The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and positive customer service image when interacting...
Aug 31, 2020
Full time
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and positive customer service image when interacting...
Our client is looking for a bright mind that can help build solutions in managing and maintaining several microservices, as well as client-facing single-page applications.
If you’re a big team player and someone who is looking to grow their skills, they’ll support you all the way. They work hard to produce excellent results, but they also like to enjoy themselves too, so it’s a great environment to be a part of. If you think this next step is for you, let’s have a chat.
Requirements:
Minimum 2 years of experience working as DevOps Engineer
Version control systems such as Git
Experience in containerization technologies such as Docker
Experience in container orchestration systems such as Kubernetes
Manage Kubernetes charts using Helm
Experience with AWS in a production environment: EKS, RDS, EC2, S3, VPC, IAM, ELB, CloudWatch
CI/CD tools such as Argo CD, TeamCity & CircleCI
Strong operational experience in Linux/Unix environment and...
May 08, 2020
Full time
Our client is looking for a bright mind that can help build solutions in managing and maintaining several microservices, as well as client-facing single-page applications.
If you’re a big team player and someone who is looking to grow their skills, they’ll support you all the way. They work hard to produce excellent results, but they also like to enjoy themselves too, so it’s a great environment to be a part of. If you think this next step is for you, let’s have a chat.
Requirements:
Minimum 2 years of experience working as DevOps Engineer
Version control systems such as Git
Experience in containerization technologies such as Docker
Experience in container orchestration systems such as Kubernetes
Manage Kubernetes charts using Helm
Experience with AWS in a production environment: EKS, RDS, EC2, S3, VPC, IAM, ELB, CloudWatch
CI/CD tools such as Argo CD, TeamCity & CircleCI
Strong operational experience in Linux/Unix environment and...
The Role: Management processes across the support environment. The Incident and Problem Manager (ITIL, Problem Management, Incident) will also be responsible for influencing the rest of the IT organisation to support delivery of the above objectives as well as supporting communications with business owners. Responsibilities for the Incident Problem & Change Manager (ITIL, Problem Management, Incident): • Responsible for the Incident and Problem Management processes, ensuring high levels of performance, accurate reporting & establishing service improvement activities as required • Actively monitor the on-going progress, highlighting stalled or breached incidents, of 2nd and 3rd line groups via Service Delivery Management engagement and input into Service Reviews • Participate in internal and third-party service review meetings covering performance, service improvements, quality and processes • Produce metrics for both service and performance against the...
Oct 06, 2020
Permanent
The Role: Management processes across the support environment. The Incident and Problem Manager (ITIL, Problem Management, Incident) will also be responsible for influencing the rest of the IT organisation to support delivery of the above objectives as well as supporting communications with business owners. Responsibilities for the Incident Problem & Change Manager (ITIL, Problem Management, Incident): • Responsible for the Incident and Problem Management processes, ensuring high levels of performance, accurate reporting & establishing service improvement activities as required • Actively monitor the on-going progress, highlighting stalled or breached incidents, of 2nd and 3rd line groups via Service Delivery Management engagement and input into Service Reviews • Participate in internal and third-party service review meetings covering performance, service improvements, quality and processes • Produce metrics for both service and performance against the...
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
Oct 02, 2020
Full time
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
The Linux Systems Engineer is a mixed project/operations role focused on supporting our internal infrastructure and customer facing products. He/she will be responsible for handling day-to-day project work, including providing proof-of-concept deliverables, product analysis, technical leadership, and architectural input for multiple concurrent initiatives. Assisting and mentoring Linux Systems Administrators and Junior Systems Engineers is also a key part of this role.
Key Job Responsibilities:
Providing in-depth technical guidance and mentoring
Working to continually improve processes and procedures with both internal and external teams
Enforcing technical and operational standards as set by senior engineering staff
Quickly adapting to an ever-changing environment
Acting as senior most technical resource for junior administrators
Researching and testing unfamiliar technologies
Key Skills:
4+ years’ experience maintaining enterprise Unix/Linux environments....
