (based on Vartopia): support, team training & maintenance • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. • Monitors the accuracy and efficient distribution of sales reports (Excel, Tableau, SQL) and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. • Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments. • Provide input to senior leadership in the development and administration of sales incentive compensation programs. • Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures. • Supports the consistent implementation of company initiatives. • Builds peer support and strong internal-company relationships with other key management personnel. • Act as a liaison/partner between the Sales Team and other internal customers. ORGANIZATIONAL ALIGNMENT • Reports to the Sales Operations Manager. • Fosters close, cooperative relationships with peer leaders, sales management, and sales and support personnel. REQUIREMENTS • Bachelors Degree in Engineering, Business or related field with a strong GPA (3.5 or above) and 1-3 years’ experience working as an Analyst in a Software sales organization. • Advanced Excel user/programmer • Experience working with CRM Systems (preferably Salesforce.com) on a daily basis. • 1+ year experience with Marketing automation solution administration (preferably Pardot) • Good data analysis skills and an astute understanding of business processes. • Ability to multitask and prioritize to drive multiple complex tasks simultaneously; as well as specific experience in the following: interacting in a multi-cultural and multi-national corporate environment; communicating with technical personnel and senior business decision makers at their organizations; defining and establishing processes to ensure smooth operations and success; and working in a fast-paced, rapidly evolving organization with a changeable product roadmap. Must have the ability to respond to high severity matters during non-business hours
We offer: • Competitive Salary • Flexible Work Schedule • Fitnes compensation • Health&dental insuarance • Free Parking • Interesting challenges and opportunities • Pleasant work environment with a dynamic team
Apr 01, 2020
Full time
Data Analyst is in charge of support functions essential to sales force productivity. These includes reporting, support case management, process documentation, sales process optimization, partner program tools and CRM (salesforce.com) design and maintenance, sales program implementation, sales compensation design. The Data Analyst is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Sales Operation Manager, the Data Analyst also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported. RESPONSIBILITIES • Ensures Pipeline accuracy in Salesforce.com CRM for multiple product families and Geo’s • Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported. • Works with the business intelligence team to Define KPIs and data points to be captured • Works with the marketing team on automating renewal notifications, tracking email delivery performance and click through. Managing & maintaining marketing automation tools (Pardot) • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm. • Manages Partner Portal solution (based on Vartopia): support, team training & maintenance • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement. • Monitors the accuracy and efficient distribution of sales reports (Excel, Tableau, SQL) and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed. • Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments. • Provide input to senior leadership in the development and administration of sales incentive compensation programs. • Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures. • Supports the consistent implementation of company initiatives. • Builds peer support and strong internal-company relationships with other key management personnel. • Act as a liaison/partner between the Sales Team and other internal customers. ORGANIZATIONAL ALIGNMENT • Reports to the Sales Operations Manager. • Fosters close, cooperative relationships with peer leaders, sales management, and sales and support personnel. REQUIREMENTS • Bachelors Degree in Engineering, Business or related field with a strong GPA (3.5 or above) and 1-3 years’ experience working as an Analyst in a Software sales organization. • Advanced Excel user/programmer • Experience working with CRM Systems (preferably Salesforce.com) on a daily basis. • 1+ year experience with Marketing automation solution administration (preferably Pardot) • Good data analysis skills and an astute understanding of business processes. • Ability to multitask and prioritize to drive multiple complex tasks simultaneously; as well as specific experience in the following: interacting in a multi-cultural and multi-national corporate environment; communicating with technical personnel and senior business decision makers at their organizations; defining and establishing processes to ensure smooth operations and success; and working in a fast-paced, rapidly evolving organization with a changeable product roadmap. Must have the ability to respond to high severity matters during non-business hours
We offer: • Competitive Salary • Flexible Work Schedule • Fitnes compensation • Health&dental insuarance • Free Parking • Interesting challenges and opportunities • Pleasant work environment with a dynamic team
Are you an Assistant looking for an exciting opportunity in a fun, fast paced environment? Keep reading! A global boutique PR and Marketing company based in Cape Town , who are all about passion and creativity are looking for an Assistant to CEO to join their team. If you have excellent copywriting skills and a great sense of humour, this job could be perfect for you!
Your key job responsibilities as the Assistant to CEO in Cape Town will include:
Arranging travel, visas and accommodation
Screening phone calls, inquiries and requests, and handling them when appropriate
Meeting and greeting visitors at all levels of seniority
Organizing and maintaining diaries and making appointments
Dealing with incoming calls, emails, texts and post, often corresponding on behalf of the employer
Taking minutes; producing documents, briefing papers, reports and presentations
Organizing and attending meetings and ensuring the employer is well prepared for meetings
Liaising with clients, suppliers and other staff
Requirements for this Assistant to CEO job in Cape Town :
2 years’ experience minimum
Not live further than Milnerton
Must be extremely well organized, presentable, flexible, proactive, warm, resourceful and efficient
A high level of professionalism and confidentiality/discretion is crucial for this role
Excellent copywriting abilities
Strong decision-making ability and good sense of humour are equally important
Mar 31, 2020
Full time
Are you an Assistant looking for an exciting opportunity in a fun, fast paced environment? Keep reading! A global boutique PR and Marketing company based in Cape Town , who are all about passion and creativity are looking for an Assistant to CEO to join their team. If you have excellent copywriting skills and a great sense of humour, this job could be perfect for you!
