1,694 iGaming Jobs jobs

Our client a publicly traded online gaming company, is looking for a Customer Success Manager who will take full responsibility of the post-sales requirements of their B2B clients. Location: Malta (willing to relocate) Start date: ASAP Salary: €40k+ including bonuses   Responsibilities Identify and analyze market trends and changing needs of your customers and then translate them into tasks to be undertaken by divisions within the company Optimize customer performance through marketing and site optimization Push forward the business needs of the company with the client, finding the optimal balance between the client’s needs and those of the company Growing Revenue Requirements At least 2 years' experience in Account Management of international customers in the Online Gaming industry – a must Excellent English level (written and spoken) – a must Previous experience in an Internet company (company selling integration services – big advantage)...

A new but rapidly expanding sports betting operator with operations offices in Cyprus is searching for an experienced and dedicated iOS Developer to join the team. As an iOS developer you will be involved with the development of all components and features of a new application. You will need understand REST API architecture and know how to create client-side requests to use it. On this role you will collaborate with other developers, product owner, designer and QA engineers. The ideal candidate will be someone who is also able to write clear, commented code and must be available to attend regular meetings with the team to discuss solutions and process. Required Skills : Proven native iOS development experience (3+ years) Proficiency in Swift and Cocoa Touch Very good understanding of Autolayout, UIKit Understanding of OOP Experience with Core Animation, CoreData, Firebase Experience with RESTful services integration Experience with profiling,...

An ambitious Sports Betting & Casino business which will operate for African Markets. We are an international brand, with the head office situated in the heart of Sliema, Malta. We are not the typical start-up, we are driven by experienced industry professionals and we are currently in the process of building a team for rapid global expansion. The Casino Manager role will focus on both the maintenance and improvement of the Casino product across our multiple regional websites. Your role will be to ensure that the Casino is always performing at its best, maximising the player experience and underpinning our ambition to be #1 in every market we enter. Reporting directly to the Head of Casino, you will be expected to: Take full ownership of the Casino on a day to day basis Work closely with our service and content providers Constantly check competitors in our target region, ensuring your Casino is the #1 choice for players Monitor the site, content, and...

We are a new international betting company growing at a very fast pace and aiming to be an industry leader in sportsbook and casino. We are currently building our team in Limassol, and we are looking for 2nd line Customer Support Agents to join us! The purpose of the 2nd line Customer Service Agent is to ensure that the all CS teams across countries provide exceptional service by coaching, mentoring and delivering daily support to new and existing Customer Service Agents in the different Service Centre and to handle queries raised by VIP customers to deliver the best customer service and experience possible. Role: To provide support to 1st Line CS employees in order to solve customers’ queries; To provide customer support to our VIP players in order to deliver a world class customer service and experience; To be in relation with providers and other departments in order to solve customers queries and issues raised by 1st line support; To provide ongoing...

  Lead Game Developer   Join our small friendly growing team. We are looking for a driven, enthusiastic individual, who will be eager to help the company move forward, take the initiative where needed and be able to work well with others to achieve common goals. With a huge growth potential within this exciting start up.     Responsibilities:   Develop game clients using PixiJS and Vue.js Managing and overseeing Frontend team and co-ordinationj of workload Work closely with design, project and platform teams Keep up to speed with the latest standards and best practices around game and frontend development Ensure games are built in the best way Fix, troubleshoot and resolve bugs and issues Write unit tests Write clear and precise technical documentation Provide realistic estimates for tasks, fixes and new features   Skills/Experience:   2+ years’ experience in game development At least 2 years’ experience as team lead...

  Our client, an exciting B2B tech start up is looking for a Golang Back End Developer to join their team in Malta.   Responsibilities Participate in the entire application lifecycle, from architecting to development, testing, and review Build reusable code and libraries for future use Design and write clean documentation Collaborate with front-end developers to integrate user-facing elements with server-side logic Provide training and support to internal teams. We believe in everybody learning from each other   Required Skills: Experience in Golang Good knowledge of HTTP, Caching and RESTful API design Experience with SQL Experience of GIT or other DVCS’s would be considered a bonus Knowledge of RabbitMQ or other message broker systems Experience with Redis Experience of automated testing and dedication to building quality code Familiarity with AWS solutions (Lambda etc.)  