Aug 10, 2020
The Linux Systems Engineer is a mixed project/operations role focused on supporting our internal infrastructure and customer facing products. He/she will be responsible for handling day-to-day project work, including providing proof-of-concept deliverables, product analysis, technical leadership, and architectural input for multiple concurrent initiatives. Assisting and mentoring Linux Systems Administrators and Junior Systems Engineers is also a key part of this role.
Key Job Responsibilities:
Providing in-depth technical guidance and mentoring
Working to continually improve processes and procedures with both internal and external teams
Enforcing technical and operational standards as set by senior engineering staff
Quickly adapting to an ever-changing environment
Acting as senior most technical resource for junior administrators
Researching and testing unfamiliar technologies
Key Skills:
4+ years’ experience maintaining enterprise Unix/Linux environments....
A leading Telecommunications company based in Malta is on the look-out for an experienced IT & DevOps Engineer who can bridge the IT and DevOps practices, together with driving other specialists towards the company’s common goals. The perfect candidate will have a track record of IT & DevOps knowledge and a solid understanding of networking principles. If you’ve got the skills and want to join a fun and vibrant company, then we look forward to receiving your CV for this Malta based Senior IT & DevOps Engineer role
MAIN DUTIES AND RESPONSIBILITIES
• Administer internal IT infrastructure and systems, including on-premise physical/virtualized and cloud-based platforms • Orchestrate workloads across multiple in-house platforms and public cloud providers • Automate tasks where possible by means of scripting and/or configuration/deployment management systems • Develop tooling and processes to drive and improve customer experience; maintaining relevant documentation •...
Jul 03, 2020
Full time
A leading Telecommunications company based in Malta is on the look-out for an experienced IT & DevOps Engineer who can bridge the IT and DevOps practices, together with driving other specialists towards the company’s common goals. The perfect candidate will have a track record of IT & DevOps knowledge and a solid understanding of networking principles. If you’ve got the skills and want to join a fun and vibrant company, then we look forward to receiving your CV for this Malta based Senior IT & DevOps Engineer role
MAIN DUTIES AND RESPONSIBILITIES
• Administer internal IT infrastructure and systems, including on-premise physical/virtualized and cloud-based platforms • Orchestrate workloads across multiple in-house platforms and public cloud providers • Automate tasks where possible by means of scripting and/or configuration/deployment management systems • Develop tooling and processes to drive and improve customer experience; maintaining relevant documentation •...
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
Jun 24, 2020
Full time
CLIENT SUPPORT SPECIALIST
Malta
The Client Support Specialist will be responsible for offering client support to internal and external clients and deploying and configuring client applications. This is a critical customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related issues.
The role will require a blend of technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Client Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.
Responsibilities
Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and...
Our client in Malta is looking for a Systems Administrator to join their growing Infrastructure team who on a day to day basis, provide technical support and provision ICT for over 100 technical and administrative users. As a technology person who is people orientated, you will support and maintain software and hardware infrastructure for end user computing, onsite and cloud servers, communication services and the LAN / WAN infrastructure. This includes administration and configuration of onsite and cloud-based services, Active Directory and maintenance of backups amongst other tasks.
Requirements:
A minimum of three years’ experience in a similar position
A Diploma in IT or equivalent certification (as a minimum)
Knowledge of and experience in virtualisation technologies such as VMware and Hyper-V, Windows Desktop & Windows Servers and Networking concepts
Active Directory, Group Policies, DNS, DHCP, and File & Database servers
Network printing,...
Apr 01, 2020
Full time
Our client in Malta is looking for a Systems Administrator to join their growing Infrastructure team who on a day to day basis, provide technical support and provision ICT for over 100 technical and administrative users. As a technology person who is people orientated, you will support and maintain software and hardware infrastructure for end user computing, onsite and cloud servers, communication services and the LAN / WAN infrastructure. This includes administration and configuration of onsite and cloud-based services, Active Directory and maintenance of backups amongst other tasks.
Requirements:
A minimum of three years’ experience in a similar position
A Diploma in IT or equivalent certification (as a minimum)
Knowledge of and experience in virtualisation technologies such as VMware and Hyper-V, Windows Desktop & Windows Servers and Networking concepts
Active Directory, Group Policies, DNS, DHCP, and File & Database servers
Network printing,...
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation...
Mar 25, 2020
Full time
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation...
