The Role: Management processes across the support environment. The Incident and Problem Manager (ITIL, Problem Management, Incident) will also be responsible for influencing the rest of the IT organisation to support delivery of the above objectives as well as supporting communications with business owners. Responsibilities for the Incident Problem & Change Manager (ITIL, Problem Management, Incident): • Responsible for the Incident and Problem Management processes, ensuring high levels of performance, accurate reporting & establishing service improvement activities as required • Actively monitor the on-going progress, highlighting stalled or breached incidents, of 2nd and 3rd line groups via Service Delivery Management engagement and input into Service Reviews • Participate in internal and third-party service review meetings covering performance, service improvements, quality and processes • Produce metrics for both service and performance against the...