Our client is looking for new addition to their team. Forming part of one of agile development teams, the Software QA & Automation Engineer does not just “do testing”, but owns the challenge of driving forward a mindset where everyone in the team is responsible for quality, being fully involved throughout the development lifecycle and leading by example to promote best working practices such as test automation – with the goal of delivering superior quality and high-performance websites which delight our users.   Responsibilities:   Work collaboratively as part of a small, cross-functional agile team, actively participating and contributing to agile events as appropriate Drive a whole team approach to QA, mentoring and coaching other team members in the different test approaches, tools and techniques – such that the whole team can contribute to the ultimate quality of deliverables Together with the team, establish, and update as and when required, an appropriate...

Our client is looking to hire a Risk, Fraud and Payment Manager to join its new team on a full-time basis. Responsibilities: Day-to-day management of company’s risk, fraud & payment department (RFP). Overseeing the recruitment of the RFP department’s staff. Overseeing RFP training, including: Basic and follow-up training for all RFP staff The compilation of training courses, both for dedicated RFP staff, and staff from other departments who may need some risk, fraud or payments training for their daily duties. Management of RFP staff schedules to ensure that sufficient cover is provided and preventing backlogs. Evaluation of the performance of RFP staff. Managing the Company’s response to any incidence of serious fraud or official disputes including: Leading the internal investigation of the case Contacting, then liaising with, the relevant authorities Managing all further steps thereafter Conducting any follow-up work as required Keeping the...

Reporting to the Head of Risk, Fraud & Payments, the jobholder will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.   Responsibilities:   Provide an enhanced customer experience service by swiftly and safely processing customer’s withdrawals. Working closely with the support team to solve customer queries regarding payments Dealing with CDD and EDD Processing payments, particularly Deposits and Withdrawals. Monitoring incoming and outgoing transactions from all types of payment sources, including e-wallets, credit cards, bank transfers and other payment solutions Help improving the fraud reporting, operational processes and procedures Analysing data and player behaviour regarding fraud, risk and anti-money laundering Ensuring that fraudulent transactions are spotted effectively and handled swiftly in order to...

Customer service agents deal with casino customers via chat, phone and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers. Responsibilities: Provides excellent customer service assistance to casino clients via chat, phone and email. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Able to handle stressful situations Involves management during an escalated customer issue...

KEY RESPONSIBILITIES Actively seek and recruit new affiliates in key markets in order to expand the program Manage, retain and maximise the acquisition potential of existing affiliates Motivating existing affiliates to optimise performance Increase existing portfolio with new performing campaigns on a monthly basis in accordance with target, budget and profit margin set Manage campaign performance against deliverable to ensure that optimal results are achieved on a case-by-case basis in line with strategic objectives Plan, execute, optimise and report on media campaigns and affiliate performance Create and implement online advertising campaigns Complete weekly and monthly reports Provide a high standard and efficient service to our clients Work in accordance with the established strategy and within budget to achieve set targets Analyse profitability of campaign JOB REQUIREMENTS 8+ years of strong affiliate management experience...

General Responsibilities: Collaborate with the Product, Development, Marketing and cross-functional teams to execute our player communication strategy utilising 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools. Responsible for the backend configuration and management of CRM campaigns utilising all available tools. Ongoing research into player/customer tools and systems so as to improve our player engagement, retention and ROI. Responsible for the segmentation, automation and maintenance of player journeys. Ensure ongoing testing and maintenance of the tools used to communicate to, and segment, players. Coordinate with the CRM Product Manager regarding matter related to the 3rd party providers (Exact Target and Optimove) and internal departments/teams Q&A of all player communication including email, SMS, browser push notifications and onsite pop ups. Clearly communicate roadblocks and potential...

Customer service agents deal with casino customers via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to the customers. Mandatory – Native German Speaker Responsibilities: Provides excellent customer service assistance to casino clients via chat and email. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Able to handle stressful situations Involves management during an...

Our client is looking for Senior Back End Developers (Scala) who are passionate about designing, coding and creating robust, scalable, and secure systems. As a member of the team, you will need strong software engineering skills and excellent interpersonal communication to collaborate with the team of software engineers to design and develop new systems from the ground up.   Responsibilities Design and develop maintainable and reusable software Implement automated testing and unit tests Collaborate closely with back-end and front-end engineers to develop new and maintain existing systems Creating database schemas to support business requirements Integrate user-facing elements developed by front-end developers with server-side logic Optimise applications to obtain maximum throughput and scalability Participate in code and design reviews to maintain our high development standards Managing hosting environments, including basic database administration and scaling...

