1,633 iGaming Jobs jobs

Our client is looking for new addition to their team. Forming part of one of agile development teams, the Software QA & Automation Engineer does not just “do testing”, but owns the challenge of driving forward a mindset where everyone in the team is responsible for quality, being fully involved throughout the development lifecycle and leading by example to promote best working practices such as test automation – with the goal of delivering superior quality and high-performance websites which delight our users.   Responsibilities:   Work collaboratively as part of a small, cross-functional agile team, actively participating and contributing to agile events as appropriate Drive a whole team approach to QA, mentoring and coaching other team members in the different test approaches, tools and techniques – such that the whole team can contribute to the ultimate quality of deliverables Together with the team, establish, and update as and when required, an appropriate...

Our client is looking to hire a Risk, Fraud and Payment Manager to join its new team on a full-time basis. Responsibilities: Day-to-day management of company’s risk, fraud & payment department (RFP). Overseeing the recruitment of the RFP department’s staff. Overseeing RFP training, including: Basic and follow-up training for all RFP staff The compilation of training courses, both for dedicated RFP staff, and staff from other departments who may need some risk, fraud or payments training for their daily duties. Management of RFP staff schedules to ensure that sufficient cover is provided and preventing backlogs. Evaluation of the performance of RFP staff. Managing the Company’s response to any incidence of serious fraud or official disputes including: Leading the internal investigation of the case Contacting, then liaising with, the relevant authorities Managing all further steps thereafter Conducting any follow-up work as required Keeping the...

Reporting to the Head of Risk, Fraud & Payments, the jobholder will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.   Responsibilities:   Provide an enhanced customer experience service by swiftly and safely processing customer’s withdrawals. Working closely with the support team to solve customer queries regarding payments Dealing with CDD and EDD Processing payments, particularly Deposits and Withdrawals. Monitoring incoming and outgoing transactions from all types of payment sources, including e-wallets, credit cards, bank transfers and other payment solutions Help improving the fraud reporting, operational processes and procedures Analysing data and player behaviour regarding fraud, risk and anti-money laundering Ensuring that fraudulent transactions are spotted effectively and handled swiftly in order to...

Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers. Responsibilities: Provides excellent customer service assistance to casino clients via chat, phone and email. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Able to handle stressful situations Involves management during an escalated customer issue...

We are looking for an experienced Senior Customer Support person, for our HQ in Malta. We are a vibrant, ambitious new Sports Betting Company, driven by experienced industry professionals. You will, need to be proficient in English, other languages a bonus, have a love of sports, have the ability to do presentations, excellent gaming back office knowledge, betting, casino etc, and customer support know how. Great Salary Great company Great Opportunity to grow.   Must be Malta based.

KEY RESPONSIBILITIES Actively seek and recruit new affiliates in key markets in order to expand the program Manage, retain and maximise the acquisition potential of existing affiliates Motivating existing affiliates to optimise performance Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives Plan, execute, optimise and report on media campaigns and affiliate performance Create and implement online advertising campaigns Complete weekly and monthly reports Provide a high standard and efficient service to our clients Work in accordance with the established strategy and within budget to achieve set targets Analyse profitability of campaign JOB REQUIREMENTS 8+ years of strong affiliate management experience...

General Responsibilities: Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools. Responsible for the backend configuration and management of CRM campaigns utilising all available tools. Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI. Responsible for the segmentation, automation and maintenance of player journeys. Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players. Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups. Clearly communicate roadblocks and potential...

Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers. Mandatory – Native German Speaker Responsibilities: Provides excellent customer service assistance to casino clients via chat and email. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Able to handle stressful situations Involves management during an...

