390 IT Support/Engineer Jobs jobs

Our client is looking for a Software Release Integrator to join their team in Eindhoven. You will be working for one of the world’s leading organisation in the Semicon industry.   Responsibilities: Manage and maintain the software release integration plan to meet the product roadmap and quality standards Advice on planning, technical capabilities and optimizations towards development projects Improve integration tooling Improve the software integration process and quality in total   Requirements:  5+ years of software development in C++/Python Already had worked on the release integrator role Good knowledge on Python (the interviewer is very keen on this point) ClearCase experience Knowledge of scripting/tooling Experience with Linux, Windows and Office applications Education: Master’s degree and above (Computer Science, Informatics, Embedded Systems)

The engineer will be part of the technical team driving the DevOps processes and maintaining the smooth running of the existing systems and collaboration between product management, software engineering and operations. The role falls under the Site Operations department, which will be responsible for the smooth running and maintenance of existing systems, installation of new system deployments and offer technical support to internal and external clients.  The officer will be part of the Service and Application Management team, which is currently being evolved into a 24x7 manned Network Operation Centre, thus requiring the ability to be on-call or work in shifts. The role will require a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction.  The Junior DevOps Engineer must be a motivated team player that can see projects to completion, work independently and be willing to assist other team members not specific to his/her duties.   Responsibilities Maintain operations and administer the company’s proprietary and ancillary systems to meet all SLAs relating to system performance and uptime Deliver SLA Reports in time and record monthly KPI metrics on infrastructure and team performance Use and configure tools to facilitate system monitoring, identification and solution of problems, as well as automated release and disaster recovery processes Troubleshoot day-to-day issues with application systems and integrated parties and provide technical support to customers and Service Desk using CRM tools Ability to quickly assess an issue and provide stakeholders with short and long-term course of actions Manage incidents that may occur Be part of the release management team, executing releases, tuning and improving the processes and coordinating the related routine and project work involved by the Application Management team as well as other teams involved Interaction with third-party suppliers and other departments as required Prepare documentation for tools and processes Be part of the technical support team with the possibility of working shifts   Requirements Sc. in ICT, Engineering or equivalent qualification Experience with monitoring tools such as Zabbix, Prometheus, Grafana and Graylog Good grasp of Software Release Process and other Site Operations processes such as Change Management and Incident Management SQL skills Knowledge of current computer security practices Good verbal/written communication skills Experience on Linux operating systems and scripting languages, as well as experience with tools used for provisioning (such as Docker, Helm and Ansible), intra-service orchestration (Kubernetes), configuration management (such as Puppet), build orchestration (Jenkins) and continuous delivery (CI/CD pipelines) will be considered an asset Industry certifications as well as sound knowledge on PCI-DSS will also be considered an asset

With over 75% annual growth, our client is scaling for international expansion. The development plans demand an experienced Software Engineer to join the team. Based at Malta location, the Senior Software Engineer will help deliver innovative technologies that revolutionize the industry. They will collaborate closely with different stakeholders to design, develop and maintain the company Java-based platform, and the applications that reside in it.  With your expertise and experience in engineering solutions for complex problems, you will help shape the future platform and continuously raise the bar.   Responsibilities Work in a cross-functional team, collaborating on software Provide feedback on emerging technologies to weigh potential benefits and value Lead by example, providing guidance and mentoring   Requirements 4+ years of experience in a similar position Ambitious leader: you need to sink your teeth into our product and show others how to do so. Extensive experience with server-side/back-end languages and technologies particularly Java, Spring, Hibernate Some experience in building web applications using HTML, CSS, JavaScript and frameworks or libraries like AngularJS or React Familiarity with micro-services and tools associated with such an architecture  