  Our client is dedicated to building outstanding player experiences and are looking for a creative and positive Senior Front-End Engineer to join their team. The company, online casino, is an innovative, established and reputable company. As part of the development team, this role will help to shape a constantly evolving product. Working with the full stage team, you will be collaborating with engineers, designers, product teams, growth experts and player engagement specialists!   Responsibilities:   Development of responsive web applications that work across a variety of devices. Communicate closely with product designers, producers and backend engineers via our main communication channels; Github, Slack, Jira and Confluence. Implement and test features to improve our customers' experience using React, Redux, Redux-Sagas, Apollo GraphQL, SASS, Webpack, Flow, Cypress, Jest, Enzyme… Ship the code using continuous integration and continuous deployment...

You are a creative, experience and analytical individual. You are comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of a content strategy. You play a key role in creating new content strategies to drive revenue and build brand recognition as well as manage the content team, promote company mission and goals through innovative content and campaigns. Responsibilities: Develop an editorial calendar and ensure content team is on board Conduct monthly 1:2:1’s with your team Proofread, edit, improve, update and occasionally clean up outdated writers’ content Ensure that content is relevant, findable, accurate and targets the needs Publish engaging content Be responsible during hiring processes and training of new team members Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Oversee team members work for quality and guideline...

We are looking for a Technical SEO Specialist, on behalf of our client. If you are a self-driven and hard worker, consider applying to further your career or take a new step in your chosen career path! Responsibilities: Be the organisation’s SEO evangelist Develop and orchestrate successful SEO strategies for different business goals Audit and optimize technical SEO and content Be the organisation’s Analytics and A/B testing expert (Google/Yandex) Develop and maintain HTML/CSS applications/landing pages/mini sites Develop and maintain Javascript applications Measure and report performance of all SEO campaigns, and assess against goals (ROI and KPIs) Qualifications: SEO experience, and extensive knowledge of SEO best practices Knowledge of HTML/CSS/JS Expert knowledge of Google Analytics   To find out more about this great opportunity and many others, get in touch with the Betting...

On behalf of our client we are looking for a Danish Customer Support Agent to work in sunny Malta, a Mediterranean island with a vibrant nightlife and affordable lifestyle. The job is an excellent opportunity to experience everything Malta has to offer. Responsibilities: Interact with customers; assisting them and providing a welcoming and pleasant experience via live chat, e-mail and telephone. Work closely together with the payments team Support colleagues and contribute to an awesome working atmosphere  Requirements: Exemplary and responsible team player Strong sense of initiative Excellent written and verbal Danish communication skills  Can work well under pressure Excellent Computer literacy skills, especially in web-based applications An interest in iGaming or a willingness to learn Customer Service focused To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have...

Our client, one of the largest and most well-known iGaming companies is looking for a Swedish speaker to join their Customer Support team and form part of their fun, colourful & bright working office environment Key Responsibilities: Respond promptly and effectively to incoming customer calls, chats and emails Provide technical support to customers Ensure that more complex customer issues are followed up & resolved in a timely manner Proactively develop customer relationships by maintaining contact at an appropriate level Feedback recurring customer issues to the  Team Leader and relevant internal department Essential: Excellent verbal and written Swedish and English Excellent typing skills – speed and accuracy & computer literacy A proven team player with a can do attitude Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers Flexible approach to working in a dynamic and...

On behalf of our iGaming client, we are looking for a  Senior Customer Support. This could be an excellent opportunity for you to boost your career or gain more experience! Job Description: Answering customer’s inquiries via email and live chat Providing customer support on all aspect of the player experience Verifying customer accounts and processing payments Crediting Bonuses and Free Spins to Players Assisting in fraud and risk management Taking care of VIP players Qualifications: Previous Customer Service Experience iGaming Experience – is a must! Excellent communication skills Previous VIP Experience is a big plus Impeccable English – written and spoken Superb problem solving skills Ability to work independent and as a part of a team Be able to handle stress Previous experience with Bitcoin is a major plus Outgoing personality with excellent communication skills   To find out more about this great opportunity and...