Our client is looking for Senior Back End Developers (Scala) who are passionate about designing, coding and creating robust, scalable, and secure systems. As a member of the team, you will need strong software engineering skills and excellent interpersonal communication to collaborate with the team of software engineers to design and develop new systems from the ground up.   Responsibilities Design and develop maintainable and reusable software Implement automated testing and unit tests Collaborate closely with back-end and front-end engineers to develop new and maintain existing systems Creating database schemas to support business requirements Integrate user-facing elements developed by front-end developers with server-side logic Optimise applications to obtain maximum throughput and scalability Participate in code and design reviews to maintain our high development standards Managing hosting environments, including basic database administration and scaling...

  Our client is dedicated to building outstanding player experiences and are looking for a creative and positive Senior Front-End Engineer to join their team. The company, online casino, is an innovative, established and reputable company. As part of the development team, this role will help to shape a constantly evolving product. Working with the full stage team, you will be collaborating with engineers, designers, product teams, growth experts and player engagement specialists!   Responsibilities:   Development of responsive web applications that work across a variety of devices. Communicate closely with product designers, producers and backend engineers via our main communication channels; Github, Slack, Jira and Confluence. Implement and test features to improve our customers' experience using React, Redux, Redux-Sagas, Apollo GraphQL, SASS, Webpack, Flow, Cypress, Jest, Enzyme… Ship the code using continuous integration and continuous deployment...

You are a creative, experience and analytical individual. You are comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of a content strategy. You play a key role in creating new content strategies to drive revenue and build brand recognition as well as manage the content team, promote company mission and goals through innovative content and campaigns. Responsibilities: Develop an editorial calendar and ensure content team is on board Conduct monthly 1:2:1’s with your team Proofread, edit, improve, update and occasionally clean up outdated writers’ content Ensure that content is relevant, findable, accurate and targets the needs Publish engaging content Be responsible during hiring processes and training of new team members Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Oversee team members work for quality and guideline...

We are looking for a Technical SEO Specialist, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path! Responsibilities: Be the organisation’s SEO evangelist Develop and orchestrate successful SEO strategies for different business goals Audit and optimize technical SEO and content Be the organisation’s Analytics and A/B testing expert (Google/Yandex) Develop and maintain HTML/CSS applications/landing pages/mini sites Develop and maintain Javascript applications Measure and report performance of all SEO campaigns, and assess against goals (ROI and KPIs) Qualifications: SEO experience, and extensive knowledge of SEO best practices Knowledge of HTML/CSS/JS Expert knowledge of Google Analytics   To find out more about this great opportunity and many others, get in touch with the Betting...

On behalf of our client we are looking for a Danish Customer Support Agent to work in sunny Malta, a Mediterranean island with a vibrant nightlife and affordable lifestyle. The job is an excellent opportunity to experience everything Malta has to offer. Responsibilities: Interact with customers; assisting them and providing a welcoming and pleasant experience via live chat, e-mail and telephone. Work closely together with the payments team Support colleagues and contribute to an awesome working atmosphere  Requirements: Exemplary and responsible team player Strong sense of initiative Excellent written and verbal Danish communication skills  Can work well under pressure Excellent Computer literacy skills, especially in web-based applications An interest in iGaming or a willingness to learn Customer Service focused To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have...

Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities: Respond promptly and effectively to incoming customer calls, chats and emails Provide technical support to customers Ensure that more complex customer issues are followed up & resolved in a timely manner Proactively develop customer relationships by maintaining contact at an appropriate level Feedback recurring customer issues to the  Team Leader and relevant internal department Essential: Excellent verbal and written Swedish and English Excellent typing skills – speed and accuracy & computer literacy A proven team player with a can do attitude Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers Flexible approach to working in a dynamic and...

On behalf of our iGaming client, we are looking for a  Senior Customer Support. This could be an excellent opportunity for you to boost your career or gain more experience! Job Description: Answering customer’s inquiries via email and live chat Providing customer support on all aspect of the player experience Verifying customer accounts and processing payments Crediting Bonuses and Free Spins to Players Assisting in fraud and risk management Taking care of VIP players Qualifications: Previous Customer Service Experience iGaming Experience – is a must! Excellent communication skills Previous VIP Experience is a big plus Impeccable English – written and spoken Superb problem solving skills Ability to work independent and as a part of a team Be able to handle stress Previous experience with Bitcoin is a major plus Outgoing personality with excellent communication skills   To find out more about this great opportunity and...

