28 KYC Jobs jobs

MAIN DUTIES & RESPONSIBILITIES: Ensure that each operating business in the group fully complies with its licensing and regulatory requirements Ensure that all “Know your Customer,” Anti Money Laundering (AML) and Combating the Financing of Terrorism (CFT) provisions are fully implemented while being constantly monitored and improved across all operating businesses Where appropriate, to help manage third party relationships and share best practice with them to facilitate compliance with licensing and regulatory requirements Champion the group’s commitment to responsible gaming in line with its licensing and wider obligations Act as the Group’s Money Laundering Reporting Officer (MLRO) and either manage the outsourced Key Official relationship or undertake the Key Official role oneself Ensure all information required by the group’s licences to be made publicly available is effectively discharged Ensure that third parties undertaking group business do so in a compliant manner Conduct and/or direct the internal investigation of compliance issues Identify those operational areas of the business where there may be a risk of non-compliance  (if any) and develop and oversee relevant remedial plans Work with the HR function to help plan communication and training programs to underpin the group’s overall compliance objective Work cohesively and with transparency with the group’s legal services function Continually assess systems to improve the controls environment SKILLS AND PERSONAL ATTRIBUTES Strong relationship skills and the ability to work collaboratively An individual of integrity who with enjoys working in a culture where ethics and standards are highly valued The ability to influence both peers and the wider organisation whilst maintaining a cohesive dynamic An effective communicator, both orally and in writing, to a range of audiences An individual who is capable of managing their own workload notwithstanding competing priorities, and who responds positively to change The ability to make significant decisions in the face of uncertainty/ambiguity A meticulous approach with an eye for detail Experience The role holder will have a comprehensive knowledge of KYC, AML and other licensing and regulatory obligations relevant to the online gaming industry Experience of working in the compliance function of an online gaming business is preferred Experience of working for operating boards and reporting periodically to Audit & Risk Committee meetings of a publicly-quoted company Managing a team to help in the delivery of the group’s operational compliance objectives Experience in identifying the risk of fraud occurring and the appropriate means for detection, investigation and prevention An understanding of IT risk, control and security appropriate to a digital business An understanding of risk management, control and governance through the delivery of compliance Holding a personal management licence issued by the UK Gambling Commission is desirable

Responsibilities: Managing a team, which deals with Risk, fraud & AML, KYC and player verification. Suggesting tools and establishing procedures needed to set objectives and keep high levels of service Creating of fraud rules based on analytics and segmentation. Identifying and applying effective and compliant KYC methodologies Setting a healthy balance between risk measures and customer experience Closely communicating with other departments managers in making mutually useful procedures Requirements: – experience (at least 2 years) in managing risk or payments teams – AML awareness – Deep knowledge of of compliance and regulation in the gambling industry – Solid understanding of Financials and KPI’s. – Fluent in english and good communication and presentation skills. – Ability to work under pressure and tight deadlines. The company: An established lottery games provider with Offices in UK, Cypress and Sofia and more than 1000 employees, which have been on the market for more than 10 years.

We are eager to speak with candidates with passion about online sports betting industry who have solid experience in: Risk management and fraud prevention Chargeback  analysis and  chargeback   representment AML KYC Payment methods Regulation awareness Managing processes and/or people If the above mentioned sounds like your thing, please apply by sending your resume and we’ll be happy to organize a meeting. The employer operates in the heart of Sofia, in a cool office, full of young people, who are all keen on e-gambling business. The remuneration package is more than competitive. All applications will be treated in strict confidentiality and we will contact the  pre -approved candidates.

Our client is looking for a positive, energetic and emphatic candidate, with a sharp eye for details who can multitask within a professional team. The chosen candidate will eb reporting to the Chief Risk and Compliance Officer and will be mainly responsible for verifying Customer Documents for the Company’s products Responsibilities: Document checking for due diligence; Detect and identify suspicious activity; Organizing documentation in an orderly filing system; Allocate required documentation to fulfil credit application; Periodically reviewing of facilities; Comply with laws, regulations, company policies and procedures as required; Performs other duties as assigned. Requirements: Previous Experience in a similar role will be considered as an asset Minimum Secondary education; Good verbal and written skills in English while German will be considered as an asset Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work.