With over 75% annual growth, our client is scaling for international expansion. The development plans demand an experienced Software Engineer to join the team. Based at Malta location, the Software Engineer will develop high-quality solutions for complex financial problems. Experienced and diligent in their coding, the Software Engineer should be independent and determined. With great time management skills, they prioritize work accordingly. This role is tasked with the following responsibilities:   Responsibilities Work in a cross-functional team to collaborate on software Keep up to date with technology trends in the industry Participate in the design and planning phases of a project Able to write code in a timely fashion Proficient in evaluating different options and approaches (and avoid over-engineering solutions) Diagnose and resolve issues and defects identified in code   Requirements 3+ years of experience in a similar position Experience with server-side/back-end languages and technologies particularly Java, Spring, Hibernate Some experience in building web applications using HTML, CSS, JavaScript and frameworks or libraries like AngularJS or React Familiarity with micro-services and tools associated with such an architecture

As an IT Audit Assistant, you would be responsible for working on fieldwork audits of controls at various organisations, including assessing the effectiveness of their controls according to an established audit assessment framework for IT systems. This includes using established tools and methodologies to develop audit plans, collect and analyse data, document and support results. The chosen candidate will be reporting to the IT Audit Senior and Audit Partner. Responsibilities: Execute and report on systems, compliance and Security audits of various online gambling operators and provides according the regulation (MGA, UKGC) and international technical standards (ISO 27001); Review and assess IT systems, business operations and processed based on international standards, best practice, legal and regulatory requirements; Obtaining a solid understanding of IT tasks and controls; Follow-ups on previously raised findings; Identifying statutory and regulatory changes; Build and maintain effective working relationships with client personnel and meet client and firm deadlines; Systematically analyse and identify problems in order to determine the causes and propose solutions; Provide clients with guidance on risk management and compliance matters; Handling a number of assignments at the same time;   Requirements: Possess a bachelor’s degree in IT, Business and Computing or accounting or currently pursuing ACCA or equivalent qualification; Currently pursuing or planning to pursue recognised certification to undertake IT audits (CISA or equivalent); Ability to identify and report sensitive issues; Have a keen interest in information security, IT management and digitalisation; Capable of working within a team, manage multiple engagements and work to demanding deadlines; Be smart, highly motivated, well presented individual with an eye for detail; Excellent organisational and communication skills and ability to multitask; Be fluent in the English language (both written and spoken); Willingness to learn and improve; Have the ability to work and perform under pressure. Experience in systems auditing will be considered an asset. Additional training will be provided.

Are you results-driven and looking to step up your career? Then we have a great opportunity for you! GCS Recruitment are searching for a Manual QA Engineer with one of the leading international software companies in Malta. Responsibilities: Reviewing system requirements specifications, features descriptions, holding discussions with responsible Product Manager and developer, and present test scenarios Setting up test environments Using Test Management Tool to develop manual test scripts and to generate QA metrics Manual execution of functional, regression testing and non-functional testing (including stress, performance and load testing), utilizing test plans and test projects Reporting and following up on identified issues via the bug-tracking tool Verifying of fixes on pre-production and production environments Assisting in a creation of test plans, defining regression testing in your area of expertise Liaising in cooperation with the auto testing team on automation tests design Collaborating with the Product Development team to ensure consistent project execution Working on regression testing improvement Preparing and presenting reports and metrics to Senior Management Requirements: Degree or Diploma in Computer Science or any other related field Minimum of 1 year of related work experience Experience writing scripts using bash/python/powershell Experience with VMware, Hyper-V or any other virtualization platform Experience with bug tracking tools, test management tools Strong analytical and problem-solving skills Strong ability to think strategically and analyze information Excellent communication skills; both written and verbal Ability to work on own initiative, as well as within a team Ability to work under pressure when faced with tight deadlines Do you have what it takes to be the next Manual QA Engineer? Apply now!