On behalf of our client we are looking for a Japanese speaking Customer Service Agent to work in sunny Malta. Malta offers a rich Mediterranean lifestyle, as well as having a vibrant night life to match. The job is an excellent opportunity to experience everything Malta has to offer. The role:  Providing assistance to internal and external customers via available communication channels in own language; Guide customers through the website and assist them using the various services and products offered; Escalate all sorts of technical problems reported by the customers to Manager; Perform inbound and outbound calls; Support other departments in carrying out various marketing activities, loyalty programmes, translations etc. Requirements:  Excellent verbal and written skills in English and Japanese One to three years experience in a similar role, preferably in iGaming; Good computer skills and a general internet knowledge; Professional...

On behalf of our client, we are looking for a German speaking Content Writer. This could be an excellent opportunity for you to boost your career or gain more experience! Responsibilities: Researching industry-related topics. Editing and proofreading content across the website. Creating new content to keep up with the DE market. Ensuring consistency in content and brand across the site. Working closely with a site manager together on the same project. Executing on-page SEO strategies as provided by the SEO department. Collaborating and assisting in creating and executing an overall content strategy for the specified market. Communicating between different departments, including SEO, development and Product Owners. Putting together and presenting reports on the website’s performance.   Requirements Native level in spoken and written German. Experience in content writing. Experience in on-page SEO. Experience with CMS, specifically...

Our client a fantastic fast-growing company our growing their operations. They are looking for talented Customer Service Shift Leader to join their team.   Would you like to join a company that strives to provide their players with a unique online gaming experience? Our client from day one will ensure a smooth process to make you feel at home and also ensure top notch training.   Responsibilities:   As a Customer Service Shift leader, you are responsible for representing our clients brand as the face of our company, supporting our customer base and assist your colleagues in the customer service team with any day-to-day questions that might arise. A small soft spot for numbers should not be a foreign word either, as you will also be responsible for processing payouts and taking care of the KYC procedure for our beloved customers. Occasionally assisting their customer service management from time to time in training our new team additions or supporting our...

HEAD OF RETENTION – PORTO Our client based close to Porto is looking for a Head of Retention to join their growing Team! You will be part of a start-up project within the iGaming industry. The candidate will report to the Managing Director and the main Responsibilities will be: Build on top of the existing user lifecycle engagement strategy to take it to the next level Approach CRM and retargeting automation to create an integrated 360 re-engagement strategy, from first in-app message/push notification to retargeting advert outside of the company’s Manage, develop and expand campaigns and ad groups Manage and deliver customer lifecycle campaigns to drive retention and customer growth objectives (registrations and deposit conversion, effective onboarding, churn reduction, reactivation, upsell, cross sell) Constantly dive into campaign performance metrics to surface new learnings and drive continuous improvements to KPIs Creation, run and monitoring of Loyalty plan...

Our client is expanding their team and is looking for payments and risk analyst who has risk-based approach in their DNA. Such approach enables the client to offer a top of the line user experience at the same time as we remain fully compliant and in good standing with authorities. If you understand the delicate balance between compliance and business and you are highly self-motivated this role might be the right one for you. Responsibilities: Doing risk assessment of new and current players at different stages of their user journey. Processing withdrawals. Handling and verifying KYC documents. Collaborating with AML analysts and MLRO. Helping the CS team with Payments and risk related player queries. Handling ad hoc contact with payment providers when things doesn’t go as planned. Taking part in improving workflows and procedures. Maintaining an awesome company culture and have fun. Perform phone verification calls when needed Requirements: Minimum 1 year of...