We are looking for a   Senior AML Manager, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path! Responsibilities: Establishing the AML framework and associated operating procedures; Management of a team of AML administrators including the prioritization & monitoring of work flows; Continuous monitoring, implementation & enhancement of the AML operating environment while ensuring adherence to applicable internal policies; Ensure the client register is adequately maintained and client risk assessments are reviewed and approved; Oversight of all AML processes to ensure company and regulatory objectives are being achieved; Ensure AML management reporting is produced within agreed time schedules; Acting as a key point of contact for AML queries and escalations from various stakeholders; Assisting the business in coordinating and implementing regulatory changes; Reviewing AML & other regulations and developments and informing senior management of impact on procedures and processes; Staying abreast of emerging financial crime trends including developments in technology / robotics; Motivation, performance management and development of staff (including AML training) to provide the highest level of service to all internal and external clients; Develop strong working relationships with internal business partners, clients, regulators, auditors and other external parties as required. Requirements: 8-10 years AML related work experience in a financial services institution, preferably the Malta funds Industry; Excellent knowledge of AML Regulations in Malta and/or other EU jurisdictions such as Ireland, Luxembourg, The Netherlands and UK; Expertise and understanding of the funds industry particularly the alternatives market; Knowledge of Maltese regulations impacting the financial services sector; Professional qualification an advantage; Demonstrated leadership experience coupled with superior communication skills. To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere. We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. Get in touch with us to kickstart your career today!

Merchant Review Executive | Competitive salary + Benefits | Malta     SRGEurope has been appointed to recruit an experienced Merchant Review Executive to join a high profile payment service provider in Malta. The Merchant Review Executive will be a member of the Risk Monitoring Team and working with the team on all aspects of ongoing KYC/CDD review of existing merchants.     Merchant Review Executive Responsibilities:   Maintaining a periodic review of CDD records, verifying that due diligence has been performed and ensuring timely action is taken to obtain any outstanding CDD information Be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures Maintain continuous contact with the merchant requesting appropriate CDD documentation in order to keep customer files updated Periodical review of the merchant's business model ensuring that it has not changed since the merchant was on-boarded Completing test transactions to verify what merchants are portraying to sell through their website when necessary Foster strong partnerships with other teams such as the Client Relations Team, Legal and Compliance, etc. Reflect discoveries under customer profiles, document key findings, and rationale behind decisions Keeping the Client Register up to date and ensuring all CDD information, documents and files are properly stored and recorded Continuous process improvement and sharing best practice   Merchant Review Executive Requirements:   Fluent in written and spoken English Minimum 1-year experience in the KYC/KYB A diploma level of qualification on AML/FT will be preferred however candidates holding a Diploma in other related fields will still be considered Be well organized, pro-active, self-motivated, able to work on own initiative and eager to learn Team player and willing to collaborate Diligent and attentive to detail Have a drive to ensure continuous process improvement   Why Malta   Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.

Location: Tallinn, Estonia One of the fastest growing igaming companies is looking for a Payments Executive to join their team in Tallinn. Responsibilities: Analyse, verify and approve payment of winnings – Pay-outs and compensations – Prevent fraudulent activities – Resolve relevant payment issues – Administration of the payment systems Expectations: – Ideally have previous experience in sportsbook risk management – Is familiar with AML and KYC procedures – Is customer-oriented – Is fluent in English – Have good analytical skills – Have an exceptional eye for detail