The Technical Support Specialist will be responsible for the smooth running and maintenance of existing systems, installation of new system deployments (possibly off-site) and offer technical support to internal and external clients. The specialist will be part of the Service and Application Management team. The role will require a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The Technical Support Specialist must be a motivated team player that can see projects to completion, work independently, and be willing to assist other team members not specific to his/her duties.  Responsibilities: Troubleshoot day-to-day issues with application systems and integrated parties, and provide direct support to customers and Service Desk using CRM tools; Maintain operations and administer the clients' proprietary and ancillary systems to meet all SLAs relating to system performance and uptime; Ability to quickly assess an issue and provide clients with short- and long-term course of actions; Be part of the on-call technical support team; Manage incidents that may occur; Develop or implement tools to facilitate system monitoring, identification and solution of problems, as well as master automated release and disaster recovery processes; Automate release processes of all systems, using tools like Rundeck, Ansible and Puppet. Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix, Prometheus and Grafana. Automate configuration management of all levels of the environments. Be involved in ‘Dockerizing’ all systems, including production environments. Interaction with third-party suppliers and other departments as required; Setup of new environments, and manage releases; Prepare documentation for tools and processes   Requirements: Sc. in ICT, Engineering or equivalent qualification or a minimum of 3 years of experience in a similar role; Strong working knowledge of MySQL, Linux and Web Applications; Excellent troubleshooting skills; Good written and verbal communication skills; A can-do attitude and willingness to learn.   The following skills will be considered an asset: DevOps, Docker and Continuous Integration/Delivery experience; Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management; Experience in the financial industry, including knowledge on PCI-DSS.

Our client is a large Support Service contact centre servicing Cryptocurrency, Forex and Payment clients within the financial services industry. They are looking to hire C++ developers to join their growing team. The ideal candidate will be responsible for the building of back-end/server applications, mainly Web based (HTTP/REST) services, with the primary responsibility being to design & implement such systems and also coordinate with our Dev-Ops team to facilitate their deployment & monitoring within Cloud infrastructures.   Responsibilities: Design, build, and maintain efficient, reusable, clean, performant and reliable C++ code Implement performance and quality monitoring modules Identify bottlenecks and bugs and devise solutions to address these problems Help maintain code quality, organization, and automation Assist and facilitate in the deployment of Systems developed   Skills: Strong proficiency in C++, with a fair knowledge of the language specification Thorough knowledge of the standard library, STL containers, and algorithms A good knowledge of C++11 (preferable C++14 upwards), its paradigms and best-practices Possibly some knowledge of Boost and Poco C++ libraries Good understanding of memory management in non-garbage collected environments (specifically using RAII) Understanding of dynamic polymorphism and C++ specific notions A good degree of C++ template meta-programming Sound familiarity with multi-threading and concurrent programming A degree of familiarity with RDBMS/SQL databases (specifically MySQL and Postgres) Some experience in the implementation of automated testing platforms and unit tests Sound knowledge of code versioning tools (specifically git (core) and through github and gitlab) 3-4 years minimum programming/development experience in the Industry Minimum B.Sc. Degree in a Computer Science related field, preferably Software Engineering You must also be passionate about writing good C++ code, have a good work ethic, be committed, attentive to detail and communicate clearly.

Do you want to make a career in IT? We are looking for you who want to be part of a fantastic team in Brno, Czech Republic!   Our partner in the Czech Republic offers transformative digital services to corporate customers worldwide. The company is a leading supplier of the next generation of consulting, technology and outsourcing solutions and their combined IT and BPM solutions create value across several different industries. From its Brno Deliver Centre, they provide services to more than 20 global multinational companies. You now have the opportunity to take part in the digital transformation from a close range and influence the processes that change the world!   The role: Providing support to employees of a global Finish company • Cooperation within the team • Handling different requests via chat, email and phone • Analyze and solve wide range of issues   Requirements Proficiency in Danish and English (B2 level required) • Basic IT knowledge is a plus but not a requirement • Focus on customer • Team player   The Offer Permanent contract • Performance bonus • Meal vouchers • Multisport card • Language courses • Competitive salary • 5th week of leave • Bike Friendly • Modern offices in the center of Brno, 2nd largest city of Czech Republic • Initial Accommodation - 2 weeks accommodation provided by the company on joining • Training opportunities - Professional training provided by experts for eligible employees - Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.   Living in Brno Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