Your key job responsibilities as the Assistant to CEO in Cape Town will include:
Arranging travel, visas and accommodation
Screening phone calls, inquiries and requests, and handling them when appropriate
Meeting and greeting visitors at all levels of seniority
Organizing and maintaining diaries and making appointments
Dealing with incoming calls, emails, texts and post, often corresponding on behalf of the employer
Taking minutes; producing documents, briefing papers, reports and presentations
Organizing and attending meetings and ensuring the employer is well prepared for meetings
Liaising with clients, suppliers and other staff
Requirements for this Assistant to CEO job in Cape Town :
2 years’ experience minimum
Not live further than Milnerton
Must be extremely well organized, presentable, flexible, proactive, warm, resourceful and efficient
A high level of professionalism and confidentiality/discretion is crucial for this role
Excellent copywriting abilities
Strong decision-making ability and good sense of humour are equally important
Project Overview:
This position serves as Technical Operations Director for the Casino Engine Business Unit within EveryMatrix and, in partnership with the management, is responsible for the success of this business unit.
The overall objective of the company will be to deliver world class user experience, regardless of device, for casino players with clients of EveryMatrix. This will be achieved jointly by the development teams in the Lviv and Changsha office and the operational teams in Bucharest and Ski office. The technical team has 35 people overall. The technology focus for the back end development is on C#.
The Technical Operations Director reports directly to the Business Unit CEO and works closely with the Head of Software Development.
Responsibilities:
Achieve flawless 24/7 uptime (99.99% including deploys across a calendar year) for all provided services;
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup
Ensure proper release management, including where appropriate compliance with and reporting to relevant regulatory bodies
Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured
Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and putting in place a suitable regime to ensure that Business Unit and Group Incident Management teams are alerted to any service disruption or degradation taking place within the Business Unit
Develop a strong understanding of projects within the Business Unit and at Group level, ensuring deliveries are coordinated and service impact is minimised and agreed
Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
Provide regular and accurate management reporting on IT Service performance
Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way
The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
From post incident review, achieve full understanding of the root cause of any incident, report this to management and affected clients, and report on the elimination of such
Accountable to the EveryMatrix Chief Information Security Officer, be responsible for the continued compliance of the business unit with all group Security Policies (including regulatory, ISO and GDPR compliance), and for ensuring that a designated Security Officer is assigned to support the CISO.
Requirements:
Bachelor’s or Master’s degree in computer science or an equivalent qualification;
Fluent in English, both in spoken and written form 3+ years of professional experience in a similar role;
Proven expertise in Software Release Management, Configuration Management or Project Management;
Broad view of software development methodologies and best practices;
Very good understanding of quality assurance at various life cycles of product development;
Experience in agile software development life cycle;
Ability to work efficiently under pressure with tight deadlines and demanding quality objectives;
Critical thinking and problem-solving skills;
Good planning and organizational skills.
Nice to have:
Experience in testing, test automation and respective tools;
Experience in a relevant domain – online betting & gaming, sports betting, delivery of software as a service;
Software development experience;
Experience working with software development and automated test tooling (in particular Microsoft .NET/C#).
Mar 31, 2020
Full time
Project Overview:
This position serves as Technical Operations Director for the Casino Engine Business Unit within EveryMatrix and, in partnership with the management, is responsible for the success of this business unit.
The overall objective of the company will be to deliver world class user experience, regardless of device, for casino players with clients of EveryMatrix. This will be achieved jointly by the development teams in the Lviv and Changsha office and the operational teams in Bucharest and Ski office. The technical team has 35 people overall. The technology focus for the back end development is on C#.
The Technical Operations Director reports directly to the Business Unit CEO and works closely with the Head of Software Development.
Responsibilities:
Achieve flawless 24/7 uptime (99.99% including deploys across a calendar year) for all provided services;
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup
Ensure proper release management, including where appropriate compliance with and reporting to relevant regulatory bodies
Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured
Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and putting in place a suitable regime to ensure that Business Unit and Group Incident Management teams are alerted to any service disruption or degradation taking place within the Business Unit
Develop a strong understanding of projects within the Business Unit and at Group level, ensuring deliveries are coordinated and service impact is minimised and agreed
Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
Provide regular and accurate management reporting on IT Service performance
Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way
The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
From post incident review, achieve full understanding of the root cause of any incident, report this to management and affected clients, and report on the elimination of such
Accountable to the EveryMatrix Chief Information Security Officer, be responsible for the continued compliance of the business unit with all group Security Policies (including regulatory, ISO and GDPR compliance), and for ensuring that a designated Security Officer is assigned to support the CISO.
Requirements:
Bachelor’s or Master’s degree in computer science or an equivalent qualification;
Fluent in English, both in spoken and written form 3+ years of professional experience in a similar role;
Proven expertise in Software Release Management, Configuration Management or Project Management;
Broad view of software development methodologies and best practices;
Very good understanding of quality assurance at various life cycles of product development;
Experience in agile software development life cycle;
Ability to work efficiently under pressure with tight deadlines and demanding quality objectives;
Critical thinking and problem-solving skills;
Good planning and organizational skills.
Nice to have:
Experience in testing, test automation and respective tools;
Experience in a relevant domain – online betting & gaming, sports betting, delivery of software as a service;
Software development experience;
Experience working with software development and automated test tooling (in particular Microsoft .NET/C#).