Our client is looking for an Affiliate Manager to join their affiliates team. This position requires services of an online marketing professional with ability for strategic oversight of overall affiliate operations across multiple casino brands, thorough understanding of media performance and industry benchmarks and continuous analysis of program efficiency and affiliate performance.   The ideal candidate will have excellent relationships with industry’s leading affiliates while having capacity for both acquisition, negotiation and retention of affiliates. The candidate will treat the program as they would their own business:  with leadership capacity and keen focus on ROI of the program as a whole - through efficient support, management and segmentation of affiliates, expanding program image, and be driven through business intelligence.    What you do?   You rock partner relationships. You develop and maintain relationships with key affiliate partners and networks. You consistently optimise individual partner’s performance though your analytical skills, in order to achieve and exceed the targets.   You manage segmentation. Perform ongoing analysis of affiliates, per product/brand and as a whole, as per predefined criteria and maintain affiliate segmentation based on affiliate performance and potential. Analyse affiliate churn within segments and establish reactivation protocols, measured monthly within the monthly reporting parameters.   You manage operations. You improve on current affiliate support processes and communication schedules as well as develop new ones. You run fraud checks and direct player checks applied to relevant and qualifying partners.   You manage the brand communication. Establish and maintain communication processes, plan newsletters, marketing materials and monthly campaign incentives for each affiliate segment.   You expand our reach. Maintain and improve the affiliate acquisition process within individual targets and program regional targets. What you know.   You know the affiliate industry really well. With at least 2 years’ experience in the field, you are well informed in conversion benchmarks, CPA, rev share and hybrid structures and you are fully capable of managing affiliates and segmenting them appropriately.     You speak English fluently Excellent written and spoken English language skills are necessary for this role. Knowledge of a second language including Japanese, German, Finnish or Swedish would be considered an asset.   You understand affiliate program operations. You know how to manage negative carryover and when to apply it (when not to). You know risks related to CPA deals and how to manage affiliate fraud. You understand the communication requirements and affiliate payment process.    You know affiliate systems. You know how to work with leading affiliate platforms and are well informed in analytics, ad-serving and banner management systems. You are proficient in your preference of tools.   You know data. You command strong excel and data mining skills. You are capable in analysing, managing and extracting useful information from robust and relevant datasets.    Who you are?   You are a charismatic personality that knows how to manage relationships. You understand commerce, however more importantly, you understand people. You are well versed in the art of persuasion and are able to maintain a good partner relationship even when needing a stern approach.   You are analytical and data oriented. You are detail oriented and extremely diligent in your approach. You are driven by analysis and data. You are a well organised leader that leads by example first.   You know where you are heading and how to get there. You have a strategic mindset and are analytical in your decision making process. This is supported by your proactive mentality and a can-do attitude.   To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.  We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. Get in touch with us to kickstart your career today!

AFFILIATE MANAGER  -MALTA   Our client is looking for an Affiliate Manager to join their affiliates team. This position requires services of an online marketing professional with ability for strategic oversight of overall affiliate operations across multiple casino brands, thorough understanding of media performance and industry benchmarks and continuous analysis of program efficiency and affiliate performance.   The ideal candidate will have excellent relationships with industry’s leading affiliates while having capacity for both acquisition, negotiation and retention of affiliates. The candidate will treat the program as they would their own business:  with leadership capacity and keen focus on ROI of the program as a whole - through efficient support, management and segmentation of affiliates, expanding program image, and be driven through business intelligence.    What you do?   You rock partner relationships. You develop and maintain relationships with key affiliate partners and networks. You consistently optimise individual partner’s performance though your analytical skills, in order to achieve and exceed the targets.   You manage segmentation. Perform ongoing analysis of affiliates, per product/brand and as a whole, as per predefined criteria and maintain affiliate segmentation based on affiliate performance and potential. Analyse affiliate churn within segments and establish reactivation protocols, measured monthly within the monthly reporting parameters.   You manage operations. You improve on current affiliate support processes and communication schedules as well as develop new ones. You run fraud checks and direct player checks applied to relevant and qualifying partners.   You manage the brand communication. Establish and maintain communication processes, plan newsletters, marketing materials and monthly campaign incentives for each affiliate segment.   You expand our reach. Maintain and improve the affiliate acquisition process within individual targets and program regional targets. What you know.   You know the affiliate industry really well. With at least 2 years’ experience in the field, you are well informed in conversion benchmarks, CPA, rev share and hybrid structures and you are fully capable of managing affiliates and segmenting them appropriately.     You speak English fluently Excellent written and spoken English language skills are necessary for this role. Knowledge of a second language including Japanese, German, Finnish or Swedish would be considered an asset.   You understand affiliate program operations. You know how to manage negative carryover and when to apply it (when not to). You know risks related to CPA deals and how to manage affiliate fraud. You understand the communication requirements and affiliate payment process.    You know affiliate systems. You know how to work with leading affiliate platforms and are well informed in analytics, ad-serving and banner management systems. You are proficient in your preference of tools.   You know data. You command strong excel and data mining skills. You are capable in analysing, managing and extracting useful information from robust and relevant datasets.    Who you are?   You are a charismatic personality that knows how to manage relationships. You understand commerce, however more importantly, you understand people. You are well versed in the art of persuasion and are able to maintain a good partner relationship even when needing a stern approach.   You are analytical and data oriented. You are detail oriented and extremely diligent in your approach. You are driven by analysis and data. You are a well organised leader that leads by example first.   You know where you are heading and how to get there. You have a strategic mindset and are analytical in your decision making process. This is supported by your proactive mentality and a can-do attitude.   Kindly get in touch to hear more- sarahb@bettingconnections.com