Nordic Jobs Worldwide is looking for candidates with a fluent or native Italian language skillset, for a customer service job in Athens. Do you speak Italian and want to gain international experience within customer service and the IT industry? Then we have a golden opportunity for you! Our multicultural client are searching for Italian speakers, that want to work within customer service. We are looking specifically after you that have a good work attitude and service in your blood. With modern offices that are located in the central parts of Athens, our client offers both work experience and cultural experience in the charming city of Athens! Athens is a city that is brimming with interesting phenomenons. As one of the worlds biggest tourist locations, Athens is filled cultural experiences, no matter where you are! No matter if you want to enjoy new types of foods or scry over cultural areas such as Akropolis og Dionysuis’ theater. Maybe  you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enourmous sand areas? This is easily accessable for all. Sounds interesting? Let's continue…   About the role: Our client is an expert in cooperation between people, this gives them a edge over their competition in delivering great customer service at all areas. They are a strategic partner for many wellknown brands and are focused specifically on Customer service and Technical support. As a customer service agent your role, is together with a team, to handle customer problems with empathy and effectivity. Your role will be in Italian, but our client expects all clients to be able to communicate in English. The role handles service through multiple channels such as Phone, Email and Chat. It’s essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and use of software.   JOB REQUIREMENTS Being native in Italian English on a communicative level. Politeness, courtesy and good communication skills. Time management and multitasking abilities. Ability to work in groups. Flexibility in working hours and ability to work in shifts. Software skills.   WHAT WE OFFER Relocation package that includes: Airplane tickets, 2 weeks free accomodation, agency support to find a new place to stay, taxi from the airport. Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc. Paid trainings to keep you up to date on products and procedures. In-house doctor and medical insurance. Excellent career advancement opportunities. International working environment. Company-organized festivals, parties, excursions etc. throughout the year. Discounts for our employees all over Athens.   If interested please send your ENGLISH CV to: julie @Nordicjobsworldwide.com   About Nordic Jobs Worldwide : We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.

We are looking for Swedish Inbound Sales specialist to join our customer's team in beautiful Belfast, Northern Ireland! About the client: Our customer is one of the world's most well-known technology and software companies. We are looking for highly motivated people to join our customer's pre-sales team. As a member of this team, you will be a voice for our customer's brand to reach out to customers and in a positive and dedicated way help them learn about our customer's products. You will hold business conversations with customers to understand their challenges, solve their problems & guide them through troubleshooting to ensure that their businesses get the full value of the service. By using the best-in-class sales & service knowledge, you will identify requirements and help our customer develop business relationships with companies in all industries. Duties: Act as a trusted advisor with clients across multiple industries to determine their needs and identify opportunities to meet their needs with our clients' leading cloud technology Discover sales opportunities in a wide range of customer inquiries and engage in conversations around cloud solutions Position competitive offers and solutions in relation to customer needs and experiences; provide technical product overview and insights relevant to customer needs and usage scenarios Effectively generate sales opportunities and revenue by filtering them through various criteria, e.g., BANT (budget, authority, needs and timeline) Be the first point of contact for customers, deliver a strong first impression & create trusted Advisor status to set the foundation for a long-term customer relationship Meet and exceed daily, weekly, monthly and quarterly goals, including pipeline generation and activity-based goals. accurately forecast pipeline generation Utilize best-class sales tools and communication tools to accelerate sales, and maintain high daily activity Communicate effectively with customers via telephone or Chat Work in a fast, collaborative and dynamic Teaming environment & effectively manage opportunities throughout the sales cycle Demonstrate a passion for customers and prospects to deliver a world-class Customer Engagement experience. Do you have what we are looking for? At least 12 months previous experience in customer service environment with incoming telephone support Proven sales experience - preferably within IT or software Be able to diagnose and solve problems of varying complexity, using several tools and systems. Strong technical understanding or willingness and aptitude to learn Performance / success driven personality, motivated by performance rewards to exceed your sales & customer service goals Expert in actively engaging with customers Efficient in identifying customer problems and providing solutions. Industry awareness of the key industrial markets globally ie. sales / service / marketing / finance Requirement : Fluent language skills in Swedish and English (all training will be conducted in English) At least 6 months B2B or B2C Sales experience At least 12 months of experience with Customer or Technical Support Great experience with Microsoft's software and services Working hours: 40 hours per week. Advantages: Bright and modern workplace with central location Permanent Access to Gym and cafe 28 days annual holiday Discount system for employees pension schemes Excellent moving package Annual Reward & Recognition Ceremony Opportunities for professional development Why Belfast? Belfast is a vibrant, multicultural and exciting place to stay. As the capital of Northern Ireland, it is home to over 300,000 people and with a wide range of exciting attractions including Titanic Belfast, Game of Thrones Tours, and a vibrant nightlife with music, art, social events, sports and much more. You also have unparalleled scenery, mountains, countryside and spectacular coastlines Finding accommodation is easy with the support of our dedicated Relocation Officer. Accommodation, transport and the general cost of living are all very reasonable in Belfast.