Senior AML & KYC Administrator Malta Overview of the role A multi-tasking AML role within a business servicing high profile alternative investment fund industry clients.  The role encompasses all aspects of KYC from client on-boarding stages to management and regulatory reporting.    Responsibilities; Be familiar with the AML legislation and regulations in Malta, including the FIAU Implementing Procedures. Preparing client CDD files at on-boarding stage and periodically thereafter for review by the Manager. Requesting appropriate CDD documentation from the client and/or the fund administrator and ensuring High Risk clients are adequately monitored as part of the KYC process. Maintaining an overview of CDD records and ensuring timely action is taken to obtain any outstanding CDD information. Keeping the Client Register up to date and ensuring all CDD information, documents and files are properly stored and recorded. Liaising with internal departments from operations, legal, compliance and risk to ensure AML procedures are being adhered to. Clearing and/or investigating/verifying possible matches as generated by the scanning application that the company uses to scan their client base against lists of undesirable persons. Keeping informed as to present and future legislation and regulatory developments. Ensure all queries received by the team are responded to in a timely manner. Provide a high quality service level to both clients and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. Specific AML projects, which may arise from time to time.   Requirements: A minimum of 3 years AML experience. Degree qualified in a business, banking or finance. A ‘team player’ who can work well within a small team to deliver a quality service. Excellent communication and writing skills. A proven interest in the financial markets and the funds industry. Proficient in Microsoft Office applications.   What We Offer: A challenging and rewarding role in an award-winning global business. Opportunities for personal and professional career development. Great working environment, competitive salary and benefits, and opportunities for educational support. Be part of an industry leading global team, renowned for excellence.

Senior AML Manager Malta The Senior AML Manager will be responsible for developing the AML framework within which the company should operate .  The Senior AML Manager will also be responsible for the management of the AML team on a day-to-day basis.  This role requires significant AML regulatory knowledge and a detailed understanding of operational best practice. Responsibilities: Establishing the AML framework and associated operating procedures; Management of a team of AML administrators including the prioritization & monitoring of work flows; Continuous monitoring, implementation & enhancement of the AML operating environment while ensuring adherence to applicable internal policies; Ensure the client register is adequately maintained and client risk assessments are reviewed and approved; Oversight of all AML processes to ensure company and regulatory objectives are being achieved; Ensure AML management reporting is produced within agreed time schedules; Acting as a key point of contact for AML queries and escalations from various stakeholders; Assisting the business in coordinating and implementing regulatory changes; Reviewing AML & other regulations and developments and informing senior management of impact on procedures and processes; Staying abreast of emerging financial crime trends including developments in technology / robotics; Motivation, performance management and development of staff (including AML training) to provide the highest level of service to all internal and external clients; Develop strong working relationships with internal business partners, clients, regulators, auditors and other external parties as required. Requirements: 8-10 years AML related work experience in a financial services institution, preferably the Malta funds Industry; Excellent knowledge of AML Regulations in Malta and/or other EU jurisdictions such as Ireland, Luxembourg, The Netherlands and UK; Expertise and understanding of the funds industry particularly the alternatives market; Knowledge of Maltese regulations impacting the financial services sector; Professional qualification an advantage; Demonstrated leadership experience coupled with superior communication skills.   Benefits: A challenging and rewarding role in an award-winning global business. Opportunities for personal and professional career development. Great working environment, competitive salary and benefits, and opportunities for educational support. Be part of an industry leading global team, renowned for excellence.