Our client, a leader in  IT  and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a  After Sales Consultant  to join their team.     Main Duties Handle telephone support and escalate calls when deemed necessary and appropriate Handle assigned tickets Design and generate/amend new or existing reports Handle software implementation phases or part of including:Installation; Set-up; User training; Testing; Data conversion; Go Live and Hand holding Handle client/user or internal documentation Work and ensure that client and project deadlines are met Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready Contribute to knowledge sharing amongst other team members Problem solving and present findings to release management and development teams; Troubleshoot client issues and provide short and long term solutions Liaise with release management and carry out testing and client upgrades as required Handle other specific tasks as assigned by superiors and as required by the Company Handle the inputting of timesheets within 24 hours of working on a job or a task Ensure day to day processes follow ISO procedures as set in the QMS Manual Adherence to the company Code of Conduct, unless otherwise specified in the job description Requirements A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years. Basic knowledge in the following areas:Company Business processes, Accounting Fundamentals, Querying SQL Database, Report writing

Our client, a leader in  IT  and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a  Back Office Support  to join their team     Main Duties Provide back office & front-line support to clients using EYESEL Business Suite and other applications Form part of the after sales team and liaise with other teams as required Documentation of client support issues & status tracking Troubleshooting issues at clients and querying the data before escalating the problem Testing of applications Training of users Ensure that all client works, and issues are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready Timely inputting of timesheets System upgrades at Clients Data conversions Report to Directors or whomever they delegate in their stead Contribute to internal process improvements Ensure day to day processes follow ISO procedures as set in QMS manual Communicate client feedback to team leader and management Other duties which from time to time the Company may introduce Requirements An IT related qualification or experience in a similar position will be considered an asset Basic knowledge of the following areas: Company Business processes, Accounting fundamentals, Query SQL databases, Report writing. 

Our Client, an innovative  IT  company, is looking for a  Customer Experience Administrator  to join their company. Main Duties Take care of the first-level support for all queries coming through various channels  Troubleshooting Ensure tickets are logged and responded to in a timely manner Ensure a high-quality standard of product releases including assistance in the testing cycle of the product Circle back customer feedback to the internal product team Take ownership of the Customer support tools such as the knowledge-base and assist in identifying and administering systems Interact with customers using social media, ticketing systems and other established channels Requirements Previous experience in a customer support-based role Demonstrated ability to communicate and present within the organisation and with customers Experience in working with client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Advanced spreadsheet user of both Microsoft Excel and Google Sheets A sound understanding of the accounting SaaS space is considered an asset Some years of experience within an accounting team is considered an asset Excellent time and project management skills