English Customer Support Agent You love to give good customer service to online users and interested players.  You will both answer and reach out, but also satisfy and improve.  Skills needed Strong communication skills in English (written and spoken) Native English candidate Service-minded approach Great attention to detail You like to get things done Team player  Previous industry experience is a bonus You may have previous customer service experience?  Willing to work shift Welcome to join a skilled and passionate casino team and you will be given the possibility to grow and develop as a person and colleague.  We also offer an excellent relocation package for individuals coming from abroad, including assistance with all necessary paperwork and temporary free accommodation.

Support agent (Germany/DACH) €25,000 yearly   Can you communicate? Can you write? Can you turn up on time?  Yes? Then I want to hear from you as this is an exciting opportunity with a successful team of business developers. You will be rewarded well for being 'hands-on' and creative from Day 1.    What will you be doing?   You are the ears and eyes of the company. This company is looking for solid people who speak both German and English, and you will play a key role in handling new players through live chat and e-mail. Your creativity will be rewarded as the company would like to publish unique texts, game reviews, blog content and interviews. If your head is spinning with creative ideas and interesting info, then drop me an email.  Gaming experience is not required but you should tick several of these boxes: # You are very customer service focused # You take great pride in communication, both writing and speaking # You are keen to learn your company’s product portfolio # You are a team player who shows a professional behaviour in the office # You enjoy liaising with other teams and departments to support the player database # You are a fast learner when it comes to guidelines in Responsible Gaming, AML and GDPR # You are a good listener # A good attitude is everything    It's definitely an exciting opportunity! There are several benefits on offer so please contact allan.aasterud@clickrecruiting.co.uk for more info 

Support agent (Swedish) €25,000 yearly Can you communicate? Can you write? Can you turn up on time?  Yes? Then I want to hear from you as this is an exciting opportunity with a successful team of business developers. You will be rewarded well for being 'hands-on' and creative from Day 1.    What will you be doing?   You are the ears and eyes of the company. This company is looking for solid people who speak both Swedish and English, and you will play a key role in handling new players through live chat and e-mail. Your creativity will be rewarded as the company would like to publish unique texts, game reviews, blog content and interviews. If your head is spinning with creative ideas and interesting info, then drop me an email.  Gaming experience is not required but you should tick several of these boxes: # You are very customer service focused # You take great pride in communication, both writing and speaking # You are keen to learn your company’s product portfolio # You are a team player who shows a professional behaviour in the office # You enjoy liaising with other teams and departments to support the player database # You are a fast learner when it comes to guidelines in Responsible Gaming, AML and GDPR # You are a good listener # A good attitude is everything    It's definitely an exciting opportunity! There are several benefits on offer so please contact allan.aasterud@clickrecruiting.co.uk for more info 

Create and conduct payment strategies in the entire Group (Malta, United Kingdom, Poland), Responsible for the use and implementation of the payment system, Lead the efficient operation of payments and continuous supervision over process optimization, Active participation in the cash management process, Establish contact with payment providers as well as negotiate terms of cooperation with them, Analysis of payment systems in across all branches, Construction and supervision of a set of payment analysts, Create reports for the needs of the group, Cooperation with the product and business departments and other departments in the company to apply the payment strategy, Reporting directly to Group CFO. Requirements: Min. 3 years of experience in a similar position, Professional experience in IGaming sector, Bachelor’s degree in finance, Business, Technology, Engineering, or related field, A solid experience in payments product is required, Analytical and out of the box creative thinker, Great presentation skills, creative, innovative, motivated, dynamic, results-oriented and proactive, English - native or high-level command (both written and verbal), Polish - native (nice to have).