Job Description We are seeking to recruit a Production Support Manager for one of our clients in the Financial Services Sector. The selected candidate will be responsible to serve as the primary escalation point of contract for critical outages and defects affecting internal and external users, with responsibility for driving root cause identification of incidents to minimise service interruptions and improve stability and availability of applications for our customers as well as owing the Service Management documentation process, the Operations Procedures and the audit processes.   What is excepted of you? Governance and ownership of problem management and Incident management for documentation, reporting (operationally and internal risk reporting) and closing out within SLA time frames. Participate in charge & release meetings with clients as well as internal/ external system groups Conduct operational readiness analysis for projects, identify and analyse risks and recommend mitigations for changes Liaise with other departments to improve stability of production systems and cross-functional teams under a matrix management structure to address and resolve complex incidents and problems Help escalate service ticket resolutions for business users, management, vendors and clients as needed Develop and perform analysis of trending reports and metrics to proactively prevent outages and deliver solutions Co-ordinate and drive planning, design, testing and maintenance of IT recovery plans for both sites, ensuring plans are understood by IT and business staff Liaise with departments to ensure proper planning and testing including the identification of key business processes and assessment of risks, of availability, integrity and confidentiality of those systems Manage audits, including SSAE to include overseeing the process with third party audit firm Work with the data privacy team to coordinate data privacy related projects across the group, ensuring responsible parties in operations, IT and compliance properly document procedures, undertake related activities and close out action items Draft and ensuring Operations Procedures Manuals are kept up to date and formally approved an annual basis, for each client What are expected to bring? Bachelor degree in computer science or equivalent is an asset Good experience in technical support and with incident management Good working knowledge of Jira and Jira Service Desk would be an asset Experience managing operational metrics (MTTR etc) to establish clearly defined direction of improvement Work knowledge of Jira and Jira Service Desk would be an asset Prior experience leading or supporting the DR/BCP process and documenting/updating business impact assessments Experience in implementing or supporting monitoring strategies, tools and procedures What’s in for you? Attractive salary remuneration Professional environment working A challenging opportunity

Our Client is an international company within the  Financial Services  industry providing a full range of administration solutions in the international Life, Pension and Investment sectors is looking for an  IT Support Officer  to join their team. Main Duties Provide IT support services to the internal customer base Hardware and software support, virtual desktop infrastructure (Citrix) support and windows active directory, email domain admin, basic Linux server admin, systems backup and data recovery Resolve all IT related issues Assist users with internal and mainstream applications including Microsoft Office and Quickbooks Carry out Windows Domain Active Directory and Google Apps for Work administration tasks Follow defined processes in terms of incident logging and ticketing Track issues with vendors and providers to successful completion  Manage system backups and data recovery operations Handle workstation, laptop and server operating system patching Provide feedback for continuous improvement of the incident tracking process Provide regular status updates to the IT Technical Manager and team   Requirements Proven hands-on experience in user and customer IT issues  Minimum of 1 year experience in a similar role Sound knowledge of: Windows Operating systems, including Active Directory and Group Policy maintenance, Networking and TCP/IP User Administration Basic knowledge of: Linux server administration, VMware vCentre management, Citrix XenApp A good team player able to work on a two-shift basis covering 08:00 through 20:00 Flexible in providing occasional on-call out of hours support (against payment) Have good verbal and written communication skills in the English language Able to work under pressure and shifting priorities ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN THE EU

The Client Our client, a leading professional services firm is currently looking for a Systems Administrator to join their team.  Main Duties Install and administer server environment Monitor capacity management and secure configuration Plan and deploy technology upgrades  Migrate platforms and new infrastructure Troubleshoot and resolve issues Support audio-visual technologies including projection and amplification systems Requirements 2-3 years of experience as a Systems Admin Fluent in both Maltese and English CISA qualification (or in pursuit of obtaining) would be considered an asset Able to deal with multiple concurrent demands  Driven by customer satisfaction as well as technical excellence Good interpersonal skills to integrate in a high-performing team ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN THE EU

Our Client, a leader in  Hospitality and Entertainment  in Malta is looking for an  IT Support Executive  to join their team. Main Duties Provide first line and second line on-site and remote technical support for all users through a ticketing system Guide the end user through a series of actions to help resolve issues Troubleshoot hardware and software issues to ensure business continuity at all times Install and configure computer hardware, software systems and peripherals Update and maintain the company’s hardware and software inventories Set up and manage users’ accounts in the system, configuring different kind of accounts and disabling expired accounts in accordance with HR requirements Create shared folders and assign access and permissions to them on the File Server Update and maintain system documentation and IT procedures Assist in training staff on technical processes and procedures Requirements 2 years experience in an IT support environment and Diploma in IT Microsoft Certified Professional, CCNA certification Sound knowledge of networking concepts, experience with Microsoft Office suite Ability to communicate with IT users and all levels of business Be available on-call for technical issues that occur outside of office hours Proficiency in English language Positive attitude and energetic style ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN EU