Verify client accounts and review documents Proactively determine fraudulent activity and request necessary documents based on customer actions Monitor and analyse customer registrations Monitor incoming & outgoing high-risk/suspicious transactions Detect and escalate fraud cases, involving but not limited to credit card fraud, chargebacks, bank fraud, money laundering, identity theft and phishing accordingly. Requirements: Experience in document verification is essential Experience in credit card fraud and/or online payment processing merchant systems Online fraud investigations and/or online payments processing systems experience will be an advantage Very good, written and spoken English Strong analytical skills Highly organised with great attention to detail Able to evaluate and prioritise customer demands Experience or knowledge of the i-gaming industry would be considered as an asset.

The Compliance Data Analyst will work collaboratively with the Compliance Manager and play an instrumental role in analysing compliance and regulatory data relevant for the creation of compliance reports and management information as well as in ensuring the firm’s governance processes are properly designed and are functioning effectively to ensure compliance with AML requirements.   Responsibilities include: Drafting internal and external reporting documents Assisting in delivering the Training & Awareness Programmes Assisting in Drafting internal audit and monitoring plans Assisting in drafting and reviewing policies and procedures Assisting in analysing regulatory data and om drafting/drawing up compliance reports Regulatory Horizon Scanning Taking & Drafting Minutes during meetings and committees Assisting in drafting UAR & STRs Assisting in collating analysing and interpreting data relevant for Management Information   Personal Skills required High level of attention to detail Strong problem solving skills Proactive with minimal need for guidance Strong analytical and decision-making skills Strong inter-personal skills Computer literate with very good MS office skills, in particular Excel Qualifications Bachelor degree required High-level of English, Familiarity with legalese 2-3 year hand’s on experience in the field Familiarity with regulatory environments surrounding AML/CFT and regulatory compliance Familiarity with AML-related regulations (at EU level)

Do you have 2 years experience working with a payments provider? Are you experience in underwriting and card acquiring? One of our established clients is looking for a new member to join their ever growing company.  Performing Know Your Customer, Anti-Money Laundering, Fraud and Risk checks on current and prospective clients.   Underwriting new applications and identifying risks from a Card scheme perspective Analyze financial data through financial statements and results through different credit scoring sources for new merchants and partners Liaising with internal and external stakeholders to ensure appropriate records management systems, tools, and processes are in place Liaising with other teams to ensure compliance with the relevant Card Schemes Rules and Regulatory requirements as pertain to merchant application files.    Escalate with the company’s governance structure, as appropriate, any identified GAPs, deficiencies, or requirements to ensure compliance with internal and regulatory requirements and policies.  Ensuring that service-level agreements are met. Requirements: Degree or Diploma related or 5 years equivalent of experience and training Experience in Underwriting as well as Card Acquiring background of at least 1 year Have strong attention to detail. Able to work on own initiative. Be a team player Able to meet strict deadlines. Efficient communication skills in English both written and spoken.

Our client is looking for a positive, energetic and emphatic candidate, with a sharp eye for details who can multitask within a professional team. The chosen candidate will eb reporting to the Chief Risk and Compliance Officer and will be mainly responsible for verifying Customer Documents for the Company’s products Responsibilities: Document checking for due diligence; Detect and identify suspicious activity; Organizing documentation in an orderly filing system; Allocate required documentation to fulfil credit application; Periodically reviewing of facilities; Comply with laws, regulations, company policies and procedures as required; Performs other duties as assigned. Requirements: Previous Experience in a similar role will be considered as an asset Minimum Secondary education; Good verbal and written skills in English while German will be considered as an asset Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work.